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The differences between information support specialists and software support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an information support specialist and a software support specialist. Additionally, an information support specialist has an average salary of $65,414, which is higher than the $62,663 average annual salary of a software support specialist.
The top three skills for an information support specialist include PC, technical support and desktop support. The most important skills for a software support specialist are customer service, software support, and database.
| Information Support Specialist | Software Support Specialist | |
| Yearly salary | $65,414 | $62,663 |
| Hourly rate | $31.45 | $30.13 |
| Growth rate | 10% | 10% |
| Number of jobs | 149,313 | 122,134 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An Information Support Specialist is responsible for providing software and network support. They install, configure, and troubleshoot a wide range of software used by a company.
The software support specialist works on installing, repairing, maintaining, and troubleshooting software systems used by customers. The software support specialist provides expert services for customers to resolve issues and problems. A software support specialist must have expertise in the software handled and can effectively provide easy to follow instructions for clients and customers to follow. Customer software support is essential to service customers' needs, especially in digital products prone to bugs and performance issues.
Information support specialists and software support specialists have different pay scales, as shown below.
| Information Support Specialist | Software Support Specialist | |
| Average salary | $65,414 | $62,663 |
| Salary range | Between $44,000 And $95,000 | Between $43,000 And $90,000 |
| Highest paying City | - | San Jose, CA |
| Highest paying state | - | New Jersey |
| Best paying company | - | Amdocs |
| Best paying industry | - | - |
There are a few differences between an information support specialist and a software support specialist in terms of educational background:
| Information Support Specialist | Software Support Specialist | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between information support specialists' and software support specialists' demographics:
| Information Support Specialist | Software Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 58.9% Female, 41.1% | Male, 61.2% Female, 38.8% |
| Race ratio | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 9.0% White, 57.8% American Indian and Alaska Native, 0.5% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |