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Manager, programming support vs service assistant

The differences between managers, programming support and service assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a manager, programming support and a service assistant. Additionally, a manager, programming support has an average salary of $66,189, which is higher than the $31,928 average annual salary of a service assistant.

The top three skills for a manager, programming support include customer service, program management and veterans. The most important skills for a service assistant are excellent interpersonal, basic math, and customer satisfaction.

Manager, programming support vs service assistant overview

Manager, Programming SupportService Assistant
Yearly salary$66,189$31,928
Hourly rate$31.82$15.35
Growth rate12%12%
Number of jobs67,07269,115
Job satisfaction--
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 49%
Average age4343
Years of experience1212

What does a manager, programming support do?

Programming Support Managers are responsible for supervising the operations of programs led by an organization. Their duties include developing a program strategy, determining business requirements, implementing a project plan, procuring resources, and communicating roles, responsibilities, and objectives clearly. They are responsible for liaising with cross departments in achieving deliverables, contribute to process improvement solutions, and perform tradeoffs to achieve time-to-market optimizations. Programming Support Managers also track progress delivery, set key performance metrics, and administer change strategies.

What does a service assistant do?

A Service Assistant's responsibility depends on the line of work or industry involved. However, the primary responsibility of a Service Assistant is to respond to a customer's inquiry and offer them assistance, a suggestion, or a solution. Aside from ensuring customer satisfaction, a Service Assistant may also process payments, discuss product information, and sell products or services in adherence to the company's policies and regulations. Furthermore, A Service Assistant needs to keep records of transactions at all times and report to management or supervisors.

Manager, programming support vs service assistant salary

Managers, programming support and service assistants have different pay scales, as shown below.

Manager, Programming SupportService Assistant
Average salary$66,189$31,928
Salary rangeBetween $37,000 And $117,000Between $23,000 And $43,000
Highest paying CitySanta Clara, CAWashington, DC
Highest paying stateNew HampshireHawaii
Best paying companyVenableBeth Israel Deaconess Medical Center
Best paying industry-Government

Differences between manager, programming support and service assistant education

There are a few differences between a manager, programming support and a service assistant in terms of educational background:

Manager, Programming SupportService Assistant
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 49%
Most common majorBusinessBusiness
Most common collegeNorthwestern UniversityNorthwestern University

Manager, programming support vs service assistant demographics

Here are the differences between managers, programming support' and service assistants' demographics:

Manager, Programming SupportService Assistant
Average age4343
Gender ratioMale, 48.9% Female, 51.1%Male, 35.8% Female, 64.2%
Race ratioBlack or African American, 12.3% Unknown, 5.2% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 2.2%Black or African American, 11.3% Unknown, 5.2% Hispanic or Latino, 20.4% Asian, 6.7% White, 54.2% American Indian and Alaska Native, 2.1%
LGBT Percentage11%11%

Differences between manager, programming support and service assistant duties and responsibilities

Manager, programming support example responsibilities.

  • Manage and administer SharePoint site collection for a division of committees with a wide range of transit disciplines.
  • Manage programs for profit/nonprofit healthcare organizations and IDNs.
  • Plan, coordinate and execute events including the planning and execution of logistics and operations.
  • Conduct process mapping in order to seamlessly integrate the processes of all military branches and ensure compliance with all DoD regulations.
  • Document and present policy adjustment recommendations to executive oversight groups.
  • Conduct training and continuing education sessions with the Medicaid eligibility team.
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Service assistant example responsibilities.

  • Manage day-to-day operations including contract management, accounts payable, receivables, payroll and general administrative assistance.
  • Develop contracting strategy to build capacity and achieve ongoing compliance with Medicare and Medicaid provider network adequacy requirements.
  • Manage and update company Facebook page with daily updates, finding/sharing relevant and interesting information, and encouraging fan engagement.
  • Function as part of the trauma team by performing CPR.
  • Set up and maintain CPR certifications for all instructional aids.
  • Review supplies, materials, vendor selection for WIS and NICU.
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Manager, programming support vs service assistant skills

Common manager, programming support skills
  • Customer Service, 16%
  • Program Management, 11%
  • Veterans, 10%
  • Project Management, 9%
  • Technical Support, 9%
  • Oversight, 9%
Common service assistant skills
  • Excellent Interpersonal, 17%
  • Basic Math, 13%
  • Customer Satisfaction, 10%
  • Math, 7%
  • Patients, 6%
  • Veterans, 6%

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