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Information technology support manager vs information technology supervisor, information technology

The differences between information technology support managers and information technology supervisors, information technology can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both an information technology support manager and an information technology supervisor, information technology. Additionally, an information technology supervisor, information technology has an average salary of $111,282, which is higher than the $104,424 average annual salary of an information technology support manager.

The top three skills for an information technology support manager include customer service, ITIL and project management. The most important skills for an information technology supervisor, information technology are project management, customer service, and database.

Information technology support manager vs information technology supervisor, information technology overview

Information Technology Support ManagerInformation Technology Supervisor, Information Technology
Yearly salary$104,424$111,282
Hourly rate$50.20$53.50
Growth rate16%16%
Number of jobs162,13175,914
Job satisfaction--
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 58%
Average age4747
Years of experience88

What does an information technology support manager do?

Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.

What does an information technology supervisor, information technology do?

An information technology supervisor of information technology is primarily in charge of overseeing a company's IT operations, ensuring efficiency and smooth workflow. It is their duty to spearhead projects, set goals and objectives, coordinate staff, manage budgets and timelines, perform installations and upgrades, and develop strategies to optimize operations. They must remain knowledgeable of the latest technologies, liaise with external parties, and produce progress reports. Furthermore, as a supervisor, it is essential to monitor the performance of the IT teams, all while enforcing the company's policies and regulations.

Information technology support manager vs information technology supervisor, information technology salary

Information technology support managers and information technology supervisors, information technology have different pay scales, as shown below.

Information Technology Support ManagerInformation Technology Supervisor, Information Technology
Average salary$104,424$111,282
Salary rangeBetween $76,000 And $142,000Between $83,000 And $147,000
Highest paying CitySeattle, WAReno, NV
Highest paying stateWashingtonNevada
Best paying companyClinica Sierra VistaMayo Clinic
Best paying industryFinanceEnergy

Differences between information technology support manager and information technology supervisor, information technology education

There are a few differences between an information technology support manager and an information technology supervisor, information technology in terms of educational background:

Information Technology Support ManagerInformation Technology Supervisor, Information Technology
Most common degreeBachelor's Degree, 61%Bachelor's Degree, 58%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityCarnegie Mellon University

Information technology support manager vs information technology supervisor, information technology demographics

Here are the differences between information technology support managers' and information technology supervisors, information technology' demographics:

Information Technology Support ManagerInformation Technology Supervisor, Information Technology
Average age4747
Gender ratioMale, 82.2% Female, 17.8%Male, 81.7% Female, 18.3%
Race ratioBlack or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2%Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 12.7% White, 65.5% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between information technology support manager and information technology supervisor, information technology duties and responsibilities

Information technology support manager example responsibilities.

  • Manage and maintain backup of physical and VMware virtual servers.
  • Manage the acquisition, installation and maintenance of the organization's LAN hardware/software.
  • Manage a staff team for administration on a LAN supporting approximately 50 subscribers.
  • Design and implement a video conferencing system and ensure network stability and QOS and manage the current VoIP network.
  • Lead group of external contractors in the onsite support Helpdesk, setting objectives, assigning tasks and monitoring their assignments.
  • Manage the deployment, maintenance, support and upgrade of servers, PC's, software, operating systems and printers.
  • Show more

Information technology supervisor, information technology example responsibilities.

  • Manage and update DNS settings.
  • Develop, manage, and maintain remote applications and desktops using both Microsoft's RDS and Citrix.
  • Identify a Sarbanes-Oxley compliance issue and lead team members to re-engineer the vendor migration process from legacy to new ERP system.
  • Experience managing testing projects utilizing waterfall, iterative and agile SDLC methodologies.
  • Manage installation and support of company telephony system, incorporating unify messaging and upgrade to TCP/IP switch.
  • Manage networking and telecommunication for this manufacturer of custom flat panel flexible displays and control panels with integrate membrane switches.
  • Show more

Information technology support manager vs information technology supervisor, information technology skills

Common information technology support manager skills
  • Customer Service, 14%
  • ITIL, 4%
  • Project Management, 4%
  • Desk Support, 4%
  • Customer Satisfaction, 4%
  • Database, 3%
Common information technology supervisor, information technology skills
  • Project Management, 7%
  • Customer Service, 6%
  • Database, 5%
  • Technical Support, 5%
  • PC, 4%
  • Troubleshoot, 4%

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