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Medical support assistant vs support staff

The differences between medical support assistants and desk clerks supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a medical support assistant, becoming a support staff takes usually requires 4-6 years. Additionally, a medical support assistant has an average salary of $35,390, which is higher than the $31,772 average annual salary of a support staff.

The top three skills for a medical support assistant include patients, patient care and advanced life support. The most important skills for a support staff are customer service, developmental disabilities, and mental health.

Medical support assistant vs support staff overview

Medical Support AssistantSupport Staff
Yearly salary$35,390$31,772
Hourly rate$17.01$15.28
Growth rate-8%36%
Number of jobs190,633161,915
Job satisfaction--
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 46%
Average age4947
Years of experience26

What does a medical support assistant do?

A medical support assistant job is mainly in health care services, such as hospitals, medical clinics, and private doctors who perform administrative duties and organizing schedules and records. They work together with patients' physicians, nurses, and other medical personnel. Assistants can directly work with patients and call insurance firms on their behalf to inquire about insurance coverage. Medical support assistants encode data on a computer regarding patients' medications, treatment, and lab test results.

What does a support staff do?

School support staff provide specialized instructional and student support while utilizing school facilities. They often include diverse staff members whose main role is to ensure that students learn in a supportive and safe learning environment. It is also their duty to enhance school climate by promoting the involvement of parent and family in education as well as to encourage trusting, positive student relationships. They should inhibit positive behavior and send uplifting messages to students as they often connect with them throughout the day.

Medical support assistant vs support staff salary

Medical support assistants and desk clerks supervisors have different pay scales, as shown below.

Medical Support AssistantSupport Staff
Average salary$35,390$31,772
Salary rangeBetween $28,000 And $44,000Between $25,000 And $40,000
Highest paying CityPortland, MESeattle, WA
Highest paying stateConnecticutNew York
Best paying companyMicrosoftLakeland Electric
Best paying industryGovernmentFinance

Differences between medical support assistant and support staff education

There are a few differences between a medical support assistant and a support staff in terms of educational background:

Medical Support AssistantSupport Staff
Most common degreeBachelor's Degree, 39%Bachelor's Degree, 46%
Most common majorBusinessBusiness
Most common college-Duke University

Medical support assistant vs support staff demographics

Here are the differences between medical support assistants' and desk clerks supervisors' demographics:

Medical Support AssistantSupport Staff
Average age4947
Gender ratioMale, 24.9% Female, 75.1%Male, 31.2% Female, 68.8%
Race ratioBlack or African American, 9.6% Unknown, 3.8% Hispanic or Latino, 12.0% Asian, 3.8% White, 70.6% American Indian and Alaska Native, 0.4%Black or African American, 8.8% Unknown, 4.9% Hispanic or Latino, 16.9% Asian, 6.2% White, 62.6% American Indian and Alaska Native, 0.7%
LGBT Percentage9%8%

Differences between medical support assistant and support staff duties and responsibilities

Medical support assistant example responsibilities.

  • Provide pharmaceutical services to Medicaid recipients through manage care organizations and fee-for-service programs.
  • Coordinate front and back office tasks such as checking in and checking out patients, triage, and insurance verification.
  • Assist with enrolling patients into the TRICARE online website so patients can access appointments remotely from any web enable device.
  • Analyze patients' financial information to recommend suitable programs and lifesaving aid for both veterans and eligible family members.
  • Review and audit payroll reports.
  • Apply knowledge of coding systems, including ICD-9-CM and CPT.
  • Show more

Support staff example responsibilities.

  • Manage SharePoint inventory repository and assign access levels to new hires as needed.
  • Provide companionship to the consumer.
  • Tutor students in various science courses, English and GED prep classes.
  • Maintain a safe, supportive and therapeutic environment which fosters growth and rehabilitation.
  • Work with students at various levels of mathematics knowledge within the same teaching environment.
  • Work with students who have graduated from the developmental mathematics program on more advance mathematics classes.
  • Show more

Medical support assistant vs support staff skills

Common medical support assistant skills
  • Patients, 18%
  • Patient Care, 9%
  • Advanced Life Support, 7%
  • Veterans, 7%
  • Customer Service, 6%
  • Medical Terminology, 5%
Common support staff skills
  • Customer Service, 9%
  • Developmental Disabilities, 7%
  • Mental Health, 6%
  • Meal Preparation, 6%
  • Direct Care, 6%
  • Home Maintenance, 6%

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