Mail & file clerk vs front office assistant

Differences between mail & file clerk and front office assistant duties and responsibilities

Mail & file clerk example responsibilities.

• Verify accuracy of scan documentation and acceptability of OCR output.
• Job responsibilities include general bookkeeping; record and file organization; calendar control and scheduling; client contact; general secretarial responsibilities
• Conduct sortation of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.
• Process incoming and outgoing mail in both plant and post office facilities using different methods of sortation and distribution.
• Conduct ATM replenishment processing and commercial change fulfillment.

Front office assistant example responsibilities.

• Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
• Ensure compliance with HIPAA and OSHA regulations to improve customer relations and promote favorable patient/physician interactions.
• Download all transcription for the physicians and mail out letters and patient consults.
• Utilize knowledge of ICD-9 and CPT coding by verifying explanation of benefits render to patient, for insurance purposes.
• Collect co-pays, enter update demographics into EHR/EMR, enter ICD-9 and CPT codes as needed into patient records electronically
• Verify insurance to include commercial and Medicaid.
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