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Member service representative jobs in Port Huron, MI
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Member Service Representative
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Customer Service Logistics Professional
Haleon Plc
Member service representative job in Warren, MI
Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. About the role The Customer Service Logistics Professional serves as the critical link between our customers and our internal supply chain organization. Responsibilities include processing sales orders; supporting cross-functional projects to drive supply chain efficiencies; collaborating with customers and internal partners to achieve agreed upon objectives; and, managing order-to-cash relationships. Role Responsibilities * Provide efficient and accurate order fulfillment of an assigned account base and act as a liaison between the customers and internal partners. * Review and mitigate potential sales order issues including customer expected pricing and ensuring compliance with Haleon's policies and procedures. * Communicate inventory constraints and surpluses to customers as appropriate. * Optimize LTL shipments into truckloads or 'ship withs' where feasible. * Understand carrier capabilities, lead time cycles and customer receiving practices to deliver goods as efficiently as possible while additionally monitoring shipments to ensure on-time delivery/OTIF requirements. * Assist transportation planners in resolving issues and communicating to appropriate parties as necessary to ensure efficient management of the delivery process to the customer. * Manage issues regarding damaged goods, shipment delays, customer refusals and returns, etc. * Prepare and analyze logistic-related customer scorecard metrics and participate in scorecard presentations with customer as required. * Report and validate data to support customer service and transportation activities and support Haleon KPI's and customer scorecard requirements. * Analyze existing order to ship processes for possible improvements. * Offers solutions to assigned customer accounts by providing services based upon specific customer initiatives. * Review and clear deductions related to penalties, OS&D and vendor compliance chargebacks. * Coordinate with CPFR Analysts and CPFR/Customer Service Management to execute to the agreed upon inventory allocation quantities for stock constrained items. Why you? Basic Qualifications: * Bachelor's degree. * Minimum 1 year of customer-facing experience (retail, sales and/or supply chain). * Experience with MS Office Suite Applications and MS Excel. Preferred Qualifications: * Bachelor's degree in business, supply chain or finance. * Experience with order processing, invoicing, credit/debit memos, claims and deductions. * Understanding of governance and risk management. * Ability to multitask and manage many projects with a wide variety of queries. * Experience in working across boundaries with diverse internal and external cross functional stakeholders, spanning varied levels of hierarchy. * Proficiency in Microsoft Word, Excel, and PowerPoint. * Resourceful, energetic, and self-motivated individual with ability to work independently and as part of a team, to deliver high quality output, on time. * Strong and effective written and oral communicator. * Ability to employ effective decision-making strategies in resolving issues. The salary range for this role is: $66,964 - $83,705 plus an 8% target bonus. Location: This position is hybrid-based in Warren, NJ and will require 3 days onsite. This job posting closes on: December 22nd, 2025. Please save a copy of the job description, as this may be helpful to refer to once the advert closes. Benefits Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering. Job Posting End Date 2025-12-22 Equal Opportunities Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements. Accommodation Requests If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to ***************************. Please include the following in your email: Use subject line: 'Haleon Careers: Job Accommodation Request' Your Name and contact information Requisition ID and Job Title you are interested in Location of Requisition (city/state or province/country) Description of specific accommodation you are requesting Please note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted. Note to candidates The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.$67k-83.7k yearly Auto-Apply 11d agoRoofing Specialist- Detroit Service Area
Schoenherr Roofing
Member service representative job in Romeo, MI
Job Description Exterior Specialists manage all leads through the inspection and analyzation of roofing systems, and the subsequent development of a customized system for each property. This includes generating leads through personal relationships and networks (Linked In, IG, FB, and other social media applications). The Exterior Specialist abides by all Schoenherr Roofing standards as it pertains to building customer relationships, educating the property owner, providing estimates, following up on every lead, and securing the contract. The Exterior Specialist (ES) is a sales professional motivated to maintain an expert level of understanding of market conditions, discovering consumer needs, roofing products, applications, code, and warranties. The RS ensures that Schoenherr Roofings mission, vision, and values are being effectively achieved. Benefits Annual Base Salary + Commission Flexible Schedule Paid Birthday Off Faith Based Company 401K Career Growth Opportunities Company Truck & Gas Card Company Cell Phone Health Insurance Dental Insurance Vision Insurance Responsibilities PROVIDE THE SCHOENHERR ROOFING 5-STAR CUSTOMER EXPERIENCE Committed to giving our customers the best experience they have ever had, or ever will have, working with a home improvement company by building trust, exceeding customer expectations, and demonstrating the core values from the first to the last contact. Assessing Roofing Needs Follow up on all leads by providing an on-site inspection of each potential customers roofing system. Communicate findings to the property owner or manager and follow up with a customized plan in accordance with all Roofing Specialist Standard Operating Procedures (SOPs). This also involves providing all required photos of the property (ground, rooftop, attic, etc.). Provide Estimates and Secure Projects Create work diagrams for each potential project including any necessary blueprints that detail the scope of the work. Develop and present professional project estimates to the customer that include all resources, materials, costs, and expectations. Complete all documents related to financial plans, financing, and down payments. Set communication expectations for the customer so they know what to expect as the project moves forward. Assure that every project is fully aligned with the cost structure established by Schoenherr Roofing. Customer Follow Up Presale: When presentations with potential customers are completed, the roofing specialist will persistently follow up with each customer until the job has been secured for Schoenherr Roofing, or another company has been selected. Utilize all mediums (emails, text messages, phone calls, on-site conversations, etc.) and enter all follow up communications into Job Nimbus. Post sale: Generate new business around every signed contract by soliciting referrals and canvassing the neighborhood (minimum 20 homes). Post Completion: Once the project has been completed by the production team, the Roofing Specialist will contact the customer to assure their 100% complete satisfaction and again pursue referrals. Requirements Experience and Qualifications: High school diploma or equivalent; a bachelors degree in business, marketing, or a related field is preferred. Proven history of performance in sales, preferably within the roofing or construction industry. Self-motivated with a results-driven approach. The ability to work independently. Proficient in using CRM software (Job Nimbus) and other sales tools. Valid drivers license. Clean driving record preferred. Skill Set: Strong written and communication skills with a passion for serving people. Exceptional follow up and follow through skills. Strong negotiation and interpersonal skills. Highly organized and attentive to detail. Ability to work across numerous teams and departments. Working knowledge of technological tools and ability to utilize various software systems.$37k-65k yearly est. 5d agoCustomer Service Representative - State Farm Agent Team Member
State Farm Agent
Member service representative job in Rochester Hills, MI
Responsive recruiter Replies within 24 hours Benefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT THE AGENCY: I've worked for State Farm for over 28 years and been an agent for 17 years. I have 3 full time and 1 part time team members. Work from home day per week available once licensed and trained. I have a Bachelors degree and Masters degree from Western Michigan University and am actively involved in several organizations that volunteer in the community to tutor and mentor middle school and high school students, support domestic violence victims, serve the homeless population and raise money for scholarships. Our agency prides itself in fostering a team environment that is centered around providing an excellent customer experience. Our culture is to have fun while winning! ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Ivy Fields-Releford - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Compensation: $40,000.00 - $60,000.00 per year My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Rochester Hills, MI and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.$40k-60k yearly Auto-Apply 60d+ agoCustomer Service Representative
Hart Medical Equipment
Member service representative job in Port Huron, MI
Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies. Status: Full Time, M - F, 8:30 - 5 Location: Port Huron, MI Hart Medical Equipment offers a competitive salary and benefits package. EOE SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Greet customers and maintain a positive, empathetic and professional attitude during interactions. Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed. Assists all internal and external customers in a professional manner. After competency approval, complete bracing as needed including: Examine, interview, and measure patients to determine their appliance needs and to identify factors that could affect appliance fit. Fit, test, and evaluate devices on patients, and make adjustments for proper fit, function, and comfort. Instruct patients in the use and care of orthoses/prostheses, diabetic shoes, and mastectomy if applicable. Maintain patient records. Confer with physicians to formulate specifications and prescriptions for orthotic and prosthetic devices. Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services. Coordinates home equipment service request with Dispatch for prompt delivery. Acquire and retain strong production knowledge in order to provide customers with product and service information. Keeps the showroom and the shelf inventory clean, rotated and in order. Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services and working with referral sources to ensure proper documentation when needed. Maintain current knowledge on Medicare, Medicaid and third-party payor sources for equipment. Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance. Understanding and striving to meet or exceed department metrics while providing excellent customer service. Making sales or recommendations for products or services that may complement client needs, as applicable. Other duties as assigned by management. Education and/or Experience High school diploma or general education degree (GED). 6 months of relevant customer service experience preferred. Skills & Abilities Excellent interpersonal, written and oral communication skills. Customer service orientation Attention to detail Good data entry skills Proficiency with computers, with strong typing skills Ability to work in a fast-paced environment. By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at ********************************************** IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.$28k-35k yearly est. Auto-Apply 10d agoCustomer Support Representative
Catalis Dental Lab Partners
Member service representative job in Warren, MI
Job Details Warren MI - Warren, MIDescription About Us: Avaneer Dental Studio, part of the Catalis Dental Lab Partners premier network, is an innovative dental laboratory specializing in high-quality restorations. The Customer Support Representative serves as the primary point of contact between the dental laboratory and its clients, including dental offices, clinicians, and administrative staff. This role is responsible for providing exceptional service by handling inquiries, processing case information, resolving issues, and ensuring clear communication throughout the case lifecycle. Key Responsibilities Serve as the primary point of contact for client communication via phone, email, and internal platforms Accurately enter, update, and manage case information within the lab management system Respond to client inquiries regarding turnaround times, case status, product options, billing, and delivery logistics Troubleshoot client issues and work cross-functionally with internal departments (CAD/CAM, technicians, logistics) to ensure timely and effective resolutions Build and nurture strong client relationships through prompt, professional, and courteous service Provide client education on lab products, services, and digital submission protocols as needed Monitor outstanding cases and delayed shipments, following up proactively to ensure client satisfaction Maintain detailed and accurate records of client interactions, feedback, and resolutions for quality assurance purposes Contribute to the enhancement of customer service processes through feedback, ideas, and collaboration Assist with front office operations, including coordinating packing and shipping tasks when required Qualifications Qualifications: High school diploma or equivalent (associate or bachelor's degree preferred) 1-3 years of customer service experience (experience in a dental or healthcare setting preferred) Strong communication and problem-solving skills Ability to multitask in a fast-paced environment Proficient in computer systems and case tracking software (experience with dental lab software is a plus) Detail-oriented, dependable, and professional demeanor Knowledge of dental terminology, procedures, and lab workflow is highly desirable Working Conditions: Office/lab environment Standard business hours with occasional overtime as needed Requires sitting for extended periods and using a computer and phone regularly Why Join Us? Work in a state-of-the-art dental lab with cutting-edge technology. Competitive salary with opportunities for growth and skill development. Full benefits package to include health, dental, vision, life coverage and paid time off 401(k) with employer match Be part of a team of passionate, skilled technicians dedicated to excellence. Exposure to advanced ceramic techniques and new material innovations.$34k-43k yearly est. 60d+ agoCustomer Service Representative I (Hybrid - Fraser, MI)
Getinge Group
Member service representative job in Fraser, MI
With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers. Are you looking for an inspiring career? You just found it. Healthmark, A Getinge company was founded in 1969 and employs over 300 people and is a growing company. We strive to provide customers with quality products and support services in a timely and effective manner. SHIFT: Monday - Friday 8:30am - 5:00pm, except once a month for an entire week, 10:30am-7:00pm shift * Must be able to commute to Fraser, MI.* The Customer Service Representative is responsible for accurately responding to incoming inquiries on orders, products, and pricing. The Customer Service Representative is also expected to offer excellent service by processing orders and following up on calls and emails to collect and analyze information to ensure quality expectations are met. * Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery. * Understands the essentials of the assigned skills and applies knowledge and skills to complete a wide range of tasks. * Assists the department in meeting customer needs and reaching department expectations. * Completes required training and understand how to use tools available to recall necessary information. * Documents conversations with customers according to procedure. * Follows established procedures to meet customer needs. This role would be a good fit if you: * Can consistently present a positive approach to your work that is rooted in businesslike professionalism * Are not afraid to point out potential improvements/improvement areas * Can collaborate and work well with other teams * Can effectively manage multiple tasks/priorities * Enjoy meeting deadlines * Have a trustworthy team player attitude * Can communicate effectively through the phone * Are energized and enthusiastic about building relationships Qualifications: * 1-3 years Customer Service experience. * Type 30 WPM. * 4-year degree preferred. * Demonstrated experience performing extensive research to resolve complex customer inquiries * Excellent written and verbal communication skills * Previous experience in a heavy volume service environment (phone, email, internal communications) preferred. * Excellent time-management, prioritization, communication, and analytical skills. * Ability to multitask effectively. * Ability to work under targets and with deadline * Positive attitude, proactive engagement and solutions seeking * Intermediate Excel, Word, and Outlook skills The compensation range for this position is from $21.40/hour - $26.70/hour depending on experience and location #LI-MV1 About us With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process. At Healthmark a Getinge company, we offer a comprehensive benefits package, which includes: * Health, Dental, and Vision insurance benefits * 401k plan with company match * Paid Time Off * Wellness initiative & Health Assistance Resources * Life Insurance * Short and Long Term Disability Benefits * Health and Dependent Care Flexible Spending Accounts * Commuter Benefits * Parental and Caregiver Leave * Tuition Reimbursement Healthmark a Getinge company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.$21.4-26.7 hourly 3d agoCustomer Success Representative
Onestream Software
Member service representative job in Rochester, MI
Rochester, Michigan OneStream Software LLC Benefits Offered Vision, Medical, Dental, Life, 401K Employment Type Full-Time ABOUT THE JOB Our company mission statement reads as follows, "Every customer will be a reference and a success with OneStream Software." At the center of this mission statement, are our Customer Success Representative (CSR). CSR's focus on customer relationship retention and optimization. Each CSR is responsible for multiple customer accounts; the number depending on such factors as the size of the customer or seniority of the CSR. The CSR will be responsible for day-to-day customer success activities spanning from the initial stages of onboarding to continued engagement and retention. The CSR will have an in-depth understanding of each customer's overall business requirements and act as a consultant to determine how the various OneStream Marketplace solutions and features can meet their needs. The CSR will also partner with other OneStream teams on initiatives that address customer needs, product utilization, and improving departmental efficiency to help meet company goals. The CSR team is an integration of functions and activities of Marketing, Sales, Professional Services, Training, and Support. They are the primary point of contact for customers and must stay in close contact with the customer's evolving needs. Sometimes referred to as a Customer Advocate, the CSR gives voice to our customer's feedback, reviews and assesses their project progress, and offers recommendations based on results. CSR's ensure the highest level of customer satisfaction and return on investment while enhancing the customer experience. To be successful in this role, you must be passionate about customer success, flexible, and adaptive to change. RESPONSIBILITIES Manager Customer Relationships: Ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts (demand generation, on-boarding and/or customer success focused). Build, maintain, and execute on account plans for each assigned account and coordinate appropriate internal resources for delivery. Drive close collaboration with implementation partner during the launch phase to facilitate successful handover to support. Attend key design review sessions, review project milestones, attend key project management sessions. Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline. Develop strong relationships with all key decision makers and influencers across each customer in your portfolio. Uncover and mitigate any risk that threatens each customer's growth, satisfaction, or renewal; conceive and execute risk mitigation plans. Schedule stakeholder calls. Educate both new and established customers on general OneStream functionalities and best practices as well as new features as they become available. Collaborate effectively with the Sales organization to close incremental revenue and secure long-term renewals. Serve as a customer advocate while effectively collaborating with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering and Finance. Keep management informed of progress and obstacles related to customer accounts, seeking feedback as necessary and responding appropriately to improve work performance and optimize customer success. Become an expert on OneStream product solutions as well as customer use cases and use this knowledge to identify and solve customer pain points through adoption of new OneStream products and features. Our customers are fanatical about our service, product, and team. It is your responsibility to build and maintain that customer experience for all customers in your portfolio. Educate customers on any new XF MarketPlace solutions and material on OneStream Academy. Use customer management tools to track customer communication, issues and metrics. Technical Expertise: Champion customer enhancement requests by confirming the details and requirements of the enhancement and clearly articulating those details to the appropriate teams. Maintain thorough knowledge of OneStream product solutions, features, and target markets and keep up with continuous product releases by participating in formal and informal trainings. Work closely with product and engineering teams to ensure customer feedback is being incorporated into development decisions. Demonstrate a willingness to quickly learn new tools and applications, product solutions, rules and regulations and business best practices. Advance Internal Initiatives: Support initiatives that address customer needs, product utilization, and improving team efficiencies to help meet company goals. Collaborate with other internal teams such as Sales, Marketing, and Knowledge Management to provide subject matter expertise as new products and services are rolled out to customers. Provide feedback to Product Management and Engineering regarding customers' emerging or unmet product needs. Enhance team efficiencies through knowledge sharing activities, mentoring new hires and assisting other team members. QUALITIES OF A SUCCESSFUL CANDIDATE Formal Education and Certification Four-year college degree in fields such as (but not limited to) Accounting, Business, Finance, Information Systems, or CIS, or equivalent work experience Knowledge and Experience Two to three years of experience in the software industry. Demonstrated experience as successful Account Manager or Customer Success Representative supporting multiple customers and following up on all their needs. Demonstrated experience in identifying and mapping the customer org structure with ability to bridge turnover at any level of the organization. Personal, adaptable, and flexible with the ability to work successfully in a high-energy, fast paced, rapidly changing environment is necessary; must be able to multi-task and manage multiple projects, processes, programs, and procedures simultaneously while working under pressure to meet deadlines, organizational goals and initiatives. Extensive experience working in a team-oriented, collaborative environment. Ability to effectively operate independently or in a team environment. Ability to present ideas in business-friendly and user-friendly language. Outstanding MS Office skills, specifically with Excel. Personal Attributes Strong leadership skills. Excellent interpersonal and communication skills. Exceptional listening skills. Strong organizational and planning skills. Highly self-motivated and directed. Keen attention to detail. Proven analytical, evaluative, and problem-solving abilities. Exceptional customer service orientation. Able to exercise independent judgment and problem-solve. High stress tolerance. OneStream Software is an Equal Opportunity Employer.$42k-57k yearly est. Auto-Apply 60d+ agoCards & Payment Services Specialist
Cornerstone Community Financial Credit Union
Member service representative job in Troy, MI
Job Description Our Opportunity: The Cards & Payment Services Specialist is responsible for day-to-day card service operational tasks including monitoring, analyzing, reporting and making recommendations on all card portfolios and inventories. This position will work with members and team members to understand and resolve all card- related issues. Additionally, this position will support other CCF payment service platforms including, but not limited to, Bill Pay, Zelle, Remote Deposit Capture, and Loan Payment Platform(s). What You'll Do in This Role: Research member situations and issues relating to cards and/or payment services, and collaborate with internal departments as necessary, to resolve concerns, while uncovering root causes and methods for mitigating future issues. Perform operational activities pertaining to the VISA credit and/or debit card programs, including the review, analysis and reporting of card inventory, production reports, and services hosted by the credit union's card processor. Provides regular status updates for projects and tasks assigned. Responsible for investigating, researching, and processing Debit/ATM disputes meeting required time frames. Partner with the Risk Management team to process cases pertaining to card services including Compromised Account Management System (CAMS) alerts, cardholder disputes, chargebacks, and arbitration processes. Additionally, partner to recommend and coordinate fraud and card service training for Team Members. Perform the daily processing of payment services, including Zelle, RDC, Bill Pay, and wallet tokenization. Provide outstanding service to all members by performing within CCF's vision, mission, goals, and living our service promises through inbound calls, outbound calls, and all digital platforms. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. What You'll Bring To CCF: Six months to two years of similar or related experience, including time spent in preparatory positions. A high school degree or GED is required. A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with members, team members, and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Excellent organizational, prioritization, and attention to detail skills. Proficient in the Microsoft suite of products including Word, Excel, and Outlook. Working knowledge of credit policies. Strong communication skills must be demonstrated through oral and written means. Possesses basic mathematical skills and is proficient in the use of calculators. Must be able to multi-task effectively between multiple systems to assist members with their inquiries. Demonstrated strong customer service skills that include proven ability to handle difficult member interactions. The Perks of Being Part of CCF: When you join CCF you're not just taking a job-you're joining a community. From milestone anniversaries to our legendary chili cook-off, we believe in recognizing achievements and building connections through fun, shared experiences. We offer a comprehensive benefits package designed to support the well-being of our employees: Competitive Base Compensation: Competitive salary with eligibility for performance-based incentives. Paid Time Off: PTO available to support work-life balance, in addition to 13 paid company holidays per year. Wellness & Volunteer Time: Additional time off to support employee wellness and community involvement. Health Insurance Coverage: Multiple low or no deductible medical plan options, as well as dental and vision coverage. Employer-Paid Coverage: Company-paid life insurance and short- and long-term disability coverage. Flexible Spending Accounts (FSA): Options for both medical and dependent care FSAs. Education Assistance: Tuition reimbursement and student loan repayment support to help advance your education and career. Retirement Benefits: 401(k) plan with up to 4% company match, plus an additional 4% profit-sharing contribution. Employee Assistance Program (EAP): Confidential support services for personal and professional challenges Work Location: This position can be based in Troy, Michigan or Toledo, Ohio. Hybrid working arrangements are available following 4-6 months of successful employment. EOE: CCF is committed to equal opportunity and complies with EEOC rules and regulations.$36k-41k yearly est. 10d agoParts and Service and Circular Economy Data Officer
FCA Us LLC
Member service representative job in Auburn Hills, MI
Mission: Transform data into actionable insights to drive performance, customer value, and operational efficiency across the global Parts & Services and Circular Economy organization Main Responsibilities: Data roadmap Define and implement the PSCE data vision and strategy supporting the business strategic goals and aligned with Functions & Regions objectives. Benchmark best practices Build and scale a high-performing data team to support the growing needs of PSCE. Data governance Establish data governance frameworks (policies, processes, roles, and standards) to ensure data quality, standardization, consistency, regulatory compliance and adequation to business needs in accordance with strategic priorities. Build and maintain data pipelines and products so Business teams can implement actionable insights to drive performance, customer value, and operational efficiency across the global PSCE organization (the data infrastructure, frameworks, monitoring are managed by ICT teams). Collaborate with AI & Data Ambassadors and Champions to align data initiatives with enterprise-wide AI strategies and community goals. Projects & Portfolio Support Prioritize, coordinate, and monitor data-related projects within the PSCE portfolio, ensuring alignment with strategic priorities. Drive quick wins and mid-term initiatives that demonstrate the tangible value of data-driven decision-making. Contribute to the continuous improvement of data tools, platforms, and processes to enhance efficiency and scalability. Supervise the below current projects: STELA Car Parc Calculation by country, region, and vehicle age based on new vehicle sales plans. Single Retention KPI: Standardize the calculation of the retention KPI and improve data robustness and relevancy Lux: sell-in reporting / sell-out internal reporting / sell-out dealer reporting Global PSCE Daily Report Other projects that could make sense to deep dive: Pricing process: use tech data to find the right equivalent part number and save time Pricing process: how to use market data to update price in dynamic mode and increase incremental margin Retention: how to get robust data? Lifetime value: how to measure the LTV of an after-sales customer? What is EV and ADAS penetration rate on parts sales? Innovation & Enablement Promote the use of advanced analytics, AI, and machine learning to optimize PS performance. Act as a key liaison between Functions, Regions, ICT and external partners on data-related topics. Support data literacy across the organization through training, communication, and tool adoption. Ensure active participation in the AI & Data Connect community to share insights, promote synergies, and contribute to upskilling and innovation activities. KPI Impact score: value generated from completed data initiatives Data-Driven Decision Rate: % of key business decisions supported by data insights. Data Quality Index: % improvement in data accuracy, completeness, and consistency over time Community-wide metrics or reporting mechanisms used in the AI & Data Connect framework$79k-115k yearly est. 1d agoClient Service Representative
Connectpay
Member service representative job in Grosse Pointe, MI
ConnectPay offers online payroll solutions and is committed to providing first-name-basis service and technology-first innovation. ConnectPay has steadily built a reputation as a flexible and responsive resource for all of its clients with a complete suite of solutions that make growing your business easier. Today, thousands of small and mid-sized businesses use ConnectPay to process payroll, automate taxes, and integrate data. And every single one of them is able to leverage ConnectPay's services and resources while remaining connected to their own independent brokers and advisors. Our customers trust us to make their core business activities simpler, and we trust them to choose the best and brightest brokers for their unique needs. Mutual trust is a beautiful thing. With offices outside Boston, Detroit and in Fairfield, we are among the fastest growing private companies in Massachusetts, now is your chance to play a key role in the success and continued growth of our dynamic company. To learn more visit ********************* Job Description Join our dynamic startup, recently named among the “Fast 50”- fastest growing private companies in Massachusetts by the Boston Business Journal. This entry-level position services our client's payroll and data management needs, and resolves payroll discrepancies, while maintaining client and employee confidentiality. Customer Service Experience and/or Payroll experience preferred, but not required. Training is provided. Key Responsibilities: Review and process payroll across multiple states. Maintain meticulous attention to detail, accurately complete tasks under deadline. Update and maintain CRM system. Initiate ongoing client enrollment, education and onboarding. Effectively handle in-bound calls in a timely and friendly manner. Maintain confidentiality and acting with integrity while handling sensitive information. Perform other duties as assigned. Qualifications: Ability to work with web-based applications. Excellent organizational and time management skills. Articulate communicator in a variety of settings. Extraordinary attitude with client service orientation. Ability to prioritize information by analyzing critical issues and drawing accurate conclusions. Act with professionalism and urgency. Operate a 10-key with speed and accuracy. Knowledge of bookkeeping or payroll functions helpful. Payroll Certification (FPC or CPP) a plus. Associate's degree or equivalent. Additional Information ConnectPay offers a salary commensurate with experience, a competitive benefits package to full-time employees, including life, health, dental and vision insurance, 401(k) retirement, and tuition reimbursement. EOE.$30k-50k yearly est. 9h agoMember Services Representative - Full Time
Genisys Credit Union
Member service representative job in Rochester, MI
At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Member Services Representative at our Rochester Hills - Crooks branch. This position has the opportunity to earn incentive pay. Position Purpose: Ensures that members are promptly and professionally served by performing a broad variety of member services functions. Job Duties (include but not limited to): Cross selling credit union products and services to provide high quality member service and reach credit union goals and objectives Opening and closing membership accounts Performs loan transactions from processing applications all the way to payout, following Genisys lending procedures and guidelines Ensures that members' requests and questions are promptly resolved whether in person, over the phone, or via other communication methods. Ensures that the Credit Union's quality reputation is maintained and projected. Obtains appropriate state license to sell loan protection insurances. Qualifications: High School Graduate or equivalent required Customer service experience preferred Sales experience preferred Knowledge of lending processes helpful Skills/Abilities: Skills and Abilities: Good communication skills Professional appearance, dress, and attitude Good math skills Able to operate related computer applications and basic business equipment Good typing skills Benefits: Vacation and Paid Time Off Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available Paid Tuition to $5000 per year Holiday pay at 8 hours per observed holiday 401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran$31k-36k yearly est. 2d agoBilingual Member Service Representative
Healthcare Support Staffing
Member service representative job in Troy, MI
HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description High volume of inbound calls daily, 50-60 calls. Representatives are expected to answer incoming calls from marketplace members. Representatives will be collecting payments from the Healthcare Exchange Marketplace Members. Representatives will be expected to answer an array of questions for members (i.e. I.D. Cards, Primary Care Physicians, Specialists, and General Questions). In addition to answering questions representatives will be expected to be able to multitask; toggling multiple screens, researching, as well as simultaneously typing and maintain conversations with customers is expected. Qualifications • Multitasker • Able to toggle multiple screens, able to provide state specific state information to the inbound caller. • Many CSRs have the experience but not the CSR attitude, • ATTITUDE/PERSONALITY IS KEY HERE, workers should be eager to help, empathetic, helpful, and have general CSR orientation. This is much more important than the experience. • Phenomenal Customer Service • Bilingual Speaking • Banking and Managed Care Experience is a major plus • Call Center or High Volume Face to Face Interaction Experience • Computer Skills including experience with Microsoft Office Products (Word, Outlook, and Excel) • Exceptional Phone Etiquette • Great Attendance and Reliability Additional Information If you are interested in applying to this position, please contact Brianne Salazar at (321)710-4799 and click the Green I'm Interested Button to email your resume.$21k-31k yearly est. 60d+ agoUnderground Waterworks Customer Service Representative
Etna Supply
Member service representative job in New Baltimore, MI
Job Description Are you driven to provide exceptional service to customers? Do you have working knowledge of the Underground Waterworks industry? Be the voice of our brand and support customers from start to finish. Your industry knowledge, strong communication skills, and problem-solving mindset will make you an essential part of our team and help us deliver the outstanding service our customers rely on. Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect. What We Offer: Competitive compensation package including quarterly bonuses! 401(k) w/ company match Medical, Dental, and Vision Insurance Company provided and Voluntary Life Insurance Short Term and Long-Term Disability and more! Typical Responsibilities: Provides friendly and helpful customer service and create quotes for established customer working the job order form beginning to end Meet or exceed the expectations of our customers by providing a positive customer experience. Be a positive and professional representative of Etna in all customer and stakeholder interactions, acting with honesty and integrity. Communicate with customers, outside sales representatives, and vendors by phone and email. Support outside sales representatives by entering orders and accessing customer and product information. Prepare accurate project quotes by interpreting estimator, sales rep, and customer prepared material takeoffs. Gather manufacturer quotes and certifications for materials on project quotes, ensuring proper compliance to project requirements. Turn in proper documents for submittal requests in a timely manner Receive and process orders for product, following company SOP's. Type orders and quotes within the ERP system; preparing, posting, and closing work orders and projects as required. Create job files and organize paperwork as needed. Order products and equipment as needed and assist customers by tracking orders and troubleshooting when problems arise. Train others regarding department material applications and limitations. Coordinate shipping of orders and materials required with various departments. Address issues concerning billing or services rendered, referring complaints of service failures to designated departments for investigation. Assist in maintaining inventory control and monitor flow of materials, prepare and issue reports as needed. Back up warehouse and counter as needed. Communicate any/all product and vendor opportunities to sales leadership for review. Keep up to date on products and product features available. Attend internal, vendor, and industry trainings and meetings as required. Knowledge, Skills, and Abilities: Working knowledge of products sold and their applications. Ability to manage multiple tasks and priorities and easily adapt to changing situations. Effective communication, interpersonal, customer service, negotiation, judgement, decision making, organization, conflict management, problem solving, and stress management skills. Working knowledge of Microsoft Office products and Eclipse. Effectively read and interpret documents, such as blueprints, safety rules, operating and maintenance instructions, and procedures manuals. Ability to accurately add, subtract, multiply, and divide with or without using a calculator. Ability to accurately calculate figures and amounts such as margins, discounts, interest, proportions, percentages, area, circumference and volume. Education and/or Experience: High School Diploma or equivalent; or One year of related experience and training; or Equivalent combination of experience and education. Physical Demands and Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Frequently required to sit; talk and hear; and use fingers. Regularly required to walk and stand, reach, grasp, and handle. Occasionally required to lift and/or move up to 25 pounds. Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner. Specific vision abilities required by this job include clear vision at 20 inches or less. We are an Equal Employment Opportunity Employer. M-F 7am-4:30pm$28k-35k yearly est. 4d agoClient Service Representative
Rose Pest Solutions
Member service representative job in Troy, MI
🌟 Client Service Representative (CSR) - Join the Rose Family 🌟 Compensation: $17.25/hr + commission & full benefits Why You'll Love Working at Rose Rose Pest Solutions isn't just the oldest pest management company in the nation (established in 1860!) - we're also a 4th-generation family-owned business with a proven record of success. Our strength comes from our people: smart, positive, team players who care about clients and each other. At Rose, you'll find: 🌱 Room to Grow: Continuous training, mentorship, and career development. 🏆 Stability & Legacy: 150+ years of success and innovation, backed by our in-house entomologists and technical experts. 💡 Empowered Work: Freedom to think creatively, solve problems, and make a real difference. 💼 A Team That Feels Like Family: Supportive, collaborative, and passionate about quality service. Responsibilities What You'll Do as a CSR As a Client Service Representative, you'll be the friendly face and trusted voice that keeps our Service Center running smoothly. You'll play a key role in connecting clients, sales, and service teams - ensuring every client gets top-notch care. Your day-to-day will include: Coordinating service requests and scheduling appointments. Supporting service and sales teams with paperwork, schedules, and client communications. Helping clients understand and choose residential services that fit their needs. Following up with clients and assisting with account collections. Keeping everything organized so the whole team can succeed. Compensation & Benefits We believe great people deserve great rewards. Here's what we offer: 💰 Competitive Pay: $17.25/hr + commission, plus bonus plan & profit sharing 🩺 Full Health Benefits: Medical, dental, vision, Rx insurance 🏖 Paid Time Off: Holidays, vacation, and sick leave 📈 Retirement Savings: 401(k) with company match 🛡 Extra Protection: Life insurance, disability, family & military leave 🎓 Growth & Development: Ongoing training and career advancement opportunities Qualifications What Makes You a Great Fit This role is perfect for someone who enjoys being the go-to person, thrives in a fast-paced environment, and values independence with responsibility. You'll succeed if you: Have excellent communication skills and love helping others. Stay organized and detail-oriented, even under pressure. Are comfortable with computers and can pick up new software quickly. Work well independently but also enjoy being part of a collaborative team. Requirements: 18+ years of age, high school diploma (or equivalent). Valid driver's license with good driving record. Ability to work flexible hours, including early mornings, evenings, or weekends as needed. Basic office and computer skills. Physical ability to sit, stand, crouch, and lift up to 20 lbs. Bio-Serv companies are proud to be EOE$17.3 hourly Auto-Apply 46d agoParts and Service and Circular Economy Data Officer
Stellantis
Member service representative job in Auburn Hills, MI
Mission: Transform data into actionable insights to drive performance, customer value, and operational efficiency across the global Parts & Services and Circular Economy organization Main Responsibilities: Data roadmap Define and implement the PSCE data vision and strategy supporting the business strategic goals and aligned with Functions & Regions objectives. Benchmark best practices Build and scale a high-performing data team to support the growing needs of PSCE. Data governance Establish data governance frameworks (policies, processes, roles, and standards) to ensure data quality, standardization, consistency, regulatory compliance and adequation to business needs in accordance with strategic priorities. Build and maintain data pipelines and products so Business teams can implement actionable insights to drive performance, customer value, and operational efficiency across the global PSCE organization (the data infrastructure, frameworks, monitoring are managed by ICT teams). Collaborate with AI & Data Ambassadors and Champions to align data initiatives with enterprise-wide AI strategies and community goals. Projects & Portfolio Support Prioritize, coordinate, and monitor data-related projects within the PSCE portfolio, ensuring alignment with strategic priorities. Drive quick wins and mid-term initiatives that demonstrate the tangible value of data-driven decision-making. Contribute to the continuous improvement of data tools, platforms, and processes to enhance efficiency and scalability. Supervise the below current projects: STELA Car Parc Calculation by country, region, and vehicle age based on new vehicle sales plans. Single Retention KPI: Standardize the calculation of the retention KPI and improve data robustness and relevancy Lux: sell-in reporting / sell-out internal reporting / sell-out dealer reporting Global PSCE Daily Report Other projects that could make sense to deep dive: Pricing process: use tech data to find the right equivalent part number and save time Pricing process: how to use market data to update price in dynamic mode and increase incremental margin Retention: how to get robust data? Lifetime value: how to measure the LTV of an after-sales customer? What is EV and ADAS penetration rate on parts sales? Innovation & Enablement Promote the use of advanced analytics, AI, and machine learning to optimize PS performance. Act as a key liaison between Functions, Regions, ICT and external partners on data-related topics. Support data literacy across the organization through training, communication, and tool adoption. Ensure active participation in the AI & Data Connect community to share insights, promote synergies, and contribute to upskilling and innovation activities. KPI Impact score: value generated from completed data initiatives Data-Driven Decision Rate: % of key business decisions supported by data insights. Data Quality Index: % improvement in data accuracy, completeness, and consistency over time Community-wide metrics or reporting mechanisms used in the AI & Data Connect framework$41k-68k yearly est. 1d agoClient Service Representative
Employment Listings
Member service representative job in Troy, MI
🌟 Client Service Representative (CSR) - Join the Rose Family 🌟 Compensation: $17.25/hr + commission & full benefits Why You'll Love Working at Rose Rose Pest Solutions isn't just the oldest pest management company in the nation (established in 1860!) - we're also a 4th-generation family-owned business with a proven record of success. Our strength comes from our people: smart, positive, team players who care about clients and each other. At Rose, you'll find: 🌱 Room to Grow: Continuous training, mentorship, and career development. 🏆 Stability & Legacy: 150+ years of success and innovation, backed by our in-house entomologists and technical experts. 💡 Empowered Work: Freedom to think creatively, solve problems, and make a real difference. 💼 A Team That Feels Like Family: Supportive, collaborative, and passionate about quality service. Responsibilities What You'll Do as a CSR As a Client Service Representative, you'll be the friendly face and trusted voice that keeps our Service Center running smoothly. You'll play a key role in connecting clients, sales, and service teams - ensuring every client gets top-notch care. Your day-to-day will include: Coordinating service requests and scheduling appointments. Supporting service and sales teams with paperwork, schedules, and client communications. Helping clients understand and choose residential services that fit their needs. Following up with clients and assisting with account collections. Keeping everything organized so the whole team can succeed. Compensation & Benefits We believe great people deserve great rewards. Here's what we offer: 💰 Competitive Pay: $17.25/hr + commission, plus bonus plan & profit sharing 🩺 Full Health Benefits: Medical, dental, vision, Rx insurance 🏖 Paid Time Off: Holidays, vacation, and sick leave 📈 Retirement Savings: 401(k) with company match 🛡 Extra Protection: Life insurance, disability, family & military leave 🎓 Growth & Development: Ongoing training and career advancement opportunities Qualifications What Makes You a Great Fit This role is perfect for someone who enjoys being the go-to person, thrives in a fast-paced environment, and values independence with responsibility. You'll succeed if you: Have excellent communication skills and love helping others. Stay organized and detail-oriented, even under pressure. Are comfortable with computers and can pick up new software quickly. Work well independently but also enjoy being part of a collaborative team. Requirements: 18+ years of age, high school diploma (or equivalent). Valid driver's license with good driving record. Ability to work flexible hours, including early mornings, evenings, or weekends as needed. Basic office and computer skills. Physical ability to sit, stand, crouch, and lift up to 20 lbs. Bio-Serv companies are proud to be EOE$17.3 hourly Auto-Apply 18d agoService Representative
DM Consultants Group
Member service representative job in Troy, MI
We are hiring a service representative to manage customer supplemental benefits. To do well in this role you will have to handle all customer queries.The ideal candidate will also provide prospective customers with detailed information about company products. Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with members through various channels. Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions, Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team service representative. Ensure customer satisfaction and provide professional customer support.$25k-30k yearly est. 60d+ agoFinancial Services Representative
Michigan First
Member service representative job in Troy, MI
Location : Address 2001 W Maple Rd Location : City Troy Location : Postal Code 48084 Responsibilities Branch Hours Monday - Friday: 10:00 a.m. - 7:00 p.m Saturday: 10:00 a.m. - 3:00 p.m. Sunday: Closed. Financial Service Representative We are currently seeking a Financial Services Representative to join us. The person in this position will report to the Branch Manager. Job Description Can you start a conversation with anyone? Do you enjoy helping people find the right solution with a smile? If so, we've got the perfect position for you at one of our retail in-store locations. As a Retail In-Store Financial Service Representative at Michigan First Credit Union, you'll be challenged to deliver five-star service while building relationships with our members. We're a family here, so outstanding teamwork is a must. Our number one goal is to provide our members and potential new members with personalized solutions to their financial situations so they can walk out feeling happy, satisfied, and worry-free. What You'll Do: Deliver stellar service to credit union members and potential new members. No slackers here! Serve as a face for our brand. Happy, confident, positive - that's who we are. Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You'll need to be able to provide unique and personalized financial solutions for our members and potential new members. This means helping them with their loan decisions, showing them how to save money, and figuring what accounts work best for them. Introduce potential new members to all the amazing perks of being a Michigan First Credit Union member. Follow through. If you can deliver on promises and make sure all details are covered, you'll LOVE it here at Michigan First! Qualifications What We're Looking For: Outgoing, personable candidates. You must truly love talking to people to work here. Professional experience, preferably 3+ years. Have you worked in financial sales or retail? Great! Have you worked in a relationship banker or personal banker role? Even better! Customer service, preferably 3+ years. We're a people's credit union, and our members deserve the best possible experience. You'll have to be able to learn our products and services thoroughly and quickly. That's what we're here for, after all! You'll need a high school diploma/GED, preferably an Associate's in business or a related field. A flexible schedule. Our in-store locations are open later and on Saturdays to better serve our members. We need team players! You must be able to assist at any of our in-store locations to meet business needs. Who We Are Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we're still growing! We offer financial solutions for every life stage and seek to positively transform our members' lives through personalized service that meets their unique needs. Simply put, Michigan First Credit Union's sole mission is to provide the highest quality member experience. Working here, you'll get to participate in a strong culture, centered around service, professionalism, and growth. Michigan First highlights: 500 team members 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit Industry leader in community support and charitable giving through the Michigan First Foundation Member Services Call Center operates 24/7/365 Over $1.5 Billion in assets Awards Michigan First Credit Union has been the proud recipient of: 2024 Best & Brightest in the Nation 2024 Best & Brightest in Metro Detroit 2024 Best & Brightest in West Michigan 2024 Best Credit Unions to Work For 2024 Crain's Cool Places to Work 2024 Detroit Free Press Top Workplaces 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions) Benefits and perks of joining our award-winning team include: Very competitive pay Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance 401(k) - 100% match up to 5% deferral Tuition reimbursement for both Undergraduate and Graduate degree program Access to a complimentary concierge service that assists with nearly any item on your to-do list Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms Wellness initiatives and events throughout the year to help team members stay healthy Loan discounts for certain secured and unsecured loans and mortgages Opportunities for pay increases, incentives and profit-sharing, based on performance Onsite subsidized top notch Cafe 26 for team members' use Onsite bowling center Michigan First Credit Union is an Equal Opportunity Employer.$24k-29k yearly est. Auto-Apply 14d agoFinancial Services Representative State Farm Agent Team Member
Beth Shutko-State Farm Agent
Member service representative job in New Haven, MI
Job DescriptionABOUT THE AGENCY: With two thriving locations in Lenox and Clinton Township, our agency is dedicated to providing exceptional service and personalized financial solutions. Led by a Walsh College Business Management graduate with over 26 years of experience in the Financial Services Industry, were a trusted name in the community and a top-performing agency within our company. Our team of 13 professionals enjoys a collaborative and supportive work environment, with benefits like health insurance, retirement plans, PTO, and a competitive compensation package. We take pride in our community involvement by participating in local events and sponsoring organizations to give back to those we serve. Joining our team means becoming part of a dynamic, goal-oriented agency that values both professional growth and community impact. ROLE DESCRIPTION: As a Financial Services Representative State Farm Agent Team Member with Beth Shutko - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency. RESPONSIBILITIES: Use a customer-focused, needs-based review process to educate customers about insurance options. Work with the agent to establish and meet marketing goals Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. QUALIFICATIONS: Must be able to obtain relevant financial service licenses. Sound knowledge of financial legislation. Proficiency in Microsoft Office applications. Strong mathematical skills. Excellent analytical, organizational, and problem-solving skills. Effective communication skills. Exceptional customer service skills. Successful track record of meeting sales goals/quotas preferred BENEFITS: 401K Salary plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency$26k-45k yearly est. 29d agoParts and Service and Circular Economy Data Officer
Stellantis Nv
Member service representative job in Auburn Hills, MI
Mission: Transform data into actionable insights to drive performance, customer value, and operational efficiency across the global Parts & Services and Circular Economy organization Main Responsibilities: Data roadmap * Define and implement the PSCE data vision and strategy supporting the business strategic goals and aligned with Functions & Regions objectives. * Benchmark best practices * Build and scale a high-performing data team to support the growing needs of PSCE. Data governance * Establish data governance frameworks (policies, processes, roles, and standards) to ensure data quality, standardization, consistency, regulatory compliance and adequation to business needs in accordance with strategic priorities. * Build and maintain data pipelines and products so Business teams can implement actionable insights to drive performance, customer value, and operational efficiency across the global PSCE organization (the data infrastructure, frameworks, monitoring are managed by ICT teams). * Collaborate with AI & Data Ambassadors and Champions to align data initiatives with enterprise-wide AI strategies and community goals. Projects & Portfolio Support * Prioritize, coordinate, and monitor data-related projects within the PSCE portfolio, ensuring alignment with strategic priorities. * Drive quick wins and mid-term initiatives that demonstrate the tangible value of data-driven decision-making. * Contribute to the continuous improvement of data tools, platforms, and processes to enhance efficiency and scalability. * Supervise the below current projects: * STELA Car Parc Calculation by country, region, and vehicle age based on new vehicle sales plans. * Single Retention KPI: Standardize the calculation of the retention KPI and improve data robustness and relevancy * Lux: sell-in reporting / sell-out internal reporting / sell-out dealer reporting * Global PSCE Daily Report Other projects that could make sense to deep dive: * Pricing process: use tech data to find the right equivalent part number and save time * Pricing process: how to use market data to update price in dynamic mode and increase incremental margin * Retention: how to get robust data? * Lifetime value: how to measure the LTV of an after-sales customer? * What is EV and ADAS penetration rate on parts sales? Innovation & Enablement * Promote the use of advanced analytics, AI, and machine learning to optimize PS performance. * Act as a key liaison between Functions, Regions, ICT and external partners on data-related topics. * Support data literacy across the organization through training, communication, and tool adoption. * Ensure active participation in the AI & Data Connect community to share insights, promote synergies, and contribute to upskilling and innovation activities. KPI * Impact score: value generated from completed data initiatives * Data-Driven Decision Rate: % of key business decisions supported by data insights. * Data Quality Index: % improvement in data accuracy, completeness, and consistency over time * Community-wide metrics or reporting mechanisms used in the AI & Data Connect framework Basic Qualifications: * Bachelor's degree in Data Science, Statistics, Engineering, Computer Science, or related technical field * 8+ years of experience in data science, including 2+ years in a leadership role * Proficiency in Python, R, SQL, and visualization tools (e.g., Power BI, QlikSense, Tableau) * Experience with machine learning frameworks and cloud platforms (e.g., Snowflake, AWS, Azure, GCP) * Strong communication and stakeholder engagement skills$41k-68k yearly est. 60d+ ago
Learn more about member service representative jobs
How much does a member service representative earn in Port Huron, MI?
The average member service representative in Port Huron, MI earns between $19,000 and $36,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.
Average member service representative salary in Port Huron, MI
$26,000
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