Information Technology Operations Leader remote jobs

At Titan Financials, we empower individuals and families through financial education and wealth-building strategies. Our mission is to provide clients with the knowledge, tools, and protection they need to build long-term financial security. We're expanding our team with IT professionals who want to transition into a more flexible, rewarding, and purpose-driven career. Role Description - This Is NOT an IT Job Are you an IT professional, systems engineer, help desk specialist, network technician, cloud engineer, or tech expert who wants: Freedom of time A career with less burnout Long-term financial stability Full control over your income and schedule If so, this opportunity is designed for you. This is not an IT position. There are: ❌ No support tickets ❌ No troubleshooting ❌ No on-call schedules ❌ No technical maintenance ❌ No deployments or outages Instead, this is a career transition opportunity where your analytical thinking, communication skills, and problem-solving abilities translate perfectly into helping individuals and families strengthen and “secure” their financial future. This is a fully remote, commission-based (no cap) role as a Financial Professional, ideal for IT workers seeking a flexible, scalable, and meaningful income stream. Flexible Schedule | Part-Time or Full-Time | 1099 Contract | Zero IT Work | Full Training & Mentorship Provided What You'll Do Educate clients on key financial concepts such as income protection, retirement strategies, debt management, and wealth building. Help families strengthen their financial “infrastructure,” applying the same organized, logical thinking used in IT. Build trust-centered relationships through transparency, communication, and ethical guidance. Identify clients' financial needs and create tailored strategies to help them reach long-term goals. Collaborate with a supportive team (many with IT backgrounds) who provide weekly mentorship and training. Build and manage your own client base while enjoying complete schedule flexibility. Why IT Professionals Excel Here IT workers succeed in this field because their core strengths apply naturally: ✔ NOT an IT Job - No Burnout Say goodbye to: Help desk queues Escalations Late-night outages On-call rotations High-stress deployments This career supports balance, wellbeing, and long-term stability. ✔ Freedom of Time & Remote Flexibility Work when you want. Work where you want. Design a career around your life-not the other way around. ✔ High Long-Term Earning Potential No salary cap. Residual income opportunities. Your income reflects your effort and skill-not your hours. ✔ IT Skills Transfer Seamlessly Analytical Problem-Solving: Break down financial concepts like you break down technical issues. Clear Communication: Explain financial strategies the same way you explain complex systems. Logical System Thinking: Build solid financial foundations like you build stable infrastructure. Ethical Standards: Confidentiality and trust are second nature to IT pros. Solution-Oriented Mindset: Identify gaps, solve problems, and implement strategies. Career Growth Path After 3 Months Within your first 90 days, you will have: Earned your U.S. State-Issued Life Producer License Completed our comprehensive training program for independent agents Gained a strong understanding of how to educate clients on essential financial concepts Participated in weekly 1-on-1 coaching and group training sessions Developed confidence in guiding clients and communicating value Earned your first promotion, recognizing your growth and early accomplishments After 1 Year By your first year, you will have: Mastered the responsibilities of the position with efficiency and confidence Built strong internal relationships with mentors and fellow professionals Been trusted with greater responsibilities as your expertise grows Achieved your second promotion, with a clear path toward becoming a Broker Created a lifestyle with more freedom, less stress, and greater financial stability than most IT roles can offer Basic Qualifications 18 years or older U.S. Social Security Number Able to pass a background check Willing to obtain a state life/health insurance license (training provided) Professional, ethical, strong communication skills Benefits 100% remote Flexible scheduling High-income potential Leadership development and ongoing support A positive, collaborative work culture No prior financial background required Location United States (Remote) Your Next Step If you're an IT professional ready to transition to a more flexible, less stressful, and more financially rewarding career-this is your opportunity to shift from supporting technology to helping families build strong financial systems. Job Types: Full-time, Part-time Application Question(s): Are you willing to undergo a background check, in accordance with local law/regulations? This position does require investment costs to obtain the proper license; if you are not currently licensed, are you willing to go through the steps to get licensed? You acknowledge this position is 100% remote working part-time of 10 hours per week. You acknowledge this position requires a minimum of 10 hours per week, attending weekly group trainings, and weekly 1-on-1 trainings to be successful. You acknowledge this position is 100% commission with no base pay and is designed to work alongside a full-time position. Work Location: Remote

100% Remote Director of IT Engineering The Director of IT Engineering will lead a global engineering organization of ~15 remote Microsoft-focused cloud, platform, DevOps, and endpoint engineers supporting a multinational specialty-finance retailer. This role oversees distributed operations across a LATAM technology center and a U.S. Cloud Service Provider, driving the maturity, reliability, and scalability of a modern hybrid-cloud environment. Key Responsibilities Technical & Cloud Engineering Leadership Oversee engineering teams delivering Microsoft cloud and platform solutions including M365, Entra ID, Exchange, Copilot Pro, Azure Kubernetes Services (AKS), Azure WAF, Windows Server, RHEL, Oracle WebLogic, and Cloud FinOps practices. Lead modernization and optimization of an enterprise Microsoft stack through owned-tenant management, CSP co-management, and offshore MSP engagements. Direct endpoint engineering strategy leveraging SCCM, Intune, Entra Identity, Windows Autopilot, Microsoft Defender, CrowdStrike, and BeyondTrust. Guide the integration and operation of Workday interfaces and other enterprise SaaS platforms. DevOps, SRE, & Automation Establish and scale an internal DevOps practice, enabling SRE functions and CI/CD pipelines for microservices architectures. Advance Infrastructure-as-Code using Terraform and modern deployment pipelines. Drive automation, standardization, and continuous improvement across cloud, infrastructure, and application engineering. Operational Excellence & ITSM Lead Change, Incident, and Problem Management processes using Ivanti Neurons ITSM, JIRA, Confluence, PagerDuty, Datadog, Dynatrace, and Azure Log Analytics. Ensure high availability, performance, and resilience across cloud services, production systems, and global endpoints. Partner with Finance on Cloud Services FinOps to monitor usage, optimize spend, and forecast growth. Qualifications 10+ years of progressive IT engineering experience, including leadership of globally distributed teams. Deep expertise in Microsoft cloud technologies, DevOps practices, and enterprise endpoint management. Experience scaling hybrid-cloud platforms, implementing infrastructure automation, and managing complex operational environments. Strong communication skills with the ability to engage executives, security leaders, offshore partners, and business stakeholders. Background in high-availability, compliance-driven, or multi-region enterprise environments. #TECHIND

Description:Your Mission: Lockheed Martin (LM) Space is searching for an IT Operations Associate Manager for our Sensing & Warning (S&W) mission segment under the National Security Space Line of Business. As a S&W IT Operations Associate Manager, the successful candidate will manage and lead a team of IT professionals for multiple classified systems which includes infrastructure and application deployments, new technology insertion, program, project and budget management, schedule and staffing requirements. The candidate will also coordinate with program management and technical leads to coordinate program operations, new environment stand-up and integration of various classified services. This candidate will also be responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions. Why Join Us? The Enterprise Business & Digital Transformation organization is responsible for developing strategies and implementing integrated, cross-functional solutions that transform operations through technology, culture, and processes to deliver business-based outcomes. It is comprised of the corporation's Digital Transformation and Enterprise Information Technology teams, with more than 4,700 professionals worldwide. Together, we'll redefine the boundaries of innovation, drive change, and ensure the success of our partners in the US Department of Defense. Let's make history and leave a lasting impact on the future of Classified IT services! What's In It For You From onsite to remote, we offer flexible work schedules to comprehensive benefits investing in your future and security, Learn more about Lockheed Martin's comprehensive benefits package here. How about Fridays off? This role is scoped on a 4x10 schedule! All work must be performed on-site in our secure facility in Sunnyvale, CA - and it may include some occasional off-shift hours, weekends, and limited travel. In light of current internal business pressures, priority consideration will be given to qualified candidates who are currently affiliated with the Enterprise Operations' EBDT (Enterprise Business & Digital Transformation) organization. Basic Qualifications: * Active TS/SCI or higher at time of application * Prior experience leading people, projects, or teams * Understanding of classified IT system architectures and multi-site connections * Experience with management of IT systems including storage, servers, networking devices * Experience leading and managing IT requirements and executing project management schedules through completion * Demonstrated ability to work seamlessly across organization boundaries * Ability to coordinate with other sites, business areas, programs and functional areas to coordinate daily operations as well as program coordination and adoption Desired Skills: * Experience with leading an Agile team and/or understanding of Agile principles * Understanding of 1LMX tools and capabilities * Highly motivated and able to prioritize and integrate multiple projects * Strong understanding of information security trends and current industry focus areas, Technical experience with vulnerability management, normal infrastructure/perimeter protections, information security best practices * Demonstrated process improvement success * Strong communication and critical thinking skills. Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration. Clearance Level: TS/SCI w/Poly Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: 4x10 hour day, 3 days off per week Pay Rate: The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $104,500 - $184,115. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year. This position is incentive plan eligible. Pay Rate: The annual base salary range for this position in most major metropolitan areas in California, Massachusetts, and New York is $120,100 - $208,150. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. This position is incentive plan eligible. Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. Experience Level: Experienced Professional Business Unit: ENTERPRISE BUSINESS SERVICES Relocation Available: Possible Career Area: Information Technology Type: Full-Time Shift: First

Job Description and Requirements Randolph-Brooks Federal Credit Union is currently searching for an experienced and talented IT Platform Services Manager to join our amazing IT Platform Services team! The IT Platform Services Manager will have the ability to work a hybrid schedule (remote/onsite) after a period of training (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233. All applicants must reside within the state of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided). Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment. The IT Platform Services Manager is a technical leader responsible for managing teams of Systems Administrators and Engineers in the effective administration of technology systems to facilitate operational and strategic outcomes. Areas of oversight include server and database administration, vulnerability management, and implementation of automation solutions. Essential Functions and Responsibilities: Provide training, coaching, mentoring and communication regarding employee performance Ensure adherence to policies, procedures and guidelines by all designated team members Ensure all technologies are kept current and in compliance with internal and regulatory recommendations Maintain current technical and process knowledge to effectively guide solution design and troubleshooting Conduct capacity planning and performance analysis of applicable systems and infrastructure Prepare and maintain disaster recovery and business continuity plans for information systems to ensure business risks are addressed within appropriate recovery timeframes Ensure teams provide efficient support for all IT disciplines as defined by internal support SLAs Participate in Platform Services projects as SME or advisory role to support mature technical solution design and facilitate business outcomes Mentor and train team members for effective succession planning Respond to after-hours emergency calls or planned after-hours events as designated All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice) Requirements: Bachelor's degree in Information Systems, Computer Science, or closely related field; OR successful completion of a relevant program from an accredited technical school; OR an equivalent of four years of work-related experience in lieu of degree Minimum of five years of job-related experience Minimum of five years technical systems administration/engineering experience Experience with Oracle Experience with SQL Experience with Linux Experience with general database technologies and principles Experience with Linux technologies and principles Experience with storage area network technologies Experience with DNS, DHCP concepts Working knowledge of IT Security vulnerability management best practices Understanding of networking concepts All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

About the Role We're seeking a battle-tested IT Service Manager who thrives in the high-pressure, high-performance world of Managed Service Providers (MSPs). If you know how to balance 100+ open tickets, manage demanding clients, and still keep your team motivated, focused, and accountable - you're exactly who we're looking for. This isn't a cushy corporate IT gig. It's an MSP leadership role - fast-paced, unpredictable, and client-driven. Your mission: keep the service desk running like a well-oiled machine, ensure SLA compliance, manage escalations, and lead a team that delivers excellence every day. Key Responsibilities Own the Service Desk: Oversee all daily operations, ensuring SLA targets are consistently met and client satisfaction remains high. Lead & Develop the Team: Manage, coach, and support L1-L3 engineers - driving accountability, growth, and performance. Ticket & Escalation Management: Prioritize and manage ticket flow efficiently while balancing urgency, client demands, and team workload. Data-Driven Management: Monitor and report on key metrics - response times, resolution rates, SLA adherence, and client satisfaction scores. Continuous Improvement: Enforce process discipline while identifying automation opportunities and workflow optimizations. Client Relationship Management: Build strong client trust, lead difficult conversations, and de-escalate service issues with professionalism and confidence. Cross-Functional Collaboration: Work closely with project teams, vCIOs, and account managers to align support services with overall client strategy. What You Bring Proven MSP Experience: Demonstrated success managing a service desk in an MSP environment. Leadership Skills: Ability to motivate, coach, and hold technical teams accountable in high-pressure settings. Technical Depth: Hands-on experience with Microsoft 365, Azure, networking, and security environments. Tool Expertise: Proficiency with PSA/RMM systems such as ConnectWise, NinjaOne, IT Glue, or equivalent. Crisis Management: Calm, confident handling of client escalations and technical emergencies. Analytical Mindset: Ability to interpret metrics and make informed operational decisions.

Faire is an online wholesale marketplace built on the belief that the future is local - independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town - we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants. By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours. About this role Faire is looking for a Manager, IT Support to lead and develop our global IT Support team across Waterloo, Toronto, London, New York, and San Francisco. This role blends people leadership, operational excellence, and data-driven management, helping shape how Faire delivers world-class IT support at scale. You'll coach and motivate a distributed team to deliver exceptional service, build cohesion across regions, and ensure our processes, tools, and automations evolve with the company's growth. The ideal candidate thrives on using metrics and dashboards to drive accountability, improve performance, and continuously raise the bar for how IT enables Faire's employees. If you're a forward-thinking leader who loves building strong teams, simplifying complex operations, and turning data into action, this role is for you. What you'll do * Lead and coach a global IT Support team across four offices, building alignment, accountability, and a shared sense of purpose. * Develop and track key metrics and SLAs, building and using dashboards to measure success and identify opportunities for improvement. * Drive operational excellence by designing scalable processes and playbooks that ensure consistent service worldwide. * Promote automation and efficiency, leveraging modern tools to reduce manual effort and improve responsiveness. * Collaborate with IT Leadership on global initiatives that enhance employee experience and streamline IT operations. * Serve as a hands-on leader, assisting with complex escalations and ensuring long-term, root-cause solutions. * Foster a culture of continuous improvement, where the team uses feedback and data to evolve how we work. * Partner cross-functionally with teams like Workplace, People Ops, and Engineering to deliver a seamless technology experience for all Faire employees. Qualifications * 7+ years of IT Support experience, with 3+ years managing or leading teams. * Proven success managing global or multi-site IT operations in a fast-paced environment. * Demonstrated ability to build and manage metrics, SLAs, and dashboards that drive accountability and performance. * Experience coaching, developing, and motivating teams through clear goals and measurable outcomes. * Strong understanding of Mac environments, SaaS applications, and collaboration tools (Google Workspace, Atlassian, Zoom, Slack, etc.). * A forward-thinking mindset with enthusiasm for improving processes and implementing automation. * Excellent communication skills and the ability to lead with empathy and influence across time zones. Salary Range San Fransisco : the pay range for this role is $131,000 to $180,500 per year. This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future. Hybrid Faire employees currently go into the office 2 days per week on Tuesdays and Thursdays. Effective starting in January 2026, employees will be expected to go into the office on a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. Applications for this position will be accepted for a minimum of 30 days from the posting date. Why you'll love working at Faire * We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process. * We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners. * We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy. * We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality. Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog. Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form (************************** Privacy For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire's Privacy Notice (******************************

ABOUT ALU At the African Leadership University (ALU), we are more than an academic institution, we are a launchpad for Africa's next generation of leaders. Our mission is bold: to develop ethical, entrepreneurial changemakers who will shape Africa's future. Through an innovative curriculum, hands-on learning, and a vibrant pan-African community, we equip our students to tackle complex challenges, connect the dots across diverse perspectives, and create solutions that drive lasting impact. We don't just teach; we nurture adaptable, globally minded problem-solvers ready to thrive in ambiguity, build from scratch, and lead Africa into a prosperous 21st century. African Leadership University is incorporated in Rwanda as The African Leadership University (ALU) and in Mauritius as the African Leadership College of Higher Education (ALCHE). Each entity is separately accredited to offer qualifications by the Council of Higher Education in Rwanda and the Higher Education Commission in Mauritius. The ALU School of Business (ALUSB) is the engine of education in business, leadership, and entrepreneurship for both campuses. We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities. HOW WE WORK The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new. The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding. ABOUT THE ROLE The IT Services Manager is accountable for end-to-end stability, security, governance, and performance of the organisation's technology platforms and IT services. This role leads the IT Support function while owning IT Service Management (ITSM), cybersecurity operations, identity governance, incident response, and vendor compliance. This is both a strategic and hands-on role requiring deep operational maturity and security discipline. ROLE RESPONSIBILITIES 1. IT Service Management, Platform Uptime & Operational Security Ensure availability, reliability, security, and performance of all core IT platforms (Google Workspace, Salesforce, NetSuite, intranet, identity systems, network services). Lead ITIL-aligned incident, problem, and change management, embedding security gates into all change and deployment workflows. Monitor infrastructure and SaaS platform logs, taking proactive action on anomalies or security alerts. Define and enforce system SLAs and platform security KPIs (MTTR, MTTD, failed logins, anomalous access patterns, etc). 2. IT Support Team Leadership & Secure Operations Lead and coach the IT Support team to deliver secure, responsive support. Oversee secure device provisioning, endpoint protection installation, OS patching, encryption policies and hardening baselines. Maintain secure onboarding/offboarding processes, ensuring zero-day deprovisioning for user accounts and devices. Uphold strict documentation, SOPs, configuration standards, and security checklists across all support processes. 3. Vendor & Contract Governance with Security Controls Oversee relationships with technical vendors and service providers (e.g., helpdesk, infrastructure, SaaS platforms) Enforce vendor adherence to least-privilege access, MFA requirements, Secure API integrations, data handling & encryption controls, incident reporting timelines Ensure vendors meet performance expectations, SLAs, cybersecurity requirements and compliance obligations Support contract evaluations, renewals, and procurement processes 4. Cybersecurity, Threat Prevention & Compliance Implement, enforce, and continuously strengthen cybersecurity protocols including Identity and Access Management (IAM), Multi-Factor Authentication (MFA) Privileged Access Management (PAM), Endpoint Detection & Response (EDR), Network and SaaS access controls, Password and authentication policies Maintain and audit user directory services (Google Admin, Azure AD) and ensure tight identity governance (role-based access, zero-trust principles). Conduct regular access reviews, audit trails, configuration audits, and logging reviews. Lead or support IT and cybersecurity audits (internal and external) ensuring alignment with GDPR, POPIA, ISO 27001 controls, SOC2-aligned standards, and recommended actions from the Cybersecurity Audit & Remediation Plan (2025). Coordinate vulnerability scans, remediation cycles, patch compliance, and policy enforcement across all endpoints. Own security awareness training and phishing simulations to reduce user risk. Respond to incidents rapidly, including triage, containment, remediation and root-cause analysis. Contribute to organisational disaster recovery planning, and lead DR drills, failover tests, and business continuity readiness. 5. System Lifecycle Support & Documentation Maintain detailed documentation, including system architectures, network diagrams, data flows, access controls, asset inventories, security policies and configuration logs. Ensure all changes go through proper security evaluation, testing, approvals, and rollback planning. Own identity lifecycle processes, including joiner/mover/leaver workflows and role/access policies. Contribute to disaster recovery and business continuity planning, including DR drills and readiness reviews Maintain documentation and workflows related to user identity management, system roles and access policies 6. Service Governance & Continuous Improvement Drive continuous service improvements through user feedback, metrics tracking and post-incident reviews Track and report service quality and security posture metrics to leadership. Establish and improve internal ITSM practices, aligning with frameworks such as ITIL Participate in technology governance forums and audit response processes to ensure service accountability\ Contribute to risk registers, audit responses and compliance certification efforts. Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal, by adhering to ALCHE's comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards. QUALIFICATIONS Bachelors degree in Information Technology, Computer Science or a related field ITIL certification or equivalent experience in IT Service Management required Cybersecurity certifications (Security+, CISM, CISSP, CEH, or similar) Cloud platform security knowledge (Google Admin, AWS, GCP, Azure) Knowledge of compliance frameworks (GDPR, ISO 27001, NIST, SOC2) EXPERIENCE AND SKILLS 8+ years in IT operations or service management, with 5+ years in leadership Proven experience managing multi-platform environments (SaaS, cloud, enterprise systems) Demonstrated competency in cybersecurity operations, IAM, MFA, endpoint security, and access governance Experience leading IT audits, compliance reviews and security hardening initiatives Strong organisational discipline, with ability to enforce standards and drive cultural change toward secure practices Excellent communication and troubleshooting skills, with strong bias for operational stability and secure-by-design approaches

Senior Epic Information Services Manager - ITS-Clin Inpatient/Specialties - (2506649) Description Minimum Qualifications:Bachelor's degree or equivalent in a related field and seven years of experience. Preferred Qualifications:A minimum of 3 years of personnel management experience is preferred. Experience with support of: Epic Clin Doc, Orders, ASAP, Stork, HOD, Rover, Bugsy, OpTime, Anesthesia, HIM modules is preferred but not required. Job Summary:Responsible for the development, management, and security of information systems, daily operations of departmental personnel, process improvement, change management for growth and enhancements, and project management for new system implementations. Works in collaboration with leaders in Information Technology Services (ITS) and other divisions across the enterprise to support the departmental and institutional strategic plans. Job Duties:Manages multiple Epic Application teams responsible for supporting: Epic Clin Doc, Orders, ASAP, Stork, HOD, Rover, Bugsy, OpTime, Anesthesia, HIM across UTMB. Responsible for the development, management, and security of information systems, daily operations of departmental personnel, process improvement, change management for growth and enhancements, and project management for new system implementations. Works in collaboration with leaders in Information Technology Services (ITS) and other divisions across the enterprise to support the departmental and institutional strategic plans. Assists ITS leadership in the development, review, and maintenance of strategic and operational plans for information technology tools and usage, including a long-term vision of information systems. Coordinates with ITS leadership on the planning, design, development, and implementation of new application systems, and the maintenance of existing systems. Assists with annual budgeting for operational and capital expenses and ensures cost effectiveness. Leads large strategic projects and manages project budgets and resources to ensure timely completion. Manages multi-faceted efforts and resources interdependently. Provides effective project management for all assigned initiatives. Meets with customers to define scope of projects and user needs. Prepares reports to inform leadership of project status and any deviation from project goals. Manages ITS staff by recruiting, training, mentoring, promoting, disciplining, and coaching employees, communicating job expectations, and evaluating their performance. Identifies problematic processes and implements process improvement initiatives. Works and interacts closely with cross-functional teams to build collaborative working relationships with internal and external customers to support the institution's vision. Demonstrates the ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups. Identifies functional and technical aspects of issues and integrates appropriate resources to meet business requirements. Recognizes and clears obstacles in the path of success for respective team(s). Coordinates and participates in resource procurement activities such as search committees, interviews, RFIs, RFPs, and contracts for various technical resources, applications, and staff as required Audits systems and assesses their outcomes. Serves as an Audit and Compliance liaison for Information Services as needed. Identifies appropriate internal controls for department; provides mechanisms to monitor and enforce compliance. Knowledge/Skills/Abilities:Ability to manage remote teams as equally and effectively as onsite teams, while maintaining the cohesiveness of functioning as one team. Ability to mentor staff and constructively influence staff and team morale. Strong knowledge of clinical, business, and/or financial applications and processes. Assists ITS leadership with recommendations on organizational structure planning and decisions. Proven managerial and leadership abilities with a solid record of accomplishment inhealthcare information technology. Must be able to effectively communicate at all organizational levels, understand the institution's vision, mission, and goals, and translate them into information technology initiatives. Exhibits the highest values of excellence, respect, integrity, and innovation. Adept and comfortable working with executives, physicians, other clinicians, academic leaders, and research faculty. Energetic, assertive, self-confident, and creative. Excellent presentation skills, verbal and written. Ability to thrive in a changing environment. Effective problem-solving skills. Ability to analyze and evaluate data and make appropriate decisions/recommendations. Ability to foster a strong, collaborative working environment. Salary Range:Actual salary commensurate with experience. Work Schedule:Partial Remote, onsite as needed. Monday through Friday, 8am to 5pm, and on-call support for staff as needed. Occasional weekend work to support system upgrades or special projects. Primary remote, onsite to support implementations and to meeting with customers/team, as needed. Qualifications Equal Employment OpportunityUTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Primary Location: United States-Texas-GalvestonWork Locations: 0113 - Administration Bldg 301 University Blvd. Administration Building, rm 4. 102 Galveston 77555-0113Job: Information TechnologyOrganization: UTMB Health: RegularShift: StandardEmployee Status: ManagerJob Level: Day ShiftJob Posting: Nov 24, 2025, 2:35:21 PM

Please know that we do require each candidate to participate in completing the Epic Sphinx test as part of our consideration process. Who We Are: SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms. About the Job: Responsible for the day-to-day leadership and management of the assigned team. Takes actions to protect the confidentiality, integrity, and availability of data. General schedule Monday-Friday, Eastern time business hours with some flexibility. This position requires an appropriate virtual home office environment, working remotely. The role routinely uses standard office equipment such as computers and mobile devices. Travel is occasionally required to support business requirements for Go-Live installations or training which may require travel by air, vehicle, or train. This position requires a current certification in Resolute HB or Resolute PB, a more suitable candidate will have both and possibly even additional Epic certs. What You'll Do: * Creates a positive and motivating environment, centered in feedback & development, that values, encourages & supports engagement of a diverse staff * Delegates work in a way that is empowering & engaging, assuming responsibility for the outcomes of self & others. Clearly assigns responsibility for tasks and decisions, sets clear objectives and measures, provides immediate feedback while monitoring results * Possesses clinical / business /technical knowledge and skills to enable moving beyond traditional ways of doing things to push past the status quo * Possesses expert operational and systems to act as in an advisory capacity to identify, design, and implement technological solutions to business needs * Fosters a culture of collaborative and transparent communication with staff, internal information technology teams, and management, along with external business partners, stakeholders, and vendors * Provides leadership in difficult situations/conflicts and reads situations quickly to find common ground/achieve cooperation Who You Are: Education: * Bachelor's degree or equivalent in Computer Science or related field or a bachelor's degree in a healthcare-related field. Master's degree in cyber security preferred. Licensure/Certification: * Certification in Resolute HB or Resolute PB, Required Experience: Minimum of 5 years of IT/Clinical/Operational experience in the healthcare industry, as well as management experience is required. Management experience, specifically as an Application Manager, Application Lead, Project Manager or equivalent role is preferred. Relevant software experience is also preferred, specifically with healthcare applications used by the organization. Healthcare Clinical/Business Leaders with significant knowledge of IT applications and demonstrated associated skills may be considered. Why You'll Love Us: * Health, dental, prescription, and vision coverage for full-time & part-time employees * Short-term disability, long-term disability, and life insurance coverage * Competitive pay * Tuition Reimbursement * 403(b) Retirement Savings Plan And more! Work Shift: General schedule Monday-Friday, Eastern time business hours. Occasional requirements to cover special events/staff requirements during hours outside those generally worked maybe necessary. Participation in a leadership on-call schedule rotation is required. SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

Who We Are We're Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it's venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won't forget! Since launching in 2017, we've become the location-based VR industry leader. As we continue to expand globally, there's never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we'd love you to join us, as we build the future of entertainment. Sandbox VR is looking for a collaborative Manager, IT Systems Support to play a key role in ensuring the reliability, performance, and growth of our global retail technology systems. You'll collaborate closely with vendors, internal teams, and store operations to deliver stable, efficient IT solutions that power our customer experience around the world.What You Will Be Doing: Provide technical solutions and troubleshooting across Windows environments, networking, and hardware for the System & IT team. Communicate directly with hardware and software vendors to identify and implement effective fixes and system improvements. Ensure seamless system performance across all global retail stores, including occasional on-call support to resolve urgent technical issues and document permanent solutions. Plan and execute system tests and updates, including Windows patches, firmware or BIOS upgrades, and other configuration changes. Roll out and oversee system updates for Hong Kong and international retail locations. Lead and manage the Global IT Tier 1 and Tier 2 support teams, ensuring timely and effective issue resolution. Develop and maintain IT support processes and policies to deliver consistent, high-quality service. Monitor IT system performance and proactively identify areas for improvement. Collaborate across departments to align IT support with organizational goals and operational needs. Oversee the IT ticketing system, ensuring adherence to SLAs and efficient issue tracking. Train IT staff and end-users to maximize technology effectiveness and adoption. Conduct regular performance evaluations and guide professional development for IT support staff. Manage departmental budgets, forecasts, and cost controls. Lead and support hardware and software deployment projects, including new store installations (with potential global travel). Stay current with technology trends to recommend system upgrades and efficiency improvements. Build and maintain strong relationships with vendors and negotiate contracts for hardware, software, and support services. Create and maintain clear documentation for IT systems, support processes, and user guides to promote knowledge sharing. What We're Looking For: 5+ years of experience in IT systems support or management, including oversight of teams with 5 or more direct reports. Proven ability to work cross-functionally with global teams, partners, and departments across multiple time zones. Broad technical expertise across network infrastructure, workstations, laptops, Windows environments, Sandbox VR's proprietary platforms, and third-party applications. Strong analytical and troubleshooting skills with a detail-oriented approach to diagnosing system issues, interpreting logs and dashboards, and identifying root causes. Hands-on experience managing server rooms, servers, structured cabling, and communication networks. Demonstrated experience with system performance tuning and capacity planning. Proficiency in remote deployment, configuration, and support of operating systems across desktops, tablets, and mobile devices. Solid understanding of information security principles and best practices across systems and user devices. Familiarity with MDM (Mobile Device Management) solutions. Bachelor's degree in Information Systems or a related field, or equivalent practical experience/certifications. Technical proficiency with Windows 10 and 11 (hardware and OS), mac OS (hardware and OS), and iOS/tablet hardware. What We're Offering: 4% 401k match Significant equity grants in a rapidly growing organization Robust medical benefits Full remote work from any of our currently approved US states Generous internet & phone stipend Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Looking for an opportunity to tap into cross-functional teams and capabilities? As an IT Manager within our Global IT organization, you will be responsible for supporting the applications across our Finance and Operations portfolio, which provide critical business capabilities across the organization. You will lead our efforts in supporting these applications, delivering value through continuous improvement and mitigating risk by minimizing outages. You will also manage a team of IT analysts responsible for the maintenance and support of these applications and will work with our Managed Service Providers, 3rd party development teams, and other internal teams. This role supports Gilbarco Veeder Root's North American business operations. This is hybrid role, where coming onsite to our Greensboro, NC facility 1-2 days per week is preferred. Minimal/Intermittent Travel (1-2 times/Quarter) What you will do: * Oversee, lead, and develop the team of IT Analysts, ensuring high quality delivery of requirements, on time and within budget * Responsible for oversight of IT ticket management related to the applications within the Finance & Operations portfolio * Act as a subject matter expert for the applications, providing any necessary insights and tactical support to our managed service providers responsible for application support * Lead daily standups with the IT analyst team and the managed service provider to ensure SLA's are being met and open issues are being addressed * Responsible for any security compliance activity pertaining to in-scope applications * Responsible for user and system administration of the applications * Identifying opportunities to reduce customizations and cost, by leveraging out of box capabilities and aligning to standard processes * Support VBS (Vontier Business System) culture through consistent participation in daily management and use the VBS toolkit to solve business and process problems and enhance departmental efficiency. Who You Are: * Bachelors Degree Preferred and/or 8 - 10 years of previous work experience in related field or position as part of an ERP ecosystem. * Dynamics 365 + Dynamics AX application support experience, with a core focus on supply chain and manufacturing operations or Finance * Results-oriented with experience in application maintenance and support * Enjoy coaching and building up others to accelerate their career journey * Excited to learn and adopt new technologies that can deliver value * Comfortable working in a fast-paced culture with strong prioritization and communication skills * Focused on customer service and able to balance standardization with unique customer needs * An out of the box thinker who is courageous and not afraid to challenge status quo * A strong believer in the importance of continuous process improvement The base compensation range for this position is $135,000-$170,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity. This role is eligible for Bonus potential. Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.* Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law. WHO IS GILBARCO VEEDER-ROOT Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems. #LI-KS1 #LI-Hybrid WHO IS VONTIER Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at **************** At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let's enable the way the world moves! "Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."

Employee Type: Regular-Full time Union/Non: This role comprises three roles overseeing key technology areas such as Core Infrastructure Platforms (Data Centers, Storage, Cloud), Servers (Windows, Unix, Linux, Configuration/Satellite management), and Applications (Batch Processing, Citrix, PKI, Active Directory). The manager leads around fifty employees directly or indirectly, manages Enbridge's core computing operations, and is responsible for a $15M OpEx budget, $10M capital projects, and supporting a multimillion customer portfolio. Apply today, we'd love to hear from you! What You Will Do: Lead the enterprise-wide delivery of core computing capabilities, ensuring safe, secure, and reliable delivery that meets or exceeds service level expectations. Be accountable for reliability, security, and life-cycle management of: Multiple data centers, Windows Servers, Unix/ Linux Servers, virtual desktops, Terabytes of storage, 80+Active Directory domains, Citrix servers, Unique batch processing jobs, and cloud operations. Collaborate closely with TIS Enterprise Architecture on the execution of Enbridge Cloud Computing strategy program. Conduct financial management activities, ensuring that expenditures are tracked and aligns with business needs. Develop and maintain successful stakeholder relationships with other TIS and business leaders by acting as a trusted advisor and ensuring efficient delivery of IT service. Sets clear expectations, develops professional growth plans, provides ongoing performance feedback and mentor and coach direct reports to foster team excellence. Lead the Disaster Recovery strategy and procedures for the technical domain and other duties as assigned. Who You Are: You possess a university degree or equivalent experience, a diploma from a recognized institution, or applicable experience in Computer Science, Computer Engineering, Commerce, or Engineering, supplemented by management training. You have a minimum of 8 years of progressive management experience in an Information Technology environment, with a proven track record of managing both operational support teams and delivering technology projects and initiatives. You demonstrate the ability to develop, manage, and maintain large operating and capital budgets, and have previous experience managing contractual and vendor relationships. You possess superb communication, negotiation, and customer service skills, enabling successful collaboration with partners at different levels of the organization, including senior leadership. Solid experience facilitating team meetings, multi-functional communication and decision making, and ensuring alignment with internal and external stakeholders. Preference for a candidate with Professional designation in relevant technical domain. We are progressive, offer flexibility, opportunities for growth, work life balance, competitive benefits and pension plan, and generous time off. Flex Work: Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #joinourteam #LI-Hybrid Physical requirements: Include but are not limited to: Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement. Mental requirements: Include but are not limited to: Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, prioritize thoughts and ideas into understandable terminology, coordinate and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone. At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting ********************. Information For Applicants: Applications can be submitted via our online recruiting system only. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit ****************

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. *************************************************** Under general supervision of the IT Supervisor II, Security Operations Center Unit, the incumbent will be performing a wide variety of tasks requiring occasional innovative problem solving. The incumbent performs tasks related to cybersecurity monitoring within the Franchise Tax Board's Security Operations Center (SOC), which contributes to the protection of FTB's systems, data, and people. The regular work schedule will be after typical business hours and include weekends and holidays, in order to provide 24x7 coverage. This position performs functions that fall within the Information Technology domain of Information Security Engineering. Additional positions may become available (eRPA 2526-00630). Please complete this optional survey letting us know how you heard about this position by clicking here. You will find additional information about the job in the Duty Statement. Working Conditions * This position is eligible for remote-working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework. * This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship or a training plan, now or in the future. * The regular work schedule will be after typical business hours and include weekends and holidays, in order to provide 24x7 coverage. The work week will be determined upon hiring: Swing Shift: Tuesday-Saturday or Sunday-Thursday 3pm-11:30pm Grave Shift: Tuesday-Saturday or Sunday-Thursday 11pm-7:30am Minimum Requirements You will find the Minimum Requirements in the Class Specification. * INFORMATION TECHNOLOGY ASSOCIATE Additional Documents * Job Application Package Checklist * Duty Statement Position Details Job Code #: JC-501078 Position #(s): 564-184-1401-XXX Working Title: Security Operations Center (SOC) Analyst - Tier 1 Classification: INFORMATION TECHNOLOGY ASSOCIATE $4,935.00 - $6,614.00 A $5,424.00 - $7,270.00 B $5,930.00 - $7,947.00 C $6,521.00 - $8,740.00 D New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: Multiple Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians. FTB fosters an environment of equity and inclusion for all and we welcome everyone to be part of our diverse workforce. Department Website: ********************* Special Requirements * The position(s) require(s) a Background Investigation be cleared prior to being hired. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to ********************* CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein. IMPORTANT NOTICE As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling ************** to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD **************. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 12/19/2025 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Franchise Tax Board Classification and Hiring Unit Attn: David Gomez Jr. P.O. Box 550 Sacramento, CA 95812-0550 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Franchise Tax Board Classification and Hiring Unit Attn: David Gomez Jr. 9646 Butterfield Way Sacramento, CA 95827 Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays) 07:00 AM - 06:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is required and must be included. * Other - REQUIRED: If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under "Minimum Requirements" on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be official or unofficial; please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File). * Other - A cover letter is required and must be included. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate's ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements". * Experience in security hardening, defense and/or incident response of IT systems * Experience in a cybersecurity/Information security role * Experience writing procedures * Experience in computer programming * Strong analytical, problem-solving, and communication skills * Experience in network concepts, protocols, and security systems/software * Bachelor's degree in Cyber Security, Computer Science, or related major Benefits Benefit information can be found on the CalHR website and the CalPERS website. In addition, Franchise Tax Board offers the following: * Convenient transportation and commuting options include: Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: ********************* Human Resources Contact: Classification & Hiring Unit ************** Hiring Unit Contact: David Gomez Jr ************** ************************ Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Office ************** California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Application Instructions A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include: * Completed employment information on the STD. 678, including the "From" and "To" dates, "Hours Per Week," and "Duties Performed" fields for all jobs listed in the "Employment History" fields (resumes do not take the place of these fields on the STD. 678) * All of the required documents listed in the "Required Application Package Documents" section * The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account) * A signature, if submitting a paper application package Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the "Application Instructions" section. Do not include full Social Security Number, method of eligibility, and LEAP information in your application package. Examination Information To apply for the Information Technology Associate as a list candidate, you must first take the online Information Technology Associate exam. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We're seeking a flexible IT Support Admin to help support Affirm's technology infrastructure. Our ideal candidate tackles troubleshooting and problem-solving, demonstrating a strong commitment to both compliance and thorough documentation. As a Support Admin, you will be one of the main faces of San Francisco IT, with customer satisfaction being our primary goal. What You'll Do: Offer top-tier, in-office support for the San Francisco team by effectively prioritizing and resolving requests with a customer-first approach, while also delivering comprehensive end-user support and troubleshooting services both on-site and remotely. Develop, implement, and manage new systems to meet evolving requirements. Proactively identify and mitigate security threats and malware to safeguard users. Ensure adherence to IT compliance and policy mandates through education and enforcement. Maintain enterprise systems and manage company IT assets; including printers, desktops, and conference room hardware. What We Look For: Proficiency in mac OS administration and technical support. A strong understanding of audiovisual systems, including their operation, maintenance, and troubleshooting. Familiarity with various types of AV hardware such as displays, projectors, sound systems, microphones, video conferencing platforms, and control systems. The ability to diagnose and resolve technical issues independently is expected, as is the capacity to configure and operate AV equipment for meetings, presentations, and events. Demonstrates ability to devise and implement rapid solutions. Experience managing and prioritizing within formalized ticketing systems. Adaptability in working across diverse technological environments, including mac OS, Windows, office printers, and network devices. Proven experience in the provisioning and deprovisioning of machines and user accounts. Experience managing enterprise-level security protocols, specifically: Endpoint security measures, such as disk encryption, operating system firewalls, and laptop/mobile device lockdown procedures. Email security, encompassing tools for signed and encrypted electronic mail communication. Knowledge of, and experience with mobile device management technologies. Demonstrates self-motivation for continuous learning and career growth in IT. Pluses: Proficient in Google for Business administration. Possesses the ability to clearly explain complex technical topics in an accessible manner. Holds Apple Certified Associate or ACSP certification. Background in automation and scripting. Proactively contributes beyond standard IT responsibilities to optimize office and company efficiency. Confident in independently managing office IT infrastructure. Compensation & Benefits: Pay Grade - E Equity Grade - 3 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA) per year: $80000 - $100000 Please note that visa sponsorship is not available for this position. Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Department: 10706 Enterprise Corporate - Business Analytics Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday-Friday 8:00AM-4:30PM - Flexible Pay Range $32.45 - $48.70 Major Responsibilities: Analyze, develop, and improve BI solutions to meet business needs. Collaborate with operations teams to help design and document metrics that align with strategic objectives and ensure effective use of data. Support the translation of business requirements into well-designed BI solutions that meet organizational goals. Provide accurate and complete documentation for all tasks, following industry standards. Provide support for BI solutions, including problem analysis, design, implementation, and testing. Manage project work and requests using appropriate tools and methodologies. Support training and educating users on reporting tools and support upgrades/changes in all phases. Participate in reporting team on-call pool within the IT ticketing system and support go live/implementations. Seek ways to improve professional skills by maintaining awareness of healthcare environment, EHR technology, and informatics trends in addition to Cogito certification/recertification. Complete projects, requests and work that advance EHR and BI skills. Licensure, Registration, and/or Certification Required: Epic certification(s) in relevant Cogito/reporting application (status of Certified or Accredited). Needs to be obtained within 5 months of starting first Epic class Learning plan requirements to be provided with offer includes any missing Epic Cogito certifications needed to perform role. Additional/alternative certification as appropriate based on BI solution & EHR platform. Education Required: Bachelor's degree in Computer Science or a related field, or equivalent work experience Bachelor's degree in computer science or related field, OR equivalent experience in EHR applications and SQL report writing Experience Required: No experience required with Degree. Equivalent experience in Epic applications and SQL report writing required without a degree. SQL report writing experience preferred. Knowledge, Skills & Abilities Required: Demonstrate analytical and logical thinking, creativity, communication skills Team player with a positive attitude, strong commitment to customer service and a desire to learn healthcare related systems and business processes. Understanding or proficient with database querying and query design Knowledge of BI tools Broad based knowledge and understanding in both hardware and software Proficient with Microsoft products Understanding of EHR workflows and reporting Understanding or proficient with data visualization concepts Physical Requirements and Working Conditions: Travel outside of workplace is required and thus incumbent is exposed to weather and road conditions. Operates all equipment necessary to perform the job. Exposed to normal office environment. Remote work environment This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Do you love learning and managing technology? Do you enjoy working with a variety of people and technologies each day? Do you excel at providing technology and business solutions to smart, driven individuals? If you answered yes to these questions then we have an exciting opportunity that's right up your alley. We're eagerly seeking a Senior IT Consultant who has a solid background in cloud system management, cybersecurity, network infrastructure (firewalls, routers, switches), and system administration to join our growing team in an important client-facing support capacity. Job Description: This is for a full-time, permanent position at growing IT consulting company allowing you to work with many different technologies but within a regular, stable base of clients. As a Senior IT Consultant you will be working in a highly visible role at client locations between San Francisco and Palo Alto, working both independently and as part of a team to provide creative solutions and resolve a wide range of technical challenges. Your experience managing on-premise and cloud systems, driving adoption of new technologies, applying cybersecurity best practices, and providing top-notch service to members at all levels in an organization will allow you to hit the ground running and to contribute immediately. Our capital management clients have over $150B under management and we work with some of the Bay Area's most prestigious independent schools. Required Qualifications: Excellent communication skills (including demanding, high touch executive level clients) Strong experience with Office 365 and/or G Suite administration, Active Directory / Azure Directory, storage (OneDrive, Box, DropBox, Egnyte) and other cloud services Switches, router, firewall and other network devices experience Deep Windows (server and desktop) and MacOS support and management knowledge History of IT Support Experience Ability to work independently and proactively with little supervision, while managing multiple priorities Strong experience with LAN and WAN technologies. Excellent documentation skills. Willingness to work at client sites in San Francisco and along the Peninsula. This is hybrid role that involves some work in the office as well as work from home. Desirable Qualifications: Previous consulting experience Prior work with Venture Capital, Private Equity, Hedge Fund, Law Firm, or Independent Schools Palo Alto Networks and Panorama experience Virtualization experience (preferably VMware) Citrix experience Cybersecurity experience Certifications: Certified Ethical Hacker (CEH), GIAC Security Essentials Certification (GSEC), CompTIA Network+, CompTIA Security+ Bachelor's Degree in Computer Science or related field highly preferred Does this opportunity interest you? If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service! About us: Founded in 2007, and profitable since inception, our company is self-funded with no outside investors. Every member of the management team has over 20 years of experience in the industry. Our employees work hard, enjoy their work, and have a life outside of work too. We provide best of breed technology solutions to SMB clients that have Fortune 500 technology needs. Our customers include Venture Capital, Private Equity, Hedge Funds, independent schools, and technology startups (our investment firm customers have over $150 Billion, combined, under management). We create tailored IT solutions for companies that need well-managed, secure, highly available, disaster recovery protected systems. We augment IT departments by bringing special expertise and experience and are the IT department for clients without IT staff, who require high-touch support and superior systems management. We provide monitoring and remote management of systems, along with managed services. Powered by JazzHR jlc NvJc8mw

Description Auria is a leading global supplier of highly-engineered systems for automotive flooring, acoustical, thermal, aerodynamic and other fiber-based solutions for gas and electric vehicles. With U.S.-based operational headquarters in Southfield, Michigan, Auria operates 16 manufacturing, 9 technical and 5 JV locations across 10 countries and employs approximately 4,900 people worldwide. We are currently searching for Sr IT Analyst to join our team at our Corporate Business Systems Team. This position can be located at any one of our US locations and will be determined based on the successful candidate's location. What you will do: Design, test, debug, and implement new software application systems and enhancements to existing systems. Performs maintenance on existing software applications Solves basic to highly complex technical problems and is called on to lead projects Demonstrates in-depth knowledge and understanding of key functional areas Leads multiple functional areas and responsible for delivery within the timing, budget, and scope of larger department initiatives Responsible for answering and resolving support activities to department metrics and KPI's, providing corrective action recommendation when KPI's are not met. Responsible for meeting individual yearly objectives for the IT department. Ensures users of IT systems and technology receive timely and effective support. Works within own department and across other departments to resolve support issues. Delivers to plant / program launch activities in accordance with IT Risk and System policies. Responsible for meeting deadlines in projects which align to the department strategy. Responsible for system documentation in accordance with company systems implementation policies. Leads risk management for the IT organization, elevating concerns when identified. Adopts new and emerging technologies in their respective field of expertise, leads changes and upgrades to provide better service to their customers. Demonstrates the ability to understand problems or business opportunities in their area of responsibility and can gather, document, and analyze relevant requirements. Ensure documentation is produced in accordance with company standards and policies. Follows documented audit controls and security procedures. Makes recommendations for continuous improvement and risk mitigation. Leads the identification, development, analysis, documentation, and implementation of business use cases. Prepares for, presents to, and leads business process or system walk-throughs. Ensure users of their team's systems / technology are supported effectively and timely. Drive customer satisfaction and engagement for all systems and support services. Leads the development of specifications and proposals. Liaise with business/process owners and IT management on changes to the IT environments related to their team. Interface with peers and other IT teams on multi-discipline projects ensuring any technical or operation challenges are not introduced during newer implementations or changes. Understands systems methodology and can adapt to the methodology used by the group or groups to which support is provided. Highlights required maintenance and upgrades as they arise to ensure any costs can properly be tracked and budgeted. Performs analysis and support for assigned applications, sub-systems, or specific system modules. Identifies areas where cost or resource waste could be eliminated and elevated to their direct management. Responsible for building project plans and driving deadlines for projects in their own functional area. Evaluates alternative solutions to meet business requirements, assist in development of cost - benefit analysis and making recommendations to team leaders or IT management. Proactively plan for required maintenance and upgrades to ensure any costs can be identified, budgeted, and tracked. Determines and documents the impact of a proposed change on business processes and systems in their area of responsibility and makes appropriate plans and or recommendations Responsible for understanding and following development and implementation policies and procedures Responsible for system documentation in accordance with company systems implementation policies. Responsible for governing ERP support tickets related to responsible area. Other duties as assigned What you will gain as a part of the Auria Team: An opportunity to enroll in full medical, dental and vision plan. As well as voluntary benefits. Fertility Benefits available for those enrolled in our medical plan for financial support of treatment options Parental Leave and Adoption and Surrogacy Benefits for salaried employees Tuition Reimbursement available for eligible employees to continue education Auria matches 50% of your contributions up to 8%, for a maximum Auria match of 4% Salary Continuation & Long-Term Disability (LTD) What you will bring: BS degree with focus in IT or technical subject, preferred, or on the job experience Minimum 5 years of manufacturing IT experience within the ERP environment. Plex, QAD, One Stream, Power BI, SQL preferred Travel Requirements: Ability to travel up to 50% of the time to Auria manufacturing facilities. Knowledge, Skills, and Ability: Enterprise solution delivery, team and technical agility, continuous learning culture, communication, adaptability and creative thinking problem solving. Ability to work from the shop floor to the front office with ease Advanced knowledge and experience of the system life cycle methodology, quality assurance, project management, and relevant disciplines Possesses advanced analytical, technical, and problem-solving skills and abilities When applying to Auria positions, you will be taken to our career site (careers.auriasolutions.com) to apply directly with us even through external job boards. Auria utilizes an in depth interview process and will extend offers to successful candidates only at the completion of our process. Auria reminds all candidates that we will never ask for sensitive financial information throughout our process. We remind all candidates to take caution with any position that they are applying or when engaging with recruiters.

THE WORK: Are you passionate about improving collaboration and driving efficiency through groundbreaking audiovisual technology? Ripple has an opening for you as an A/V Collaboration Engineer! As an A/V Collaboration Engineer at Ripple, you will play a vital role in crafting the way our employees collaborate and communicate across different locations. From crafting and implementing innovative audiovisual solutions to solving and maintaining existing systems, you'll be the driving force behind crafting immersive and flawless meeting experiences. With your passion for groundbreaking technology, you'll work alongside dedicated professionals, using your technical expertise to optimize collaboration tools and systems. Join us in our San Francisco office, working with the Manager, A/V, and be part of a team that enables efficiency and empowers employees to reach new heights of success! WHAT YOU'LL DO: * Be a service owner and system administrator for A/V systems, including cloud-based videoconferencing, physical A/V equipment, and VoIP * Act as a domain expert (SME) in all things A/V Event Support * Provide front-line A/V and videoconferencing support to employees, both in person at our London office and remotely to employees worldwide * Run and support live internal company events, including on-site events in the London office as well as fully virtual events * Participate with Workplace and Communications team on planning for upcoming events * Develop the next-generation video conference solutions sought at improving the quality of our service offerings, especially in a hybrid work environment * Diligently supervise and manage A/V requests and projects in an online system * Develop documentation, training, and other informative materials * Participate in a 24/7 on-call rotation WHAT YOU'LL BRING: * 3+ years relevant A/V systems experience * Outstanding interpersonal skills to ensure deadlines are never missed and tasks are never forgotten * Strong experience with the use, support, and administration of Zoom (including Zoom Rooms, Zoom Webinar, and Zoom Phone) and RingCentral * Strong experience with conference room A/V hardware, including Zoom Room appliances, Crestron, and scheduler iPads * Experience with using a project management tool and ticketing system such as Jira, Confluence, Freshservice, to keep track of projects and tasks * Experience conducting site surveys, crafting and installing A/V solutions. Sophisticated AV design experience is desired * Proficiency using Macs, Windows, and common SaaS systems such as Google Workspace, Slack, and Okta. * Can solve any A/V issue without assistance by applying troubleshooting methodology on unfamiliar systems * On-site work 5 days a week in our San Francisco office will be vital * On-call rotation will be vital

Job Description for QlikView Developer: Proficiency in QlikView scripting and development Strong understanding of data modeling and ETL processes. Experience with SQL and database architectures. Familiarity with various data sources, including relational databases and flat files. Excellent communication, analytical, and problem-solving skills. Experience in agile development methodologies. Experience with Qlik Management Console (QMC) and Qlik Sense administration is a plus Ability to work with cross-functional teams and understand business requirements