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The differences between escalation specialists and application specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation specialist and an application specialist. Additionally, an application specialist has an average salary of $84,635, which is higher than the $36,240 average annual salary of an escalation specialist.
The top three skills for an escalation specialist include process improvement, customer complaints and inbound calls. The most important skills for an application specialist are customer service, customer satisfaction, and technical support.
| Escalation Specialist | Application Specialist | |
| Yearly salary | $36,240 | $84,635 |
| Hourly rate | $17.42 | $40.69 |
| Growth rate | 10% | 10% |
| Number of jobs | 67,740 | 96,980 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An escalation specialist is responsible for supporting and managing escalations while maintaining the relationships between departments and servicing client needs. Your day-to-day duties will include handling all ticket escalations, providing technicians direct feedback following the ticket resolution, and reviewing small projects based on technician and client requests. In addition, you will look for ways to improve client profitability and analyze client issues using root-cause analysis. You are also expected to attend meetings on process improvement and promote cooperative effort and teamwork.
An application specialist is responsible for maintaining the optimal performance of system applications, ensuring smooth navigation by upgrading the features of existing applications, and performing multiple diagnostic tests before releasing the applications to the digital marketplace. Application specialists work closely with the design engineers to improve system codes, verify the efficiency of network infrastructure, and adjusting application functions based on the clients' specifications and business' needs. They should always consider the budget goals, target end-users, and current market trends to design applications, meeting users' demands and public interests.
Escalation specialists and application specialists have different pay scales, as shown below.
| Escalation Specialist | Application Specialist | |
| Average salary | $36,240 | $84,635 |
| Salary range | Between $20,000 And $64,000 | Between $60,000 And $118,000 |
| Highest paying City | New York, NY | Jersey City, NJ |
| Highest paying state | New York | New Jersey |
| Best paying company | Meta | Cheniere Energy |
| Best paying industry | Technology | Manufacturing |
There are a few differences between an escalation specialist and an application specialist in terms of educational background:
| Escalation Specialist | Application Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between escalation specialists' and application specialists' demographics:
| Escalation Specialist | Application Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 40.0% Female, 60.0% | Male, 53.7% Female, 46.3% |
| Race ratio | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.8% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 11.1% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |