Dsl technician vs software support technician

Differences between dsl technician and software support technician duties and responsibilities

Dsl technician example responsibilities.

• Experience managing the day-to-day operations of telecommunication services utilize by Astra Zeneca.
• Install ethernet cards and provision customer's computer via TCP/IP.
• Alter and install LAN and telephone wiring, jacks and splitters.
• Have performed installation and repair at the customer premise for VOIP, HSIA, and IPTV service.
• Coordinate efforts with wholesale partners to resolve issues regarding DSL connectivity, DNS, and web hosting.
• Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
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Software support technician example responsibilities.

• Manage desktop services team members to provide SLA agreements within network support services department.
• Manage trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
• Install and configure multiple UNIX servers and databases using native utilities; configure internal network, configure and manage SSL certificates.
• Develop web base MySQL database using HTML, PHP and Java for affiliate program.
• Implement event handling using Java, Ajax and ExtJS.
• Support medium networks of multiple OS computers with design, configuration and maintenance services.
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