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The differences between escalation specialists and specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation specialist and a specialist. Additionally, a specialist has an average salary of $58,013, which is higher than the $36,240 average annual salary of an escalation specialist.
The top three skills for an escalation specialist include process improvement, customer complaints and inbound calls. The most important skills for a specialist are patients, customer service, and work ethic.
| Escalation Specialist | Specialist | |
| Yearly salary | $36,240 | $58,013 |
| Hourly rate | $17.42 | $27.89 |
| Growth rate | 10% | 10% |
| Number of jobs | 67,740 | 358,433 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 49% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An escalation specialist is responsible for supporting and managing escalations while maintaining the relationships between departments and servicing client needs. Your day-to-day duties will include handling all ticket escalations, providing technicians direct feedback following the ticket resolution, and reviewing small projects based on technician and client requests. In addition, you will look for ways to improve client profitability and analyze client issues using root-cause analysis. You are also expected to attend meetings on process improvement and promote cooperative effort and teamwork.
Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.
Escalation specialists and specialists have different pay scales, as shown below.
| Escalation Specialist | Specialist | |
| Average salary | $36,240 | $58,013 |
| Salary range | Between $20,000 And $64,000 | Between $32,000 And $104,000 |
| Highest paying City | New York, NY | Jersey City, NJ |
| Highest paying state | New York | New Jersey |
| Best paying company | Meta | The Citadel |
| Best paying industry | Technology | - |
There are a few differences between an escalation specialist and a specialist in terms of educational background:
| Escalation Specialist | Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between escalation specialists' and specialists' demographics:
| Escalation Specialist | Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 40.0% Female, 60.0% | Male, 47.5% Female, 52.5% |
| Race ratio | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |