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The differences between lead agents and leaders can be seen in a few details. Each job has different responsibilities and duties. Additionally, a leader has an average salary of $86,964, which is higher than the $47,344 average annual salary of a lead agent.
The top three skills for a lead agent include inbound calls, customer care and customer service. The most important skills for a leader are customer service, strong time management, and excellent interpersonal.
| Lead Agent | Leader | |
| Yearly salary | $47,344 | $86,964 |
| Hourly rate | $22.76 | $41.81 |
| Growth rate | 6% | 10% |
| Number of jobs | 56,112 | 172,293 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 64% |
| Average age | 46 | 46 |
| Years of experience | - | 2 |
Lead agents assist with passenger-cargo acceptance and check-in and promote and sell air travel tickets to freight forwarders or the traveling public. Besides promoting safe travel and protecting the firm revenue and property, lead agents also assist distressed traveling customers. Also, lead agents interpret government rules to be observed for travel and cargo shipments. These professionals meet and dispatch aircraft within the required times and use their motor skills to complete related tasks.
Leaders pave the way for a company to achieve certain goals. They are in charge of bringing the organization to greater heights. They set the direction of the organization, much like how a captain sets the sails of the ship. They are responsible for coming up with main strategies and alternatives should there be challenges along the way. Leaders ensure that the company is guided by its vision and mission and that the employees emulate company values. They do so through leading by example. Leaders should have strategic skills, decision-making skills, and interpersonal skills.
Lead agents and leaders have different pay scales, as shown below.
| Lead Agent | Leader | |
| Average salary | $47,344 | $86,964 |
| Salary range | Between $26,000 And $85,000 | Between $49,000 And $153,000 |
| Highest paying City | - | Portland, ME |
| Highest paying state | - | Maine |
| Best paying company | - | Eli Lilly and Company |
| Best paying industry | - | - |
There are a few differences between a lead agent and a leader in terms of educational background:
| Lead Agent | Leader | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between lead agents' and leaders' demographics:
| Lead Agent | Leader | |
| Average age | 46 | 46 |
| Gender ratio | Male, 54.8% Female, 45.2% | Male, 49.8% Female, 50.2% |
| Race ratio | Black or African American, 9.4% Unknown, 3.6% Hispanic or Latino, 16.0% Asian, 4.9% White, 66.0% American Indian and Alaska Native, 0.1% | Black or African American, 11.9% Unknown, 4.2% Hispanic or Latino, 17.0% Asian, 5.0% White, 61.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 6% |