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The differences between escalation specialists and computer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation specialist and a computer support specialist. Additionally, a computer support specialist has an average salary of $63,926, which is higher than the $36,240 average annual salary of an escalation specialist.
The top three skills for an escalation specialist include process improvement, customer complaints and inbound calls. The most important skills for a computer support specialist are computer support, troubleshoot, and technical support.
| Escalation Specialist | Computer Support Specialist | |
| Yearly salary | $36,240 | $63,926 |
| Hourly rate | $17.42 | $30.73 |
| Growth rate | 10% | 10% |
| Number of jobs | 67,740 | 114,029 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An escalation specialist is responsible for supporting and managing escalations while maintaining the relationships between departments and servicing client needs. Your day-to-day duties will include handling all ticket escalations, providing technicians direct feedback following the ticket resolution, and reviewing small projects based on technician and client requests. In addition, you will look for ways to improve client profitability and analyze client issues using root-cause analysis. You are also expected to attend meetings on process improvement and promote cooperative effort and teamwork.
A Computer Support Specialist is responsible for providing the highest customer service for clients with technical and system issues, resolving network failures, and creating support tickets for IT personnel. Computer Support Specialists utilize various system tools and applications to diagnose end-users network issues and conduct immediate troubleshooting. They also help the IT staff design and improve system features and infrastructures and create instructional manuals for deliverables. A Computer Support Specialist must have excellent technical and communication skills to document customers' requests and identify system solutions.
Escalation specialists and computer support specialists have different pay scales, as shown below.
| Escalation Specialist | Computer Support Specialist | |
| Average salary | $36,240 | $63,926 |
| Salary range | Between $20,000 And $64,000 | Between $44,000 And $91,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | Washington |
| Best paying company | Meta | |
| Best paying industry | Technology | Technology |
There are a few differences between an escalation specialist and a computer support specialist in terms of educational background:
| Escalation Specialist | Computer Support Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 51% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between escalation specialists' and computer support specialists' demographics:
| Escalation Specialist | Computer Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 40.0% Female, 60.0% | Male, 80.1% Female, 19.9% |
| Race ratio | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 11.2% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |