Member service representative jobs in Anchorage, AK - 133 jobs

Who we are looking for: We are seeking someone with a demonstrated passion for providing exceptional in-person customer service with a background that highlights their ability to successfully engage with clients while using their keen attention to detail to review documents, accurately and quickly update computer databases and accurately handle monetary transactions. Work experience with DMV transactions, as a teller, loan origination or administrative support of car dealerships is a significant plus. What you will be doing: Working for UMV is working for a company that is focused on the success and growth of its employees while serving the community with the best experience and service possible. You will be giving your community the gift of time by eliminating the need to stand in long lines at the DMV. You will do this by quickly and accurately completing DMV related transactions through the review and verification of client documents. You will use these documents to update various computer databases while issuing personal and vehicle credentials. You will also offer additional services to enhance the customer's experience. You will be part of a team of fellow agents and managers that are always available to answer questions and assist. No two days will be the same and every day will bring a new experience and opportunity to help our amazing clients and your coworkers. Our Mission, Values, and Culture The UMV is committed to providing exceptional, efficient, friendly and fast customer service. We want to save our clients time so they can live their lives. These “FIERCE” values shape our culture and who we are: Find the Yes - Challenge accepted! - Willing to take on difficult projects, deadlines and tasks. Always go one step further for the clients. Innovative - Creative Solutions - Find, design and create new pathways to success. Embrace new opportunities to provide additional services or business lines. Empath - We Care - About our employees - About our clients - About our Community - And about the challenges they all face. Respect - Extend Grace -Honor yourself and others with a humble and appreciative demeanor. Consistency - Right Way Always - The achievement of a level of performance that does not vary greatly in quality over time. Excellence - Strive for Perfection - Everything we do is with maximum effort and quality, including opportunities for improvement. With our “FIERCE” values, we aim to provide the most exceptional, upbeat, and empathetic customer service to Alaskans so they can enjoy their lives in this beautiful state we call home. What makes you a great fit? You are highly detail oriented and organized, ensuring accuracy with everything that you do. You have outstanding interpersonal and communication skills and know how to interact professionally with the public and your co-workers You are self-driven, highly motivated, and a self-starter. You have a high level of initiative, strong work ethic and commitment towards completing assignments in a timely manner and are motivated to achieve UMV goals to benefit Alaskans. Passion for working in a fast-paced, ever-changing environment Positive, can-do attitude with a drive to meet quality and service goals Work experience with DMV transactions, banking, loan origination, or administrative support of car dealerships are significant pluses Minimum Qualifications & Physical Requirements At least 18 years of age Possess a valid Alaska driver's license or ID Ability to pass a federal background check Ability to type 40 WPM, and proficient using 10-key for data entry Able to stand for long periods of time and lift 50 lbs. regularly Education Minimum high school diploma or equivalent Hours Full Time (40- hour week) with the potential for overtime Office hours are Monday-Saturday between 8:30 AM and 6:00 PM Shifts are 8 hours plus a lunch break Compensation New UMV employees on average earn between $48,000 and $53,000 annually in total compensation and benefits Hourly Wage: $20+ Depending on Experience Audit Accuracy Bonuses ($100 each) Various incentive bonuses 10% Commission on additional services paid monthly ($125 average) Potential performance bonuses twice per year ($2000 annually) Benefits Paid Time Off (10 days annually with 2 day increases at 2 & 4 years of full-time employment) Paid Holidays after 60 days of employment. 8 per year with extended weekends for Memorial Day and Labor Day Healthcare stipend after 60 days of employment ($100 per pay period/$2600 over 12 months) 401K with 4% match after 1 year of full-time employment Equity ownership with potential dividend payments Career and Development Opportunities: All positions within UMV come with promotion opportunities based on experience, accuracy and performance with the potential for advancement to team leadership and management roles. We strive to invest in our employees with additional training and offer the opportunity for additional classes to further your professional development and to assist you in your professional growth. We believe that investing in our employees' development is also an investment in UMV and our clients. How to apply To be considered for this position, submit the following; Cover Letter Resume Two professional references from previous managers or supervisors Join our team and be part of a company that values exceptional service, teamwork, and a positive work environment!

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

ONLINE CUSTOMER SERVICE REPRESENTATIVE STARTUP SEEKING DYNAMIC, HIGHLY ORGANIZED SALES REPRESENTATIVE TO INTERFACE WITH CUSTOMERS IN AN ONLINE COMMODITIES MARKETPLACE. THE RIGHT APPLICANT WILL HAVE THREE OR MORE YEARS EXPERIENCE WITH TELEMARKETING, ONLINE RETAIL, ONLINE INVENTORY, ONLINE PRODUCT MANAGEMENT, VIRTUAL CUSTOMER HELP DESK, HAVE EXCELLENT BUSINESS MATH SKILLS, BE ABLE TO COORDINATE MULTIPLE LINES OF COMMUNICATION, BE PERSONABLE, AND QUICK TO LEARN NEW SKILLS. GOOGLE APPS, PROGRAMMING, WEB DESIGN, AND PAYMENT PROCESSING SETUP EXPERIENCE IS A PLUS. MUST BE A SELF-STARTER AND ENTHUSIASTIC. HOURS VARY BY DEMAND.

Job DescriptionBenefits: 401(k) matching Bonus based on performance Company parties Competitive salary Donation matching Opportunity for advancement Paid time off Signing bonus Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Tim Graham - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Job DescriptionBenefits: Hiring bonus Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Stacey Roy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Must be eligible to participate in the DoD Skillbridge program Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • Partners with Account Representatives to ensure customer satisfaction. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • May handle customer returns. • Performs other duties as assigned. EDUCATION & EXPERIENCE: Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: • Reliability, organization, and attention to detail required. • Strong communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. • Product knowledge is preferred. Must be eligible to participate in the DoD Skillbridge program COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

A Leading Freight Forwarder is seeking a skilled Customer Service Representative for their Operations Department in Anchorage, Alaska. This is a full-time role with opportunities for overtime on a regular basis! Currently seeking a customer service agent with fantastic people skills via email and phone. The ideal candidate will promote a customer friendly atmosphere and can maintain good communication. The Customer Service Representative will be working directly with drivers, warehouse, and customers and provide excellent customer service. Related specific responsibilities will include: Providing excellent customer service Basic computer skills, including Microsoft Office, e-mail, and web browsing Managing multiple phone lines Proficient in geography to determine best forwarding routes Data Entry Ensuring timely movement of cargo from origin to destination Perform additional duties on a needed basis Qualifications: Exceptional time management and multitasking capabilities 1-2 years of experience in Logistics 1-2 years of experience in Customer Service Dependable, reliable, and punctual Strong work ethic with the ability to succeed in a fast-paced environment #COR1

CONTACT CENTER REPRESENTATIVE FT - Anchorage Salary: $21.17- $29.11 / HR DOE True North Federal Credit Union is looking for a dynamic personality to assist members and potential members with their requests received via phone, email or secure messaging. The successful candidate will have strong communication skills, be able to stay calm in a busy environment and work well on a team. If this sounds like you, we'd encourage you to apply! Here is a little more about what you'll be doing... What you'll be doing: Assists members and potential members with their requests and answers questions about products and services and resolves problems. Work together with other departments and acts as the liaison between members and the branches and back office departments. Identifies cross-sell opportunities and cross-sells services to members. Maintains member account information on computer system. What you'll need: One to three years of similar or related experience. High school education or GED A positive attitude and a smile that can be heard on the phone Excellent communication skills VOTED 2022 & 2023 BEST PLACE TO WORK in Juneau ~ Silver Award! Come find out why! True North Federal Credit Union is a member-owned full-service financial institution offering a full benefit package including medical/dental/vision, retirement and paid time off. Pay DOE. True North FCU is an Equal Opportunity Employer. E-Verify Statement: True North FCU participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, True North FCU is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before True North FCU can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that True North FCU has violated its E-Verify responsibilities, please contact DHS at ************ or dhs.gov/e-verify. Declaración de E-Verify: True North FCU participa en E-Verify y proporcionará al gobierno federal la información de su formulario I-9 para confirmar que está autorizado a trabajar en los EE. UU. Si E-Verify no puede confirmar que está autorizado a trabajar, True North FCU debe brindarle instrucciones por escrito y la oportunidad de comunicarse con el Departamento de Seguridad Nacional (DHS) o la Administración del Seguro Social (SSA) para que pueda comenzar a resolver el problema antes de que True North FCU pueda tomar alguna medida en su contra, incluida la rescisión. su empleo. Los empleadores solo pueden usar E-Verify una vez que haya aceptado una oferta de trabajo y completado el Formulario I-9. Para obtener más información sobre E-Verify, o si cree que True North FCU ha violado sus responsabilidades de E-Verify, comuníquese con DHS al ************ o dhs.gov/e-verify.

Job Description Experienced Insurance Service Professional Opportunity Allstate Luis Mangandi Agency, a local agency based in Anchorage, Alaska, is looking to add an experienced, licensed insurance professional to our service team. We are a steady, growth-focused agency that values doing things the right way, with integrity, care for our customers, and respect for our team. This full-time role is ideal for someone who already understands insurance service and retention and is looking for a place to grow long-term, not start from scratch. In this role, you would support and advise clients, help them understand their coverage, and promote solutions that truly fit their needs. We believe great service and clear communication naturally lead to strong results. If youre confident in your knowledge, value teamwork, and want to be part of a local agency that invests in its people, wed love to connect. If this sounds like a good fit, we invite you to apply and start a conversation. Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Flexible Schedule Mon-Fri Schedule Hands on Training Career Growth Opportunities Dental Insurance Vision Insurance Retirement Plan Responsibilities Your Role in Serving Our Clients: Client Interaction: Listen with empathy and guide clients through their insurance questions, offering thoughtful and informed recommendations. Policy reviews Call renewals Problem Resolution: Help resolve concerns with patience and professionalism, always aiming for a positive client experience. Policy Adjustments: Assist clients with policy updates that reflect their changing needs and stages of life. Claim Support: Provide caring, step-by-step support through the claims process during what can be a stressful time. Documentation: Keep clear, accurate records of communications and changes to ensure consistency and trust. Team Collaboration: Partner with your teammates to share ideas and continually improve how we serve others. Requirements What Were Looking For: Were seeking someone who is motivated, service-minded, and ready to grow with our agency Licensing: An active Alaska Property & Casualty or Personal Lines License is required. Experience: Prior experience in insurance or consulting is a plus. If you have 2+ years of verifiable Allstate experience (within the last 3 years), you may receive up to a $3,500 bonus. Communication: Clear, professional communication both written and verbal is essential. Customer Service: A heart for helping others and delivering excellent service. Teamwork: Comfortable working with a close-knit, diverse team in an office setting. Problem Solving: Able to understand client needs and offer the right solutions. Industry Awareness: Familiarity with insurance products and trends is beneficial. Bilingual: Being bilingual is a big plus and greatly valued in our community. If this sounds like you, wed love to meet you!

We are looking for a Travel Services Representative to assist travelers with booking support, general guidance, and itinerary coordination while working remotely. Key Responsibilities: Provide information and assistance to clients Help coordinate basic reservations Respond to travel questions and updates Communicate with suppliers for details as needed Share confirmations and itinerary info Ensure clarity and organization of travel details Qualifications: Customer service or admin experience helpful Clear communication skills Organized and dependable Comfortable working online Interest in travel and helping others What We Offer: Remote flexibility Training and resources Support tools Positive and supportive culture

Job DescriptionSalary: $19-$22/Hour The Alaska SPCA seeks aCustomer Service Representative to join our nonprofit veterinary clinic. About the Role As a Veterinary CSR, you are the first and last point of contact for our clients. Youll handle a busy phone system, manage appointment scheduling, process payments, and support our veterinary team by ensuring every client interaction is accurate, efficient, and compassionate. This position requires strong communication skills, attention to detail, and the ability to stay calm and professional under pressure. Responsibilities Manage client communications by phone, email, and in-person with empathy and professionalism Schedule and confirm appointments using practice management software (ezy Vet experience a plus) Collect and post payments accurately Maintain client records and ensure all documentation is current and correct Coordinate with veterinary staff to keep appointments on schedule and clients informed Educate clients on clinic policies, procedures, and preventive care options Minimum Qualifications At least 1 year of customer service experience, preferably in a medical/clinical setting High school diploma or equivalent Ability to type 30+ WPM with accuracy Proficiency with computer systems, email, and multi-line phone systems Must be available Fridays and Saturdays Preferred Qualifications Experience in a veterinary or medical office High-volume scheduling and cash handling experience Knowledge of veterinary terminology and clinic operations Understanding of animal welfare and spay/neuter procedures Why Work With Us At the Alaska SPCA, youll be part of a compassionate, mission-driven team dedicated to improving animal welfare across Alaska. We offer: Competitive pay ($19$22/hour DOE) Four-day workweek (40 hours) Generous paid vacation, sick, holiday, and personal leave Dental and vision coverage SIMPLE IRA retirement plan Free vaccines and spay/neuter services for your pets! Physical Requirements Ability to sit or stand for prolonged periods and lift up to 50 lbs occasionally Apply today if youre ready to bring your experience, professionalism, and love for animals to a role that truly makes a difference.

As our customer service agent, you are who the public interacts with the most in this organization. You are there to help them purchase tickets, exchange tickets, understand the different sections of the theatres, and more. You are often the start of their experience interacting with the organization. This position includes front facing with the public in our box office, as well as working in a busy small workspace with phone ringing and multiple conversations running at the same time. To thrive in this position, you need to know how to answer a call professionally in a customer service environment, know how to talk to someone who is frustrated through a solution quickly by providing specific examples, be comfortable learning and working different specialized computer programs, and know how to talk with individuals on the phone while also typing/working on a computer at the same time. Multi-tasking is critical for success in this role. Our ideal candidate is energetic, kind, efficient, communicative, and resourceful. In a typical day, you will: Reply to chat messages from patrons via the online portal. Answer phones and help customers with their needs. Communicate with the box office manager on needs/goals for the day. Hours per week may vary but can be flexible. We can work around school and other job schedules. Our regular business hours are Tuesday-Saturday 12pm-8pm and Sunday 1pm-5pm. A typical shift is 3-5 hours. Those hours extend when we have performances, in which case the box office stays open through intermission (could be as late as 10pm).

The Commercial & Business Financial Services Officer primary role is to develop and execute the Commercial and Business Segment for lending and deposit products. In collaboration with internal corporate business partners, develops business strategy, grows the commercial and business membership and delivers on Commercial goals. This includes cross selling all appropriate Credit Union services to new, existing and potential commercial and business members. Effectively builds the commercial and business segment of the credit union portfolio by soliciting, promoting and communicating credit union membership and its benefits. This includes existing relationships and making sure retention of those relationships is kept to the highest levels. Participates in community activities to promote and increase awareness of Nuvision Federal Credit Union and/or Denali. A division of Nuvision Credit Union. Work collaboratively with the retail and Small Business teams on the commercial and business products and services offered by the credit union for referrals to enhance sales efforts throughout the credit union. This position is responsible for the quality and accuracy of all commercial and business loan and account transactions, opening new accounts and ensuring the proper documentation is complete on all new account openings with minimal exceptions. A primary role of this position is the member experience and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. They must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy. Responsibilities:Meets all commercial and business member needs by providing timely processing of commercial and business loan and account transactions. This position performs a wide variety of duties related to handling member transactions including but not limited to; opening and closing all types of deposit and loan accounts, posting deposits, withdrawals, and loan/VISA payments, performing account transfers, recommending other products and services, and any kind of commercial and business account maintenance. All transactions are expected to be accurate and completed in a timely manner in order to ensure that Credit Union Member Service goals are achieved. Builds strong, collaborative relationships with the members to keep retention of those members high and to grow the commercial and business membership according to assigned sales goals. Collaborates with commercial lending, small business team and retail partners to ensure product development for the commercial and business segments are effectively being offered to understand where enhancements are needed and the retention of the commercial and business membership is kept at the highest level. To include reviewing high profile commercial member accounts weekly to secure ongoing membership. This position profiles the member to recommend and cross sell product and service solutions including; Investment Services, Insurance Products, First Mortgages, Small Business product services including lending, consumer deposit and lending services, and auto lending. Member experience is a primary focus and is expected to represent Nuvision Federal Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. Must maintain confidentiality with member information, pay attention to detail, demonstrate sound judgment, and act with tact and diplomacy. Implement, monitor, and ensure compliance with Credit Union policies and procedures in relation to commercial and business operations. Review and recommend changes to department procedures to improve efficiencies and exceed member service and sales goals. Supports and participates in continuous improvement activities. Represents the Credit Union in a positive and professional manner. Maintains member, team members and other sensitive information with confidentiality. Treats co-workers and members with respect. Supports, participates and volunteers in credit union member community activities, member relations and events that promotes member centric experiences. Other related duties as assigned. Minimum Qualifications:18 months Financial institution experience with prior loan experience and reaching service and performance goals Commercial lending and business services experience Working knowledge of business deposit and loan products, commercial cash management experience. Proven ability to garner business. Demonstrated ability to operate office machines to include 10-key. Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs. Excellent customer service and problem resolutions skills. Proficient with PC and demonstrated ability to use Microsoft applications including Outlook, Word and Excel. Excellent verbal and written communication skills in person and over the phone. Preferred Qualifications:24 months Financial institution experience with prior loan experience and reaching service and performance goals Proven ability to generate business while participating in community business development Ability to problem solve Presentation skills and self starter Able to work with a sense of urgency in a fast paced, high pressure environment with multiple &/or constantly changing environments Education:H. S. Diploma or equivalent Website: nuvisionfederal. com/careers Pay scale by applicable geographic location:Alaska: Min $23. 29 - Mid $29. 11 - Max $34. 94 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and applicable experience within the industry, job related training/education, etc. Benefits:MedicalDentalVisionLife InsuranceFlexible Spending Account 401(k) MatchingPaid Time OffTraining ProvidedTuition Reimbursement

Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Classic Collision offers competitive pay, benefits, and career advancement opportunities. Please come and join our team! Why Choose Classic Collision? * Paid Weekly * Continuous Training * Supportive Team Culture * Company match 401K * Medical/Dental/Vision * Paid Time Off - 6 Paid Holiday * Rewarding Work Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience. Responsibilities * Explain and educate customers on repair process on a high level, including insurance claim information and processes. * Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes. * Coordinate Rental Car /Tow companies to provide one-stop service to all customers. * Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate. * May assist in customer communication throughout the repair process. * Monitor DRP assignments, estimate/repair appointments and capture rates of assignments. * Follow up on all DRP assignments present and past to maintain sales for the center. * Maintain DRP logbooks and Enterprise ARMS daily. * Secure proper payments * Assist with reconciling invoices to payables report daily and monthly (as applicable) * Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area. * Perform other administrative tasks and duties as required to successfully meet the needs of the business. * Other duties as assigned. Qualifications * Must be at least 18 years of age. * Previous experience in customer service, sales, or other related fields is preferred. * Must have a valid driver's license and be eligible for coverage under company insurance policy. * Effective communication (written and verbal) and interpersonal skills are required. * Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment. Behaviors/Competencies Integrity-Respect and accountability at every level and every interaction Customer Service-Provide the highest level of customer service while building customer satisfaction and retention Innovation-Develops and displays innovative approaches and ideas to our business Teamwork-Contributes to building a positive team spirit and supports everyone's efforts to succeed Physical & Environmental While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Classic Collision is an Equal Opportunity Employer: As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Reasonable Accommodations: Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call ************* . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. This job description is not a complete statement of all duties and responsibilities comprising the position.

Job DescriptionBenefits: 4 day work week Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Glenn Marlin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service / sales experience preferred. Comfortable with engaging in sales conversations. Goal-oriented and motivated by achieving measurable results. Must be willing to obtain state licensing in Property/Casualty.

At ANHC, we believe everyone deserves high-quality, respectful, and compassionate care, regardless of their ability to pay. As a Federally Qualified Health Center, we serve a diverse patient population with a commitment to health equity and community well-being. Our culture is grounded in our core values: Respect, Compassion, Personal Integrity, Excellence, and Collaborative Spirit. These values guide how we care for our patients and how we treat one another. We foster a supportive, team-orientated environment where every voice is heard, diversity is celebrated, and staff are empowered to grow and make meaningful contributions. At ANHC, you'll be part of a mission-driven team that shows up every day with purpose, heart, and a deep commitment to the community we serve. PATIENT FINANCIAL SERVICES REPRESENTATIVE POSITION SUMMARY: Responsible for handling complex daily tasks within the revenue cycle. The PFSR II is expected to have a proficient understanding of coding, denial management and appeals, payment processing, coordination of benefits, and the prioritization and sequencing of payers, contracts, and exclusions. Responsibilities include daily auditing, coding, revenue recovery, and the preparation and submission of insurance claims. Communicates effectively with management about problem areas and suggests potential solutions. Must be able to thrive under pressure to meet deadlines in a fast-paced environment and be available for extra hours, including weekends, as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES: Perform detailed reviews of patient accounts, applying knowledge of medical, dental, laboratory, radiology coding and billing standards to ensure precise account management. Receive, evaluate, and input new health care claims into the system. Process payments and apply denials or returns according to policy, ensuring compliance and accurate classification of claims. Accurately post payments and adjustments from third-party payers, including Medicare, Medicaid, and Workers' Compensation, maintaining data integrity and clear account records. Communicate patient financial obligations, including copays, coinsurances, deductibles, out-of-pocket maximums to ensure understanding and accurate applications during billing. Audit and post charges across multiple departments, (e.g. evaluation and management, surgery, radiology, laboratory, behavioral health, and dental) ensuring accuracy in charge capture. Identify research and resolve denied/unpaid claims, submitting corrections, and filing appeals timely to recover revenue effectively. Maintain accurate records of denial reasons, actions taken, and resolution outcomes. Independently solve complex account issues by applying technical billing standards, working to resolved discrepancies and optimize reimbursement processes. Run routine and ad hoc reports, including those for unapplied credits, insurance aging, claim holds, pending charges, and work-in-progress (WIP) accounts, supporting financial tracking and reporting. Identify and correctly post suspense accounts and unidentified payments, maintain proper documentation for a clear audit trail. Ensure all claims and billing activities align with payer guidelines, third-party reimbursement, and in-network vs. out-of-network rules to maximize compliance and ma support revenue cycle management. Work closely with providers, nursing staff, care coordinators, and eligibility personnel, to ensure smooth patient care and support for optimize billing processes. Adhere to HIPAA guidelines and all relevant regulations, ensuring confidentiality and security of patient information during all billing activities, Attend regular team meetings, engage in training sessions, and participate in Continuous Quality Improvement (CQI) programs to stay informed on billing practice and enhance the efficiency of denial management. Address patient and payer inquiries promptly, providing clear answers regarding billing and account details to support positive relationships and customer satisfaction. SUPPORTING DUTIES AND RESPONSIBILITIES: Mentor Patient Financial Service Representative I (PFSR I). Multi-task and able to provide back-up coverage for all (PFSR I & II). Perform other job-related duties as assigned. Maintain a clean and orderly work area.: WHY JOIN US? Competitive Salary and Benefits (Medical, Dental, Vision, 403(b) with employer match, and more) 7 Paid Holidays + 1 floating holiday per fiscal year Generous PTO accrual Continuing education and professional development reimbursement Mission-driven work that supports your growth and well-being. Collaborative team that values respect, compassion, and integrity. Qualifications QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Work Experience: Three to five years of experience in the medical billing field is required. Relevant experience in revenue cycle management or a similar healthcare setting may substitute for formal education requirements. Education, Certification and Licensure: Requires a high school diploma or equivalent, along with medical billing training. Preferred certifications include CPC, CBC or other AAPC certifications, which may substitute for relevant experience. Additional Skills & Knowledge: Possess workable or in-depth knowledge of medical coding standards, including ICD-10, CPT, HCPCS, NDC and CDT. Should be able to accurately identify diagnoses, procedures, and services to ensure compliance with billing standards and maximize reimbursement. Strong familiarity with coding guidelines and payer-specific requirements is essential. Proficiency in using a ten-key, strong attention to detail, and excellent attendance are required. The employee must also possess analytical and critical thinking skills to solve billing issues, effective time management, technical proficiency in billing software, and be dependable and adaptable in a fast-paced environment. Exceptional customer service skills are essential for delivering high-quality support and addressing billing inquiries professionally. PHYSICAL, SENSORY, ENVIRONMENTAL QUALIFICATIONS: The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to remain sedentary for prolonged periods of time at a workstation, may involve walking and standing for brief periods of time. Occasionally will exert up to 20 lbs. of force to move objects and files. Must be able to work under pressure to meet deadlines within assigned timeframe. Must be able to work occasional evenings and weekends. Work is performed in a healthcare clinic and office setting. ANHC is a tobacco-free campus. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: Anchorage Neighborhood Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Anchorage Neighborhood Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Persons alleging unequal treatment should contact the Chief Human Resources Officer. The undersigned have read this job description and agree that it defines the position as it currently exists. The undersigned also understands that the above is intended to describe the general content of and requirements for this job. It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor.

Reports to: Varies by location Functions Supervised: None Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. Build meaningful relationships by participating in branch promotions and community events, as assigned. Work effectively in a team environment across all organizational levels. Perform other duties as assigned. Qualifications Education: High school graduate or equivalent Creditable Experience in Lieu of Education: Not Applicable Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Good communication and human relation skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Develop strong working relationships with coworkers and business line partners through collaboration. Must be able to lift 25 pounds Tenure: Financial Services Representative II (Category 14) requires six months tenure in the Financial Services Representative I (Category 15) position, and completion of curriculum with performance that meets or exceeds expectations as stated on Performance Evaluation Plan. Senior Financial Services Representative (Category 13) requires six months tenure in the Financial Services Representative II (Category 14) position, with performance that meets or exceeds expectations as stated on Performance Evaluation Plan and Employee Success Profile. Directly related work experience and/or accelerated training completion may be substituted for tenure. Compensation Salary Pay Range: Financial Services Representative I (Category 15): $42,254 - $60,844 annually Financial Services Representative II (Category 14): $45,633 - $66,624 annually Senior Financial Services Representative (Category 13): $49,284 - $73,391 annually Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Tuition Reimbursement Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays Click here to view Global's comprehensive Benefits Programs Equal Opportunity Employer

Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery. Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska. We currently have an opening for a Customer Service Representative in Anchorage, Alaska. This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth. Currently, our benefit package includes: Paid time off - start with 17 days paid time off a year (PTO)+ additional extended leave paid time Paid Holidays- 8 paid holidays a year in addition to PTO Health Insurance - medical, dental and vision with low employee contributions Health Insurance for your family- we also contribute to medical, dental and vision for your family. 401(k)- with company match + additional annual retirement contribution. Tuition ReimbursementEmployee Assistance Program Life Insurance and AD&D- we pay at no cost to you. Long term disability- we pay at no cost to you. Opportunities for internal promotions/career advancement Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking. SUMMARY: Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers. Customer Service Representative IESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned: Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner. Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures. Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations. Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment. Enter documents into scanning (Imaging) system. Employ training received on AML's Customer Experience Initiative. Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person. Carry out all duties with a strong commitment to excellent customer service. Customer Service Representative IIESSENTIAL DUTIES AND RESPONSIBILITIES include the above and following; other duties may be assigned: Quotes accurate rates and documents cargo bookings for shipments. Rate Bills of Lading using company's computer program. Highly knowledgeable of up to two regions and able to handle 90% of questions that come from customers. Follow established processes and adjust to changing processes as the company strives for continuous improvements. Carry out all duties with a strong commitment to excellent customer service. Perform audits to ensure accuracy of customer billing. Customer Service Representative III ESSENTIAL DUTIES AND RESPONSIBILITIES include the above and following; other duties may be assigned: Competent on all duties including, but not limited to, Receiving, Billing, Quotes and bookings. Highly knowledgeable of up to four regions and able to handle 90% of questions that come from customers. Skilled at addressing concerns and troubleshooting issues. Willing to travel if needed to other ports for training or coverage. Able to operate pallet jack, forklift with minimal supervision. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment. EDUCATION and/or EXPERIENCEHigh School Education or G. E. D or equivalent and a minimum of 2 years related experience. Knowledge of current customers, requirements and processes is helpful. LANGUAGE SKILLSAbility to read, analyze, and interpret documents such as tariffs, procedural manuals and employee and safety handbooks. Ability to write and communicate clearly and be understood. Ability to effectively present information and respond to questions from groups of managers, customers, employees, and service partners and the general public. CERTIFICATES, LICENSES, AND REGISTRATIONS:Must be able to apply and be issued a TWIC (Transportation Workers Identification Card). MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply common sense understanding to fulfill job duties with limited or detailed written or oral instructions. OTHER SKILLS AND ABILITIESAbility to meet a flexible work schedule based on the needs of the Company. Ability and willingness to work overtime as required. Ability to plan, organize and prioritize work to meet schedules/deadlines. Regular attendance and timeliness are essential functions of this position. Daily physical presence is required. Ability to work alone or as part of a team with minimal supervision. Must be flexible and adaptive to constant changes and be able to work in a high stress, fast paced environment. PC skills required: Windows, Excel, Outlook, keyboarding proficiency. Ability to learn in-house software. Keyboard and ten-key by touch. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to talk, hear and speak while communicating with employees and customers either in person or using telephones or radios. While performing the duties of this job, the employee must be able to handle a variety of physical activity from sitting to standing, walking and occasional lifting from 10 to 40 pounds. Employee must be able to use eyes, hands and fingers to keyboard, operate phones, fax and other office machinery. The employee must occasionally kneel and stretch while inspecting vehicles. The employee must possess close, distance, color peripheral and depth perception. The employee needs the ability to work in a constant state of alertness and in a safe manner. REQUIRED PERSONAL PROTECTIVE EQUIPMENT (PPE):Employee is required to wear PPE as outlined in Company's Industrial Health and Safety Manual Chapter 2. 27 PPE Program, which may include hard hat, safety toe shoes/boots, gloves, safety glasses/goggles, hearing protection, respiratory protection and arctic gear. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate in the office to very loud in the barge operation. Dress requirements in some locations are required for safety reasons and are not optional. The employee is occasionally exposed to outside weather conditions and working around moving machinery. COMMENTS:Must pass a pre-employment drug test and a criminal background check. This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. PRE-CONDITIONAL OFFER DRUG TESTING AND BACKGROUND CHECK REQUIRED. ALASKA MARINE TRUCKING IS AN EQUAL OPPORTUNITY EMPLOYER.

Reports to: Varies by location Functions Supervised: None Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service and loan activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities. Duties and Responsibilities: Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization. Ensure all members receive prompt, professional, helpful, and courteous service during each interaction. Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines. Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being. Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards. Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned. Process consumer loan applications and loan closings according to credit union policies, the Equal Credit Opportunity Act, and the Fair Credit Reporting Act. Enhance member experience by uncovering and recommending additional lending opportunities and ancillary loan products. Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes. Build meaningful relationships by participating in branch promotions and community events, as assigned. Work effectively in a team environment across all organizational levels. Perform other duties as assigned. Qualifications Education: High school graduate or equivalent Creditable Experience in Lieu of Education: Not Applicable Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Good communication and human relation skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Develop strong working relationships with coworkers and business line partners through collaboration. Must be able to lift 25 pounds. Tenure: Financial Services Representative II, Category 14, requires six months tenure in the Financial Services Representative I, Category 15 position, and completion of curriculum with performance that meets or exceeds expectations as stated on Performance Evaluation Plan. Directly related work experience and/or accelerated training completion may be substituted for tenure. Compensation Salary Pay Range: Financial Services Representative I (Category 15): $20.31 - $29.25 hourly Financial Services Representative II (Category 14): $21.94 - $32.03 hourly Senior Financial Services Representative (Category 13): $23.69 - $35.28 hourly Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above. In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range. Benefits Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Click here to view Global's comprehensive Benefits Programs Equal Opportunity Employer GDPR Privacy Notice