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The differences between field service supervisors and field service technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a field service supervisor, becoming a field service technician takes usually requires 6-12 months. Additionally, a field service technician has an average salary of $54,339, which is higher than the $53,079 average annual salary of a field service supervisor.
The top three skills for a field service supervisor include customer service, customer satisfaction and safety procedures. The most important skills for a field service technician are customer service, preventative maintenance, and customer satisfaction.
| Field Service Supervisor | Field Service Technician | |
| Yearly salary | $53,079 | $54,339 |
| Hourly rate | $25.52 | $26.12 |
| Growth rate | 6% | 8% |
| Number of jobs | 74,106 | 167,298 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Associate Degree, 40% |
| Average age | 47 | 44 |
| Years of experience | 6 | 12 |
A field service supervisor is an individual who supervises a team of field service staff that perform routine services on sites such as installation, maintenance, and repair. This supervisor is required to delegate work assignments to the field service staff and support them in providing excellent client service. The supervisor must manage all the queries of customers while coordinating with the relevant departments to resolve issues related to field services. This supervisor must also prepare annual budgets as well as manage expenses within the allotted budget.
Field service technicians are skilled professionals who manage the technical needs of their clients outside the company's physical office space. They are usually on the field to visit their clients and check up on clients' equipment. Field service technicians are dispatched to provide technical support. They oversee installations, repairs, or maintenance activities. They ensure that all the work needed is done well. They also conduct diagnostic activities and troubleshooting. Field service technicians also supervise any updating or changes needed to be done in their clients' offices. They are expected to have good analytical skills, communication skills, and highly technical skills.
Field service supervisors and field service technicians have different pay scales, as shown below.
| Field Service Supervisor | Field Service Technician | |
| Average salary | $53,079 | $54,339 |
| Salary range | Between $34,000 And $82,000 | Between $35,000 And $82,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | WEC Energy Group | |
| Best paying industry | Energy | Finance |
There are a few differences between a field service supervisor and a field service technician in terms of educational background:
| Field Service Supervisor | Field Service Technician | |
| Most common degree | Bachelor's Degree, 44% | Associate Degree, 40% |
| Most common major | Business | Electrical Engineering |
| Most common college | California State University - Bakersfield | - |
Here are the differences between field service supervisors' and field service technicians' demographics:
| Field Service Supervisor | Field Service Technician | |
| Average age | 47 | 44 |
| Gender ratio | Male, 88.3% Female, 11.7% | Male, 92.3% Female, 7.7% |
| Race ratio | Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.5% American Indian and Alaska Native, 0.6% | Black or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 1% |