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The differences between engagement managers and senior service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both an engagement manager and a senior service manager. Additionally, a senior service manager has an average salary of $129,065, which is higher than the $112,413 average annual salary of an engagement manager.
The top three skills for an engagement manager include project management, analytics and customer service. The most important skills for a senior service manager are project management, client relationships, and business development.
| Engagement Manager | Senior Service Manager | |
| Yearly salary | $112,413 | $129,065 |
| Hourly rate | $54.04 | $62.05 |
| Growth rate | 16% | 16% |
| Number of jobs | 166,237 | 200,790 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 68% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
The role of engagement managers is to build and maintain strong relations with clients. They are responsible for managing a portfolio of client accounts and assisting clients with existing projects. Other duties include assisting clients in resolving their problems, managing bills and invoices for assigned customers, and addressing customer issues efficiently and timely. Additionally, engagement managers are responsible for ensuring that company policies are being complied and ethical standards are being followed. They are also expected to manage and meet client expectations.
Senior Service Managers are roles usually present in a Business Process Outsourcing (BPO) company or a shared service structure. They manage the service level agreement between their company and their clients. They oversee the employees who are expected to hit the targets and ensure that they would consistently meet these targets. Senior Service Managers are decision-makers. They make strategic decisions to ensure that the operations department runs smoothly and would be able to achieve its service level agreements with clients. Senior Service Managers also manage stakeholders. They create professional working relationships with clients, and they are expected to maintain and keep client accounts.
Engagement managers and senior service managers have different pay scales, as shown below.
| Engagement Manager | Senior Service Manager | |
| Average salary | $112,413 | $129,065 |
| Salary range | Between $84,000 And $150,000 | Between $92,000 And $179,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | L.E.K. Consulting | NVIDIA |
| Best paying industry | Professional | Professional |
There are a few differences between an engagement manager and a senior service manager in terms of educational background:
| Engagement Manager | Senior Service Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 68% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between engagement managers' and senior service managers' demographics:
| Engagement Manager | Senior Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 61.3% Female, 38.7% | Male, 66.8% Female, 33.2% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 15.4% White, 62.5% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |