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The differences between information technology generalists and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an information technology generalist, becoming an information technology support manager takes usually requires 6-8 years. Additionally, an information technology support manager has an average salary of $104,424, which is higher than the $63,551 average annual salary of an information technology generalist.
The top three skills for an information technology generalist include printers, troubleshoot and computer system. The most important skills for an information technology support manager are customer service, ITIL, and project management.
| Information Technology Generalist | Information Technology Support Manager | |
| Yearly salary | $63,551 | $104,424 |
| Hourly rate | $30.55 | $50.20 |
| Growth rate | 10% | 16% |
| Number of jobs | 125,307 | 162,131 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 61% |
| Average age | 42 | 47 |
| Years of experience | 2 | 8 |
An information technology generalist performs a variety of tasks in a company. They may install and upgrade software, establish networks and systems, troubleshoot problems, perform regular maintenance checks, and repair systems and networks as needed. There are also instances where they may provide technical support to clients and employees, handle calls and correspondence, coordinate with different departments, oversee data security and recovery plans, and develop strategies to improve a company's information technology operations while adhering to its policies and regulations.
Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.
Information technology generalists and information technology support managers have different pay scales, as shown below.
| Information Technology Generalist | Information Technology Support Manager | |
| Average salary | $63,551 | $104,424 |
| Salary range | Between $40,000 And $99,000 | Between $76,000 And $142,000 |
| Highest paying City | Arlington, VA | Seattle, WA |
| Highest paying state | New Jersey | Washington |
| Best paying company | Data | Clinica Sierra Vista |
| Best paying industry | Technology | Finance |
There are a few differences between an information technology generalist and an information technology support manager in terms of educational background:
| Information Technology Generalist | Information Technology Support Manager | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between information technology generalists' and information technology support managers' demographics:
| Information Technology Generalist | Information Technology Support Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 76.6% Female, 23.4% | Male, 82.2% Female, 17.8% |
| Race ratio | Black or African American, 9.9% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.9% White, 55.8% American Indian and Alaska Native, 0.4% | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |