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The differences between information support specialists and service support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an information support specialist and a service support specialist. Additionally, an information support specialist has an average salary of $65,414, which is higher than the $43,538 average annual salary of a service support specialist.
The top three skills for an information support specialist include PC, technical support and desktop support. The most important skills for a service support specialist are customer service, support services, and social work.
| Information Support Specialist | Service Support Specialist | |
| Yearly salary | $65,414 | $43,538 |
| Hourly rate | $31.45 | $20.93 |
| Growth rate | 10% | 10% |
| Number of jobs | 149,313 | 125,209 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An Information Support Specialist is responsible for providing software and network support. They install, configure, and troubleshoot a wide range of software used by a company.
A service support specialist's role is to assist clients by addressing and resolving their inquiries, concerns, and complaints. Their responsibilities typically revolve around responding to calls and correspondence, troubleshooting, analyzing customer needs, identifying the root of issues, and providing the necessary corrective measures, all to ensure efficiency and client satisfaction. There are also instances when they must perform follow-up calls, offer products and services, process payments, and even manage accounts. Furthermore, as a service support analyst, it is essential to engage with clients in a friendly yet professional approach, in adherence to the company's policies and regulations.
Information support specialists and service support specialists have different pay scales, as shown below.
| Information Support Specialist | Service Support Specialist | |
| Average salary | $65,414 | $43,538 |
| Salary range | Between $44,000 And $95,000 | Between $26,000 And $72,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | Connecticut |
| Best paying company | - | Cheniere Energy |
| Best paying industry | - | Technology |
There are a few differences between an information support specialist and a service support specialist in terms of educational background:
| Information Support Specialist | Service Support Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between information support specialists' and service support specialists' demographics:
| Information Support Specialist | Service Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 58.9% Female, 41.1% | Male, 39.2% Female, 60.8% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 9.0% White, 57.8% American Indian and Alaska Native, 0.5% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |