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The differences between escalation specialists and signal support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation specialist and a signal support specialist. Additionally, a signal support specialist has an average salary of $49,385, which is higher than the $36,240 average annual salary of an escalation specialist.
The top three skills for an escalation specialist include process improvement, customer complaints and inbound calls. The most important skills for a signal support specialist are provide technical assistance, A+, and electronic equipment.
| Escalation Specialist | Signal Support Specialist | |
| Yearly salary | $36,240 | $49,385 |
| Hourly rate | $17.42 | $23.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 67,740 | 122,901 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 35% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An escalation specialist is responsible for supporting and managing escalations while maintaining the relationships between departments and servicing client needs. Your day-to-day duties will include handling all ticket escalations, providing technicians direct feedback following the ticket resolution, and reviewing small projects based on technician and client requests. In addition, you will look for ways to improve client profitability and analyze client issues using root-cause analysis. You are also expected to attend meetings on process improvement and promote cooperative effort and teamwork.
In the military, a signal support specialist is in charge of providing signal support systems and device communication on the battlefield. Their responsibilities typically include operating radio equipment and networks, installing and maintaining communication systems, and providing technical assistance to the workforce. They must also perform regular maintenance checks on equipment, performing corrective measures and adjustments when necessary. Furthermore, as a signal support specialist, it is essential to be proactive and alert as the conditions on the battlefield can be unpredictable.
Escalation specialists and signal support specialists have different pay scales, as shown below.
| Escalation Specialist | Signal Support Specialist | |
| Average salary | $36,240 | $49,385 |
| Salary range | Between $20,000 And $64,000 | Between $29,000 And $83,000 |
| Highest paying City | New York, NY | - |
| Highest paying state | New York | - |
| Best paying company | Meta | - |
| Best paying industry | Technology | - |
There are a few differences between an escalation specialist and a signal support specialist in terms of educational background:
| Escalation Specialist | Signal Support Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between escalation specialists' and signal support specialists' demographics:
| Escalation Specialist | Signal Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 40.0% Female, 60.0% | Male, 80.5% Female, 19.5% |
| Race ratio | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 12.8% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 10.6% White, 56.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |