Customer Service Representative - Collision of Bridgewater
Member service representative job in Bridgewater, PA
Full-time Description
We have an immediate opening for an energetic, enthusiastic and highly motivated administrative professional to join our growing and dynamic team! Are you a career minded individual in search of a workplace to call home? At Ciocca Collision of Bridgewater, you'll have the opportunity to have a positive impact on our customers and our community while achieving your financial and career goals!
Qualifications:
Excellent listening/communication skills, outgoing and positive personality
Punctual nature and ability to handle schedule flexibility and dynamic work environment
Professional appearance
Valid driver's license and clean driving record
Responsibilities:
Answer phones, greet and receive prospects and customers
Create repair orders for vehicles scheduled in for repairs
Create purchase orders for sublet vendors
Schedule estimate and repair appointments with customers
Confirm estimate and repair appointments with customers
Coordinate towing for customers vehicle
Accounts Receivable
Collect payments for repairs
Work cooperatively with internal departments and insurance companies
Communicate with callers and visitors in a professional, friendly, and efficient manner
Type memos, correspondence, reports, and other documents
What we offer:
Hourly pay
Full Time
PTO and holidays
401(K) retirement plan with company matching
The top insurance program in the industry including medical, dental, prescription and vision
Advancement within the Ciocca Automotive Family
Employee discounts: purchases, repair, service, wash
At Ciocca Collision of Bridgewater, our team members enjoy a supportive and collaborative work environment. Don't miss out on this exciting opportunity to grow your career! Apply now!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Service Specialist
Member service representative job in Wilkes-Barre, PA
Department
RD&S
Employment Type
Full Time
Location
Wilkes-Barre, PA
Workplace type
Hybrid
Key Responsibilities Skills, Knowledge and Expertise Benefits About RD&S Refrigeration Design & Service, Inc. (RD&S) is a design/build industrial refrigeration contracting firm based in metropolitan Philadelphia. We provide a full line of services to meet the needs of the industrial refrigeration marketplace. From its beginning as a local company, RD&S has grown to become an international team noted for excellence in meeting our customer's needs. Our unique ability to design, fabricate, and construct site built or skid mounted industrial refrigeration systems sets us apart from other industrial refrigeration design/build firms and ensures on-time delivery of a superior product, designed, engineered and constructed by our in-house team of experts. At RD&S, we have two main goals: First and foremost, we want to be our customers' single source supplier of refrigeration services; Second, we seek to set the industry standard for quality and service.
Member Services Representative
Member service representative job in Stroudsburg, PA
Polish & Slavic Federal Credit Union is committed to supporting our employees' overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off.
Core Responsibilities:
Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service;
Develop and maintain an understanding of the Credit Union philosophy, organization, bylaws and operational procedures;
Provide general and specific service-related information concerning Credit Union products, services or policies, in person and /or by telephone;
Respond to members' requests, problems, and complaints, and/or direct members to the proper person/department for specific information and assistance;
Responsible for appropriate handling of member mail and incoming documentation as well as other incoming mail;
Develop good relationships with PSFCU vendors;
Attend, represent and actively participate in PSFCU community events as well as actively participating in branch sponsored events;
As per PSFCU Policy and Procedures perform routine transactions, including but not limited to:
opening/closing accounts and shares;
accepting wire transfer requests-domestic and international;
performing change of address, issuing temporary checks;
performing Harland Clarke share drafts orders;
processing ATM card and Debit card requests;
handling and processing IRA accounts;
handling and processing Share Certificates of Deposits;
handling and processing Club accounts;
direct deposit of Social Security and payroll checks to members accounts;
processing lost passbook requests;
performing Chex Systems checks;
set up and provide access to On-Line Banking, Mobile Banking
Service existing accounts; set up new accounts files and provide members with all necessary information and assistance;
Provide members with information regarding consumer loans, business loans, and VISA cards and appropriately align the right loan product for the member's financing need;
Assist members in the completion of the loan application (real estate loans excluded) and all associated forms;
Accept and process loan applications of all types (real estate loans excluded); review documentation for accuracy; and request all necessary documentation required to complete the loan application;
Notify members by phone or mail that their checkbooks are ready for pickup at the branch;
Conduct orientation interview on Credit Union services and programs with each new Credit Union member;
Effectively offer Credit Union products and services through the practice of established sales and service techniques;
Post dividends prior to the end of the month for all closed member accounts;
Perform all functions of Teller when business needs dictate;
Maintain extensive knowledge of all products and services;
Monitor changes in interest rates and effectively communicate pricing to members
Maintain superior knowledge and full understanding of consumer loan products;
Act as a Safe Deposit Box Attendant, responsible for handling box rentals, providing access to the vault area and related functions;
Perform other duties or responsibilities as
Effectively cross-sell PSFCU products and services in order to achieve Branch Goals as per the Branch Goals Incentive
Travel to and cover at other branches if necessary and
Perform all Quick Assist functions;
Processing POA;
Processing Stop payment;
And other functions as needed and delegated by the Branch Manager.
ESSENTIAL FUNCTIONS AS TELLER/ HEAD TELLER WHEN REQUIRED:
Receive checks and cash for deposit and/or loan payments, pursuant to established policies and procedures;
Cash checks and pay out money pursuant to established policies and procedures;
Handle requests from members for transfers of shares for loan payments, share withdrawals, check requests, line of credit advances, and any other request received from members;
Issue official checks, certified checks;
Balance currency, coin, and checks in cash drawer at end of shift and compare totaled amounts with data in the computer system and appropriate reports;
Responsible for End-of-Day process: posting of all teller cash buys and sells during the working day; review of all teller computer reports; posting of all teller variances; encoding and scanning of checks;
Complete Currency Transactions Reports (CTR);
Continuously offer Credit Union products and services through the practice of established sales and service techniques;
Sign for and accept money from the courier, fine count all cash on the day of delivery.
Disburse money to tellers and make sure they sign for all cash processed by head teller.
Serve as vault teller performing vault sells and buys.
Check cash in teller drawers periodically.
Responsible for End-of-Day process: posting of all teller cash buys and sells during the working day; review of all teller computer reports; posting of all teller variances.
Fill out vouchers for bills and total money orders.
Collect all vouchers, etc., from tellers, close day and write up the change fund for the next day.
Responsible for opening and closing the safe.
Responsible for approving of the signing income tax checks.
Follow established Credit Union Service Standards to provide superior customer service;
Perform other duties or responsibilities as required or assigned;
Process Visa Cash Advances pursuant to established policies and procedures;
Process coin machine tickets;
Foreign currency buy and sell transactions processing;
Report counterfeit currency.
Requirements:
1-2 years of work experience;
1 year of experience as a Teller;
Basic computer skills and knowledge of computer software programs;
Ability to cross sell products;
Fluency in spoken and written Polish and English
Pay: $20.00 - $22.26 per hour
AN EQUAL OPPORTUNITY EMPLOYER
Service Desk Representative
Member service representative job in Wilkes-Barre, PA
Pay Transparency: $11.00 - $12.00/hour (DOE) Role and Responsibilities The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment.
Specific Responsibilities
Essential Functions
* Greet members/guests enthusiastically and efficiently handle the check-in process
* Answer telephone and field calls
* Schedule services appointments and take reservations either in person or by phone
* Assist members with purchases of retail goods and club services
* Present membership information to prospective members, as well as refer them to Member Sales Department
* Be knowledgeable about all programs and activities offered throughout the center
* Promote club services and activities
* Assist with keeping the club well stocked and clean
* Inventory of food items as well as locker and laundry service
* Maintain communication log and lost & found ledger
* Handle member injury and illness incident reporting
* Administer emergency care to members and guests in need of assistance
* Work as a TEAM with all other departments
* Other duties and responsibilities as assigned by supervisor
Other Functions
* Promote club services and activities
* Assist with keeping the club well stocked and clean
* Attend Active Wellness site meetings and trainings
* Handle injury and illness and security incident reporting
Member Services Representative
Member service representative job in Old Forge, PA
Salary: 15/hr
Role: Assists new and existing members with their financial needs, opens and closes various types of accounts, processes transactions, resolves account problems, and provides assistance and information regarding other products and services of the Credit Union. Essential Functions & Responsibilities: E 60% Assists members with opening and closing accounts, processes transactions, and addresses and resolves member problems, inquiries, or complaints. Refers problems to supervisor as needed, along with recommendations for resolution. E 10% Identifies opportunities to cross-sell additional products or services to members. E 10% Confers with members by telephone or in person to provide information about products or services. E 10% Maintains accurate member account information on computer system and prepares required reports as needed. E 5% Acts as liaison between members and various departments. N 5% Performs other job related duties as assigned. Performance Measurements: 1. Provides informed, prompt, and accurate services to all members and associates by greeting and waiting on members in the lobby, answering the phone within 3 rings, and responding to all message or correspondence with in the day. 2. Open all accounts, certificates and other Credit Union products or services in accordance with federal regulations, ensuring all related forms and documents are completed accurately and filed/scanned in a timely manner. 3. Carry out assigned duties and responsibilities with minimal errors according to established branch standards. 4. Balancing a drawer daily and having no more than 3 un-located cash differences of $20.01 or more in a 90 day period. 5. Actively cross-sell products and services to members to achieve or exceed 75% of all established individual and branch sales goals. 6. Troubleshoot and resolve member and internal inquiries in a timely and accurate manner, communicating the resolution to effected parties. 7. Ensure compliance with all applicable Credit Union policies, procedures, and regulations. 8. Maintain a dependable record of attendance and timeliness. 9. Maintain a professional work environment and businesslike appearance. Knowledge and Skills: Experience One year to three years of similar or related experience. Education A high school education or GED. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills Working knowledge of principles and processes for providing member and personal services. Actively looks for ways to help people. Communicates information and ideas in speaking so others may understand. Working knowledge of related computer systems and application. Physical Requirements Work Environment This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Service Advisor
Member service representative job in Scranton, PA
Welcome to Toyota of Scranton, where excellence isn't just a goal, but a way of life. Our foundation is built on a set of core values that guide everything we do. If you share our commitment to integrity, service, and community, then you're in the right place. Join us in upholding these principles as we strive for excellence together.
Honesty
Ethical, take responsibility, be accountable to yourself and your team, build trust through
transparency and open communication
Willingness to Help Others
Help others without expecting anything in return, be empathetic, dedicated to serving something
besides ourselves, driven by the belief that everyone can grow
Always Does the Right Thing
Customer first attitude, when no one is watching, willing to sacrifice for the best outcome, no amount
of money is worth betraying someone's trust in your or in the dealership
Passion for Excellence
Commit to being great at the things we do, inspire excellence in others, integrity, learn continuously
Commitment to Customer, Team and Community
We take care of the community we live in, empower others to achieve their goals, you represent the
team well at work and in the community, show up ready to give your best effort for those who rely on
you
We offer:
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Life Insurance
Supplemental Insurances
401K Paid Time off
Responsibilities:
Schedules service appointments
Greets customers in a timely, friendly manner and obtains vehicle information.
Performs walk around with customer noting any damage, and advises on any needed maintenance.
Creates clear, concise, and accurate repair orders regarding customer vehicle problems
Ensures service history is reviewed with the customer to safeguard against incorrect information
Advises customers on the how to properly care for their cars to reinforce the value of maintaining their vehicles in accordance with manufacturers' specifications
Provides a complete and accurate written cost estimate for labor and parts.
Checks on progress of repair throughout the day, and timely informs the customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and obtains proper authorization before any additional repairs are performed
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Explains completed work and all charges to customers.
Discuss upcoming Factory Surveys, and schedules the next service appointment
Handles telephone inquiries regarding appointments and work in process.
Manages repair order documentation to ensure full compliance with policies and procedures.
Other Duties as assigned
Qualifications:
High School diploma or equivalent
We are an equal employment opportunity employer that does not discriminate on the basis of race, color, religion/creed, sex, disability, marital status, age, pregnancy, national origin, ancestry, sexual orientation, genetic information, possession of a General Education Development Certificate as compared to a high school diploma, veteran status, or any other characteristic protected by the applicable federal, state or local laws.
Auto-ApplyMember Services Rep Full Time Day
Member service representative job in Hazleton, PA
Job Description Position: Member Services Rep - Full Time - Day (2PM-10PM) We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience! BILINGUAL English/Spanish are encouraged to apply!
Some of your responsibilities will include:
Customer Service/Front Desk Activities:
Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Conduct beverage or merchandise purchases on the point to sale system.
Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
Club Cleanliness and Maintenance:
Go above and beyond to keep the front desk area and lobby clean and orderly.
Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
Regular cleaning of all exercise equipment and tanning beds.
Regular restroom and wet area cleaning and stocking.
Qualifications & Requirements:
Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
Prior Customer Service experience preferred
Must be 18 years of age or older.
High School diploma/GED equivalent required.
Upbeat, positive and professional attitude
Punctuality and reliability are a must.
Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
Physical Demands/Requirements:
Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
Ability to talk continually in person or on the phone during shift.
Maintain physical ability to administer CPR in the event of medical emergency.
Ability to see in normal visual range with or without correction.
Ability to hear in the normal audio range with or without correction.
Why you should join Planet Fitness?
Contribute to changing peoples lives every day by helping us create a healthier Planet!
Work alongside an amazing group of talented, dynamic professionals!
Want more reasons?
Medical, Dental, Vision Insurance
PTO Paid Time Off
Free Black Card Membership
401(K) and Roth Retirement Savings Plans
Healthcare and Dependent Care Flexible Spending Accounts
STD, LTD, Term Life Insurance and other benefits
Note: We participate in E-Verify for all Utah locations.
Member Services Rep Floater
Member service representative job in Hazleton, PA
Position: Member Services Rep - FloaterWe are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!Some of your responsibilities will include: Customer Service/Front Desk Activities:
Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Conduct beverage or merchandise purchases on the point to sale system.
Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
Club Cleanliness and Maintenance:
Go above and beyond to keep the front desk area and lobby clean and orderly.
Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
Regular cleaning of all exercise equipment and tanning beds.
Regular restroom and wet area cleaning and stocking.
Qualifications & Requirements:
Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
Prior Customer Service experience preferred
Must be 18 years of age or older.
High School diploma/GED equivalent required.
Upbeat, positive and professional attitude
Punctuality and reliability are a must.
Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
Physical Demands/Requirements:
Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
Ability to talk continually in person or on the phone during shift.
Maintain physical ability to administer CPR in the event of medical emergency.
Ability to see in normal visual range with or without correction.
Ability to hear in the normal audio range with or without correction.
Why you should join Planet Fitness?
Contribute to changing people's lives every day by helping us create a healthier Planet!
Work alongside an amazing group of talented, dynamic professionals!
Want more reasons?
Medical, Dental, Vision Insurance
PTO - Paid Time Off
Free Black Card Membership
401(K) and Roth Retirement Savings Plans
Healthcare and Dependent Care Flexible Spending Accounts
STD, LTD, Term Life Insurance and other benefits
Note: We participate in E-Verify for all Utah locations.
E-Verify Participation Poster: ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf E-Verify Right to Work Poster: **************************************************************************************
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN THE CLUB.
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Auto-ApplyCustomer Service Representative $17 hourly
Member service representative job in Scranton, PA
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
* Consistently to provide genuine, friendly, personable and professional service.
* Effective communication, interpersonal and organizational skills in person and on the phone.
* Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
* Proactively resolve escalated customer issues.
* Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
* Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
************************************************************************************************************************************
Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)
Member Services Representative - Open Availability
Member service representative job in Mount Pocono, PA
Job DescriptionImprove others, Improve yourself. You Belong! The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Member services representative will be responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience.
Essential Duties and Responsibilities:
Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate needed updates to members accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
More than 75% of your time will be spent on cleaning the club and equipment.
Thoroughly clean and sanitize restrooms, locker room areas.
Qualifications/Requirements:
Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.
Physical Demands:
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occasionally lift up to 50-100 lbs.
Will occasionally encounter toxic chemicals during shift.
Work Hours:
Must be willing to work either Saturday or Sunday
Required to work 5 or 6 days. Minimum of 32-36 hours a week.
Onsite training is provided.
Willing to travel to other Planet Fitness location for Training.
Customer Service Representative - Full Time
Member service representative job in West Hazleton, PA
Bradley Caldwell Inc, is located in the Valmont Industrial Park, Hazleton, PA
As a Customer Support Representative, you will handle a variety of inbound telephone calls and emails. You will process orders, make follow up calls to customers and provide assistance to our external sales force.
This is a full-time, entry-level position.
Hours are: Monday to Friday, 8:30 a.m. - 5:00 p.m, On-Site.
THE IDEAL CANDIDATE WILL:
Prioritize the customer experience
Manage multiple responsibilities with a high degree of professionalism
Build positive relationships with our customers and sales force
Be able to problem solve, work independently, and support other team members.
RESPONSIBILITIES
Inbound & Outbound Telephone Calls & Emails
Accurate and Efficient Customer Order Entry
Customer and Sales Force Assistance
REQUIREMENTS
Written and verbal communication is required
Proficient in Excel, Word and Outlook
Proficient English language skills required
Excellent Telephone Etiquette
Ability to Multitask
BCI requires a post- offer background check, physical and drug screen and employment is contingent upon satisfactory results.
Customer Service Representative
Member service representative job in Hazleton, PA
As a Customer Service Representative at our Truck Stop, you will be the face of the company and ensure that every customer has a positive experience. You will assist truck drivers and other travelers with their needs, from fueling to providing information about available services and amenities. You must be attentive, friendly, and efficient, ensuring all tasks are completed while maintaining a high level of customer satisfaction.
Key Responsibilities:
Customer Service:
Greet customers and offer assistance with fueling, purchasing goods, or any other needs.
Handle customer inquiries and provide solutions to their problems promptly and professionally.
Offer recommendations on services, food, beverages, and amenities available at the truck stop.
Process customer transactions, including cash, credit, and debit payments at the fuel pumps or retail areas.
Assist with vehicle and driver needs, including directions, amenities (showers, restrooms), and other relevant services.
Store Operations:
Ensure the store area is clean, stocked, and well-organized.
Monitor fuel inventory and report any discrepancies or issues to management.
Assist in stocking shelves, replenishing products, and maintaining proper product placement in the retail area.
Maintain cleanliness and safety standards in the store, fueling areas, and restrooms.
Problem Resolution:
Address customer complaints or concerns, providing solutions or escalating issues to management when needed.
Manage stressful situations with professionalism, ensuring the customer's needs are met.
Team Collaboration:
Work closely with other team members to ensure smooth operations and customer satisfaction.
Assist with opening and closing duties when required.
Safety and Compliance:
Adhere to safety policies, including those related to fueling operations and hazardous materials.
Follow company procedures for handling cash, credit cards, and other transactions.
Benefits
Health Care Plan (Medical, Dental & Vision)
Family Leave (Maternity, Paternity)
Auto-ApplyRelationship Banking Representative
Member service representative job in Lehighton, PA
Job Description
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities
A Relationship Banking Representative is responsible to deliver a positive customer experience to current and prospective bank customers. The person in this position will routinely move between the customer service desk and teller area, as needed. A Relationship Banking Representative must be able to adapt well in the workplace to service the varying customer needs while adhering to bank policies and procedures. It requires someone who will maintain the security of customer information, prioritize items of significance, and be a team player.
Routinely provide quality customer service and a positive banking experience by handling financial transactions (i.e., opening of accounts, cashing checks, etc.) with professionalism
Determine customer needs, explain and sell products and services
Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience
Telephone customers to schedule sales appointments and promote products suitable to the customer's needs
Participate in branch prospecting efforts and sales initiatives
Assist customers with requests such as stop payments, wire transfers, balance discrepancies, loan information, etc.
Serve as a liaison between customer and operational areas
Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
Ability to understand directions and adhere to established policy and procedures
Able to remain focused and organized to successfully complete responsibilities
Actively participate in branch meetings and training to enhance knowledge and development of skills
Other related duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.
May be called upon to travel to other branches in the area to provide support as needed and to ensure proper staffing levels
Qualifications
Education, Training and Skills Requirements:
High School Diploma or GED required
Excellent interpersonal and communication skills
Accurate and proficient math skills
Documentation skills with attention to detail
Clear thinking and ability to remain focused
Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence
Internal product knowledge and teller training (provided after hire)
Experience/Other:
Two (2) years of customer service and/or banking normally required
All applicants must be 18 years of age or older.
Customer Service Rep(04855) - 250 Grandview Ave Unit 3
Member service representative job in Honesdale, PA
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
JOB REQUIREMENTS
You must be 16 years of age or older.
General job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the
phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Additional Information
DISCLOSURE OF INTENT TO OBTAIN CONSUMER REPORTS OR INVESTIGATIVE CONSUMER REPORTS
For employment purposes, NEPA Pizza, Inc. and PSI Pizza, Inc. (collectively referred to as “the Company”) may obtain consumer reports on you as an applicant or from time to time during employment. “Consumer reports” are reports from consumer reporting agencies and may include driving records, criminal records, etc.
For such employment purposes, the Company may also obtain investigative consumer reports. Some reference checks by a consumer reporting agency fall into this category. An “investigative consumer report” is a consumer report in which information as to character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, associates, acquaintances, or others. You have a right to request disclosure of the nature and scope of an investigation and to request a written summary of consumer rights.
Financial Services Representative State Farm Agent Team Member
Member service representative job in Pocono, PA
Job DescriptionROLE DESCRIPTION: As a Financial Services Representative State Farm Agent Team Member with Mike Peterson - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
QUALIFICATIONS:
Must be able to obtain relevant financial service licenses.
Proven experience working as a financial services representative.
Strong mathematical skills.
Excellent analytical, organizational, and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Successful track record of meeting sales goals/quotas preferred
BENEFITS:
401K
Salary plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus up to $
Financial Services Representative - State Farm Agent Team Member
Member service representative job in East Stroudsburg, PA
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
ROLE DESCRIPTION: As a Financial Services Representative with Kendall Insurance And Financial Services, Inc., you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on their financial options. Your analytical precision makes you an invaluable resource to customers and a competitive addition to a successful agency.
RESPONSIBILITIES:
Provide clients with financial planning and investment advice.
Assist clients with portfolio management and asset allocation.
Conduct financial reviews and recommend appropriate products.
Maintain compliance with financial regulations.
QUALIFICATIONS:
3+ years of experience in financial services.
Strong analytical and communication skills.
Life & Health license mandatory
FINRA Series 6, 63, & 65 licenses preferred.
Donor Service Representative - Part Time
Member service representative job in Mountainhome, PA
Donor Service Representative Department: Donated Goods Retail Reports to: Production Manager Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.
Summary
To assist and promote through positive customer service the donations of clothing and household items to Goodwill Keystone Area for resale in its store locations.
Duties and Responsibilities
* Greets donors in a pleasant and professional manner. Promotes and represents Goodwill Keystone Area in a positive manner.
* Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the "thanks, but no thanks" list; provides donation information and general Goodwill Keystone Area information to donors.
* Completes donor tracking paperwork accurately and submits in a timely manner.
* Assists transportation department to include but not be limited to: loading and unloading trucks, assists in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas.
* Steri-fabs appropriate items following all safety precautions.
* Price hard goods as needed.
* Assists in maintaining a clean and orderly production and donor area as well as outside donor area.
* Supports, promotes and participates in organizational programs and special events.
* Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. Proper footwear and gloves worn at all times, aisles maintained free of clutter; etc. follows all safety precautions, age requirements, and techniques when operating material handling equipment, reports all safety hazards to Production Manager in a timely manner.
* Communicates progress, problems, and concerns to the Production Manager.
Member Services Representative
Member service representative job in Kingston, PA
Salary: $15 per hour
Role: Assists new and existing members with their financial needs, opens and closes various types of accounts, processes transactions, resolves account problems, and provides assistance and information regarding other products and services of the Credit Union. Essential Functions & Responsibilities: E 60% Assists members with opening and closing accounts, processes transactions, and addresses and resolves member problems, inquiries, or complaints. Refers problems to supervisor as needed, along with recommendations for resolution. E 10% Identifies opportunities to cross-sell additional products or services to members. E 10% Confers with members by telephone or in person to provide information about products or services. E 10% Maintains accurate member account information on computer system and prepares required reports as needed. E 5% Acts as liaison between members and various departments. N 5% Performs other job related duties as assigned. Performance Measurements: 1. Provides informed, prompt, and accurate services to all members and associates by greeting and waiting on members in the lobby, answering the phone within 3 rings, and responding to all message or correspondence with in the day. 2. Open all accounts, certificates and other Credit Union products or services in accordance with federal regulations, ensuring all related forms and documents are completed accurately and filed/scanned in a timely manner. 3. Carry out assigned duties and responsibilities with minimal errors according to established branch standards. 4. Balancing a drawer daily and having no more than 3 un-located cash differences of $20.01 or more in a 90 day period. 5. Actively cross-sell products and services to members to achieve or exceed 75% of all established individual and branch sales goals. 6. Troubleshoot and resolve member and internal inquiries in a timely and accurate manner, communicating the resolution to effected parties. 7. Ensure compliance with all applicable Credit Union policies, procedures, and regulations. 8. Maintain a dependable record of attendance and timeliness. 9. Maintain a professional work environment and businesslike appearance. Knowledge and Skills: Experience One year to three years of similar or related experience. Education A high school education or GED. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Other Skills Working knowledge of principles and processes for providing member and personal services. Actively looks for ways to help people. Communicates information and ideas in speaking so others may understand. Working knowledge of related computer systems and application. Physical Requirements Work Environment This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Member Services Rep Floater
Member service representative job in Hazleton, PA
Job Description Member Services Rep - Floater We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience!
Some of your responsibilities will include:
Customer Service/Front Desk Activities:
Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Conduct beverage or merchandise purchases on the point to sale system.
Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
Club Cleanliness and Maintenance:
Go above and beyond to keep the front desk area and lobby clean and orderly.
Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
Regular cleaning of all exercise equipment and tanning beds.
Regular restroom and wet area cleaning and stocking.
Qualifications & Requirements:
Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
Prior Customer Service experience preferred
Must be 18 years of age or older.
High School diploma/GED equivalent required.
Upbeat, positive and professional attitude
Punctuality and reliability are a must.
Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
Physical Demands/Requirements:
Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
Ability to talk continually in person or on the phone during shift.
Maintain physical ability to administer CPR in the event of medical emergency.
Ability to see in normal visual range with or without correction.
Ability to hear in the normal audio range with or without correction.
Why you should join Planet Fitness?
Contribute to changing peoples lives every day by helping us create a healthier Planet!
Work alongside an amazing group of talented, dynamic professionals!
Want more reasons?
Medical, Dental, Vision Insurance
PTO Paid Time Off
Free Black Card Membership
401(K) and Roth Retirement Savings Plans
Healthcare and Dependent Care Flexible Spending Accounts
STD, LTD, Term Life Insurance and other benefits
Note: We participate in E-Verify for all Utah locations.
E-Verify Participation Poster: ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf
E-Verify Right to Work Poster: **************************************************************************************
Customer Service Representative
Member service representative job in Stroudsburg, PA
Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
* Consistently to provide genuine, friendly, personable and professional service.
* Effective communication, interpersonal and organizational skills in person and on the phone.
* Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
* Proactively resolve escalated customer issues.
* Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
* Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.
We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
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Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)