Member service representative jobs in Iowa City, IA - 268 jobs

The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package. Essential Duties and Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Makes weekly outbound service calls to members. Answers member questions or refer members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, complaints and escalates as necessary. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Maintains a satisfactory balancing record. Educates members and staff of the features and benefits of all our products and services. Refers products and services that benefit members to achieve team goals. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation. Processes mail and night deposit transactions. Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders. Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day. Complete daily work including balancing and reconciliation of drawer offages. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand . Assists in security procedures. Has access to and is accountable for office keys and combinations. Balances, maintains, and corrects the coin machine and cash recyclers. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. Job Requirements/Expectations JOB REQUIREMENTS: Interpersonal skills to represent the Credit Union in a positive way. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. Thorough knowledge of deposit products and regulations. Accuracy in the handling of cash, recording daily transactions, and attention to detail. Good telephone manners and techniques. Ability to work with minimal direction and exercise sound judgment. Member account problem-solving skills. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Ability to develop and maintain effective working relationships as a cohesive team. High school diploma or the equivalent (i.e. GED). Cash handling, sales, and customer service experience desired. Must be bondable. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Reporting Relationship Reports to the Vice President/Branch Managers as assigned. Supervisory Responsibilities This position is not responsible for supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #ID

Job Description Customer Service Representative - Paid Training! Clarity Enterprises Inc. -Cedar Rapids, IA $800 - $1,500 a week We have Full-Time positions available for career-minded individuals with customer service backgrounds, looking to earn a great weekly income! This is an entry-level opening with training provided to ensure success. If you have restaurant, bar, or retail experience then we want to hear from you!Informing the customer/community about the newest tech products and services. No matter your background, our training program can put you ahead of the curve. Thanks to our stellar management team, we have seen unprecedented growth over the past year. We are ready to expand our TEAM! Benefits:Earning potential $800 - $1,500 weekly! Positive & Energetic Work EnvironmentUnlimited Growth PotentialContinuous paid training Stability and SecurityPaid travel opportunities. Requirements: High School Diploma / Advanced College Course work is (preferred) Previous customer service, retail, sales, or hospitality work experience.1 year of sales back group(preferred ) Great listening and communication skills to build customer rapport. Must be able to use computer and tablet technology. Attributes that each candidate must possess: Above-average people skills Winning attitude. Ability to learn new professional and business skills.Great work ethic and ambition. Previous Leadership experience preferred but not required. Apply today! We are excited for you to start your sales career!

The Administrative Support Specialist provides executive-level administrative support within the Vice President of Medical Administration's office at UI Health Care. The role manages complex administrative, financial, strategic planning, and communication management issues, proactively works independently on projects, manages multiple projects with competing deadlines, and uses dynamic problem-solving to proactively plan and anticipate the needs of the executive to advance the goals of the organization. The role requires independent judgment, a high level of discretion, integrity, confidentiality, and professionalism. The Administrative Services Specialist works as a member of the administrative team, providing primary support to a designated executive and cross-coverage and back-up support to executives within the VPMA office. The successful candidate will demonstrate excellent interpersonal skills and the ability to interact daily with a variety of internal and external stakeholders while facilitating a positive atmosphere. The selected individual will exercise independent judgment in obtaining and providing information pertaining to institutional operations, recognizing the need for discretion and a high level of confidentiality and professionalism. Position Responsibilities: Executive Support and Management Provide proactive administrative support and work closely with designative executive leader, anticipating needs, and assisting in preparation accordingly. Manage high volume of competing administrative tasks that require an understanding of urgency/prioritization to complete and identify situations to be escalated to leadership. Filter and attend to day-to-day functions to support executive focus on high-level leadership and strategy functions. Represent the executive leader in managing and scheduling high-level meetings, developing agendas and related materials, producing meeting minutes, and distribution lists. Employ sophisticated organizational diplomacy techniques to navigate and manage competing priorities and projects from organizational leaders. Provide extensive calendar support demanding prioritization of multiple calendars. Necessitates effective communication with various stakeholders throughout the organization and external partners. Manage high-level executive events and candidate visits. Assist in the management of administration conference rooms. Coordinate travel, develop itineraries, and manage all logistics. Operational Support and Management Serve as a member of the VPMA Executive Support Team, provide primary support to an assigned executive, and cross-coverage and backup support during sick leave/vacation absences. Coordinate schedules, including prioritizing appointments, contacts, and other administrative responsibilities. Exercise judgment in determining meeting needs. Serve as liaison between the VPMA office and other stakeholders, including UI Health Care faculty, staff, and administrators; colleagues in the UI Center for Advancement; external partners/vendors, university administration, and the public. Arrange meetings, forums, and other events. Prepare agendas and materials and provide administrative support during selected meetings. Perform other duties as assigned. Human Resources (HR) Regularly review and make recommendations for revising and/or further developing office policies and procedures. Initiate and monitor electronic Workflow transactions in Employee Self Service system. Oversee cross-training & development of back-up support. Financial Responsibility Coordinate travel, including flight arrangements, hotel reservations, car rental, and meeting registrations. Prepare requests for travel and itineraries. Correspond with meeting organizers regarding presentations, audiovisual needs, and related matters. Prepare travel expense vouchers upon return. Track, reconcile, and process procurement card vouchers and expenditures. Monitor budget performance; tabulate, track, and report on account expenditures; and identify irregularities and recommend corrective action. Prepare, pay, and reconcile invoices and other budgetary matters as assigned. Initiate purchasing requests for supplies and equipment. Monitor accounts/expenditures; reconcile statements. Strategic Planning May assist in the coordination/preparation of strategic plans. Communication, Information, and Data Management Handle phone calls, greet and direct faculty, staff, and other visitors. Answer multi-line telephone; handle or refer calls to the appropriate individual or area. Draft and edit correspondence, complex presentations, and sensitive correspondence on behalf of executive leadership using a high degree of confidentiality. Manages replies to correspondence on behalf of the executive. Provide correspondence about proposed contract edits and load into system for review and processing. Ensure accurate filing and tracking of all documentation, including memos, correspondence, presentations, and reports. Proofread and edit correspondence, drafts, presentations, reports, and other documents for grammar, formatting, and accuracy. Ensure final versions of correspondence, presentations, reports, and other documents are maintained electronically as appropriate. Identify discussion topics and prepare executive for meetings and conferences. Compile, format, and create visual representation of data through excel, including use of formulas and PivotTables. May assist with HCIS access requests, maintenance requests, and telecommunication requests. Always maintain confidentiality. Open, sort, and prioritize mail. Handle confidential materials with discretion. Create and maintain departmental informational and communication materials, including mass mailings (paper and e-mail). Maintain effective working relationships with faculty, staff, students, and the public. Exercise discretion in obtaining and providing factual and confidential information related to UI Health Care and institutional operations. Required Qualifications: A Bachelor's degree or an equivalent combination of education and experience is required. 2 years of related administrative experience is required. Ability to manage complex and detailed calendars, schedule meetings, and respond to urgent requests both internally and externally. Strong interpersonal and partnership skills. Ability to understand and navigate complex professional relationships, respond to challenging people and circumstances, and react with situational appropriateness. Ability to draft and edit correspondence, speeches, and presentations representative of the leader's tone and voice. Demonstrated ability to work independently to complete multiple projects on time and with a high degree of accuracy. Superior organizational and prioritization skills. Proficiency in Microsoft Office software applications, including Word, Outlook, PowerPoint, Excel, and Teams. Excellent written, verbal, and interpersonal communication skills. Ability to work effectively with a team and all levels of leadership. Willingness to assume new responsibilities. Excellent customer service, public contact, and written and verbal communication skills. A demonstrated ability to multi-task and meet deadlines. Demonstrated experience working effectively in a welcoming and respectful workplace environment. Desired Qualifications: Education, training, experience in business administration and functions is highly desired. Experience coordinating travel and reconciling associated expenses Knowledge and understanding of financial accounting systems specific to UI Health Care. Knowledge of University of Iowa and UI Health Care policies, procedures and regulations Knowledge of University of Iowa procurement and travel policies and procedures Experience working in an academic medical center or other complex organization. Ability to analyze and visually present data. Two or more years of demonstrated experience working with confidential projects using discretion and independent judgment is highly desirable. Application Process: To be considered, applicants must upload a cover letter and resume (under the submission of relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 7 calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For questions, contact Sharon Walther at ************************. This position is not eligible for University sponsorship for employment authorization now or in the future. Additional Information Compensation Contact Information

Job DescriptionBenefits: Employee discounts Flexible schedule Opportunity for advancement Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Practice Established in 2002, the Cat Clinic of Iowa City remains Iowa City's sole feline-exclusive full-service veterinary clinic. This modern facility with a staff of experienced feline health professionals provides a veterinary haven to all cats, both the healthy and the healing and clients appreciate the positive difference in behavior that our warm and quiet atmosphere inspires in their cats. We're thrilled to announce that our veterinary clinic in Iowa City has been recognized as the best in town. A sincere thank you extends to all our patrons for your steadfast support! More about the Role Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. Previous experience required. Pay range: $15 - $17 Competencies Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care. Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas. Communicating: Conveying instructions to clients and teammates to ensure successful patient care. Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback. Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients. Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction. Essential Responsibilities Leads practice opening and closing procedures per Practice Manager instructions and practice procedures. Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms. Processes cash, checks, charge card payments and credit account payments. Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow. Assists in the updating of client/patient files, as needed. Prepares and sends client correspondence. Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list. Performs a backup of the computer system on a regular basis, as directed. Performs and oversees the performance of posting daily business. Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit. Answers incoming telephone calls applying proper telephone etiquette. Presents clients with medications, instructions, new client kits and any other take home items. Handles emergency situations with great care, patience, and following established clinic policies and procedures. Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction. Requirements/Qualifications High school diploma or equivalent Previous veterinary experience preferred Client satisfaction references preferred Practices OSHA safety techniques including proper PPE Benefits Offered Paid time off Health insurance; dental insurance; vision insurance Retirement benefits or accounts Bonus incentive Flexible work schedules Career and professional development Employee Assistance Program Employee Referral Program Pet care discount Benefits offered may vary depending on full or part time employment status according to company policy. Pay Range USD $15.00 - USD $17.00 /Hr.

Practice Established in 2002, the Cat Clinic of Iowa City remains Iowa City's sole feline-exclusive full-service veterinary clinic. This modern facility with a staff of experienced feline health professionals provides a veterinary haven to all cats, both the healthy and the healing and clients appreciate the positive difference in behavior that our warm and quiet atmosphere inspires in their cats. We're thrilled to announce that our veterinary clinic in Iowa City has been recognized as the best in town. A sincere thank you extends to all our patrons for your steadfast support! More about the Role Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience. Previous experience required. Pay range: $15 - $17 Competencies Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care. Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other's ideas. Communicating: Conveying instructions to clients and teammates to ensure successful patient care. Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback. Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients. Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction. Essential Responsibilities Leads practice opening and closing procedures per Practice Manager instructions and practice procedures. Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms. Processes cash, checks, charge card payments and credit account payments. Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow. Assists in the updating of client/patient files, as needed. Prepares and sends client correspondence. Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list. Performs a backup of the computer system on a regular basis, as directed. Performs and oversees the performance of posting daily business. Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit. Answers incoming telephone calls applying proper telephone etiquette. Presents clients with medications, instructions, new client kits and any other take home items. Handles emergency situations with great care, patience, and following established clinic policies and procedures. Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction. Requirements/Qualifications High school diploma or equivalent Previous veterinary experience preferred Client satisfaction references preferred Practices OSHA safety techniques including proper PPE Benefits Offered Paid time off Health insurance; dental insurance; vision insurance Retirement benefits or accounts Bonus incentive Flexible work schedules Career and professional development Employee Assistance Program Employee Referral Program Pet care discount Benefits offered may vary depending on full or part time employment status according to company policy. Pay Range USD $15.00 - USD $17.00 /Hr.

Job DescriptionBenefits: License reimbursement 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: I opened my State Farm agency in 2007 and currently lead a close-knit team of three. Ive been with State Farm my entire career, starting in Finance and interning right out of college before eventually pursuing my dream of agency ownership. Im married with three daughters, and my husband a third-generation insurance agent now works alongside me in the business. Im bilingual and a proud graduate of St. Ambrose University, where I earned both my B.A. in Accounting and my MBA. Outside the office, youll usually find me spending time with my family or doting on our toy poodle. Im passionate about community involvement and proudly sponsor Dream Catchers, an organization that makes a meaningful impact in the lives of others. I offer a variety of perks, including PTO, casual Fridays, cash and quarterly promotions, occasional team lunches, free drinks, and even a full kitchen in the agency. Maintaining a positive, collaborative culture is a top priority for me. Im looking for go-getters who are self-driven, team-oriented, and eager to contribute to a supportive environment where everyone helps each other succeed. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Carolina Espinoza - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Are you a people person with an eye for detail? Do you dream of a career in banking? Collins Community Credit Union, a growing organization, is currently hiring a Member Representative for our 1st Avenue branch in Cedar Rapids. We're seeking a motivated individual to join our friendly team as a Member Representative (Teller) at our 1st Avenue Branch! In this role, you'll be the face of our Credit Union, providing exceptional customer service while handling deposits, withdrawals, and other transactions. But this is just the beginning! We invest in our employees and offer a clear path for advancement. With a strong work ethic and a dedication to learning, you could be on your way to becoming a Personal Banker, or even a Branch Manager! Here's what you'll gain: Hands-on experience in the Credit Union industry, learning the ropes from seasoned professionals. Comprehensive training programs that will equip you with the skills and knowledge to excel. Mentorship opportunities from experienced leaders who will guide you on your career path. Promotion potential: Advance to leadership positions within our growing Credit Union. We're looking for someone who: Has excellent customer service skills and enjoys building relationships. Possesses strong math and accuracy skills. Is a team player with a positive attitude and a desire to learn. Is eager to build a successful career in the financial industry. Must be available to work during business hours: Monday - Thursday 8:00am - 5:15pm Friday 8:00am - 5:45pm Saturday 8:30am - 12:15pm (rotating) Ready to take the first step? We offer a competitive salary, generous time off, paid holidays and a benefits package with extensive coverage options, along with a supportive and positive work environment. Apply today and start your rewarding career with us! Collins Community Credit Union is an EEO Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for career opportunities with the Credit Union. We are an E-Verify Employer.

Job DescriptionBenefits: License Reimbursement Hourly Plus Commission Health insurance 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Amanda Buenemann - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

📞 BDC / Customer Service Representative - McGrath Family of Dealerships Location: Cedar Rapids, IA Schedule: Full-Time For more than 70 years, the McGrath Family of Dealerships has been Eastern Iowa's most trusted name in automotive sales and service. Representing multiple manufacturers across the region, we continue to grow by delivering exceptional customer experiences-and we're looking for customer-focused professionals to help drive that success. This role is ideal for someone with prior customer service, receptionist, call center, or inside sales experience who enjoys building relationships, managing high call volumes, and being the first point of contact for customers. What You'll Do Serve as the primary point of contact for customers via phone, text, email, chat, and web inquiries Handle inbound sales and service calls with professionalism and efficiency Build rapport with customers and schedule appointments for sales and service teams Provide accurate information on vehicles, services, promotions, and maintenance programs Present initial financing or payment options based on customer needs Maintain detailed and accurate notes in the CRM system Follow up with customers to ensure a seamless and positive experience Work closely with the BDC, sales, and service teams to meet performance goals What We're Looking For Prior customer service, receptionist, call center, or BDC experience preferred Strong phone presence with clear, confident, and professional communication Ability to manage multiple tasks in a fast-paced environment Comfortable using CRM systems and learning new technology quickly Strong organization, follow-through, and attention to detail Positive, dependable, and team-oriented mindset Punctual, professional, and committed to high customer service standards What's in It for You Hourly pay plus uncapped bonus opportunities PTO starting Day 1 Medical, dental, and vision insurance 401(k) with company match Career growth opportunities - 97% of promotions come from within Supportive, fast-paced, and collaborative team environment If you enjoy customer interaction, thrive on communication, and want to build a long-term career with a growing organization, apply today and join the McGrath Family of Dealerships in Cedar Rapids . Get a glimpse into what it is like to work for McGrath: ************************************* PBAt7s&list=PLhI2Hn5NZlhNQ5dajQ6Jf5K7sn0_rdZ32

Job DescriptionBenefits: 401(k) matching Dental insurance Health insurance Paid time off Training & development Vision insurance Bonus based on performance Position Overview State Farm Insurance Agent located in Iowa City, IA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Chad Burtch - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Responsibilities Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Salary plus commission/bonus Group life and long-term disability Health benefits available Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my agency Requirements Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams Self-motivated Detail oriented Ability to make presentations to potential customers Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) Series 6 and 63 (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Perks of working at the Y! Free individual YMCA membership! Discounts on programs Tuition Assistance Competitive Wages Flexible Schedules Career Development Child Care discount 25% (must work min 20 hrs/week to qualify); Summer Camp discounts Free Employee Assistance Program (EAP) Program Y Retirement Fund: Y pays 12%, eligibility requirements; 403b available PAY RATE: $12.00/hr The Fitness Services Representative is responsible for providing exemplary customer service to all members, callers, volunteers and visitors to the YMCA of the Iowa Mississippi Valley. Promote a positive, professional and welcoming atmosphere by providing excellent customer service and exemplifying our YMCA values. Provide friendly and efficient service while conducting fitness center tours, connecting members to members and identifying appropriate entry points into programs provided by the YMCA. ESSENTIAL FUNCTIONS: Serve as a role model to members and Y staff and live the YMCA mission, vision and values of the YMCA movement at all times. Responsible for ensuring that Welcome Center best practices are followed at all times. Greet and assist all members, potential members and staff in a courteous, professional and friendly manner. Be enthusiastic towards members by learning their names and expressing an interest in their YMCA activities. Strive to enrich their YMCA experience by introducing them to new programs, staff, members and volunteer activities. Monitor facility access by properly checking Y membership and class/program entry cards. Model and enforce facility policies and put the Y mission in action. Attend all fitness and other required staff meetings and/or trainings. Show members how to use equipment. Assist with personal training sales and prospecting. Keep the fitness center and lobby areas clean, orderly and attractive. Perform clerical, cleaning and other similar duties as assigned by leadership staff. Reports member and visitor comments, suggestions, complaints, concerns, and problems to the Branch Executive in a timely manner. Maintain a positive attitude and communicate in a professional manner when interacting with members, staff and program participants. Participate in and solicit others to participate in necessary YMCA financial development efforts, specifically the Annual Campaign. Maintain certifications listed under Certificates and Other Requirements and work toward obtaining further/advanced certifications when available for personal career development. Adherence to all policies and procedures of the YMCA of the Iowa Mississippi Valley. Understand and follow all safety rules and regulations including knowledge of emergency procedures and location of emergency equipment. Regular and timely adherence to respective schedule/meetings. All other duties as assigned by the Program Director -Personal Training and/or Branch Executive. EDUCATION AND EXPERIENCE REQUIREMENTS: High School diploma or equivalent. Previous customer service experience required. Working knowledge of computer systems and programs preferred. CERTIFICATIONS AND OTHER QUALIFICATIONS: Must be able to pass background check CPR /AED/First Aid Certification* *Note: If not currently certified, must obtain certification within 30 days of hire. All the above certification training programs are provided by the YMCA staff. PHYSICAL DEMANDS: Must be able to stand and or sit for at least 8 hours at a time every day. Must be able to lift up to 50 pounds occasionally. Possess the ability to walk and climb stairs and be capable of navigating through the facility. Must be able to reach with hands and arms and use hands handle, or feel. While performing the duties of the job, the employee is regularly required to see, talk and/or hear. WORK ENVIRONMENT: While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment can vary from quiet to moderate during office hours and moderate to loud during event hours. This position works in a combined environment of office setting and fitness facility. This position can work varied hours depending upon status.

Benefits: 401(k) matching Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Position Summary: This CSR/Administrative Assistant will be responsible for greeting customers, answering phone calls, processing sales receipts from the sales team, help load and unload Culligan products into the vehicles or clients, keeping the office tidy, and ensuring customer service delivery. General Job Duties: All employees are responsible for a basic knowledge of the employee handbook, along with the mission and vision of the Organization, and must conduct themselves with behavior that supports these values. All employees are responsible for making the most of their working time and reach maximum potential by being on time for appointments, checking voicemails/emails as appropriate and completing deadlines in a timely manner. All full time employees are required to work at least 40 hours a week. All employees are expected to escalate issues as necessary. All employees must conduct themselves in a respectful and professional manner as outlined in the Vetter's Inc. Culligan Employee Handbook, code of ethics, and code of conduct. All employees will specifically be trained on their job duties, however; other mandatory trainings may be deemed appropriate by management for one or all members of the team. All employees must occasionally collaborate with the leadership team to create, revise, and maintain accurate job descriptions. Demonstrate professionalism, courtesy, and tactfulness in all interactions with customers, employees, and vendors. Essential Job Functions: Assist in customer service and answer the phone in a manner that correlates with Vetter's Inc. Culligan's mission statement and values. Maintain financial accounts by taking payments and/or processing customer adjustments when necessary. Following Company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department. Handling the service the drive-up window and/or walk-ins, load and unload Culligan supplies, when necessary. Account collection activities, which includes following procedures for reminding customers about past-due accounts. Maintain customer files. Process all incoming payments from customers or venders (AR) for the appropriate branch. Escalate any payroll, AR, or AP discrepancies to the direct supervisor of any position for it to be addressed. Enter all sales leads, service order, and installations in to computer system. Take an active hand in training and aiding others in the Vetter's Inc. Culligan team. Assist the customer service team (service and sales) in scheduling appointments as potential customers call-in. Track all inventory of the appropriate branch. Follow regulatory reporting procedures, which includes customer and month-end reports. Work with consumer AP departments to bring accounts into current standing. Other duties as assigned. Cross Training Requirements: This position is responsible for cross training with the Vetter's Inc. Culligan teammates and other administration staff to the point of covering all basic responsibilities in the case of an extended absence. Position Requirements: The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire will not be considered for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All positions are required to attend company-wide or position-specific trainings and stay abreast of water treatment industry. Position Requirement: Capable of working effectively independently and in a team environment Self-motivated, goal and detail oriented Flexible and adaptable to changing work environment Ability to prioritize multiple tasks and manage time efficiently Basic proficiency with financial duties pertaining to business operations, including managing budgets and accounts receivable (AR) Proficiency in Microsoft Office programs, particularly in Excel Reasoning Ability Requirements: Basic-level, reasoning abilities are necessary to understand and follow basic instruction from supervisory positions either by writing or verbally. Physical Requirements: Occasional lifting up to 50 lbs. may be necessary from time to time. Must be able to sit for long periods of time (up to 8 hours a day). Compensation: $16.00 - $18.00 per hour About Culligan Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now. Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.

The University of Iowa Department of Obstetrics and Gynecology is seeking a Clinic Services Specialist for our Davenport clinic. The Clinic Services Specialist schedules patient appointments/inquiries for the department for multiple sub clinics and ensures that patients are scheduled to the right department based on their urgency. Ensures the correct visit types, provider, date, length of visit, and time are utilized. Schedules into the appropriate timeframe that is in line with what is requested for the plan of care based on the urgency and desired appointment date. Ensures the right appointment prerequisites are completed and obtained. Observe and recommend quality improvements relating to improved patient access. Monitor reports for evaluation of training opportunity and growth. Coordinates all necessary preparatory tests and obtains records to maximize the efficiency of the visit. Informs patient of their visit specific preparatory instructions and ensures notification about their upcoming appointments via their communication method of choice. Follows the appropriate workflows to confirm the patient is financially secured for their visit. Schedule patient referrals, ensuring the patients previous records are scanned into the chart. Monitoring various work queues and scheduling patients accordingly. Verify patients' insurance upon check-in. Taking patient payments in the form of co-pays or prepayment for upcoming services. The Clinic Services Specialist anticipates the needs of the patient and serves as a patient advocate. The scheduler will assist, and problem solve any scheduling issues that arise. The scheduler uses independent judgement in determining how to assist patient requests outside of the scope of scheduling. Upholds the departments best practices, quality, and professionalism standards and policies. Serves as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors. May complete special projects for the department. They may attend clinic or department meetings to serve as a scheduling content expert. May perform other duties as assigned. Position Responsibilities Answer incoming calls Schedule, cancel, and reschedule patient appointments through negotiations with the patient Coordinate patient appointments with other clinics Confirms demographics, insurance, MSP, and caregiver information and makes changes as needed. Triage process - works with nursing and provider to coordinate same day urgent/emergent appts Identify self-pay patients and works with financial counseling to secure payments prior to appointments. Answers questions about clinic procedures according to department instructions. Schedules outpatient appointments on a daily basis. Schedules appointments for patients who call based on physician's availability, patient's needs, and current schedules. Schedules appointments from outside referring physicians based on physician availability and schedule. Coordinate appointments and set up referrals/consults to other departments. Negotiate schedule changes with providers and communicates changes with staff/supervisors. Serve as a patient advocate Route calls to the appropriate area if they are not within the scope of scheduling Work the Epic work queues Work the Epic in-baskets which could include: staff messages, orders, patient reminders, patient scheduling, CRMs, patient advice requests, etc. Work rescheduled lists/bump lists and recalls Coordinate provider schedules (Master schedules, daily templates and clinic closures) for clinics as assigned May perform other duties as assigned Required Qualifications A Bachelor's degree or equivalent combination of education and experience 6 months - 1 year administrative experience Patient centered and a patient advocate Proficiency in computer spreadsheet and database applications Excellent written and verbal communication skills Excellent organization skills Job related experience with and/or commitment to customer service excellence Desired Qualifications Minimum of 1 year of experience initiating, managing, and training staff Ability to troubleshoot and adapt independently Experience with the EPIC system Experience scheduling in an outpatient clinic setting Experience with hospital operations and/or ambulatory clinic operations Knowledge of University of Iowa policies, procedures and regulations Position and Application Details In order to be considered for an interview, applicants must upload a cover letter and resume and mark them as a relevant file to the submission. Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions please contact Cassie Burrill at ************************. Additional Information Compensation Contact Information

Job DescriptionBenefits: Employee discounts Flexible schedule Opportunity for advancement Training & development Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

As a Customer Service & Sales Representative, you will receive extensive classroom training, virtual support, and one-on-one mentorship to become fully equipped as an expert in the industry and our organization. You will provide exceptional customer service and support to prospective consumers by utilizing your high emotional intelligence, problem-solving skills, and charismatic and caring personality. You will become exceptionally well-versed in this program leading to potential advancement opportunities. What you'll be doing As a Customer Service & Sales Representative: Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution Keep records of customer interactions and process customer accounts Follow communication procedures, guidelines, and policies Take the extra mile to engage the customer What you bring to the table: Six months of previous work experience in customer service, sales, marketing, management, or hospitality Excellent verbal and written communication skills Always maintain a positive and professional demeanor. High School Diploma What we'll bring? During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: Flexible and virtual work options (if applicable) A work environment built on teamwork, flexibility, and respect Professional growth and development programs to help advance your career Ability to learn quickly A positive, professional attitude Excellent communication/presentation skills and ability to build relationships Organizational and time-management skills Enthusiastic, passionate, and friendly personality We look for driven, hard-working, and goal-oriented professionals. Furthermore, we want individuals who have the ability to work in a competitive team environment. We provide full training for our new employees, including training in sales, customer service, public speaking, management, and coaching. Moreover, we work to help you develop your personal leadership skills. When you succeed, we succeed! Sound like the place you want to be? Apply to join our team today!

Are you a people person with an eye for detail? Do you dream of a career in banking? Collins Community Credit Union, a growing organization, is currently hiring a Member Representative for our Wiley branch in Cedar Rapids. We're seeking a motivated individual to join our friendly team as a Member Representative (Teller) at our Wiley Branch! In this role, you'll be the face of our Credit Union, providing exceptional customer service while handling deposits, withdrawals, and other transactions. But this is just the beginning! We invest in our employees and offer a clear path for advancement. With a strong work ethic and a dedication to learning, you could be on your way to becoming a Personal Banker, or even a Branch Manager! Here's what you'll gain: Hands-on experience in the Credit Union industry, learning the ropes from seasoned professionals. Comprehensive training programs that will equip you with the skills and knowledge to excel. Mentorship opportunities from experienced leaders who will guide you on your career path. Promotion potential: Advance to leadership positions within our growing Credit Union. We're looking for someone who: Has excellent customer service skills and enjoys building relationships. Possesses strong math and accuracy skills. Is a team player with a positive attitude and a desire to learn. Is eager to build a successful career in the financial industry. Must be available to work during business hours: Monday - Thursday 8:00am - 5:15pm Friday 8:00am - 5:45pm Saturday 8:30am - 12:15pm (rotating) Ready to take the first step? We offer a competitive salary, generous time off, paid holidays and a benefits package with extensive coverage options, along with a supportive and positive work environment. Apply today and start your rewarding career with us! Collins Community Credit Union is an EEO Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for career opportunities with the Credit Union. We are an E-Verify Employer.

The University of Iowa Parking & Transportation department is seeking a Parking & Transportation Field Services Officer II. Under general supervision, patrols campus to ensure compliance with university parking regulations. Responds to violations on foot, bicycle, or in motor vehicles. Provides assistance to motorists/bicyclist, various University departments and programs such as the University of Iowa Health Care, University Van Pool, Parking Cashiering, Parking Maintenance, and Campus Safety. This position is not eligible for University sponsorship for employment authorization. Duties to include: Patrols campus in order to enforce motorist and bicycle parking regulations, issues parking violations through operation of electronic tickets writers; uses independent discretion when enforcing parking regulations. Consults tow list and enforces violations using the department's towing procedure. Requires officer discretion to initiate 3rd party vendor contact and other appropriate action that could result in impoundment of vehicle. Officer is responsible for inventory of prior vehicle damage and coordinates transport of critical information on vehicle owner between University Police and vendor. Officer secures and maintains responsibility for the vehicle until the violator shows up or vehicle is removed. Hoods parking meters for reserved parking, posts signs and places barricades to regulate and reserve parking for special situations. Oversee part time student officers working shift. Assist in recruiting, hiring, and scheduling of part time student officers. For a full job description, please send an e-mail to the contact listed below. Schedule: Monday-Friday 2:30pm to 11:00pm Location: West Campus Transportation Center (WCTC) Minimum Eligibility Requirements: Completion of High School Diploma or equivalent, and; Any combination of public contact experience and/or college or university level course work which is equivalent to three years of full-time employment. Possession of a valid U.S. driver's license and the ability to meet and maintain UI Driving Policy. Special Qualifications: Possession of a valid U.S. driver's license and the ability to meet and maintain UI Driving Policy. Desirable Qualifications: Knowledge of University of Iowa Campus and locations of various parking facilities. Customer service/public contact experience. Ability to adapt, prioritize and organize multiple tasks. Proficient computer skills Excellent communication skills in order to interact effectively with people from various backgrounds and cultures. Position and Application Details: Job openings are posted for a minimum of 10 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a background investigation and driver's license verification. Up to 3 professional references will be requested at a later step in the recruitment process. For additional questions, please contact Brooke McMurl at ************ or *********************** This position is performed fully on campus. Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance. Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. Join us in making a difference at a leading Big Ten university and premier public research institution. Additional Information Compensation Contact Information

Job DescriptionBenefits: Opportunity for advancement Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness