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The differences between information technology support managers and information technology technical services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both an information technology support manager and an information technology technical services manager. Additionally, an information technology technical services manager has an average salary of $114,021, which is higher than the $104,424 average annual salary of an information technology support manager.
The top three skills for an information technology support manager include customer service, ITIL and project management. The most important skills for an information technology technical services manager are project management, ITIL, and service management.
| Information Technology Support Manager | Information Technology Technical Services Manager | |
| Yearly salary | $104,424 | $114,021 |
| Hourly rate | $50.20 | $54.82 |
| Growth rate | 16% | 16% |
| Number of jobs | 162,131 | 209,334 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 64% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.
An information technology/technical services manager is responsible for supervising the operations of the information technology team, assisting the technical staff in providing efficient performance by improving technology systems and network infrastructure to support business functions. This job requires extensive knowledge of the technology industry, as well as an excellent command of programming and system processes to ensure smooth navigation and consistent transitions. An information technology/technical services manager also handles the development of new network systems according to business requirements and client specifications.
Information technology support managers and information technology technical services managers have different pay scales, as shown below.
| Information Technology Support Manager | Information Technology Technical Services Manager | |
| Average salary | $104,424 | $114,021 |
| Salary range | Between $76,000 And $142,000 | Between $86,000 And $150,000 |
| Highest paying City | Seattle, WA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | Clinica Sierra Vista | Mayo Clinic |
| Best paying industry | Finance | Finance |
There are a few differences between an information technology support manager and an information technology technical services manager in terms of educational background:
| Information Technology Support Manager | Information Technology Technical Services Manager | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | Stanford University | Carnegie Mellon University |
Here are the differences between information technology support managers' and information technology technical services managers' demographics:
| Information Technology Support Manager | Information Technology Technical Services Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 82.2% Female, 17.8% | Male, 81.6% Female, 18.4% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2% | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.6% White, 65.1% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |