Customer Experience Representative
Member service representative job in Wichita, KS
Customer Experience Representative - Electrex | Wichita, KS
Be the Voice of the Customer. Deliver Precision. Elevate Every Interaction.
At Electrex, we partner with OEM leaders across turf, agriculture, construction, public utilities, and off-road industries to design and deliver custom wire harness solutions. As a Customer Experience Representative, you'll be the key link between our OEM customers and our internal teams-managing purchase orders, coordinating requests for quotes (RFQs), and ensuring every interaction reflects our promise: Better, Right, Pain Free.
Schedule: Monday-Friday | 8:00 a.m. - 5:00 p.m.
What You'll Do
Receive, review, and enter customer purchase orders-verifying part numbers, pricing, lead times, and documentation accuracy.
Manage and complete RFQs for custom wire harnesses-coordinating with engineering, design, and production to ensure timely, accurate responses.
Serve as the primary liaison for OEM customers, crafting clear, professional written communication that builds trust and confidence.
Proactively coordinate order status updates, schedule changes, and delivery details with precision and follow-through.
Support new product introductions and prototype builds, ensuring seamless communication from design to delivery.
Identify opportunities for process improvement or value-add solutions that enhance customer satisfaction.
Track and report key customer metrics-on-time delivery, order accuracy, and satisfaction trends.
What We're Looking For
Education:
High school diploma or GED required; Associate's degree preferred.
Experience:
2-4 years in customer coordinator, account management, or inside sales, preferably in manufacturing or environments that support businesses that build high value precision products.
Experience working with purchase orders, RFQs, and/or ERP systems strongly preferred.
Spanish Bilingual a plus.
Skills:
Exceptional written and verbal communication-professional, concise, and polished in every email and/or phone call.
Strong organizational skills and ability to manage multiple customer accounts and deadlines.
High attention to detail when reviewing orders, pricing, and technical data.
Proficiency in Microsoft Office; experience with ERP or CRM systems a plus.
Proactive, curious, and solutions-oriented-able to anticipate needs before they arise.
Why Electrex
You'll gain visibility into project management, product development, and executive-level customer engagement, building a strong foundation for career growth within a company known for excellence, integrity, and service that goes beyond the transaction.
Here, every role plays a part in keeping our customer experience Better, Right, and Pain Free.
ELECTREX, Inc. EEO & Employment Eligibility Electrex, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws. About the Company: Our strength as an organization comes from our deep belief that business should create more than just economic capital, but social and spiritual capital as well. Electrex, Inc. understands the importance of doing well and doing good - for our customers, our employees, our suppliers, and our community. Etched in our DNA, you will see an organization built on Character, Connection, Competence, and Commitment lived out through Serving People, Pursuing Excellence, Stewarding Resources, and Honoring God. Every undertaking is built around these principles, and our pursuit to live by them is never finished. For more information visit ***********************************
Client Solutions Retention Representative (Cox Business)
Member service representative job in Wichita, KS
Company Cox Communications, Inc. Job Family Group Sales Job Profile Inside Relationship Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % Yes, 5% of the time Work Shift Day Compensation
Hourly pay rate is $17.02 - $25.48/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $28,340.00.
Job Description
Client Solutions Retention Representative
Great relationships don't just happen - they're built with trust, authenticity and a spark of curiosity. If you've got the talent to turn connections into meaningful partnerships, we want to hear from you.
At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies.
We're on the hunt for an Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed - all while driving revenue and advancing your own career.
Ready to work with a team that's as invested in your success as you are? Let's talk!
What's in It for You?
Here's a sneak peek of the benefits you could experience as a Cox employee:
* A competitive salary and top-notch bonus/incentive plans.
* A pro-sales culture that honors what salespeople (like you!) contribute to our success.
* Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
* A true team environment, with 3 days of real-life collaboration in the office.
* Comprehensive healthcare benefits, with multiple options for individuals and families.
* Generous 401(k) retirement plans with company match.
* Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
* Professional development and continuing education opportunities.
* Access to financial wellness/planning resources.
Check out all our benefits.
What You'll Do:
You'll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers' needs while also assisting with billing related inquiries Here's a look at what you'll be doing:
* Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers.
* Answering customer billing calls creating a best in class experience while assisting with billing related needs.
* Driving additional revenue with a focus on customer needs and exploring upsell opportunities.
* Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services.
* Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell.
* Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons.
* Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported.
* Working with sales support to find the best solutions and resolve installation or service challenges.
* Educating customers on how to maximize their Cox Business products and services, including features, billing and charges.
* Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.
Who You Are:
You're an empathetic listener with a knack for solving problems. Here's what sets you apart:
Minimum:
* 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor's degree in a related field.
* Proficiency with computers and common business software.
Preferred:
* An associate degree or technical certification in a related discipline.
* B2B sales experience with a proven track record of meeting quotas.
* Background in revenue generation or customer retention roles.
* Experience in the communications industry or with a major communications equipment vendor.
Your next big opportunity starts here. Apply to Cox today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyCustomer Service Representative - Automotive
Member service representative job in Wichita, KS
":"American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for a Customer Service Representative - Automotive to join our growing team. As a Customer Service Representative you will be responsible for taking inbound calls from AGWS Customers to assist with questions related to maintenance claims.
You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests.
Responsibilities will include, but are not limited to: - Reviewing automotive contracts and evaluating maintenance claims - Obtaining any needed documentation from the customer to assist with processing maintenance claims - Assisting customers with general questions related to their contracts, and going over provisions on contracts - Using the AGWS system to log notes and input documentation","job_category":"Customer Service","job_state":"KS","job_title":"Customer Service Representative - Automotive","date":"2025-12-03","zip":"67201","position_type":"Full-Time","salary_max":"0","salary_min":"0","requirements":"Technical certification or degree preferred~^~Strong customer service and phone skills~^~Previous automotive experience in service or automotive related customer service is a plus~^~Must be able to type a minimum of 30 WPM~^~Strong multitasking skills~^~ASE certifications a plus~^~Bilingual in English\/Spanish preferred","training":"On the job","benefits":"We strive to offer an environment that provides our associates with the right balance between work and family.
We offer a comprehensive benefits package including: - Medical, dental, vision, life insurance, and a health savings account - 401(k) with up to 6% matching - Professional development and training - Promotion from within - Paid vacation and sick days - Eight paid holidays - Referral bonuses Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.
Reynolds and Reynolds is an equal opportunity employer.
","
Member Services Representative
Member service representative job in Hutchinson, KS
Job Details Hutchinson, KSDescription
THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that's what you need. We need you, because face it, our planet wouldn't be the same without you. You belong!
ORGANIZATION OVERVIEW
Title: Member Services Representative
Reports To: Club Manager
FLSA Classification: Non-Exempt
THE OPPORTUNITY
Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United FP is dynamic, growing and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!
What You'll Be Doing
As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.
You will ensure our club is super clean because our members value this and we're known for that too.
Finding new and current members to join the fitness trainer in fitness classes.
You'll impress new and existing members when you introduce them to our Black Card amenities. They're going to want these benefits!
You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
Be a leader! Be passionate - love what you do! Have fun and invite members to do the same!
Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
United FP offers competitive salaries, PF Black Card membership and opportunities for growth.
Qualifications
What You'll Bring to the Table:
Birthdate that confirms you are a minimum of 18 years of age.
Passion for helping others.
Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
On-time dependability because you know people are counting on you.
High School diploma or GED equivalent.
Physical Demands:
Must be able to occasionally lift, push, or pull at least 50 lbs.
Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.
Member Services Representative
Member service representative job in Hutchinson, KS
Job DescriptionBenefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Purpose: Responsible for all account receivable operations to ensure financial growth and success of the company. Maintains and assists members and potential members with financial questions. Assures outstanding customer service and member retention.
Essential Duties:
Data entry of all membership records and accounts including new members and changes to accounts
Answer multiple phone lines
Records daily payments
Responsible for all billing statements, notification, arrangements, and collections of past due accounts
Attends all staff and club meetings and events
Complies with the Genesis Health Club staff policy handbook
Expectations:
Present a professional demeanor at all times when representing the club.
Provide input in developing strategies to support club goals and objectives.
Develop and build a team atmosphere among staff and departments.
Influence and motivate other staff members to perform at their maximum capacity.
Ability to respond to common inquiries or complaints from members.
Assists with all aspects of front desk operations and customer service when required or as needed.
Requirements:
Minimum 1year experience in a customer/member service position.
Basic math aptitude
Working proficiency in a Windows environment with basic work processing and data entry skills
High School Diploma or equivalent
Member Connection Specialist
Member service representative job in Hutchinson, KS
Heartland Credit Union is seeking a friendly, service-driven Member Connection Specialist to be the first point of contact for our members and create a welcoming lobby experience. This role is key in connecting members with the right products, services, or team members-whether it's assisting with day-to-day needs or introducing them to a loan officer. If you're passionate about providing exceptional service, enjoy building relationships, and thrive in a fast-paced, team-oriented environment, we'd love to meet you!
ABOUT HEARTLAND
Heartland Credit Union is not-for-profit financial institution that has provided exceptional member service for over 75 years by delivering solutions, earning trust, and building relationships! As we continue to grow, we need great talent like you to be a part of our team and culture. HCU locations in Kansas include Wichita, Hutchinson, Newton, Haven, Hays, and Ness City. Learn more about Heartland Credit Union by going to *************
WORK DETAILS
Location: Our downtown branch, 129 West Avenue A in Hutchinson, KS.
Hours: between 7:45am-5:45pm Monday through Thursday, 7:45am-6:15pm Friday and 8:45am-12:15pm on rotating Saturdays.
Must be available to work 36-40 hours per week.
No evenings or Sundays!
RESPONSIBILITIES
* Greets members entering the branch, directs them to the correct staff member for assistance and provides assistance with ATM usage, online and mobile account enrollment and usage and other branch services.
* Serves walk-in members with various account inquiries.
* Assists members to and in the Member Connection Suite.
* Connects members with appropriate HCU team member/department through our video software.
* Liaison between member using video software and consumer lending staff for document scanning, notary, card delivery, and other related.
* Reset video connections suites after each member interaction.
* Receives and processes changes of name, addresses, and other account information as needed.
* Performs teller functions, including but not limited to, receiving cash, disbursing cash, adding new shares, closing shares, if applicable.
* Works with members to help answer questions and resolve any account related issues or needs.
* Maintains privacy of member account information.
* Presents and explains HCU services and products to members and assists in meeting their financial needs.
* Participate in HCU community events.
* Maintains a working knowledge of HCU products and services.
* Ensures members are informed of HCU services and policies. Refers members to appropriate departments.
* Ensures HCU's quality reputation is maintained and projected.
* Attends meetings and trainings as required.
* Providing members personalized, exceptional member experience, with each interaction.
* Actively contributes to positive, professional working environment.
* Performs all related duties and special projects as assigned.
SKILLS
* Excellent communication skills.
* Accurate and attentive to detail.
* Good math skills.
* Well organized.
* Willingness to assist others.
* Abilities generally acquired on the job within six months.
* Strong referral skills.
* Ability to understand and interpret policies and procedures.
* Proficient in MS Office including Word, Excel and Outlook.
* Able to operate related computer applications and PC.
* Professional appearance.
* Flexible and open to change.
REQUIREMENTS
* High school graduate or equivalent.
* Previous customer service and cash handling experience preferred.
* Accurate and attentive detail.
* Excellent communication skills.
* Ability to move 30 lbs. occasionally and/or up to 10 lbs. frequently.
* Stationary for extended periods of time.
EOE: race, color, religion, sex, national origin, disability, protected veterans.
For immediate consideration:
To apply from our career site, go to Apply Now. If you are viewing from an outside posting board, go to ************* then find "Careers." You must create an account to apply and upload a resume. All inquiries are completely confidential.
Customer Service Rep
Member service representative job in Hutchinson, KS
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Customer Service Representative
Member service representative job in Wichita, KS
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
* One year of office support experience in a customer service role preferred
* High School diploma
* Excellent customer service skills and attitude
* Excellent written and verbal skills
* Proficient with office equipment
* Attention to detail
* Problem-solving
* Computer proficiency - MS Suite
* Typing speed 45WPM
* Professional appearance
* Ability to multi-task in a fast-paced environment
* Bilingual skills a plus
* Occasional overtime as needed
Pay $18.00 - $20.29 per hour
Benefits Summary:
* Medical/Dental/Vision
* 401k plus a company match
* ESPP - Employee Stock Purchase Plan
* EAP - Employee Assistance Program (no cost to you)
* Vacation & Sick pay
* Paid Company Holidays
* Life and AD&D Insurance
* Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
* E-verify Participation
* Right to Work
Auto-ApplyMember Services Representative 2 - Member Contact Center
Member service representative job in Wichita, KS
Job DescriptionSalary: Starting at $17/hr
About Us
Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.
Who Should Apply
Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectationsevery day?
What You'll Do
At Mid American Credit Union a Member Service Representative, serves as an ambassador for the credit union with the overall purpose of providing friendly and efficient customer service to members. The primary responsibility of this position will be to ensure our member's needs are met by developing ongoing relationships with them to make their visits a memorable experience.
Do you enjoy learning new things? As a Member Service Representative you will have the opportunity for continued learning as you complete a 5-tiered training program with increased responsibilities. In addition to hourly rate, there will be an opportunity for incentive pay at conclusion of training!
Member Relations
Exhibit strong interpersonal skills while interacting with members and all co-workers to exhibit a commitment to providing above and beyond customer service.
Individual will possess good verbal and nonverbal communication skills while assisting members.
Demonstrate the ability to demonstrate critical thinking while handling complex transactions.
Focus on deepening the relationship between the credit union and the member.
Demonstrate an understanding of products and willingness to educate our member about them.
Meet the members needs and make them a priority.
Maintain a positive attitude and engages members when they interact with them.
Member Resolution
Individual will excel in listening to the members needs while finding solutions that best help meet the members needs.
Demonstrates the ability to problem solve in a timely manner while following guidelines set by the credit union.
Individual will use all training provided to ensure members needs are fully met while being committed to first contact resolution.
Operations
Follow all policies and procedures set by the credit union when assisting members.
Understand cash and check handling responsibilities and procedures. Upon completion of training, individual will be able to explain all documentation in relation to account ownership to include trust and business accounts to members.
Ability to multi task while maintaining a high level of efficiency.
Cultural Responsibilities
Be committed to being part of the Mid American team! Show commitment to learning and growth. Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members. Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism.
What You Need to Get the Job Done
Education - High School Diploma or GED required
Experience - Six months to two years of similar or related experience, including time spent in preparatory positions. Need to have proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).
Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.
What You'll Love About Us
A Company that Cares.We are more than a financial institution; we give back to our community. We teach financial literacy and donate and support local organizations.
Work that Stays at Work.Genuine work/life balance served here!
Rest and Relaxation.Paid vacation time, personal leave and paid holidays!
Health Benefits.Medical with HSA and FSA options, dental, and vision.
Prepare for the Future.401(k) with a generous company match.
Invest in YOU. Tuition Reimbursement Program.
An Equal Opportunity Employer
Mid American Credit Union is an Equal Opportunity Employer whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law.
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
This Company Participates in E-Verify
The Right to Work
Este Empleador Participa en E-Verify
El Derecho a Trabajar
Customer Service Representative CSR
Member service representative job in Wichita, KS
Benefits:
Dental insurance
Health insurance
Opportunity for advancement
Training & development
Are you an organized, customer-focused individual with a passion for delivering excellent service? We are seeking a friendly and detail-oriented Automotive Service Receptionist/Advisor Assistant to join our team at Affinity Automotive Services. This is a key position where you will be the first point of contact for our customers, ensuring they receive a warm welcome and efficient service.
Key Responsibilities:
Greet and assist customers in a professional and friendly manner
Answer incoming phone calls, schedule appointments, and manage the Text messages and online service appointments
Maintain accurate customer records and service history
Communicate with customers regarding repair status and estimated completion times
Process payments, invoices, and related administrative tasks
Support the service team with Vehicle and Parts check in, clerical duties and data entry
Qualifications:
Previous experience in a receptionist, customer service, or administrative role (automotive experience preferred but not required but must have some automotive interest and passion.)
Excellent communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Proficiency in Google/ Android Tablets and ability to learn industry-specific software
Strong attention to detail and commitment to providing a positive customer experience
What We Offer:
Competitive pay based on experience
Opportunities for growth and advancement
A supportive and collaborative work environment
Paid training and professional development
How to Apply:
If you're ready to be a part of a dynamic team and provide exceptional customer service, we want to hear from you! Send us your resume Help join us and help keep our customers on the road with confidence! Compensation: $32,000.00 - $45,000.00 per year
Perks Of Being Part Of Our Team
Blue Cross Blue Shield Health Insurance $1,500 Deductible, Dental, Vision, Life Insurance, and Retirement
5 day work week so you are home every weekend
Paid Training - ASE Certifications and monthly training
Paid Holidays (6/year) - New Years, Memorial Day, 4th of July, Labor day, Thanksgiving, and Christmas
Up-to-date technology and equipment - New technology requires the right training and equipment we follow the trends and adjust accordingly to better serve the customers vehicle needs
Working with professionals that want to better themselves and grow with the company
Customized incentives, performance pay packages - We realize not everyone has the same needs
Growth personally and professionally- goals annually reviewed and celebrated
Tool insurance - You have an investment of tools, they should be covered in the event of a catastrophic situation
A team that appreciates what you do and who you are. Not just a number, truly appreciated and a part of a family
Plenty of work to make the money you want to make, on all makes and models 2000 and newer
Every day is a new challenge, or experience working on and diagnosing different makes and models, if you are tired of doing the same thing over and over: Which, by the way, is the definition of insanity. Comfortability is not always a good thing. It might be time for a change
Our Rules Of Engagement
Family - We will treat each other with respect at all times
Caring - We are going to care for our Customers and each other. We will do life together and support each other. Lift others up around you when needed
Appearance - We are a professional Most Makes and Models Shop and we will present ourselves proudly by being well groomed and always in company uniform
Integrity - Do what's right even when no one else knows
Quality - Job done right, on time, the 1st time
Responsible - Take responsibility for your actions. Let's replace blame, excuses, and denial with accountability, responsibility, and commitment
Optimistic - Spread optimism and enthusiasm to all
Reliable - Always follow through on your commitments and promises
Attention to Detail - Everything is important
Team - Think about what is best for your team
Growth - Grow your knowledge and ability daily as well as others around you
Teach - Ability to show others what needs to be done and lead by example
Cleanliness - Maintain a clean atmosphere/environment and work area
Assertive - Be willing to take risks
Respect - For Customers, Team members, vehicles, tools, and equipment
Fun - Make everyone's time enjoyable while staying focused on the job at hand and never at the expense of someone else
Auto-ApplyCustomer Service Rep - 2nd shift
Member service representative job in Wichita, KS
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at ***********
Location: USA - Wichita, 3298 S. Turnpike Drive, Bldg 1-338G
Division: Solutions
Job Posting Title: Customer Service Rep - 2nd shift - 101822
Time Type: Full Time
Role Summary:
As a Customer Service Employee, you will play a crucial role in maintaining positive customer relationships and ensuring excellent customer service experiences. Your responsibilities include assisting customers with their inquiries, resolving issues efficiently, and coordinating with warehouse teams to meet customer needs efficiently while upholding the company's standards of customer satisfaction.
Principal Responsibilities:
(The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
* Respond to Customer Inquiries: Answer customer queries via phone, email, or the Customer Service Database in a professional and timely manner.
* Resolving Issues: Utilize physical stock checks and system tools to validate customer issues, troubleshoot problems, and provide resolution based on findings.
* Inventory Management: Assist in managing inventory levels, conducting stock checks, and correcting inventory records as needed.
* Safety Compliance: Adhere to the Safety Policy and Guidelines to ensure a safe warehouse working environment.
* Process Knowledge: Develop a good understanding of the warehouses processes and inventory in order to provide accurate feedback to customer inquiries.
* Customer Communication: Provide communication with the customer regarding status on orders, delivery inquiries, and issue resolution.
* Delivery: Utilize designated vehicles to deliver product to customers as needed based upon customer issue resolution.
* Warehouse Communication: Effectively communicate with other departments within the warehouse to expedite processes and resolve customer issues effectively.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
open/close
Print Share on Twitter Share on LinkedIn Send by email
Easy ApplyAccount Services Representative
Member service representative job in Wichita, KS
As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.
Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.
Job Description
At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.
As an Account Services Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Account Services Representative is part of a supportive, service-oriented team that:
• Promotes quality customer experience, through honest and committed customer care.
• Respond to inbound customer questions, problems, and requests regarding account balances, service additions, billings/payments, or other general or account-related services.
• Captures opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.
• Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
Unleash your potential with Cox Communications as an Account Services Representative, where you'll be enhancing the lives of our customers and your career.
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Keep reading to learn more about the role and to apply to join the Cox Communications team today!
Primary Responsibilities and Essential Functions
• Work in a call center environment delivering excellent customer care by greeting customers, asking questions, and actively listening to customers to understand their needs or requests.
• Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
• Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
• Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customer's circumstances.
• Educate on billing details, Cox policies and procedures concerning prices, billing and service.
• Perform any necessary calculations pertaining to fees, time periods, or dates.
• Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non-account-related troubleshooting.
• Other duties as assigned.
Qualifications
Minimum
-6 months work experience providing service directly to customers
-6 months experience using a computer in a work or non-work setting
-High school graduate or GED or equivalent work experience
-Eligibility to work in the United States
Preferred
-6+ months experience working in a position that requires meeting sales goals
-1 - 2 year work experience in a customer service role, not specific to just Call Center
-Strong aptitude for helping customers and a customer experience focus
-Enthusiastic and personable
-Must be able to work in a call center or highly structured environment
-Strong computer skills and be able to navigate through multiple screens
-Ability to adapt to constant change
-Demonstrated solid work history.
Additional Information
Your Career At Cox
From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises.
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Customer Service Representative - Overnight Patient Registration
Member service representative job in Wichita, KS
Shift Hours: Part-time, 7:00 PM - 7:30 AM, Monday R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
Here's what you can expect working in Patient Registration (Customer Service):
* Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
* Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
* Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
* A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.
Requirements:
* High School Diploma or GED
* Excellent customer service experience
For this US-based position, the base pay range is $14.00 - $18.24 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook
Auto-ApplyCustomer Service Representative
Member service representative job in Wichita, KS
Requirements
Qualifications
High School Diploma or equivalent
Previous experience in a Clerical or Customer Service environment
Knowledge of Microsoft Office (Word, Excel) etc.
Proficient general office skills (typing, computer, fax, filing, multiple phone line)
Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None
CSR- Gazette
Member service representative job in Wichita, KS
Gazette Job Posting:
About the Job
Customer Service Representative- Full-Time Help us help customers manage their subscriptions. You'll be answering phone calls from the comfort of your home. You'll need a reliable internet connection, a newer model computer, a headset, and a dedicated, quiet workspace where you can train and work without interruptions. Having a distraction-free and noise-free background is important. You will be assisting customers with filing complaints, billing inquiries, opening/closing accounts, and fulfillment issues. Our ideal applicant is very comfortable in a high-call-volume environment and ready to stay busy! Job Requirements:
Required availability includes start times as early as 7 AM and ending at 4 PM MST (8AM-5PM CST)
Reliability, schedule adherence
Reliable internet connection (A minimum of 50 Mbps download speed).
PC or Laptop with at least Windows 8 or High Sierra IOS.
USB headset for taking calls
A dedicated, quiet workspace.
Excellent reading/writing skills.
Ability to work 25+ hours per week, minimum.
Ability to work at least one weekend day per week- weekend shifts are shorter from 7 AM to 12 PM MST
Solid PC skills. (data entry, systems navigation, basic troubleshooting, etc.)
Must live in Wyoming or Kansas.
Other information:
Permanent position.
Monetary Incentives.
Training will be done remotely via ZOOM.
Training is paid.
You will be paid weekly via direct deposit.
Auto-ApplyCustomer Service Representative - Wichita, KS
Member service representative job in Wichita, KS
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Seasonal Business Tax Customer Service Representatives
Member service representative job in Wichita, KS
Assist customers, via inbound phone calls, who have purchased the client's tax and accounting software. You will help to answer software related questions and perform troubleshooting to resolve the customer's business tax related questions. Duties will also consist of assisting the full-time staff with various product testing, activities, and special projects that will periodically arise throughout the tax season.
Qualifications
Job Requirements:
High School diploma / GED
Some college level coursework in business, accounting, or computer sciences or tax preparation training is preferred but not required
Previous Customer Service Experience within a call center environment handling both inbound calls and/or providing technical support or troubleshooting is preferred
Accounting, bookkeeping, or tax preparation experience preferred
Customer Service Representative
Member service representative job in Wichita, KS
At Rank 1 Marketing, Inc., we have developed many successful marketing campaigns that can reach your ideal customers. Rank 1 Marketing, Inc. works hand in hand with some of the biggest clients in the world. We offer customers a unique shopping experience that can not only help educate the customer but also give each customer the right information to help make the best decision for them or their family. These campaigns happen in-store and dramatically increase sales for our clients' products and services.
Professionals with customer service experience are wanted to fill our Customer Service Representative positions.
We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Customer Service Representatives will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry. We are seeking candidates that are outgoing, personable & comfortable working in a team environment with a focus on customer satisfaction and professional development.
Rank 1 Marketing, Inc. - Wichita, KS
Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty.
We handle all training for our team hands on. We are looking to teach, train, and develop a manager from the ground up.
We offer a competitive pay structure and opportunity for growth and advancement.
Job Description/Responsibilities:
Contribute to a positive & energetic environment
Maintain professional standards in marketing, sales & customer service
Direct customer interaction to promote products & services
Participate in daily training sessions & campaign meetings
Qualifications
Degree preferred
Desire to participate in professional development and take on new responsibilities
Self-motivated and comfortable working both independently and as part of a team
Customer service or customer relationship experience
Ability to perform at a high level in a fast paced environment
In the previous years we have been able to provide exceptional training for customer service, marketing, and sales management and we have expanded to multiple locations nationally. We continue to train within our company to maintain the values and integrity that have allowed us to become one of the fastest growing outsourced providers for consultative customer sales in our market. We are currently hiring representatives to work and expand our client's campaign in the
Sedgwick County market.
Position Benefits
Competitive compensation
Merit based advancement
Uncapped bonuses & incentive plan
Fun Atmosphere
Travel Opportunities
Company events
Candidates with the following backgrounds are urged to apply:
sales, marketing, teacher, administrative, events, event planning, customer service, direct marketing, outside sales, promotions, promotional events, project manager, project management, retail sales, retail management, retail manager, tutor, retail, advertising, public relations, media, teaching, training, personal trainer, entry level sales, entry level marketing, entry level customer service, military, Sports, athletes, fitness, gym, training, weights, general
Additional Information
All your information will be kept confidential according to EEO guidelines.
Guest Experience Representative - INTRUST Bank Arena
Member service representative job in Wichita, KS
As a Guest Experience Representative, you play a vital role in delivering amazing experiences through world-class entertainment, one guest at a time. You will be a key player in creating a welcoming, safe, and memorable environment for every guest. In this dynamic position, you will have the opportunity to work across a variety of front-line roles - including ticket scanning, ushering, attendant, and support roles. Whether you are helping guests find their seats, answering questions, or problem-solving, your goal is to ensure each guest feels welcomed, valued, and supported with a positive and friendly attitude from the moment they arrive until the final encore or buzzer.
RESPONSIBILITIES:
Reports to Manager, Coordinator and Supervisor in appropriate uniform to attend pre-event briefings.
Welcome guests first with a warm smile, eye contact, and positive, energetic attitude.
Conduct 5-minute zone check of assigned position, reporting any hazards or items that need attention.
Have thorough knowledge of venue layout, policies, and event timelines to identify key locations, functions, and answer guest inquiries.
Anticipate guests needs first and take initiative to offer assistance in all forms.
Assist with accessibility services and accommodations as requested, including wheelchair escorts.
Support crowd control efforts by guiding traffic to keep walkways, platforms, and aisles clear.
Utilize radio to communicate effectively with leadership concerning guest or event needs.
Report any suspicious activity or safety concerns immediately before, during, or post event.
Monitor guest behavior and ensure compliance with venue policies and code of conduct.
Listen and handle guest concerns or complaints promptly and professionally; escalate when necessary.
Respond to guest questions, feedback, or concerns with empathy and solutions-first mindset.
Collaborate and refer to your supervisor to resolve seating issues or relocations when applicable.
Follow all safety standards, company, and department policies and procedures.
Operate equipment to perform necessary assignments such as ticket scanning devices to verify tickets.
Be knowledgeable of emergency procedures and assist during evacuations, or incidents as needed.
Work collaboratively with other team members and departments to deliver a seamless guest experience.
Act in a professional manner always with guests, clients, team members, and other encountered.
Provide and deliver exceptional guest experiences to every guest, client, or team member, every time.
Maintain cleanliness and organization of assigned areas.
Remain flexible and able to adapt to situations as they occur.
Regular attendance is an essential job function and must work a combination of all event types.
Position requires the ability to work at all ASM Global venues.
Other duties as assigned.
QUALIFICATIONS:
Must be at least [18+] years old.
Must be dependable, punctual, and flexible with scheduling and ability to work extended hours and/or irregular hours including nights, weekends, and holidays as needed.
Ability to stay calm and courteous under pressure in a fast-paced, high-volume environment.
Positive, friendly, attitude with neat appearance, and smile required.
Must work well with others.
Must speak and understand English.
EDUCATION AND/OR EXPERIENCE:
High School Diploma or GED.
Experience in customer service, hospitality, or entertainment venue preferred.
Must be able to work independently with little or no supervision.
SKILLS AND ABILITIES:
Guest first mindset.
Customer Service Excellence - Ability to engage guests with a friendly, helpful, and professional attitude.
Interpersonal and communication skills with ability to follow instructions, both verbal and written.
Maintain proper grooming and dress code standards.
Apply teamwork by working collaboratively with other team members.
Problem-solving to resolve guest concerns or unexpected situations calmly and efficiently.
Ability to undertake and complete multiple tasks.
Attention to detail.
PHYSICAL ABILITIES:
Ability to meet the physical demands of the job requires personal mobility to be able to get in and around the facility, lifting, carrying, moving, stooping, climbing stairs, and possibility of lifting to 30 lbs.
Position requires substantial walking, and ability to stand for extended periods of time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Auto-ApplyClient Solutions Retention Representative ( Cox Business)
Member service representative job in Wichita, KS
Company Cox Communications, Inc. Job Family Group Sales Job Profile Inside Relationship Rep - CCI Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly pay rate is $0.00 - $0.00/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of .
Job Description
Great relationships don't just happen - they're built with trust, authenticity and a spark of curiosity. If you've got the talent to turn connections into meaningful partnerships, we want to hear from you.
At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies.
We're on the hunt for an Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed - all while driving revenue and advancing your own career.
Ready to work with a team that's as invested in your success as you are? Let's talk!
What's in It for You?
Here's a sneak peek of the benefits you could experience as a Cox employee:
* A competitive salary and top-notch bonus/incentive plans.
* A pro-sales culture that honors what salespeople (like you!) contribute to our success.
* Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
* A true team environment, with 3 days of real-life collaboration in the office.
* Comprehensive healthcare benefits, with multiple options for individuals and families.
* Generous 401(k) retirement plans with company match.
* Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
* Professional development and continuing education opportunities.
* Access to financial wellness/planning resources.
Check out all our benefits.
What You'll Do
You'll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers' needs while also assisting with billing related inquiries Here's a look at what you'll be doing:
* Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers.
* Answering customer billing calls creating a best in class experience while assisting with billing related needs.
* Driving additional revenue with a focus on customer needs and exploring upsell opportunities.
* Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services.
* Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell.
* Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons.
* Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported.
* Working with sales support to find the best solutions and resolve installation or service challenges.
* Educating customers on how to maximize their Cox Business products and services, including features, billing and charges.
* Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.
Who You Are
You're an empathetic listener with a knack for solving problems. Here's what sets you apart:
Minimum:
* 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor's degree in a related field.
* Proficiency with computers and common business software.
Preferred:
* An associate degree or technical certification in a related discipline.
* B2B sales experience with a proven track record of meeting quotas.
* Background in revenue generation or customer retention roles.
* Experience in the communications industry or with a major communications equipment vendor.
Your next big opportunity starts here. Apply to Cox today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-Apply