General supervisor vs customer service manager

The differences between general supervisors and customer service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a general supervisor and a customer service manager. Additionally, a general supervisor has an average salary of $78,650, which is higher than the $61,487 average annual salary of a customer service manager.

The top three skills for a general supervisor include continuous improvement, production supervisors and oversight. The most important skills for a customer service manager are strong customer service, payroll, and customer satisfaction.

General supervisor vs customer service manager overview

	General Supervisor	Customer Service Manager
Yearly salary	$78,650	$61,487
Hourly rate	$37.81	$29.56
Growth rate	6%	6%
Number of jobs	80,113	313,110
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 46%
Average age	44	44
Years of experience	6	6

What does a general supervisor do?

A general supervisor supervises and oversees the daily performance of workers. They are expected to set goals and deadlines for their company. They may also have to organize employees' workflow and ensure that they understand their duties. They also monitor the productivity of employees and give constructive feedback.

What does a customer service manager do?

Customer service managers are in charge of overseeing a group of customer service associates. They ensure that key metrics are met by the employees. These metrics usually include average handling time and customer satisfaction ratings. They also give coaching to employees who might need additional guidance in reaching team goals. Customer service managers are expected to have had experience on the operations floor to balance their role as a strategic leader and a people manager. They should have customer service skills, decision-making skills, and communication skills.

General supervisor vs customer service manager salary

General supervisors and customer service managers have different pay scales, as shown below.

	General Supervisor	Customer Service Manager
Average salary	$78,650	$61,487
Salary range	Between $59,000 And $104,000	Between $35,000 And $105,000
Highest paying City	Atlantic City, NJ	Washington, DC
Highest paying state	New Jersey	New Jersey
Best paying company	Southern California Edison	KLA
Best paying industry	Finance	Manufacturing

Differences between general supervisor and customer service manager education

There are a few differences between a general supervisor and a customer service manager in terms of educational background:

	General Supervisor	Customer Service Manager
Most common degree	Bachelor's Degree, 61%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

General supervisor vs customer service manager demographics

Here are the differences between general supervisors' and customer service managers' demographics:

	General Supervisor	Customer Service Manager
Average age	44	44
Gender ratio	Male, 78.2% Female, 21.8%	Male, 37.0% Female, 63.0%
Race ratio	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%	Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%
LGBT Percentage	10%	10%

Differences between general supervisor and customer service manager duties and responsibilities

General supervisor example responsibilities.

Lead in the development of an organize inventory POS system.
Maintain A/R and A/P, sales reps commissions, and manage the collection process.
Train and manage FOH staff and improve overall quality, organization and professionalism of restaurant and bakery.
Co-Authore and continually improve the POS system.
Complete a QC sheet on all VOIP and CATV technicians indicating a pass or fail status.
Need to qualify for ISO with a facility that have no manufacturing or quality processes in place.

Customer service manager example responsibilities.

Manage the accounts payable and accounts receivable dealing with the Michigan WIC program.
Ensure SLA compliance are achieved for all incident metrics as well as call resolution.
Manage installation and customization of ACD system and PBX for business office call center operations.
Develop and manage communications strategies, including Facebook, catalog production, email marketing, direct mail.
Lead efforts in developing and executing CRM with the team to identify areas of improvement within the departments.
Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.

General supervisor vs customer service manager skills

Common general supervisor skills

Continuous Improvement, 13%
Production Supervisors, 9%
Oversight, 7%
Corrective Action, 7%
Safety Procedures, 7%
OSHA, 6%

Common customer service manager skills

Strong Customer Service, 15%
Payroll, 6%
Customer Satisfaction, 6%
Customer Complaints, 6%
Customer Service, 6%
ISO, 5%

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General Supervisor vs Customer Service Manager

Updated January 8, 2025

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