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The differences between infrastructure managers and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both an infrastructure manager and a service delivery manager. Additionally, an infrastructure manager has an average salary of $119,630, which is higher than the $102,213 average annual salary of a service delivery manager.
The top three skills for an infrastructure manager include cloud, project management and incident management. The most important skills for a service delivery manager are service delivery, project management, and cloud.
| Infrastructure Manager | Service Delivery Manager | |
| Yearly salary | $119,630 | $102,213 |
| Hourly rate | $57.51 | $49.14 |
| Growth rate | 16% | 16% |
| Number of jobs | 57,583 | 71,475 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 67% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
An Infrastructure Manager is responsible for maintaining and overseeing an organization's network systems' performance and stability and ensuring efficiency to support business functions and operations. Infrastructure Managers work closely with the system engineers to design operating systems, enhance network infrastructure, and conduct regular configuration to prevent downtimes and system failures. They also develop techniques to keep information security for the databases to avoid unauthorized access and data leaks. An infrastructure manager must have excellent communication and technical skills to set technical solutions to maximize the staff's productivity and operational accuracy.
A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.
Infrastructure managers and service delivery managers have different pay scales, as shown below.
| Infrastructure Manager | Service Delivery Manager | |
| Average salary | $119,630 | $102,213 |
| Salary range | Between $88,000 And $161,000 | Between $74,000 And $140,000 |
| Highest paying City | San Francisco, CA | Stamford, CT |
| Highest paying state | California | Connecticut |
| Best paying company | Meta | McKinsey & Company Inc |
| Best paying industry | Technology | Finance |
There are a few differences between an infrastructure manager and a service delivery manager in terms of educational background:
| Infrastructure Manager | Service Delivery Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 67% |
| Most common major | Computer Science | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between infrastructure managers' and service delivery managers' demographics:
| Infrastructure Manager | Service Delivery Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 91.0% Female, 9.0% | Male, 72.3% Female, 27.7% |
| Race ratio | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2% | Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |