Information support specialist vs client support specialist

Differences between information support specialist and client support specialist duties and responsibilities

Information support specialist example responsibilities.

• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Gather data and authore requirements documents for DOD appropriations necessary to establish and maintain long short-term technology funding plan.
• Provide web development services to faculty, through the use of languages, such as HTML, CSS, and JavaScript.
• Work on Internet development including graphics preparation and HTML and JavaScript code
• Have experience with government data security requirements using commercial data encryption software and security certificate management for email and data access.

Client support specialist example responsibilities.

• Manage VPN, audio conference bridges, and internal telecommunication switches.
• Create ETL packages in SSIS to automate the deployment of the PAA reports and load data to SharePoint.
• Manage, document and track daily all technical inquiries using Salesforce.com.
• Manage profiles in vendor database including updating vendor profiles and ensuring heighten data integrity.
• Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
• Adhere to SLA (service level agreements) and consistently rank high in customer satisfaction surveys.
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