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The differences between escalation specialists and implementation specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation specialist and an implementation specialist. Additionally, an implementation specialist has an average salary of $56,545, which is higher than the $36,240 average annual salary of an escalation specialist.
The top three skills for an escalation specialist include process improvement, customer complaints and inbound calls. The most important skills for an implementation specialist are client expectations, customer service, and business processes.
| Escalation Specialist | Implementation Specialist | |
| Yearly salary | $36,240 | $56,545 |
| Hourly rate | $17.42 | $27.19 |
| Growth rate | 10% | 10% |
| Number of jobs | 67,740 | 50,975 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 66% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An escalation specialist is responsible for supporting and managing escalations while maintaining the relationships between departments and servicing client needs. Your day-to-day duties will include handling all ticket escalations, providing technicians direct feedback following the ticket resolution, and reviewing small projects based on technician and client requests. In addition, you will look for ways to improve client profitability and analyze client issues using root-cause analysis. You are also expected to attend meetings on process improvement and promote cooperative effort and teamwork.
As the name entails, implementation specialists perform tasks related to the implementation of computer software and hardware, technical systems, or solutions. They are responsible for identifying clients' needs and determining how they will use the software or systems that they have acquired. They may also assist clients in setting up their equipment and perform additional tasks such as importing client data, creating customized reports, and modifying metrics. There are certain skills and qualifications to be considered to apply for this role, which includes a bachelor's degree in business, in-depth technical knowledge, and problem-solving skills.
Escalation specialists and implementation specialists have different pay scales, as shown below.
| Escalation Specialist | Implementation Specialist | |
| Average salary | $36,240 | $56,545 |
| Salary range | Between $20,000 And $64,000 | Between $36,000 And $87,000 |
| Highest paying City | New York, NY | San Jose, CA |
| Highest paying state | New York | Hawaii |
| Best paying company | Meta | |
| Best paying industry | Technology | Technology |
There are a few differences between an escalation specialist and an implementation specialist in terms of educational background:
| Escalation Specialist | Implementation Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 66% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between escalation specialists' and implementation specialists' demographics:
| Escalation Specialist | Implementation Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 40.0% Female, 60.0% | Male, 49.3% Female, 50.7% |
| Race ratio | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 10.7% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |