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The differences between escalation specialists and integration specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation specialist and an integration specialist. Additionally, an integration specialist has an average salary of $88,271, which is higher than the $36,240 average annual salary of an escalation specialist.
The top three skills for an escalation specialist include process improvement, customer complaints and inbound calls. The most important skills for an integration specialist are API, java, and customer service.
| Escalation Specialist | Integration Specialist | |
| Yearly salary | $36,240 | $88,271 |
| Hourly rate | $17.42 | $42.44 |
| Growth rate | 10% | 10% |
| Number of jobs | 67,740 | 111,107 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An escalation specialist is responsible for supporting and managing escalations while maintaining the relationships between departments and servicing client needs. Your day-to-day duties will include handling all ticket escalations, providing technicians direct feedback following the ticket resolution, and reviewing small projects based on technician and client requests. In addition, you will look for ways to improve client profitability and analyze client issues using root-cause analysis. You are also expected to attend meetings on process improvement and promote cooperative effort and teamwork.
An integration specialist is responsible for developing strategic procedures and upgrades, improving network infrastructures, and managing systems configuration. Integration specialists analyze the system's operation and its efficiency to support business functions and deliverables. They also maintain the safety and security of the networks, ensuring its accuracy and smooth navigation for operational use, especially preventing unauthorized access and activities. An integration specialist must have excellent knowledge of the technology industry and the latest trends, as well as a strong command of programming languages and system codes.
Escalation specialists and integration specialists have different pay scales, as shown below.
| Escalation Specialist | Integration Specialist | |
| Average salary | $36,240 | $88,271 |
| Salary range | Between $20,000 And $64,000 | Between $62,000 And $125,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Meta | PayPal |
| Best paying industry | Technology | Technology |
There are a few differences between an escalation specialist and an integration specialist in terms of educational background:
| Escalation Specialist | Integration Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between escalation specialists' and integration specialists' demographics:
| Escalation Specialist | Integration Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 40.0% Female, 60.0% | Male, 62.7% Female, 37.3% |
| Race ratio | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.5% Hispanic or Latino, 15.8% Asian, 11.9% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |