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The differences between escalation specialists and systems support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an escalation specialist and a systems support specialist. Additionally, a systems support specialist has an average salary of $61,744, which is higher than the $36,240 average annual salary of an escalation specialist.
The top three skills for an escalation specialist include process improvement, customer complaints and inbound calls. The most important skills for a systems support specialist are customer service, troubleshoot, and technical support.
| Escalation Specialist | Systems Support Specialist | |
| Yearly salary | $36,240 | $61,744 |
| Hourly rate | $17.42 | $29.68 |
| Growth rate | 10% | 10% |
| Number of jobs | 67,740 | 159,364 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 54% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An escalation specialist is responsible for supporting and managing escalations while maintaining the relationships between departments and servicing client needs. Your day-to-day duties will include handling all ticket escalations, providing technicians direct feedback following the ticket resolution, and reviewing small projects based on technician and client requests. In addition, you will look for ways to improve client profitability and analyze client issues using root-cause analysis. You are also expected to attend meetings on process improvement and promote cooperative effort and teamwork.
A systems support specialist is responsible for assisting end-users on system issues, including network configuration and improving network infrastructure. System support specialists implement network strategies alongside the whole technology team to boost the system's efficiency and optimal performance. They create resolution reports for reference and write recommendations to prevent system defects and inconsistencies. A systems support specialist also handles network installations and upgrades, requiring them to have excellent technical skills and knowledge of programming languages.
Escalation specialists and systems support specialists have different pay scales, as shown below.
| Escalation Specialist | Systems Support Specialist | |
| Average salary | $36,240 | $61,744 |
| Salary range | Between $20,000 And $64,000 | Between $41,000 And $91,000 |
| Highest paying City | New York, NY | Centreville, VA |
| Highest paying state | New York | Virginia |
| Best paying company | Meta | Koch Industries |
| Best paying industry | Technology | Technology |
There are a few differences between an escalation specialist and a systems support specialist in terms of educational background:
| Escalation Specialist | Systems Support Specialist | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between escalation specialists' and systems support specialists' demographics:
| Escalation Specialist | Systems Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 40.0% Female, 60.0% | Male, 73.4% Female, 26.6% |
| Race ratio | Black or African American, 11.2% Unknown, 5.2% Hispanic or Latino, 16.3% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |