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The differences between managers, programming support and service assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a manager, programming support and a service assistant. Additionally, a manager, programming support has an average salary of $66,189, which is higher than the $31,928 average annual salary of a service assistant.
The top three skills for a manager, programming support include customer service, program management and veterans. The most important skills for a service assistant are excellent interpersonal, basic math, and customer satisfaction.
| Manager, Programming Support | Service Assistant | |
| Yearly salary | $66,189 | $31,928 |
| Hourly rate | $31.82 | $15.35 |
| Growth rate | 12% | 12% |
| Number of jobs | 67,072 | 69,115 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 49% |
| Average age | 43 | 43 |
| Years of experience | 12 | 12 |
Programming Support Managers are responsible for supervising the operations of programs led by an organization. Their duties include developing a program strategy, determining business requirements, implementing a project plan, procuring resources, and communicating roles, responsibilities, and objectives clearly. They are responsible for liaising with cross departments in achieving deliverables, contribute to process improvement solutions, and perform tradeoffs to achieve time-to-market optimizations. Programming Support Managers also track progress delivery, set key performance metrics, and administer change strategies.
A Service Assistant's responsibility depends on the line of work or industry involved. However, the primary responsibility of a Service Assistant is to respond to a customer's inquiry and offer them assistance, a suggestion, or a solution. Aside from ensuring customer satisfaction, a Service Assistant may also process payments, discuss product information, and sell products or services in adherence to the company's policies and regulations. Furthermore, A Service Assistant needs to keep records of transactions at all times and report to management or supervisors.
Managers, programming support and service assistants have different pay scales, as shown below.
| Manager, Programming Support | Service Assistant | |
| Average salary | $66,189 | $31,928 |
| Salary range | Between $37,000 And $117,000 | Between $23,000 And $43,000 |
| Highest paying City | Santa Clara, CA | Washington, DC |
| Highest paying state | New Hampshire | Hawaii |
| Best paying company | Venable | Beth Israel Deaconess Medical Center |
| Best paying industry | - | Government |
There are a few differences between a manager, programming support and a service assistant in terms of educational background:
| Manager, Programming Support | Service Assistant | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Northwestern University | Northwestern University |
Here are the differences between managers, programming support' and service assistants' demographics:
| Manager, Programming Support | Service Assistant | |
| Average age | 43 | 43 |
| Gender ratio | Male, 48.9% Female, 51.1% | Male, 35.8% Female, 64.2% |
| Race ratio | Black or African American, 12.3% Unknown, 5.2% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 2.2% | Black or African American, 11.3% Unknown, 5.2% Hispanic or Latino, 20.4% Asian, 6.7% White, 54.2% American Indian and Alaska Native, 2.1% |
| LGBT Percentage | 11% | 11% |