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The differences between legal receptionists and case managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a legal receptionist, becoming a case manager takes usually requires 2-4 years. Additionally, a case manager has an average salary of $43,118, which is higher than the $32,592 average annual salary of a legal receptionist.
The top three skills for a legal receptionist include law firm, paralegals and litigation. The most important skills for a case manager are social work, patients, and community resources.
| Legal Receptionist | Case Manager | |
| Yearly salary | $32,592 | $43,118 |
| Hourly rate | $15.67 | $20.73 |
| Growth rate | - | 9% |
| Number of jobs | 23,699 | 84,959 |
| Job satisfaction | - | 4.5 |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 64% |
| Average age | 42 | 45 |
| Years of experience | 2 | 4 |
In law firms, a legal receptionist serves the clients' first point of contact. They are primarily in charge of greeting and professionally interacting with clients, identifying their needs, answering questions, and escorting visitors to offices. They must also perform clerical tasks such as handling calls and correspondence, arranging appointments, confirming schedules, maintaining records, managing the flow and deliveries of mails and other forms of documentation, and assisting attorneys as needed. Furthermore, a legal receptionist must manage the law firm's facilities, such as the lobby and meeting offices.
A case manager is responsible for giving advice, handling plans for the client's recovery, and connecting with other human service professionals to ask for further options and recommendations for the client's concerns. Case managers should have excellent communication and listening skills to evaluate the client's needs, ensuring that they will have the utmost care and safety through efficient advocacy. A case manager should be able to provide a reliable support system for the client and monitor progress to achieve wellness and guarantee satisfaction.
Legal receptionists and case managers have different pay scales, as shown below.
| Legal Receptionist | Case Manager | |
| Average salary | $32,592 | $43,118 |
| Salary range | Between $25,000 And $42,000 | Between $30,000 And $61,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | Alaska | New Hampshire |
| Best paying company | Winget | Wellpath |
| Best paying industry | Professional | Insurance |
There are a few differences between a legal receptionist and a case manager in terms of educational background:
| Legal Receptionist | Case Manager | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 64% |
| Most common major | Legal Support Services | Psychology |
| Most common college | - | California State University - Long Beach |
Here are the differences between legal receptionists' and case managers' demographics:
| Legal Receptionist | Case Manager | |
| Average age | 42 | 45 |
| Gender ratio | Male, 6.0% Female, 94.0% | Male, 23.4% Female, 76.6% |
| Race ratio | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 23.9% Asian, 5.7% White, 54.0% American Indian and Alaska Native, 0.8% | Black or African American, 7.9% Unknown, 6.2% Hispanic or Latino, 7.9% Asian, 3.1% White, 74.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 6% | 15% |