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The differences between escalation specialists and systems specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation specialist and a systems specialist. Additionally, a systems specialist has an average salary of $86,020, which is higher than the $36,240 average annual salary of an escalation specialist.
The top three skills for an escalation specialist include process improvement, customer complaints and inbound calls. The most important skills for a systems specialist are customer service, veterans, and troubleshoot.
| Escalation Specialist | Systems Specialist | |
| Yearly salary | $36,240 | $86,020 |
| Hourly rate | $17.42 | $41.36 |
| Growth rate | 10% | 10% |
| Number of jobs | 67,740 | 127,812 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An escalation specialist is responsible for supporting and managing escalations while maintaining the relationships between departments and servicing client needs. Your day-to-day duties will include handling all ticket escalations, providing technicians direct feedback following the ticket resolution, and reviewing small projects based on technician and client requests. In addition, you will look for ways to improve client profitability and analyze client issues using root-cause analysis. You are also expected to attend meetings on process improvement and promote cooperative effort and teamwork.
Systems specialists are professionals who maintain, troubleshoot, and install information and computer systems. They identify the software, data, and hardware needs of companies. Generally, they work in physically demanding indoor environments installing complicated networks. They manage, lead, and coordinate technical support for new software, upgrades, and products. Also, they configure systems for the users and assess data from different sources to make a decision.
Escalation specialists and systems specialists have different pay scales, as shown below.
| Escalation Specialist | Systems Specialist | |
| Average salary | $36,240 | $86,020 |
| Salary range | Between $20,000 And $64,000 | Between $61,000 And $120,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | California |
| Best paying company | Meta | BP America Inc |
| Best paying industry | Technology | Manufacturing |
There are a few differences between an escalation specialist and a systems specialist in terms of educational background:
| Escalation Specialist | Systems Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between escalation specialists' and systems specialists' demographics:
| Escalation Specialist | Systems Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 40.0% Female, 60.0% | Male, 74.2% Female, 25.8% |
| Race ratio | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.7% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |