Fulfillment representative vs service representative

The differences between fulfillment representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a fulfillment representative and a service representative. Additionally, a fulfillment representative has an average salary of $35,644, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a fulfillment representative include data entry, customer satisfaction and customer orders. The most important skills for a service representative are customer service, client service, and patients.

Fulfillment representative vs service representative overview

	Fulfillment Representative	Service Representative
Yearly salary	$35,644	$33,692
Hourly rate	$17.14	$16.20
Growth rate	-4%	-4%
Number of jobs	103,316	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Fulfillment representative vs service representative salary

Fulfillment representatives and service representatives have different pay scales, as shown below.

	Fulfillment Representative	Service Representative
Average salary	$35,644	$33,692
Salary range	Between $28,000 And $45,000	Between $24,000 And $45,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Northern Trust
Best paying industry	-	Government

Differences between fulfillment representative and service representative education

There are a few differences between a fulfillment representative and a service representative in terms of educational background:

	Fulfillment Representative	Service Representative
Most common degree	Bachelor's Degree, 57%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Fulfillment representative vs service representative demographics

Here are the differences between fulfillment representatives' and service representatives' demographics:

	Fulfillment Representative	Service Representative
Average age	40	40
Gender ratio	Male, 42.8% Female, 57.2%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 21.5% Asian, 7.6% White, 53.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between fulfillment representative and service representative duties and responsibilities

Fulfillment representative example responsibilities.

Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Work with customers, warehouse and forwarders helping with export/custom issues.
Resolve customers complaints through detail analysis within FedEx guidelines.
Advise customers on various international custom laws and necessary documentation in order to utilize the most efficient international services FedEx offers.
Maintain objectivity when conducting outbound telephone surveys for various QVC departments to existing customers.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Fulfillment representative vs service representative skills

Common fulfillment representative skills

Data Entry, 24%
Customer Satisfaction, 12%
Customer Orders, 10%
Order Entry, 9%
Order Processing, 6%
Customer Accounts, 5%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

Fulfillment Representative vs. similar jobs

Fulfillment Representative related careers

Fulfillment Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Fulfillment Representative
Fulfillment Representative vs Service Representative

Updated January 8, 2025

Browse office and administrative jobs