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The differences between escalation specialists and installation specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation specialist and an installation specialist. Additionally, an installation specialist has an average salary of $49,602, which is higher than the $36,240 average annual salary of an escalation specialist.
The top three skills for an escalation specialist include process improvement, customer complaints and inbound calls. The most important skills for an installation specialist are customer service, ladders, and scaffolding.
| Escalation Specialist | Installation Specialist | |
| Yearly salary | $36,240 | $49,602 |
| Hourly rate | $17.42 | $23.85 |
| Growth rate | 10% | 10% |
| Number of jobs | 67,740 | 103,003 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 43% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An escalation specialist is responsible for supporting and managing escalations while maintaining the relationships between departments and servicing client needs. Your day-to-day duties will include handling all ticket escalations, providing technicians direct feedback following the ticket resolution, and reviewing small projects based on technician and client requests. In addition, you will look for ways to improve client profitability and analyze client issues using root-cause analysis. You are also expected to attend meetings on process improvement and promote cooperative effort and teamwork.
Installation specialists are skilled employees who are responsible for installing various equipment, machinery, and computer systems for a company or clients. These specialists must work with HVAC contractors to install air-conditioning ductwork and materials in business establishments and homes. They should recommend corrective action when identifying electrical and environmental deficiencies to ensure optimized performance and reliability of equipment. Installation specialists must also test hardware and software to determine its efficiency and reliability as well as its compatibility with the existing system.
Escalation specialists and installation specialists have different pay scales, as shown below.
| Escalation Specialist | Installation Specialist | |
| Average salary | $36,240 | $49,602 |
| Salary range | Between $20,000 And $64,000 | Between $33,000 And $73,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New Jersey |
| Best paying company | Meta | Technip USA Corporation |
| Best paying industry | Technology | - |
There are a few differences between an escalation specialist and an installation specialist in terms of educational background:
| Escalation Specialist | Installation Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between escalation specialists' and installation specialists' demographics:
| Escalation Specialist | Installation Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 40.0% Female, 60.0% | Male, 83.8% Female, 16.2% |
| Race ratio | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.1% White, 56.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |