Leader jobs in Watauga, TX - 2,849 jobs

We are seeking a Lead Dynamics 365 Finance & Operations (D365 F&O) Functional Consultant to serve as the primary functional leader supporting our Finance and Operations organizations. This role owns the functional design, configuration strategy, and ongoing optimization of D365 F&O, ensuring the platform effectively supports core financial, supply chain, and operational processes. You will act as the bridge between business stakeholders and technical teams, translating complex business requirements into scalable D365 F&O solutions while driving best practices, governance, and continuous improvement. Key Responsibilities Functional Leadership & Strategy Serve as the functional owner for D365 Finance & Operations across Finance and Operations domains Define and maintain the functional roadmap aligned to business strategy and growth Establish best practices for process design, configuration, documentation, and change management Provide functional leadership for enhancements, upgrades, and new module implementations Finance & Operations Partnership Partner closely with Finance leaders (Accounting, FP&A, Tax, AP/AR, Fixed Assets) and Operations teams (Supply Chain, Procurement, Inventory, Manufacturing/Logistics) Lead discovery sessions to understand business processes, pain points, and future-state needs Translate business requirements into functional designs, user stories, and acceptance criteria Advise stakeholders on standard D365 capabilities vs. customization tradeoffs D365 F&O Configuration & Delivery Own functional configuration for key modules, including but not limited to: General Ledger, Accounts Payable/Receivable Budgeting, Fixed Assets, Cash & Bank Management Procurement & Sourcing Inventory Management & Costing Supply Chain & Operations workflows Review and validate solution designs with technical teams to ensure functional integrity Support testing efforts (UAT, regression testing) and ensure solutions meet business needs Governance, Support & Optimization Act as escalation point for complex functional issues and cross-module impacts Support month-end, quarter-end, and year-end financial close processes Ensure controls, compliance, and audit requirements are met within D365 Drive continuous improvement by identifying opportunities to streamline processes and improve system adoption Leadership & Collaboration Mentor junior functional consultants and business analysts Collaborate with developers, architects, data, and integration teams Partner with PMO and change management teams to ensure successful delivery and adoption Required Qualifications 4+ years of experience working with Dynamics 365 Finance & Operations in a functional role Deep expertise in Finance modules with strong exposure to Operations/Supply Chain Proven experience leading functional design for complex ERP implementations or rollouts Strong understanding of accounting principles, financial controls, and operational processes Experience working directly with senior Finance and Operations stakeholders Excellent communication skills with the ability to translate between business and technical teams Preferred Qualifications Experience in multi-entity, multi-currency, or global ERP environments Prior experience as a functional lead or solution lead on D365 F&O implementations Familiarity with integrations, reporting (Power BI), and data governance concepts D365 Finance and/or Supply Chain Management certifications

A leading automotive performance company in Dallas is seeking a General Manager to oversee daily operations, drive revenue growth, and lead a dedicated team. The ideal candidate will have a Bachelor's degree, 5+ years of experience in the automotive aftermarket, and a customer-centric mindset. Responsibilities include managing operational efficiency, fostering customer relationships, and ensuring compliance with industry standards. The role offers a full-time position with a salary to be determined based on experience. #J-18808-Ljbffr

Title: Associate Director, Thought Leader Liaison (Hematology) A small biotech company is seeking an experienced and strategic professional to join their hematology marketing team. The TLL will serve as a key field-based marketing leader, responsible for engaging Key Opinion Leaders and advocacy groups to support the growth of their innovative product portfolio. This role will also collaborate closely with field sales and internal stakeholders to gather market insights, build advocacy, and ensure alignment of marketing strategies with regional needs. Key Responsibilities: Identify, profile, and maintain long-term relationships with KOLs in assigned region Build advocacy for brands through on-label discussions and disease state education Identify and develop potential speakers for educational programs Drive pull-through of marketing strategy within field sales teams Coordinate activities with Sales, Marketing, and Market Access teams Support training initiatives during POAs and field rides Qualifications: 7+ years of pharmaceutical/biotech experience + minimum 3 years in oncology or hematology Prior experience in a TLL role or extensive KOL relationships with academic oncologists Strong leadership and cross-functional collaboration skills Ability to travel extensively (70%) Bachelor's degree in science or business-related discipline EPM Scientific is the only search firm dedicated to offering bench to bedside recruitment services with niche experts across every vertical of the development, approval, and launch cycle. Please note: Applicants who do not meet the above requirements will not be considered for this role.

Central Transport LLC is one of North America's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for almost 90 years now. With over 200 locations across our network, we pride ourselves on the continuous expansions that we have made and are still making strides to improve our operation systems to better service our wide network of clientele. For example, we have recently implemented 25 next-day hubs in our network to provide immediate, essential services for our customers overnight. We also hold the industry's most modern fleet with our tractors & trailers having an average age of 2.5 years old. Earlier this year, our business levels have reached the highest they've ever been; breaking our personal record that had been set the previous year. We like to credit our growing success with our ability to develop and provide opportunity for our team of employees so they can make advancements within our company. Our employees enjoy a competitive salary and benefits package, including: Paid Time Off (PTO), Medical/Dental Insurance, Flexible Spending Account, and Life Insurance. Shift: 2:00pm - 12:00am, Monday-Friday Salary: $65,000-$80,000 Ideal Candidate Requirements: Experience in a transportation, cross docking, or shipping and receiving environment (preferably within the LTL industry) Familiar with customs and cross-border transportation Strong leadership qualities Desire to surround customer with excellence in service High aptitude for technology The ability to multi-task while being detail oriented Excellent written and verbal communication skills An Associates or Bachelor's Degree, preferred but not required Duties include, but are not limited to: Relaying critical information between drivers and our vendors/Terminal Managers Review and revise driver routes to increase efficiencies while monitoring a changing workload Being aware of freight that is in transit Assist and report issues that drivers face when they're on the road (i.e. flat tire) Ensure facility Key Performance Indicator (KPI) goals are met and/or exceeded Maintain a safe work environment compliant with state and federal DOT/OSHA standards Provide / support a culture of excellence in quality of product to internal and external customers

Product Management Transformation Hybrid | Onsite flexibility required Contract Role About the Role We are seeking an experienced Contract Product Management Practice Lead to help design, scale, and operationalize how product management is practiced across the organization. This role focuses on defining the “how” of product management, including operating models, processes, playbooks, and tooling, rather than owning a specific product. You will work closely with product, design, and engineering leaders to enable consistent delivery of customer value and business outcomes. This role is ideal for someone who has helped build and mature product management practices at scale, not someone who has only served in individual product manager roles. What You'll Do Design and scale the product operating model, including team structures, roles, and decision rights Define and standardize product processes across intake, strategy, roadmapping, backlog management, QBRs, and investment cycles Establish core product ceremonies such as release readiness reviews, post release analyses, and postmortems Build and maintain playbooks, templates, and lifecycle guidance through a centralized practice portal Standardize metrics and shared language for product success, including OKRs, North Star metrics, product health, and ROI Govern and evolve the product tool stack including Jira, Confluence, analytics, and documentation tools Lead a Product Guild or Community of Practice and provide coaching and office hours to elevate product capability Embed governance for privacy, security, and accessibility standards Define and track operating metrics tied to customer success, business ROI, and product outcomes What We're Looking For 12 to 15 years of overall experience, with deep background in product management, product operations, or portfolio governance Proven experience building and scaling product management practices across multiple teams Direct experience designing product operating models, portfolio governance, and OKRs History of creating high adoption templates, playbooks, and standards Experience leading product organizations Strong process design and agile practice orientation Hands on experience with Jira, Confluence, Excel, and related tooling Agile coaches and candidates with only product manager experience will not be considered. Work Model & Interview Process Hybrid role with flexibility to work onsite First and second round interviews will be 60 minutes each and conducted onsite Keywords: Product Management Practice, Product Operations, Product Operating Model, Portfolio Governance, OKRs, Product Transformation, Jira, Confluence

About the Company Provide a brief introduction to the company, its mission, and culture. About the Role A short paragraph summarizing the key role responsibilities. Responsibilities Product Manager-Junior Location: Irving, TX Full time job Onsite all 5 days. Qualifications Bachelor's Degree Required Skills Knowledge of digital/agile product management. Willingness to learn how to translate customer needs into product features and user interface design. Tools such as JIRA, Confluence, wireframing and analytics software. Preferred Skills Bachelors Degree in Product Management, Computer Science or Engineering Pay range and compensation package Pay range or salary or compensation. Equal Opportunity Statement Include a statement on commitment to diversity and inclusivity.

A leading home services company in Dallas is seeking a Market President to provide strategic and operational leadership across multiple service lines. The ideal candidate will have extensive experience in operations and management, with a strong background in financial outcomes and team performance. Responsibilities include driving growth, overseeing market operations, and ensuring compliance with safety and quality standards. This role emphasizes a people-first leadership culture and requires a commitment to operational excellence and community engagement. #J-18808-Ljbffr

The Order Operations Supervisor leads a small team (2-3) responsible for end-to-end order processing in CRM/SAP from PO receipt through invoicing. The role drives accuracy, timeliness, and a customer-centric experience; owns EDI execution; resolves escalations; and partners closely with Sales, Supply Planning, IT, and After-sales. This leader coaches and develops the team, standardizes best practices, and champions continuous improvement to optimize on-time, in-full delivery and operational efficiency. General Job Duties and Responsibilities: Lead day-to-day operations for order entry, processing, and management within CRM/SAP; own the workflow from PO receipt to customer invoicing and resolve AR issues. Coach and mentor a 2-3 person team to improve accuracy, speed, and service quality; manage workload coverage and backups. Serve as escalation point for complex customer/order issues; ensure professional, timely resolution. Oversee EDI transactions; troubleshoot and resolve document errors for assigned accounts. Partner with Sales, Supply Planning, and Logistics to clear order blocks, align ship plans, and ensure OTIF delivery. Maintain data integrity across ERP/portals; ensure all transactions are timely and compliant Leverage dashboards/reports to track orders and proactively address exceptions. Support new product launches or seasonal peaks with scalable vendor plans Track and maintain accurate inventory levels, monitor weeks-on-hand, and minimize stockouts and aged products. Foster a customer-first culture; ensure prompt, professional responses to inquiries and strong relationship management. Identify and lead process improvement initiatives to eliminate non-value-added work; support best-practice adoption across the function. Participate in continuous improvement projects and cross-functional initiatives that enhance order-to-cash performance. Other duties as assigned. Supervisory Responsibilities: This job has supervisory responsibilities. Supervise and manage 2-3 employees of the operations team Supervise the performance of each service business lines/teams based on goals and the effectiveness of service improvement projects. Responsibilities include setting service goals, outputting service reports, interviewing, recruiting, and training employees, handling complaints, and resolving issues. Qualifications: Bachelor's degree in Business, Supply Chain, or related field preferred, or equivalent work experience in Supply Chain/Order Management with consumer goods . Minimum 7 years of relevant Supply Chain/Order Management (consumer goods preferred), with 1-2 years leading or supervising a team experience, preferably in a eMobility, consumer electronics, or power sports . Strong hands-on experience with SAP (or equivalent ERP), EDI, and vendor/customer portals. Proficient in navigating complex systems for tracking, reporting, and troubleshooting. Experience in contributing to cross-functional team meetings with internal and external stakeholders. Excellent organization, prioritization, attention to detail, and follow-through. Strong communication, problem-solving, and interpersonal skills. Proficiency in Microsoft Office (Excel, Word, PowerPoint). Bilingual in English and Mandarin is highly preferred. Physical Demands: This role is performed in a professional office or hybrid environment and requires prolonged periods of computer work, frequent participation in virtual meetings, and regular interaction across teams and partners. Occasional moving of files, product samples, or shipping materials up to 50 pounds may be required. Limited travel to warehouses, 3PLs, or customer sites may occur based on business needs and project work. Specific vision abilities required for this job include close vision, color vision, and the ability to adjust focus. EEO Statement: Segway Inc. is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

A leading technology firm is seeking a ServiceNow GTM Sales Associate Partner in Dallas, Texas. The role involves driving transformational growth with ServiceNow across the Americas by leading strategic opportunities and executing sales initiatives. Candidates must have over 15 years of experience in technical sales and proven success in managing substantial ServiceNow signings. The ideal professional will excel in building client relationships and presenting tailored solutions to executives, with travel up to 70% required. #J-18808-Ljbffr

Infosys is seeking for a SailPoint Developer. This candidate is responsible for playing the technical role in the successful installation, integration and deployment of SailPoint Identity/IQ in client environments and assisting our implementation partners in that process. The SailPoint Implementation Engineer will require a strong understanding of Identity Access Management (IAM), and Access Governance/SailPoint suites of products. Security Consultants are skilled technical and consultative resources expected to be strong in both technical and soft skills. Required Qualifications: Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education At least 4 years of Information Technology experience The candidate must be located within commuting distance of Phoenix, AZ or Richardson, TX or willing to relocate to the area. This position may require travel to project locations. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time IAM & SailPoint Experience: Hands‑on SailPoint IIQ (8.x) and/or ISC implementation, including identity lifecycle (Joiner/Mover/Leaver), access certifications, and provisioning. Technical & Integration Skills: Strong experience integrating IAM with Active Directory, Azure Entra ID, LDAP, and applications using Java, BeanShell/JavaScript, SQL, and standards such as SCIM, SAML, OAuth, REST/SOAP. Preferred Qualifications: SailPoint connectors and deployment experience AWS exposure and basic Terraform/IaC knowledge DevOps tools: Git/GitHub, Jenkins RBAC / ABAC concepts SSO troubleshooting experience Should have had customer facing experience Must be experienced on the SailPoint/IAM implementation and support activities. Should have handled SLA based support teams with 24X5 or 24X7 coverage. Must have owned the Infrastructure and SailPoint/IAM application support activities completely. Experience of working with Customer on site/ on location will be a great advantage. Should be hands on the SailPoint/IAM both on the configurations / administration and code analysis. Could be either a SailPoint development or Support engineer in the past Should be good on communication front Should have experience in handling email / chat/ phone / ticketing-based support Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits: Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

A leading barbecue chain seeks a multi-unit franchise manager to optimize profitability across assigned locations in the Dallas metro area. You will focus on coaching franchise owners, ensuring compliance with brand standards, and driving sales growth. The ideal candidate will have significant experience in franchise leadership and multi-unit restaurant management. Ability to travel is required, as this role entails working directly with franchisees to build strong relationships and enhance operational success. #J-18808-Ljbffr

A leading real estate development firm is seeking a VP/SVP of Construction Management to oversee a large-scale data center development in Dallas, Texas. The ideal candidate will have over 10 years of experience and a proven track record in managing data center construction projects. Responsibilities include managing project risks, ensuring project milestones are met, and collaborating with various stakeholders. A Bachelor's degree is required. #J-18808-Ljbffr

Parsec, LLC. is a leading provider of contract intermodal management services throughout North America. Since our beginning in 1949, we have built an integrated network consisting of the industry's most qualified people, state-of-the art equipment, and comprehensive resources. We focus every day to be the most efficient leader in the transportation industry, while serving our customers and people with utmost respect and integrity. Parsec, LLC. is currently seeking an Operations Supervisor for our operation based in Wylie, TX This position includes controlling all ramp operations within the intermodal terminal ensuring trains are received. We are seeking an aggressive, forward-thinking and highly motivated candidate to work in a fast paced environment. Schedule: 6:00pm to 6:00am - 3 days on 3 days off (Including weekends and holidays) Responsibilities will include but not be limited to: Supervise the day-to-day operations of the intermodal ramp, ensuring efficient and safe handling of containers, equipment, and vehicles while focusing on safety, performance & productivity. Lead and mentor a team of ramp personnel. Provide guidance, support, and training to enhance their performance and professional growth. Ensure compliance with safety regulations, company policies, and industry best practices. Promote a culture of safety, conduct safety training sessions, and enforce safety protocols Efficiently allocate manpower, equipment, and resources to meet operational requirements. Monitor and adjust staffing levels based on workload and demand fluctuations. Regularly monitor and evaluate KPI's to assess ramp productivity, identify areas for improvement, and implement corrective measures to meet or exceed performance targets. Maintain accurate records, generate reports, and document daily ramp activities, ensuring data integrity and providing insights for management decision-making. Continuously identify opportunities for process optimization and efficiency gains. Implement initiatives to streamline ramp operations, reduce turnaround times, and enhance overall operational performance. The ideal candidate should possess the following: Experience in ramp operations, specific to the intermodal transportation industry Willingness to work in varying weather condition Bachelor's or Associate's degree (Preferred) Effective oral and written communication skills

A leading airport dining service in Dallas is seeking an experienced Assistant General Manager to oversee both Front and Back of House operations at DFW Airport. The role emphasizes excellence in dining experiences, team leadership, and food quality management. Candidates must have 2-4 years of management experience in high-volume settings, alongside knowledge of food safety and kitchen operations. This position offers opportunities for career growth and a dynamic work environment. #J-18808-Ljbffr

Presidio, Where Teamwork and Innovation Shape the Future AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The Role Presidio has an exciting opportunity for a Security Practice Lead to join our Cybersecurity National Practice. This individual's primary responsibility is to act as subject matter expert for Presidio's Cybersecurity Solutions, driving overall Cybersecurity service (consulting and vSOC) and product (market leading OEM's/ISV's) revenue, and leading Cybersecurity field enablement in region by working closely with the broader Presidio Sales and Engineering organization. Travel Requirements: 20-25% travel Responsibilities Include: Proactively engage with clients as a trusted advisor to understand security challenges and requirements and identify how they can be addressed by Presidio and partner solutions. Provide pre-sales support in collaboration with sales teams and ensure product and service selection meets customers' business and technology needs. Present and articulate Presidio security value proposition to clients (including C-suite, with an emphasis on the CISO) on both a technical and business level. Effectively communicate the capabilities of Presidio security services. Proactively monitor and assess industry/technology advancements and alliances, looking for ways to leverage existing capabilities and emerging technologies. Define requirements, solutions and value propositions to hand off to Solutions Architects. Work with Account Managers and Sales Directors to proactively establish presence in key client accounts. Develop security solution profiles for top accounts and identify key influencers and decision-makers. Own and develop relationships with key vendor contacts to stay current on vendor updates and to facilitate account mapping, deal registration, discounting and escalations. Conduct security trainings to build outside sales team's security and lead qualification capabilities. Work with Presidio Cybersecurity team to identify opportunities for consulting and hardware/software integration services. Monitor competition by gathering current marketplace information on pricing, products, services, and delivery schedule. Demonstrate industry thought leadership to attract clients and grow Presidio's market reputation in security. Required Skills and Professional Experience: Professional security-related qualifications such as CISSP, CISM, CRISC, CISA, GIAC or equivalent are highly desirable. Working knowledge and familiarity with GRC and Offensive Security consulting services (e.g., penetration testing, PCI audit, security assessment) is highly desirable (pre-sales perspective). Experience in a pre- or post-sales capacity in an information security environment is desirable. Preferred Skills and Professional Experience: Working knowledge and familiarity with Virtualization and Cloud technology is desirable. Broad experience and understanding of industry standards, framework and best practices such as ISO27001, PCI DSS, NIST, etc. Broad experience and understanding of security trends, threat landscape and frameworks like the cyber kill-chain. Ability to listen and communicate effectively with vendors, prospects, clients, account managers and management. Experience in vulnerability analysis procedures and deliverables. Broad experience and understanding of regulatory framework and guidelines in the region are highly desirable. Education and Skills: Bachelor's degree or relevant work or military experience 5-10+ years of experience in IT Security and / or Managed Security Services. Experience in providing guidance in strategic, program and project initiatives in cyber security. Bachelor's degree in technology or sales related field Working technical knowledge of security technologies (across multiple domains such as Firewall, Network IPS, SIEM, DLP, Cloud Security etc.), information security concepts and familiarity with security products (Checkpoint, Palo Alto, Cisco, Splunk, McAfee, Symantec etc.) and the security marketplace. Your future at Presidio JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here,your impact is real.Whether you're harnessing the power of Generative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit **************** ***** Applications will be accepted on a rolling basis. Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances. To read more about discrimination protections under Federal Law, please visit: If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to . Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

A global technology company is seeking a Senior Lean and Business Process Improvement (BPI) Expert to enhance operational excellence in Chicago. You will lead assessments and implement process improvements using Lean and Six Sigma methodologies. The role requires 10+ years of experience and strong skills in stakeholder management and communication. A competitive salary package is offered, along with comprehensive benefits including flexible work arrangements and professional development opportunities. #J-18808-Ljbffr

An aviation service provider is seeking a General Manager in Dallas who will oversee safety compliance, operational management, and client relations. The candidate should have a proven track record in managerial roles, emphasizing safety, operations, and excellent leadership skills. This full-time position involves extensive travel and offers a yearly salary of $75,000 with merit-based raises. Benefits include medical, dental, vision, and a retirement plan. #J-18808-Ljbffr

Job Title: Supervisor - AI Server Ops - 1st Shift Employment Type: Permanent Employee Start: January 2026 Workplace Type: Onsite ** Please note this position requires US Citizenship or GC status. Visa sponsorship is unavailable at this time. Summary Combine the talents of employees under your supervision to accomplish the objectives of the repair depot such as repair turnaround time, first time fix rate, parts used per repair and repair KPI achievement rate. Develop processes based on customer's requirement to achieve the service level agreement (SLA). Prepare standard operation procedures and work instructions by following ISO 9001-2008 format. Perform continuous internal process improvement to increase customer satisfaction and productivity. Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned. Data Analysis/Communication/Issue Resolution-Prevention: Supervise a team of repair technicians. Review and evaluate daily KPI and customer SLA requirements. Present corrective and preventive actions to maintain superior service quality and continuous improvement. Complete all projects assigned by Managers within the required timeframe. Recruit qualified repair technicians and set up adequate training based on approved work instructions. In addition, monitor individual process execution after training. Conduct periodic inventory audits in department repair center and reconcile physical counts. Maintain and develop record keeping procedures. Manage appropriate department training records in accordance with applicable regulations, policies, and ISO standards. Aids department manager in the development of KPI goals and objectives for the department; recommends, implements and administers methods and procedures to enhance operations. Aids other department supervisors to ensure smooth inter-department processes and procedures. Ensuring daily housekeeping along with workstation equipment layout, energy conservation is followed thoroughly. Must be flexible with working hours and be available to work during other assigned events. Assist in maintaining great teamwork and high moral environment. Warehouse Efficiencies - Cost Reduction: Implement warehouse efficiencies and cost reduction programs to assist the company in making better merchandise flow decisions by conducting thorough analysis on key areas which are causing product and delivery issues. Build and maintain a work environment that is positive and is supported by open feedback and two-way communication at all levels. Team Leadership: Responsible for maintaining a positive work environment while supporting the company's culture. Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates. Maintains and strengthens internal, external customer, and supplier relationships. Communicates and works well with all business partners. Manages inventory and allocation to flow through the warehouse in the most cost efficient and productive manner. Supervisory Responsibilities: Hires and trains new employees. Organizes and oversees the schedules and work of assigned Team. Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees as needed and in accordance with company policy. Education and/or Experience: Minimum of 2-3 years work related supervision experience in Server related system repair service industry. Must be fluent in speaking/writing in English. Spanish speaking is a plus. Essential Skills: Requires excellent communication skills and a professional attitude in dealing directly with customers. Needs ability to generate management reports in Excel, ISO experience to create SOP work instructions and procedures in Word. Ability to work independently with minimal supervision. Lean manufacturing - 5S procedures experience is a plus. Must have excellent verbal and written communication skills. Must be detailed oriented. Requires strong leadership and team building skills. Required ability to adapt to new processes and/or be flexible to changings tasks/assignments. Competencies: Shows determination to achieve excellent results. Finding better ways Demands top performance. Inspires commitment. Working Conditions Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement; occasional lifting up to 50+ pounds using team lift.

Infrastructure Supervisor JobID: 10186 Technology/Supervisor Infr Attachment(s): * Infrastructure Supervisor.docx