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Member service representative jobs in Duluth, MN

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  • CSR I Operations - OPM PSHB

    Maximus 4.3company rating

    Member service representative job in Duluth, MN

    Description & Requirements Maximus is seeking a CSR I operations team to support our OPM - PSHB program, Must have experience working on the PSHB program Must have the ability to pass a federal background check. Must have the ability to go on site in Pharr, TX to pick up equipment. **This is a full time, remote role** Home Office Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps or higher required (you can test this by going to ****************** - Private work area and adequate power source - Computer/Laptop (no tablets or Chrome books) Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback when needed, provide input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. - - Customer service is the primary function. - Calls are basic and routine. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Respond to incoming calls, and make occasional outbound calls - Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks - Complete basic call-related input in computer terminal to phone inquiries - Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate - Attention to detail, ability to multitask is required - Meet Quality Assurance (QA) and other key performance metrics - Track and document all inquiries using the applicable systems - Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures - Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience. - Must be able to speak and read English clearly, professionally and fluently. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 17.25 Maximum Salary $ 20.32
    $31k-39k yearly est. Easy Apply 3d ago
  • Customer Service Representative - Duluth, MN

    Kedia Corporation

    Member service representative job in Duluth, MN

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $32k-41k yearly est. 21h ago
  • Customer Service Rep(07368) 7002 Grand Ave

    Domino's Franchise

    Member service representative job in Duluth, MN

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! WORK CONDITIONS Exposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions. Additional Information Additional Job Details PHYSICAL REQUIREMENTS including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $32k-41k yearly est. 6d ago
  • Customer Service Representative - State Farm Agent Team Member

    Nate Kahring-State Farm Agent

    Member service representative job in Duluth, MN

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $32k-41k yearly est. 17d ago
  • PT Food Service Representative

    St. Anns Residence

    Member service representative job in Duluth, MN

    Work with a great team in a friendly atmosphere for a wonderful assisted living facility. We are looking for motivated people with a dedication to working with senior citizens in a residential setting. The mission of Saint Ann's Residence is to enhance the quality of life of older adults by providing a secure, comfortable, and homelike environment. Hours: Vary.…NO LATE SHIFTS! Duties and Responsibilities: Facilitate the dining experience during meal times for residents and ensures a safe and sanitary environment, as well as prep cooking as assigned by manager or cook. Essential Duties and Responsibilities include the following. Presents menu, answers questions, and makes suggestions regarding food and service. Takes orders from residents and serves from kitchenettes. Ladles soup, tosses salads, portions entrees, brews coffee, and performs other services as determined by St. Ann's. Garnishes and decorates dishes preparatory to serving. Serves residents their meals at each table and assist residents as needed. (Some residents may need their food cut, etc.). Communicates with main kitchen and/or other floors to meet food needs. Delivers and picks up trays as needed to residents in their apartments. Observes residents and respond to any additional requests and determine when meal has been completed. Serve desserts at the request of residents. Clears, sanitizes and resets tables at conclusion of each meal. Vacuums the floor, removes garbage and reports any spots on the carpeting which needs to be tended to. Ensure that all condiments have been restocked on tables and in kitchenettes. Documentation in required log book as directed by Director of Food Service. Job may also entail running the dish machine, washing dishes and other special cleaning assignments as determined by the Director of Food Service. Other duties may be assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Applications are also available at our information desk at 330 East Third Street, Duluth, MN 55805. Saint Ann's offers competitive compensation. Saint Ann's Residence is an equal opportunity employer. Type: Part-time
    $31k-42k yearly est. 60d+ ago
  • Restaurant Supervisor - Food Service Team Member

    Dunkin'-Central Entrance

    Member service representative job in Duluth, MN

    Dunkin' - Central Entrance is currently hiring a full time or part time Restaurant Supervisor for our Duluth, MN location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Dunkin' - Central Entrance in order to achieve customer satisfaction, quality service, compliance with store policies all while meeting and/or exceeding financial goals. Applicants for this role should have effective verbal and written communication skills. Restaurant Supervisor responsibilities -Monitor team members to follow all service standards. -Supervise service of guests, being watchful of signals from guests in need of service. -Assist manager to establish and monitor sidework duty completion. -Read daily communication sheets from previous shift and prepare one for the following shift. -Check restaurant for cleanliness and set up. Check tables for cleanliness and proper set up. -Communicate both verbally and in writing to provide clear direction to staff. -Comply with attendance rules and be available to work on a regular basis. -Perform any other job related duties as assigned. Thanks for your interest in this role. We hope to meet you soon. Dunkin' - Central Entrance is hiring immediately, so please apply today!
    $27k-36k yearly est. 44d ago
  • Service Advisor

    Hendrick 4.3company rating

    Member service representative job in Duluth, MN

    Rick Hendrick Buick GMC (Duluth) Location: 3244 Commerce Ave, Duluth, Georgia 30096 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Works with customer and technician to identify required maintenance. Advises customers on necessary and recommended services. Offers additional services and repairs to customers. Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer. Schedules appointments with customer. Meets dealership's standards for repair and order production. Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company's Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. Desired Education: o GED √ High School Diploma o Associate Degree o Bachelor Degree o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting √ Automotive o Business o Human Resources o Information Technology Desired Work Experience: o up to 3 years √ 3-5 years o 5+ years Education/Experience: Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills. Certificates and Licenses: √ Valid Driver's License o Automobile Salesperson License Computer Skills: Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations. Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions. Environment Demands: Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit *********************************************************************************************
    $39k-54k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Frandsen Financial Corporation 3.9company rating

    Member service representative job in Superior, WI

    Frandsen Bank & Trust is a growing community-oriented company looking for a full-time Customer Service Representative (CSR) to work at our Superior office. This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a CSR must meet customer expectations of receiving friendly, accurate, and efficient service. Job Duties: Provide superior customer service by being professionally helpful, curious, and courageous Process customer transactions accurately and proficiently Maintain exceptional cash handling skills and accurate balancing Consistently make customer introductions to banking partners to grow relationships Diligently examine all transactions to prevent losses and deter fraudulent activity Desired Skills: High school diploma or equivalent Cash handling experience preferred Strong verbal and written communication skills Attention to detail Proficiency in computers Salary range for this role is $16.15 to $19.15 per hour, depending on experience. We offer a competitive benefits package including health insurance, dental insurance, vision insurance, 401k, profit sharing, and ancillary benefits.
    $16.2-19.2 hourly 60d+ ago
  • Service Advisor

    Kolar Automotive Group

    Member service representative job in Hermantown, MN

    Kolar Automotive Group has had the privilege of serving the community for over 50 years. As a family owned and operated business, earning the trust of our customers, employees and community is what drives us to be better. We pride ourselves on doing business differently than everyone else. We strive to maintain our strong footprint in the community and not be your typical automotive dealership by having a great team, a strong business model, a healthy and rewarding company culture, and being intensely focused on quality. BENEFITS: 401(k) Health Insurance Paid Training Paid Vacation No Sundays Discounts on service, parts and vehicles! RESPONSIBILITIES: Meet with customers and determine their needs for repair and/or service of their vehicle issues Increase customer satisfaction by building customer relations. Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations. Monitor the progress of each vehicle throughout the day, and updating customers frequently Increase profitability by maximizing sales & execute retail promotions. Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times. Oversee and participate in quality control. Participate in the development and documentation of Standard Operating Procedures as appropriate. REQUIREMENTS: High School Diploma or equivalent. Accredited training in service advisor skills, customer satisfaction and quality control. Automotive service advisor experience. Ability to concentrate and accomplish tasks despite interruptions. Ability to perform a variety of tasks simultaneously. Must be willing to submit to a background check & drug screen
    $37k-66k yearly est. Auto-Apply 60d+ ago
  • Commercial Lines Customer Service Representative

    Reliable Insurance Agency

    Member service representative job in Hermantown, MN

    Purpose of Job: To provide additional support to commercial lines clients by supporting commercial lines teams in daily tasks and policy processing. To provide prompt, efficient, high quality service to all RIA clients Responsibilities: Certificates of insurance/evidence of property documents Processing/preparing auto ID cards MVRs Login to carrier sites daily to download and distribute policy/billing documents Processing commercial lines account manager documents when available to do so Preparing policy books Carrier follow ups Further career development through continuing education and obtaining designations Job Qualifications: Advanced computer skills Self-Motivation Ability to work in a team environment Ability to work extra hours during heavy workloads Accessibility after normal business hours Willingness to take direction from fellow colleagues Professional customer service telephone skills Exceptional communication and time management skills Ability to multitask Willingness to work at all locations Insurance experience and license preferred Performance Measurements: Semi-annual performance reviews will be conducted which entail, but are not limited to, new business production, processing efficiencies, workload management and account retention. Benefits: 401k Match Profit Sharing Section 125 - Daycare, Health, Dental & Vision 35 Hour Work Week Vacation PTO 7 Paid Holidays & Birthday off HSA Health Insurance - 100% of Employee Paid $50,000 Life Insurance - option to purchase additional coverage on employee, spouse & dependents at your cost Future Licensing, Designations, and CE Scheduled and Paid by Agency Group Long Term Disability - at your cost Group Dental - at your cost Group Vision - at your cost Aflac Benefits - at your cost LegalShield - Shared cost
    $32k-41k yearly est. 60d+ ago
  • Insurance and Financial Services Position - State Farm Agent Team Member

    Reid Strelow-State Farm Agent

    Member service representative job in Duluth, MN

    State Farm Insurance Agent located in Duluth, MN is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Reid Strelow - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Responsibilities Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Salary plus commission/bonus Paid time off (vacation and personal/sick days) Life Insurnace / Disability Insurance Health Insurnace benefits Flexible hours Growth potential/Opportunity for advancement within my agency Requirements Interest in marketing products and services based on customer needs Excellent interpersonal skills Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams Ability to conduct interviews in the office and in customer's home or business Ability to explain complex financial issues in understandable terms Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) Bachelor's degree required If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $27k-36k yearly est. 14d ago
  • Customer Service / Sales Representative

    Iron Trail Motors

    Member service representative job in Cloquet, MN

    Immediate opening for Customer Service/Sales Representatives to join our growing team! If you have previous customer facing sales or service experience and want to earn a excellent income we want to meet you! You will be joining one of the most exciting, fast paced, and rewarding careers in customer service sales with unlimited earning potential! Our representatives daily mission is answer questions and educate customers on how to buy the right vehicle that fits their budget and needs. Sales Consultant Responsibilities: Smile, and have a positive attitude Learn the product to become a product knowledge expert Present, demonstrate, and educate customers on specific vehicles Help customers find the right vehicle for their needs and budget Prospect and contact existing and potential customers to make them aware of manufacturer special offers Set follow-up appointments to keep customers aware of latest developments Use computer software to keep organized and provide excellent customer service Desire to succeed * Please do not apply unless you meet the following requirements. Applicants that do not meet the following requirements will not be considered. Valid Drivers License Previous customer service/sales experience Familiarity with computer software/typing Strong attention to detail Ability to work a rotating schedule 5 days per week. Our business hours are Monday - Friday 8:30am -7pm and Saturday 9am to 4pm. You must be motivated by high income potential and want to earn a minimum of $60,000.00 to $120,000.00 or more per year. Job Type: Full-time Pay: $60,000.00 - $120,000.00 per year Benefits: Benefits: -Paid Time Off at 30 days -Medial Insurance, Health, Vision, Dental, including advanced benefits of Free virtual visits and over 550 Free prescriptions! -401K -Employee Discounts on vehicles, parts and service -Paid training and career development Compensation Package: Commission pay Monthly bonus Schedule: Day shift Evenings as needed Monday to Friday Rotating weekends Ability to Relocate: Cloquet, MN 55720: Relocate before starting work (Required) Work Location: In person
    $32k-41k yearly est. 60d+ ago
  • Member Service Representative I (MSR)/Teller

    Northwoods Credit Union 3.8company rating

    Member service representative job in Cloquet, MN

    Member Service Representative I (MSR I)/Teller Northwoods Credit Union (NCU) is seeking to fill several Member Service Representative (Teller) positions in our Cloquet, MN locations. Are you passionate about customer service and looking for better hours and pay? Do you resonate with the credit union philosophy of "people helping people"? Are you eager to build a career in the banking industry while serving your local community? If so, we want to hear from you! This Full Time, entry-level position works varied hours between 7:00 AM - 5:30 PM, (typically 8:30 AM - 5:00 PM) Monday - Friday, with rotating Saturday shifts, 9:00 AM - 12:00 PM. The starting wage for this position is $17.00 per hour, or a more competitive rate based on experience. If this sounds like the perfect opportunity for you, apply today! About Northwoods Credit Union (NCU) Founded in 1936 in a small trailer on paper mill property, Northwoods Credit Union began with five paper mill employees who had a vision of offering fairly priced financial products and excellent service to their hardworking coworkers. Today, we continue to serve the employees of select employer groups as well as anyone who lives, works, goes to school, volunteers, or attends church in Carlton, Pine, and St. Louis Counties. Over the years we've changed names and locations, but our commitment to our members remains the same. Our vision of building life-long relationships, one member at a time begins with choosing the right employees to fulfill our mission. We seek to hire and retain qualified employees who share our core values of servant mentality, progressive thinking, integrity, compassion, and empathy. We offer competitive compensation, generous benefits, and a positive work culture to support this mission. A Day in the Life of an MSR As a Member Service Representative, you start each day ready to provide excellent customer service as the first point of contact for our members. You cheerfully greet current and prospective members, taking the time to really listen to their needs. With efficiency and accuracy, you process routine financial transactions such as deposits, withdrawals, transfers, loan payments, and cashing checks. Utilizing your product knowledge, you help each member understand how they can make the most of our products and services to meet their financial needs. You always make a great first impression, and enjoy nurturing ongoing member relationships while serving NCU's vision of building life-long relationships, one member at a time. Qualifications for a Member Service Representative I (Teller) High school diploma or equivalent Proficiency with Word, Excel, Outlook, and other commonly used office software 10-key skills Ability to become proficient with our core processing and other financial platforms Strong customer service skills Ready to Join Our Credit Union Team? Are you a positive, people person who picks up new skills quickly and thrives in a fast-paced environment? Can you prioritize tasks and handle cash and confidential information with discretion, honesty and integrity? Would you like to become part of a team with strong core values centered on compassion and empathy? Then this may be the job for you! If you believe you're a great fit for this position, please take a moment to complete our mobile friendly application. We look forward to meeting you! Location: 55720 Northwoods Credit Union is an equal opportunity employer All job offers contingent upon the successful completion of the preemployment screening process.
    $17 hourly 58d ago
  • Customer Service Representative - State Farm Agent Team Member

    Denise Burggraff-State Farm Agent

    Member service representative job in Moose Lake, MN

    Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative-State Farm Agent Team Member. Insurance experience not required; we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer service experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career. Responsibilities Serve as a primary contact for customers via phone, email, in-person walk-ins and text. Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate and knowledgeable support which includes responding to inquiries about insurance availability, eligibility, coverages, policy changes, billing clarification and resolving issues. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Maintain accurate documentation of all customer interactions. Order office & marketing supplies, complete daily deposits and daily mail needs. Work collaboratively with team members to meet agency service and retention goals. As an Agent Team Member, you will receive... From $45,000 annual+ bonuses available Simple IRA (matching) Health Insurance Holiday Pay Paid time off, birthday day off Team Lunches & Outings Monday-Friday 8:30-5 schedule, no weekends Training & development Continuing Education License Reimbursement Growth potential/Opportunity for advancement within my agency Agent Aspirant Program for individuals aspiring to start their own agency Requirements Interest in marketing products and services based on customer needs Excellent communication and interpersonal skills - written, verbal and listening People-oriented, you like to talk to others High attention to detail and ability to manage multiple tasks simultaneously Proactive in problem solving Pride in getting work done accurately and timely Able to learn computer functions and company software Property & Casualty Insurance License (must be able to obtain) Life & Health Insurance License (must be able to obtain) Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education This is an in-office position, must be able to commute to our agency daily in Moose Lake, MN. If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $45k yearly 25d ago
  • Customer Account Representative

    Community Memorial Hospital 4.7company rating

    Member service representative job in Cloquet, MN

    Community Memorial Hospital (CMH), a designated Critical Access hospital, is more than just a hospital. It's an independent healthcare campus that provides access to high quality primary and specialty care for Carlton County and beyond. Since 1958, CMH has provided exceptional care to our neighbors throughout Carlton County and beyond. Our team of over 400 staff and healthcare providers are guided by our mission & vision: MISSION: Your Neighbors Caring for You VISION: Community Memorial Hospital is the local health system of choice for quality health care, ensuring local access in collaboration with our local and regional partners. CMH is pleased to offer the following benefits to all regular full and part-time employees working a .5 FTE (20 hours/week) or above. Employees become eligible for all benefits on the first day of the month following their date of hire. Benefits include medical insurance, flexible spending accounts, retirement plans, short-term and long-term disability, life insurance, paid personal time off (includes vacation, sick time and holidays), funeral leave, fitness reimbursement plan, employee assistance plan, employee illness bank, and christmas club. CMH is an Equal Employment Opportunity employer. Job Summary Responsible to provide the patient with a personal representative able to answer questions on patient accounts and billing policies. Process professional claims. Resolve denials, errors, and credit balances; submit appeals; manage recurring accounts; compliant billing according to regulations. Requirements: Experience working in a hospital or clinic business office for a minimum of 2 years. Experience and knowledge of Medicare and Medicaid billing and claim submissions preferred and must possess or be able to pass the Medicare Billing Certificate Program within one year from start date. Must demonstrate a strong knowledge of the patient registration process. Must have the ability to handle multiple tasks simultaneously with tactful, courteous customer relations; must have computer word processing skills; requires competent written and verbal communication skills; be capable of interacting with all levels of staff; must have basic mathematical comprehension and be accurate in basic mathematical calculations. Occasional travel may be required for continuing education. Wage * Signing Bonus $3,000.00* Depending on your work experience, you could earn a wage from $18.12 to $23.91 per hour. Apply Now Complete a job application and submit form online. Complete a job application and submit form online: ************************************************** Community Memorial Hospital is an Equal Opportunity Employer.
    $18.1-23.9 hourly 43d ago
  • Online Fulfillment Team Member

    Fleet Farm Careers 4.7company rating

    Member service representative job in Hermantown, MN

    At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy working in a physical and fast paced manner, this role is for you! The Online Fulfillment Team Member will provide a positive customer experience through timely execution and fulfillment of online orders. The Team Member will be responsible for locating merchandise for online customer orders in both the backroom and on the sales floor. Job duties: Complete Buy Online Pickup In Store (BOPIS) orders within a four-hour timeframe to ensure customer satisfaction. Ship Pick Pack and Ship (PPS) orders within a two day timeframe, unless specifically marked for next day delivery service. Properly prepare and pack customer orders for shipment using correct materials in a timely manner. Properly organize, stock, and fulfill layaway orders during the holidays. Provide outstanding service to customers by maintaining attention to detail and completing assigned work in a timely manner. Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives. Job Requirements and Education: High School Diploma or GED preferred. Ability to work a flexible schedule, including days, nights, weekends, and holidays is required. Ability to be certified to operate a forklift and other material handling devices. Able to lift and move 50 pounds on a regular basis and climb ladders. Warehouse environment can expose temperature fluctuations (hot/cold), noise, dust, and uneven walking surfaces. Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.
    $28k-34k yearly est. 6d ago
  • Restaurant Staff Food Service Team Member

    Dunkin'-Central Entrance

    Member service representative job in Duluth, MN

    Dunkin' - Central Entrance is looking for a full time or part time Restaurant Staff team member to join our team in Duluth, MN. The Restaurant Staff team member is responsible for customer service and commitment to excellence through meeting or exceeding hospitality and service standards. Restaurant Staff responsibilities include: -Effectively communicate with management in a timely manner regarding scheduling issues, customer service problems, and equipment malfunctions. -Follow all safety procedures and guidelines including personal safety, equipment use, and food handling and storage. -Ensure all products are stocked, maintained, and prepared according to company quality standards. -Maintain a clean, safe working environment. -Clean the customer service areas by following the proper procedures as directed by the manager on duty, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units. -Demonstrate fiscal responsibility with all company assets by following company cash handling policies. -Demonstrate ability to be a team player by contributing to the teams success and communicating effectively with other Customer Service Representatives. -Assume additional responsibilities as assigned. -Maintain or exceed standards of appearance, cleanliness, hygiene, and health standards. -Frequent washing of hands. A qualified candidate will have: -A high school diploma or equivalent or higher preferred but not required -Strong work ethic and willingness to learn -Demonstrated ability to work in a team environment. We look forward to seeing you for an interview for our full time or part time Restaurant Staff role at Dunkin' - Central Entrance soon!RequiredPreferredJob Industries Other
    $27k-36k yearly est. 1d ago
  • CSR / Pizza Maker - $14/hr

    Domino's Franchise

    Member service representative job in Superior, WI

    Domino's in Superior is looking for fun, energetic, go getters. No experience is necessary. Candidate must be willing to work some late nights and weekends. Job responsibilities include: Answering phones, doing dishes, folding boxes, helping with daily prep, and of course making our delicious food. Punctuality is a must. Fill out application here or at the store. No phone calls please. All smiling faces welcome. Additional Information All your information will be kept confidential according to EEO guidelines.
    $30k-38k yearly est. 15d ago
  • Customer Service Representative

    Frandsen Financial Corporation 3.9company rating

    Member service representative job in Cloquet, MN

    Frandsen Bank & Trust is a growing community-oriented company looking for a full-time Customer Service Representative (CSR) to work at our Cloquet office. This position works in a team environment to provide direct customer support. A high level of professional communication, attention to detail, and technical skills are required to provide quality service. In the few minutes necessary to perform most transactions, a CSR must meet customer expectations of receiving friendly, accurate, and efficient service. Job Duties: Provide superior customer service by being professionally helpful, curious, and courageous Process customer transactions accurately and proficiently Maintain exceptional cash handling skills and accurate balancing Consistently make customer introductions to banking partners to grow relationships Diligently examine all transactions to prevent losses and deter fraudulent activity Desired Skills: High school diploma or equivalent Cash handling experience preferred Strong verbal and written communication skills Attention to detail Proficiency in computers Salary range for this role is $18.00 to $20.00 per hour, depending on experience. We offer a competitive benefits package including 401k and profit sharing.
    $18-20 hourly 60d+ ago
  • Customer Service / Sales Representative

    Iron Trail Motors

    Member service representative job in Cloquet, MN

    Job description Immediate opening for Customer Service/Sales Representatives to join our growing team! If you have previous customer facing sales or service experience and want to earn a excellent income we want to meet you! You will be joining one of the most exciting, fast paced, and rewarding careers in customer service sales with unlimited earning potential! Our representatives daily mission is answer questions and educate customers on how to buy the right vehicle that fits their budget and needs. Sales Consultant Responsibilities: Smile, and have a positive attitude Learn the product to become a product knowledge expert Present, demonstrate, and educate customers on specific vehicles Help customers find the right vehicle for their needs and budget Prospect and contact existing and potential customers to make them aware of manufacturer special offers Set follow-up appointments to keep customers aware of latest developments Use computer software to keep organized and provide excellent customer service Desire to succeed * Please do not apply unless you meet the following requirements. Applicants that do not meet the following requirements will not be considered. Valid Drivers License Previous customer service/sales experience Familiarity with computer software/typing Strong attention to detail Ability to work a rotating schedule 5 days per week. Our business hours are Monday - Friday 8:30am -7pm and Saturday 9am to 4pm. You must be motivated by high income potential and want to earn a minimum of $60,000.00 to $120,000.00 or more per year. Job Type: Full-time Pay: $60,000.00 - $120,000.00 per year Benefits: Benefits: -Paid Time Off at 30 days -Medial Insurance, Health, Vision, Dental, including advanced benefits of Free virtual visits and over 550 Free prescriptions! -401K -Employee Discounts on vehicles, parts and service -Paid training and career development Compensation Package: Commission pay Monthly bonus Schedule: Day shift Evenings as needed Monday to Friday Rotating weekends Ability to Relocate: Cloquet, MN 55720: Relocate before starting work (Required) Work Location: In person #hc165027
    $32k-41k yearly est. 20d ago

Learn more about member service representative jobs

How much does a member service representative earn in Duluth, MN?

The average member service representative in Duluth, MN earns between $25,000 and $42,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.

Average member service representative salary in Duluth, MN

$32,000
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