General service manager vs senior operations manager

Differences between general service manager and senior operations manager duties and responsibilities

General service manager example responsibilities.

• Lead team through ISO certification which increase quality and processes.
• Lead RFP process for CRM software to include extensive evaluation and contract negotiation.
• Stabilize logistics organization, recruit and train 2 key positions, achieve zero staff turnover for two years.
• Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
• Maximize repair/assembly departments' workflow, parts inventory, and logistics.
• Improve quality systems across all plants and obtain QS or ISO certification at all sites.
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Senior operations manager example responsibilities.

• Organize efforts of team to achieve ACD productivity goals.
• Manage the build-out and daily operations of a network operations center (NOC).
• Manage and coordinate the staff for better inventory and stores management up to the ISO standard.
• Manage existing department service contracts for facilities including cleaning, exterminating, security and HVAC.
• Create and manage departmental SharePoint sites, utilizing electronic tools to track productivity and increase efficiency.
• Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
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