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The differences between legal receptionists and receptionist/customer services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a legal receptionist, becoming a receptionist/customer service takes usually requires 6-12 months. Additionally, a legal receptionist has an average salary of $32,592, which is higher than the $30,604 average annual salary of a receptionist/customer service.
The top three skills for a legal receptionist include law firm, paralegals and litigation. The most important skills for a receptionist/customer service are customer service, phone calls, and data entry.
| Legal Receptionist | Receptionist/Customer Service | |
| Yearly salary | $32,592 | $30,604 |
| Hourly rate | $15.67 | $14.71 |
| Growth rate | - | -4% |
| Number of jobs | 23,699 | 216,587 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | High School Diploma, 35% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
In law firms, a legal receptionist serves the clients' first point of contact. They are primarily in charge of greeting and professionally interacting with clients, identifying their needs, answering questions, and escorting visitors to offices. They must also perform clerical tasks such as handling calls and correspondence, arranging appointments, confirming schedules, maintaining records, managing the flow and deliveries of mails and other forms of documentation, and assisting attorneys as needed. Furthermore, a legal receptionist must manage the law firm's facilities, such as the lobby and meeting offices.
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
Legal receptionists and receptionist/customer services have different pay scales, as shown below.
| Legal Receptionist | Receptionist/Customer Service | |
| Average salary | $32,592 | $30,604 |
| Salary range | Between $25,000 And $42,000 | Between $25,000 And $37,000 |
| Highest paying City | San Francisco, CA | Billerica, MA |
| Highest paying state | Alaska | Minnesota |
| Best paying company | Winget | Uline |
| Best paying industry | Professional | Manufacturing |
There are a few differences between a legal receptionist and a receptionist/customer service in terms of educational background:
| Legal Receptionist | Receptionist/Customer Service | |
| Most common degree | Bachelor's Degree, 37% | High School Diploma, 35% |
| Most common major | Legal Support Services | Business |
| Most common college | - | - |
Here are the differences between legal receptionists' and receptionist/customer services' demographics:
| Legal Receptionist | Receptionist/Customer Service | |
| Average age | 42 | 40 |
| Gender ratio | Male, 6.0% Female, 94.0% | Male, 8.0% Female, 92.0% |
| Race ratio | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 23.9% Asian, 5.7% White, 54.0% American Indian and Alaska Native, 0.8% | Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |