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The differences between escalation specialists and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation specialist and a client support specialist. Additionally, a client support specialist has an average salary of $39,585, which is higher than the $36,240 average annual salary of an escalation specialist.
The top three skills for an escalation specialist include process improvement, customer complaints and inbound calls. The most important skills for a client support specialist are customer service, client support, and client service.
| Escalation Specialist | Client Support Specialist | |
| Yearly salary | $36,240 | $39,585 |
| Hourly rate | $17.42 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 67,740 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An escalation specialist is responsible for supporting and managing escalations while maintaining the relationships between departments and servicing client needs. Your day-to-day duties will include handling all ticket escalations, providing technicians direct feedback following the ticket resolution, and reviewing small projects based on technician and client requests. In addition, you will look for ways to improve client profitability and analyze client issues using root-cause analysis. You are also expected to attend meetings on process improvement and promote cooperative effort and teamwork.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Escalation specialists and client support specialists have different pay scales, as shown below.
| Escalation Specialist | Client Support Specialist | |
| Average salary | $36,240 | $39,585 |
| Salary range | Between $20,000 And $64,000 | Between $29,000 And $53,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Meta | NTT Data International L.L.C. |
| Best paying industry | Technology | Manufacturing |
There are a few differences between an escalation specialist and a client support specialist in terms of educational background:
| Escalation Specialist | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between escalation specialists' and client support specialists' demographics:
| Escalation Specialist | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 40.0% Female, 60.0% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |