Information technology internship jobs in Jonesboro, AR

We're currently hiring an On-Site IT Support Specialist to join our team in Knoxville, TN. This role requires daily in-person support, so please only apply if you live locally and can reliably work on-site while providing great service to our small business clients. Victory Technology is a small, Knoxville-based IT and cybersecurity company (MSP) that proudly supports other small businesses - especially title companies - across Tennessee and neighboring states. We believe in making tech approachable, secure, and genuinely helpful for our clients. If you're the kind of person who enjoys solving problems, working directly with users, and making a real impact at a company where you're more than just a number - you might be a great fit. We're not looking for someone who just wants a “J.O.B.” - we're looking for a technically skilled, people-focused problem solver who takes pride in their work and enjoys helping others succeed. If this sounds like you, and you're ready to join a small, driven team making a big difference - we'd love to hear from you! Apply today and help us deliver IT that actually helps. Responsibilities: - Respond to help desk tickets and resolve technical issues promptly and professionally - Provide both remote and on-site support for desktops, laptops, printers, and mobile devices - Set up and manage user accounts and permissions in Active Directory and Microsoft 365 - Assist with software installations and updates using Intune (Microsoft Endpoint Manager) - Support Windows 10, 11, and Windows Server environments - Troubleshoot basic networking issues, including LAN/WAN connectivity - Document common issues and procedures for internal knowledge base - Track IT inventory and maintain software licensing records - Work with our team to develop and implement tech solutions that make a difference for our clients Qualifications: - 1-3 years of experience in IT support, helpdesk, or a similar role - Strong knowledge of Windows OS and Microsoft Office - Experience with RMM tools (e.g., Atera, ConnectWise, Datto) and ticketing platforms - Familiarity with AD, GPO, and Microsoft 365 admin tasks - Basic understanding of networking (IP, switches, firewalls, LAN/WAN) - Experience with Ubiquiti/Unifi is a plus - Excellent communication and interpersonal skills - we're looking for someone who can talk to humans, not just machines - Organized, reliable, and able to manage time independently

Join Telesis7 as an Enterprise IT BA for one of our premier clients. ***MUST BE LOCAL TO ST LOUIS, MO TO START*** THIS ROLE IS IN ST LOUIS. NOT OPEN TO REMOTE WORK. MUST BE LOCAL TO ST LOUIS NOTE - this is 4 Days per week in office in one of the above locations; we are unable to provide sponsorship and are unable to work with third parties or C2C. Please apply to this posting and do not contact directly via email. Business Analysis job description (Must-have): Practiced in Agile and Scrum processes Liaison between technical groups and the business Ability to interact and handle different groups with competing needs User Story or Requirements writing, definition, and elicitation Ensure User Story meet INVEST or other current best practices A willingness to provide and accept constructive feedback on projects Motivated to independently research topics using available tools Ability to perform impact analysis on systems, users, projects, and dependencies Organizational skills: ability to coordinate all communications strands of a project Proficiency in Word, Excel, and other MS Office products Salesforce Experience with an understanding of the SF data structure. MuleSoft Experience Wireframing experience Integration experience Business Analysis Tools (Nice to have): Business Process Modeling Notation (BPMN) Jira project management experience MS Visio or Lucid charts experience (BPMN) Used to construct process flows to clearly show impact of project (as-is and to-be flows) Integration to ICOMS Integration to CSG

About the Role We're looking for a hands-on IT professional to support our team with both in-office and remote technology needs. You'll play a key role in keeping systems running smoothly, assisting colleagues with technical issues, and helping implement new technology initiatives across our offices. This is a hybrid role based in Kansas City, with occasional travel required. What You'll Do Provide practical technical support to staff, whether onsite or remotely, ensuring devices and systems function reliably. Troubleshoot and resolve hardware, software, and network issues quickly and effectively. Keep an accurate record of all IT equipment, software, and office technology. Assist with office moves, new setups, and technology upgrades. Identify opportunities to improve processes and workflows, and bring them to the team's attention. Install, configure, and maintain computers, peripherals, and other office technology. Travel up to 30% as needed for office support or project work. Be in-office at least three days per week, with flexibility for additional days depending on business needs. What We're Looking For 3+ years of experience in IT support or a related field. Strong skills with Microsoft Office and experience with document management systems, such as NetDocuments. Solid understanding of networking fundamentals and hands-on troubleshooting for hardware and software. Experience supporting network printers, copiers, and multifunction devices. Knowledge of iOS devices and mobile device management (MDM) tools is a plus. Ability to provide clear guidance and basic training to end-users. Bachelor's degree in Information Technology, Information Systems, or a similar field preferred. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

This is an on-site in person position; candidates must be able to commute or willing to relocate to the area. Salary: $50,000.00 - $70,000.00 per year Ariento, Inc. is seeking multiple Support Technicians to join our newly established Nashville team! Technicians provide enterprise-level assistance to our customers, diagnose, and troubleshoot technical issues, answer queries and provide solutions. Key Responsibilities Provide technical support via phone, emails, chat and text using Zendesk ticket platform Serve as the first point of contact for customers seeking assistance Responsible providing accurate and professional resolution on all supported issues promptly, within SLAs Systematically troubleshoot technical issues to narrow down cause and provide solutions Explain technical issues/concepts to non-technical customers Escalate problems as needed or when required Serve as subject matter expert for Ariento's products and services and advise customers when they have questions or recommendations is warranted Record, track, and document the helpdesk ticket problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution Ask customer targeted questions to quickly understand the root of the problem Prioritize and manage several open issues at one time Follow up with clients to their issues are fully resolved after troubleshooting Provide excellent customer service as measured by NPS and CSAT Provide input for the product team on the development of new product features Document knowledge base articles to ensure repeatable best practice support efforts Work with end users and vendors to resolve issues. Contribute knowledge of trending and/or major issues. Participate in cross training sessions, both leading and learning. Accurately and efficiently document support issues and resolutions in the ticketing system. Contribute to conversations with the leadership team around process development/improvement for support strategies. Other duties as assigned. Required Qualifications Associates or bachelor's degree in IT related field or equivalent combination of related education, training, and experience 1 year of Help Desk experience (Preferred) Ability to commute to the Franklin, TN office. Ability to systematically diagnose and troubleshoot technical problems Excellent oral and written communication skills Strong attention to detail Strong customer service skills and experience in customer service type job Preferred Skills & Certifications Experience with Microsoft 365 administration Job Type: Full-time Work Location: In-person in the Franklin, TN office. Benefits: 401(k) Paid time off Health insurance Optional Dental and Vision insurance Compensation Package: Profit sharing Annual pay

We are hiring for IT field service technician Eldon MO 9 months contract Pay - $26/hr Electro-mechanical and printer hardware support experience

Desktop Administrator Job Type: Contract to Hire (3-6 months) We are seeking a detail-oriented and customer-focused Desktop Administrator to join our IT team. This role is responsible for delivering outstanding end-user support, maintaining desktop systems, and ensuring timely and accurate resolution of IT support tickets in alignment with established Service Level Agreements (SLAs). The ideal candidate has hands-on experience with Windows 11, Okta, Google Workspace, printer and peripheral support, and general desktop administration. Key Responsibilities Respond promptly to IT support requests and ensure all issues are resolved within defined SLAs. Provide day-to-day desktop support, including troubleshooting hardware, software, and peripheral devices. Maintain and administer Windows 11 workstations, including updates, configurations, imaging, and security compliance. Manage Okta identity and access functions, onboarding/offboarding, MFA configuration, and user access adjustments. Support and troubleshoot Google Workspace (Gmail, Drive, Meet, Docs, etc.). Configure, support, and troubleshoot network and local printers; manage printer queues and print services. Maintain and update IT asset inventory for all devices and equipment. Collaborate closely with the IT team to ensure seamless delivery of technical services. Provide excellent customer service with clear, professional communication to end-users at all levels. Assist with creating and maintaining IT documentation, including procedures, FAQs, and knowledge base articles. Support new-hire onboarding and employee offboarding processes by provisioning accounts, configuring devices, and setting up required tools. Qualifications & Requirements Technical Skills Experience with mobile device management (MDM) platforms such as NinjaOne or Jamf Pro. Familiarity with remote support tools (TeamViewer, NinjaOne, Remote Desktop, etc.). IT certifications preferred (not required): CompTIA A+ Microsoft Certified: Modern Desktop Administrator Google Workspace Administrator Preferred Competencies Strong verbal and written communication skills. Ability to listen, assess issues quickly, and determine effective solutions. High level of professionalism, customer service orientation, and interpersonal skills. Self-motivated with strong initiative and follow-through. Effective time-management skills and the ability to handle multiple priorities. Team-oriented mindset with the ability to work collaboratively. Physical Demands & Work Environment Regularly required to sit, work at a computer, and communicate with others. Frequently required to stand, walk, bend, kneel, stoop, crouch, crawl, climb, and use hands/arms throughout the day. Must have adequate vision for close work, distance, color differentiation, depth perception, and focus adjustment. Must be able to lift up to 75 lbs as needed.

Duration: 12 Months Contract Pay rate: $30/hr. on w2 without benefits Shift times - Second shift hours: 4:30 pm - 1:00 am - OT: 4:30 pm - 2:30 am Third Shift is M-F; 12.00 am to 07.00am Job Description: Our customer is seeking skilled NVIDIA server support technicians to join its team. You will install, configure, maintain, and troubleshoot NVIDIA servers and associated hardware in this role. The ideal candidate will have substantial experience in server hardware support, specifically with NVIDIA products, and a passion for working in a fast-paced, dynamic environment. Key Responsibilities:Server Installation & Configuration: Install, configure, and deploy NVIDIA servers in data center environments, ensuring they are correctly set up for optimal performance and scalability. Hardware Maintenance: Perform regular maintenance and health checks on NVIDIA GB200 servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components. Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the NVIDIA servers, ensuring minimal downtime and maintaining system integrity. Performance Optimization: Monitor server performance and implement corrective actions to optimize NVIDIA hardware's efficiency, stability, and reliability. System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments. Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network. Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues. Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure. Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling. Required Skills and Qualifications:Bachelor's degree in information technology, Computer Science, or a related field, or equivalent technical certifications and experience. Proven experience working with NVIDIA servers or similar high-performance computing hardware. Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems. Familiarity with server operating systems (Linux, Windows Server) and server management tools. Experience with server virtualization, data center management, and cloud-based environments. Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.). Proficiency with server diagnostics tools and hardware monitoring software. Excellent troubleshooting and problem-solving skills with attention to detail. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical personnel. Preferred Qualifications:Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies. Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments. Knowledge of server management frameworks like IPMI, iLO, or similar. IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus. Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure. Additional Information: Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly. Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods , and move about production and warehouse facilities. The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises. The ideal candidate must demonstrate a high level of professionalism and have a positive and outgoing attitude. They should also be collaborative and thrive in a team-oriented environment

Knoxville, TN | Helpdesk Technician | Full-time We are actively recruiting Helpdesk Technicians for our client in Knoxville, TN. These are second and third shift contract opportunities that will require working onsite in Knoxville and on weekends. This is an excellent opportunity for someone who is energetic and eager to utilize and expand technical skills. Must have experience in technical troubleshooting, customer service with strong decision-making capabilities. Second Shift: 3:30pm - Midnight Third Shift: 11:30pm - 8:00am Due to client request, candidates must be eligible to work in the United States without sponsorship. “Equal Opportunity Employer/Veterans/Disabled”

We are currently looking for 6 IT Support Specialists to support a high-volume Windows 11 upgrade and migration initiative for our client in Little Rock, AR. This is a fast-moving, hands-on environment-ideal for candidates who are quick learners, can absorb instructions immediately, troubleshoot efficiently, and adapt quickly when challenges arise. Candidates must be able to hit the ground running and operate with minimal oversight. Key Responsibilities Build, configure, and deliver devices to upgrade them to Windows 11 Support the organization through blue migrations and OS upgrades. Install, configure, and troubleshoot desktops, laptops, phones, printers, peripheral devices, and software. Troubleshoot with minimal supervision-resolve unexpected issues and ensure delivered machines function as expected. Follow documented processes while also adjusting quickly to new challenges. Maintain accurate IT documentation; update and close tickets as required. Assist with various IT projects as assigned. Take thorough notes and absorb instructions Collaborate with the existing support team to provide day-to-day technical support to employees, including user assistance, system guidance, and issue resolution when needed. Ideal candidates are: Experienced enough to contribute immediately with minimal guidance. Strong problem solvers who can clearly articulate real-world troubleshooting experience. Fast learners who can grasp new processes quickly and adapt when issues arise. Comfortable in a fast-paced, high-volume environment where priorities shift rapidly. Execute and troubleshooting SCCM task sequences for OS and application deployment, including Windows imaging and software installation. Able to work 100% onsite. Organized, detail-oriented, and able to maintain productivity under pressure. Preferred Skills Experience supporting PCs in a Microsoft environment. Experience with Office 365 Knowledge of help desk/ticketing systems. Excellent communication and time-management abilities. Strong troubleshooting and multitasking skills. Ability to thrive in a fast-paced, collaborative IT environment. Minimum Qualifications 5+ year of experience supporting PCs in a Microsoft environment. Demonstrated troubleshooting and problem-solving skills. Strong communication and organizational abilities. Prior experience in a fast-paced technical support role. Strong knowledge of Windows 10/11, imaging, and OS migration processes.

The IT Technician supports the Public Service Commission of Yazoo City's technology infrastructure by maintaining computer systems, software, and network hardware to ensure reliable and secure IT operations. This position provides technical assistance to staff, troubleshoots issues, and plays a key role in maintaining technology systems that support the utility's operations and customer service delivery. Key Responsibilities Install, configure, and maintain desktop computers, printers, software, and other IT-related equipment. Respond to service requests and provide timely technical support to staff. Monitor and troubleshoot network connectivity and performance issues. Perform routine system maintenance and software updates. Assist in managing the utility's security protocols including firewalls, antivirus protection, and data backups. Maintain and update user accounts, access rights, and system permissions. Support the implementation of IT-related projects such as system upgrades and new technology integration. Document technical processes, user guides, and IT inventory. Ensure compliance with cybersecurity standards and data protection policies. Provide training and assistance to staff in using hardware, software, and other tools. Collaborate with vendors and service providers as needed for maintenance and support.

We are seeking a Service Desk Technician for a contract-to-hire opportunity based in Nashville! (Night Shift) This role provides technical support for employees and departments in a 24/7 environment, including monitoring electrical and network systems to ensure stable and continuous service. Key Responsibilities: Diagnose and resolve technical issues using documented procedures. Perform or monitor system health checks and maintenance tasks. Understand job scheduling tools, activation, monitoring, and storage processes. Maintain basic knowledge of server operating systems, file systems, data center infrastructure, and data recovery. Understand networking protocols, principles, and basic troubleshooting. Communicate critical issues clearly to appropriate personnel. Support installation, configuration, and usability of computers, peripherals, and software. Troubleshoot network and computing device issues remotely when possible. Escalate unresolved issues per established guidelines. Provide training and orientation to users as needed. Answer phones at all times during scheduled shifts. Take ownership of customer emails and respond within established timelines. Required Skills & Experience: Minimum of 1 year in an IT support center environment. Strong computer skills, especially in Microsoft Office (Outlook, Word, Excel, PowerPoint). Excellent customer service and communication skills. Highly organized and detail-oriented. Ability to work both independently and in a team setting. Skilled at identifying and resolving problems to improve service. Timely response to customer inquiries using established procedures. Preferred Skills & Experience: Experience in contact center or helpdesk environments. Familiarity with Microsoft products (Windows, Office). Comfortable in fast-paced settings. Experience with ITSM tools such as Cherwell, ServiceNow, Remedy, etc. BGSF is an Equal Opportunity Employer. We are committed to providing equal opportunities for employment to all qualified people, regardless of race, color, national origin, religion, sex, age, disability status, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

We are hiring a Help Desk Analyst in the St. Louis, MO area! This is a key team member in answering helpdesk calls with support on hardware and software issues and the go-to person for employees with their day-to-day IT operations. Responsibilities: Provide Level 1 technical support. Provide friendly, courteous, and quality systems support to all users. Assist with advanced troubleshooting for special projects as assigned by Helpdesk Supervisor. Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e., software, hardware, phones, mobile devices, and client specific applications). Assist users with various firm application support systems; Microsoft products including Office 365, iManage, Aderant and Power PDF and others. Assist with inventory control and tracking of IT assets throughout the firm. Perform employee office moves relating to IT. Image new computers and configure them for deployment to members. Manage Audio/Visual setups including conference calls and WebEx/Teams/Zoom events. Manage IT resources calendar for availability of A/V equipment and Mobile Hot Spots. Participate in an on-call after hours schedule for emergency assistance when needed. Qualifications: Strong customer service and communication skills Advanced knowledge in Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Access). Knowledge of Android and iPhone device setup and troubleshooting. Intermediate knowledge of Windows 10 and Operating Systems. Knowledge of VPN and VMWare Horizon connectivity principles. Working knowledge of Active Directory and user account changes. Working Knowledge of Microsoft Teams including Teams voice and video conferencing. Technical aptitude with strong PC literacy skills. Strong problem-solving skills and decision-making ability. Ability to learn and apply technical information in a fast-paced, demanding work environment. Flexibility to accommodate helpdesk's hours of operation, including participating in after hours on-call schedule. Strong enthusiasm and desire to learn. Work well in a team environment. At least one year experience in a Call Center/Helpdesk position. Minimum of Associates Degree in computer technology or business related degree or equivalent experience. Preferred: A+ Certification Preferred: Certification as Microsoft Office Specialist 6794

Provide support to the business in using applications and services. Contributes to maintaining and operating our end user and onsite services. Support either remotely (e.g., Service Desk, User Administration, User Requests) or locally (Time Critical Support, Desk Side Support). Best Regards, Bismillah Arzoo (AB)

We are seeking skilled NVIDIA Server Support Technicians to install, configure, maintain, and troubleshoot NVIDIA servers and related hardware in a fast-paced data center environment. Key Responsibilities: Install, configure, and deploy NVIDIA servers for optimal performance and scalability. Perform maintenance and firmware updates on NVIDIA GB200 servers. Troubleshoot and resolve server hardware/software issues to minimize downtime. Monitor and optimize server performance and stability. Apply system updates, patches, and drivers as needed. Assist with server integration and data center operations, including rack setup and cabling. Maintain documentation on configurations, maintenance, and issue resolution. Collaborate with IT and network teams to ensure seamless operations. Required Qualifications: Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Proven experience supporting NVIDIA or similar high-performance server hardware. Strong understanding of server components, OS (Linux/Windows), and networking (TCP/IP, DNS, DHCP). Experience with server virtualization and data center operations. Excellent troubleshooting, problem-solving, and communication skills. Preferred Qualifications: Experience with NVIDIA GPUs, CUDA, or high-performance computing environments. Knowledge of IPMI, iLO, or similar management frameworks. Certifications such as CompTIA A+, CCNA, or equivalent. Familiarity with AWS, Azure, or Google Cloud integration.

Job DescriptionSalary: Computer Support Technician The Computer Support Technician works under the supervision of the Network and Support Administrator and is responsible for assisting the Network and Support Administrator and IT Manager in supporting the IT infrastructure. Responsibilities Serve as technical support for all end users. Provide support for hardware, software, web based applications, and communications to end users. Maintain and install hardware and software (including but not limited to PCs, laptops, printers and other peripherals, phones, and wiring.) Assist in monitoring and maintaining the security of the network (including but not limited to stored data and end user devices.) Assist in maintaining and updating systems on the network (including but not limited to firewalls, wireless, email, endpoint protection, and servers) keeping downtime to a minimum. Develop and maintain current expertise in software, operating systems, network equipment, etc. Some travel may be required. Knowledge, Abilities and Skills Knowledge of server and network infrastructure Understanding of local and wide area networks Knowledge of general PC maintenance with the ability to evaluate, diagnose and correct software/hardware problems Knowledge of common networking concepts: TCP/IP, DNS, DHCP, VPN, wireless networks, etc. Efficient with Windows Operating Systems and Microsoft Office Experience with telephone systems Education / Experience One to Three years in computer applications or related area; Bachelors degree in Computer Science or related field is recommended.

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: We are seeking a highly motivated and customer-focused IT Helpdesk Technician to provide exceptional technical support to our employees. The ideal candidate will be a proactive problem-solver with a strong understanding of IT fundamentals and a passion for delivering excellent service. You will be the first point of contact for IT-related issues, ensuring timely and effective resolutions to keep our employees productive. What you'll do: * Provide First-Level Technical Support: Respond to and resolve IT support requests via phone, email, ticketing system, and in person. * Troubleshoot Hardware and Software Issues: Diagnose and resolve issues related to desktops, laptops, printers, peripherals, operating systems (Windows, mac OS), and common software applications. * User Account Management: Create, modify, and disable user accounts in Active Directory and other relevant systems. * Network Support: Assist with basic network troubleshooting, including connectivity issues and VPN support. * Software Installation and Configuration: Install, configure, and update software applications as needed. * Hardware Maintenance: Perform basic hardware maintenance and repairs, and coordinate with vendors for more complex issues. * Documentation: Maintain accurate records of support requests, resolutions, and IT inventory. Create and update knowledge base articles and user guides. * Escalation: Escalate complex issues to higher-level support teams as necessary. * Customer Service: Provide excellent customer service and maintain a professional and positive attitude. * Remote Support: Provide remote support to users in various locations. * Adhere to IT Policies: Follow company IT policies and procedures to ensure security and compliance. * Onboarding/Offboarding: Assist with the IT aspects of employee onboarding and offboarding. What you will need to know/have: * Minimum of 1-3 years of experience in an IT helpdesk or technical support role. * Strong understanding of Windows and mac OS operating systems. * Proficiency in troubleshooting hardware and software issues. * Experience with Active Directory and user account management. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP). * Experience with ticketing systems (e.g., Jira Service Management, ServiceNow). * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Customer-focused with a strong commitment to providing excellent service. * Ability to prioritize and manage multiple tasks effectively. * Fluent in English, both written and verbal. * Willingness to learn and adapt to new technologies. It would be a bonus if you also had: * IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional). * Experience with cloud-based applications (e.g., Google Workspace, Microsoft 365). * Experience with video conferencing systems (e.g., Google Meet, Zoom, Microsoft Teams). * Experience with MDM solutions (e.g., Jamf, Intune) We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

A IT Systems Administration will perform systems administraton duties in a Mixed Windows, Linux hybrid environment. Responsibilities Proficiency in installing, configuring, and repairing various backend hardware and software. Advanced Knowledge of Windows and Linux, hypervisors, and container technologies Advanced knowledge of networking technologies from a systems viewpoint. Technologies include WAN, Overlay, VPN, etc. Qualifications Minimim Requirements: Progressive IT background over several years, showing increasing competence in related skills and technologies. Certifications not required, but are prefered. Education: Bachelor's Degree in Computer Science or related subject Preferred Qualifications: Broad skillset in backend technologies with a focus on secure available systems. Skills & Knowledge: Customer Service Skills, organizationals skills, Time management Ability to self manage and adapt skillsets to meet changes in technology

Just imagine your future with us… At Aurecon we see the future through a very different lens. Do you? Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future? Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are. Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity. The People Technology Specialist contributes to the successful execution of assigned tasks in HR system projects and continuous improvement activities. They support documentation, testing, and day-to-day technical enablement. What will you do? We know the work we do is vital in assisting Aurecon's business globally. Here are the key things you will do to 'bring ideas to life'. Strategy & Leadership: * Execute assigned tasks that align with team and project goals. Continuous Improvement: * Stay informed about emerging trends and best practices in People technology and continuous improvement methodologies. * Project Management: Support system testing, documentation, and release rollouts. Stakeholder Collaboration: * Respond to stakeholder queries and assist with training and support. UAT & Testing: * Execute test scripts, document defects, and assist in solution validation. Automation & AI: * Execute and support automation efforts Knowledge Management: * Supports documentation Risk & Compliance Supports compliance checks. Technology Enablement: * Administer and enhance existing Workday configurations, ensuring they align with current business processes and HR requirements Firstly, strong sense of responsibility, flexibility, and adaptability to varying request. Demonstrate excellent time management and organizational skills. And as part of a new team, you will have the opportunity to shape this role and have input into how we evolve it over time to WOW our employees and make an even bigger impact on the world. You will also need the following capabilities: Qualifications (Required) * 2+ years of experience supporting HR systems, ideally with hands on exposure to Workday. * Experience supporting or coordinating system testing, UAT, and release activities. * Exposure to HR processes and policies, preferably in a corporate or enterprise environment. * Prior involvement in automation or digital process improvement initiatives is beneficial. * Experience working with cross-functional teams, including HR, IT, and vendors. * Strong attention to detail and collaboration skills. Essential Skills and Experience * Proficient understanding of HR processes. * Good Workday functional knowledge. * Hands-on experience with HR systems and data management. * Experience in UAT execution. * Familiarity with data privacy. * Ability to follow structured workflows and SOPs. * Strong attention to detail and accuracy. * Workday certification or equivalent training (desirable) * Experience in handling data update in Workday. * Documentation skills process for user guides (desirable) At Aurecon, we know every career adventure is unique. That's why our benefits are designed to support you and your family - at every stage. * Flexibility - 1x every fortnight reporting in the office * Wellbeing - we priorities your health * Recognition - your impact matters * Family - support for modern families and carers * Community - give back through volunteering days * Career development - learn, lead and shape your career Our Aurecon Attributes describe the types of people we bring together for clients. We don't expect you to have all eight of the attributes, but one that is unique to you. Finally, we value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life. Does that sound like you? About us We've re-imagined engineering. Aurecon is an engineering and infrastructure advisory company, but not as you know it! For a start, our clients' ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world's most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future. We listen deeply and intently, which helps us see opportunities, possibilities and potential that others can't. Think engineering. Think again. Want to know more? You can learn more about what it's like to work at Aurecon by visiting the careers section of our website. If you are intrigued or excited by what you have read, then we want to hear from you. Apply now!

We are seeking a motivated and customer-oriented Tier 1 Help Desk Agent to join our Help Desk team. In this role, you will be the first point of contact for users interacting with AI-driven Tier 0 systems in the context of clinical trial products. You will provide technical assistance, troubleshoot issues, and ensure seamless operations for SH systems and applications. This role requires strong problem-solving skills, empathy, and the ability to work effectively in a fast-paced, dynamic environment. Key Responsibilities: AI-Tier 0 Interaction: Collaborate with AI-driven Tier 0 support systems to diagnose and escalate issues, ensuring smooth transitions between automated responses and human support. Technical Support: Provide first-line support for users (clinical trial teams, researchers, patients, etc.) experiencing issues with SH-related products, applications, and software tools. Incident Management: Log and track support requests, ensuring timely resolution. Escalate unresolved issues to Tier 2 or other relevant technical teams. Troubleshooting: Troubleshoot basic hardware, software, and network issues related to clinical trial products and systems. User Assistance: Assist users in navigating SH products, ensuring they have the resources and support to use systems effectively. Documentation: Maintain detailed records of troubleshooting efforts, solutions provided, and user interactions. Ensure proper documentation is kept for recurring issues and resolutions. Communication: Maintain clear and concise communication with users, ensuring they are updated on the status of their support request and are satisfied with the outcome. Collaboration: Work closely with the resolver groups to identify recurring issues, suggest improvements, and ensure the success of trial operations. Continuous Learning: Stay updated on new tools, technology, and best practices in clinical trial management and IT support. Required Skills and Qualifications: Technical Support Experience: At least 1-2 years of experience in a help desk or IT support role, preferably in the healthcare or clinical trials sector. Familiarity with AI Systems: Understanding of AI-driven support tools and how they interact with human agents to ensure smooth user experience and issue resolution. Clinical Trial Knowledge: Familiarity with clinical trial processes, products, and software tools is a plus. Problem-Solving Skills: Strong analytical skills and the ability to think critically when troubleshooting technical issues. Customer Service: Excellent interpersonal and communication skills, with the ability to interact effectively with both technical and non-technical users. Technical Knowledge: Understanding of common IT issues related to software, hardware, networking, and databases. Experience with clinical trial management systems (CTMS), electronic data capture (EDC), and other relevant clinical software is a plus. Detail-Oriented: High attention to detail, ensuring accurate logging and resolution of issues. Language: English and Chinese Mandarin Preferred Qualifications: Experience working in a regulated environment (e.g., healthcare, clinical trials). Knowledge of clinical trial documentation standards (e.g., 21 CFR Part 11, GxP). Familiarity with remote troubleshooting tools and ticketing systems (e.g., ServiceNow). Education: High school diploma or equivalent required. A degree in IT, healthcare, or a related field is a plus. We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are: Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance Company Paid Subscription to Calm - The #1 app for mental fitness. Employee Referral Program - Bring the Best to Signant Health and earn a reward. Wellness Program - Participate in challenges and earn points for rewards. Proof! - Signant's Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more. Burn Along - Digital fitness and wellness platform Does this sound like something you'd like to explore? Then we'd love to hear from you!To apply, please submit your CV and a cover letter letting us know why you think you'd be perfect for this role. We will begin reviewing submissions during the application period and will fill the vacancy as soon as a suitable candidate is identified.Please note that Signant does not accept unsolicited resumes from Third Party vendors.