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Installation specialist vs desktop support specialist

The differences between installation specialists and desktop support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an installation specialist and a desktop support specialist. Additionally, an installation specialist has an average salary of $49,602, which is higher than the $44,962 average annual salary of a desktop support specialist.

The top three skills for an installation specialist include customer service, ladders and scaffolding. The most important skills for a desktop support specialist are customer service, desktop support, and troubleshoot.

Installation specialist vs desktop support specialist overview

Installation SpecialistDesktop Support Specialist
Yearly salary$49,602$44,962
Hourly rate$23.85$21.62
Growth rate10%10%
Number of jobs103,003102,191
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 52%
Average age4242
Years of experience22

What does an installation specialist do?

Installation specialists are skilled employees who are responsible for installing various equipment, machinery, and computer systems for a company or clients. These specialists must work with HVAC contractors to install air-conditioning ductwork and materials in business establishments and homes. They should recommend corrective action when identifying electrical and environmental deficiencies to ensure optimized performance and reliability of equipment. Installation specialists must also test hardware and software to determine its efficiency and reliability as well as its compatibility with the existing system.

What does a desktop support specialist do?

A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. They monitor the performance of the company's desktop infrastructure.

Installation specialist vs desktop support specialist salary

Installation specialists and desktop support specialists have different pay scales, as shown below.

Installation SpecialistDesktop Support Specialist
Average salary$49,602$44,962
Salary rangeBetween $33,000 And $73,000Between $33,000 And $59,000
Highest paying CityNew York, NYBoston, MA
Highest paying stateNew JerseyMassachusetts
Best paying companyTechnip USA CorporationCornerstone Research
Best paying industry-Finance

Differences between installation specialist and desktop support specialist education

There are a few differences between an installation specialist and a desktop support specialist in terms of educational background:

Installation SpecialistDesktop Support Specialist
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 52%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Installation specialist vs desktop support specialist demographics

Here are the differences between installation specialists' and desktop support specialists' demographics:

Installation SpecialistDesktop Support Specialist
Average age4242
Gender ratioMale, 83.8% Female, 16.2%Male, 87.6% Female, 12.4%
Race ratioBlack or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.1% White, 56.9% American Indian and Alaska Native, 0.4%Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.3% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between installation specialist and desktop support specialist duties and responsibilities

Installation specialist example responsibilities.

  • Implement and manage a Sonicwall TZ170 VPN appliance solution
  • Recruit, manage, train for sales & installation of Comcast services.
  • Manage the physical assembly, configuration, and installation of PCs, printers, software and other hardware.
  • Manage and execute POS installation schedule for new merchants, including providing POS training to new clients and sales partners.
  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Assist in change-outs and new installs of ac units and condensers.
  • Show more

Desktop support specialist example responsibilities.

  • Manage computer assets utilizing Symantec Altiris.
  • Manage schedule software/Security patch upgrades via SCCM.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Deploy McAfee anti-virus tools across enterprise.
  • Automate fixes for common errors using Powershell and batch scripting.
  • Document software processes and core conversion software installations for VDI.
  • Show more

Installation specialist vs desktop support specialist skills

Common installation specialist skills
  • Customer Service, 30%
  • Ladders, 9%
  • Scaffolding, 6%
  • Quality Measures, 6%
  • HVAC, 5%
  • Plumbing, 4%
Common desktop support specialist skills
  • Customer Service, 10%
  • Desktop Support, 8%
  • Troubleshoot, 7%
  • PC, 6%
  • Technical Support, 5%
  • SCCM, 3%

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