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Customer Service Representative
Cardinal Staffing Services 3.9
Member service representative job in Thomasville, GA
Cardinal Staffing Services is hiring for Customer ServiceRepresentatives in Thomasville, GA. As a Customer Service Rep for Cardinal Staffing Services, you will be working for an esteemed insurance company and be responsible for providing professional, courteous, accurate, and timely support to our customers, including policyholders, agents, and co-workers. Essential Duties and Responsibilities:
Ensuring that all incoming calls are answered promptly.
Addressing basic questions and resolving customer concerns by consistently applying policies and procedures.
Documenting all policy changes in writing or through audio recording.
Recording all policy-related calls in policy notes.
Assisting customers with payments through various payment methods.
Helping agents with commission or policy-related inquiries.
Directing customers to the appropriate employees or departments when specialized assistance is needed.
Demonstrating empathy when assisting grieving customers.
Maintaining a high degree of professionalism and a track record of longevity in previous positions.
Education and/or Work Experience Requirements:
Excellent verbal and written communication skills, including the ability to effectively communicate with both internal and external customers.
Previous experience in a call center or a role that involved high-volume calls is required
Proficiency with computer applications such as MS Office (Word, Excel, and Outlook).
The ability to work under pressure, meet deadlines, and maintain a positive attitude while providing exemplary customer service.
Capacity to work independently and complete assignments within the parameters of given instructions, prescribed routines, and standard accepted practices.
A high school diploma or GED is required, associate degree preferred
8:00am-5:00pm | M-F | $15+/hr (varies on experience) About Cardinal Staffing:At Cardinal Staffing, a Surestaff Company, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest.We understand that finding the right job is about more than just a paycheck - it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you'll enjoy when you partner with us:
Access to a wide range of job opportunities
Competitive pay
Health and Wellness Programs (including EAP)
Medical benefits including medical, vision, dental, and prescriptions
Electronic weekly pay
Employee Advocacy & Personalized Job Support
Cardinal Staffing also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Cardinal Staffing is an equal opportunity employer.Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Cardinal Staffing is the place for you. Let's get started today! Notice Regarding the Use of Artificial Intelligence in Employment Decisions:In accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment?related evaluations.AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision?making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation.Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Cardinal Staffing is the place for you. Let's get started today!
$15 hourly 11d ago
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Technical Service Representative
Cleaver-Brooks 4.5
Member service representative job in Thomasville, GA
Any salary estimation specified in this job board may or may not be aligned with our organization's pay philosophy. Apply to connect with a Talent Acquisition Partner who can provide you more details!
Basic Function:
The Technical Service Rep (TSR) will be responsible for receiving, understanding, pursuing, and resolving all customer inquiries related to general product technical, application, and operation questions. You will be supporting end users during troubleshooting activities as well as interacting directly with operating systems, hardware, and software to provide updates and patches. In addition to general technical questions the TSR will ensure prompt evaluation and resolution of all technical customer call inquiries outside the scope the normal RMA program. Must possess skills necessary to efficiently navigate the workforce management system to investigate moderate to complex issues as required. Work collaboratively with all internal and external resources as appropriate to research customer inquiries and resolve promptly. Deploy to field sites as required to support service issues with little to no supervision.
Essential Duties:
Receive calls through an ACD (Automatic Call Distribution) system, email, or web portal as applicable.
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Serve as a technical resource for other TSR's as required.
Maintain a problem log for all high-level inquiries and ensure compliance for all TSRs.
Work with Engineering, R&D, and other Departments as required to resolve customer related problems.
Enter and properly document customer inquiry into CSMS (Customer Service Management System) data base.
Maintain updated status of customer inquiry within the CSMS (Customer Service Management System).
Respond to customer questions regarding technical inquiries and problematic issues outside the scope of RMA programs as required.
Coordinate with Field Service Technicians as required with more technical inquiries.
Coordinate with Field Service Technicians and Service Manager to determine if a field service visit is required.
Visit Customers and Representatives as necessary to assist in resolving product related issues.
Position requires regular exercise of problem solving and policy or procedure interpretation skills.
Ability to handle responsibilities with effective interpersonal skills and to effectively interface with others inside and outside the Company as required.
Contacts customer or representative as required to resolve call inquiry.
Provide written documentation to customers as required.
Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.
Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
Other Duties: Performs other duties as assigned
Internal Contacts: Occasional contacts requiring the obtaining or giving of information.
External Contacts: Contacts involve the receiving and preliminary settlement of communications of a moderate controversial nature.
Education and Experience Required:
Minimum of a high school diploma (degree preferred), and willingness to learn through on-the-job training.
Ability to remain calm and professional in all circumstances.
Able to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
Working knowledge of PC operating systems and Microsoft Office Applications.
Must have very good written and verbal communication skills.
Must possess strong technical knowledge of all relevant products.
Preferred: experience with plumbing, HVAC, BMS controls, or experience working with boiler or hot water generating equipment.
Travel: This position will require occasional travel for training and field issue resolution.
Physical Skill and Effort: Work requires regular speed and accuracy operating office equipment. Work requires a considerable variety of steady active physical exertion.
Working Conditions and Hazards: Normal plant, shop, field, or office conditions. From time to time, slightly disagreeable features.
This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.
Benefits of Being a Cleaver-Brooks Employee:
We offer a competitive salary and comprehensive benefits package, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long term disability, cash matching 401(k) plan, employee assistance program (EAP), pet insurance, employee discount program, company paid wellness day, generous vacation and 11 paid holidays.
Who is Cleaver-Brooks?
Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution network's ability to deliver the knowledge, service, training and support that are essential to long-term performance. Our customers will tell you that we're the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. They'll also mention that our unique single-source capability means that we can deliver fully integrated boiler room solutions that reduce overall costs and optimize space. It is our focus on products that deliver the most efficient, reliable, safe and environmentally sustainable solutions that differentiate us in the marketplace. Cleaver-Brooks continues an 80+ year legacy of providing the customers we serve with extraordinary products designed to deliver unsurpassed performance through the power of commitment.
This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.
$33k-58k yearly est. 8d ago
Customer Service Representative- (ERP Experience Preferred)- Thomasville, Ga
Check-Mate Industries 4.5
Member service representative job in Thomasville, GA
Customer ServiceRepresentative Thomasville, Georgia ESSENTIAL FUNCTIONS: Includes, but may not be limited to the following
Customer ServiceRepresentative establishes relationship with customers by communicating and resolving issues.
Customer Service Rep is responsible for order entry and/or maintenance for assigned accounts in ERP system (PLEX)
Customer ServiceRepresentative reviews plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
Customer ServiceRepresentative communicates order confirmations, changes and cancellations to both customers and internal CMI/CMINT team members.
Customer ServiceRepresentative informs sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Customer ServiceRepresentative reviews orders after shipment for billing accuracy and any quantity item errors.
Customer ServiceRepresentative manages the issuing of credits, return authorizations and pallet returns.
Customer ServiceRepresentative reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
Customer ServiceRepresentative communicates customer complaints to Operations, Planning, Quality Control, and Upper Management.
Customer ServiceRepresentative ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
Customer ServiceRepresentative communicates with Planners, Sales, Purchasing and Plant Management as needed.
Customer ServiceRepresentative prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
Customer ServiceRepresentative processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
Customer ServiceRepresentative files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Customer ServiceRepresentative communicates quote requests to purchasing, sales, and estimating. Provides last-known order prices and quantities and completes component pricing spreadsheets with the assistance of purchasing.
Customer ServiceRepresentative forwards quotes from estimating to the customer.
Customer ServiceRepresentative works with plant management and upper management to help solve production or customer related issues.
Performs other duties as assigned.
MINIMUM REQUIREMENTS
High School Diploma or GED from Accredited Institution of Higher Learning
Manufacturing experience strongly preferred
Prior customer service preferred.
Microsoft Office Suite - basic to above average computer skills including Excel
ERP experience preferred
Ability to perform basic quantitative skills required,
Ability to work with all areas of the business including plant and sales personnel.
Professional verbal and written communication
Strong customer service advocacy and problem-solving skills
EOE/AA/M/F/VET/D
$23k-31k yearly est. Auto-Apply 2d ago
Service Advisor
Butler Automotive Group 4.1
Member service representative job in Valdosta, GA
Full-time Description
Valdosta Toyota
Job Title: Service Advisor
Department: Service
Reports To: Service Manager
Are you ready to enhance your career in the automotive industry? Here's a career opportunity you don't want to pass by.
We are looking to hire experienced Customer Service Professionals for our Service Department at Valdosta Toyota. We provide a hands on training, a positive work environment, and competitive pay in a high volume Service Center; the potential for success is here. Control your income and control your career starting today as a Service Advisor at Valdosta Toyota.
WE OFFER:
Competitive Income Opportunities with Bonuses based on Performance
Paid Training
401(k)
401(k) Matching
Paid Time Off
Health, Dental & Vision Insurance
Life & Disability Insurance
RESPONSIBILITIES:
Meet/greet customers with a positive attitude, collect information, and accurately document customer concerns
Increase customer satisfaction by building customer relations
Use computer program to create repair orders
Maintain company standards for ethical business practices, professional image, orderliness, customer service, and good employee/community relations
Monitor the progress of each vehicle throughout the day and update customers frequently
Oversee technician progress, time managements, parts ordering, job completion, and quality control
Increase profitability by maximizing sales and minimizing wasted time/effort
Participate in and promote team/business building practices to help grow the business
Day range:
Monday to Friday
Weekends as needed
Shift:
10 hour shift
12 hour shift
Experience:
Service Advisor: 1 year (Preferred)
Requirements
License/Certification:
Driver's License (Required)
Must pass pre-employment drug screen and criminal background check.
We are an Equal Opportunity Employer and Drug Free Workplace
$48k-76k yearly est. 60d+ ago
Service Advisor-Kia
Langdale Kia
Member service representative job in Valdosta, GA
Qualifications Other
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements
Surroundings
spend time indoors in air-conditioned areas.
Sitting
on a regular basis
Standing
on a regular basis
Walking
on a regular basis
Bending, twisting and/or stooping
on a regular basis
Kneeling and/or Squatting
on a regular basis
Lifting
over 50 lbs
infrequently
Reaching and/or lifting overhead
on a regular basis
Climbing
stairs
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
on a regular basis
Pushing and Pulling
on a regular basis
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Determine costs and completion date. Communicate expected repair time to customer.
Analyze progress to maximize efficiency and maintain high quality of repairs.
Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.
Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
Diagnose problems correctly and accurately describe those problems on the repair order.
Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
Be available to aid technicians as appropriate if they have having trouble completing service work.
Produce accurate estimates for wreck and internal repairs.
Provide cashier transactions when needed.
Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
Start and finalize repair orders for warranty, customer paid, and internal repair.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Be polite and friendly and greet customers promptly.
Conduct telephone transactions courteously, and quickly.
Provide excellent customer service for all customers whether external and internal.
Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
Notify customers promptly regarding any delays, changes, or additional work that is required.
When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.
$39k-68k yearly est. 60d+ ago
Customer Service Representative
Circle K Stores, Inc. 4.3
Member service representative job in Pearson, GA
Shift Availability Flexible Availability Job Type Customer ServiceRepresentative We want you to join our team as a Customer ServiceRepresentative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Customer ServiceRepresentative, you will enjoy:
* Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
* Flexible Schedules
* Weekly Pay
* Weekly Bonus Potential
* Large, Stable Employer
* Fast Career Opportunities
* Work With Fun, Motivated People
* Task Variety
* Paid Comprehensive Training
* 401K With a Competitive Company Match
* Flexible Spending/Health Savings Accounts
* Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
* Selling products to customers
* Providing excellent customer care
* Communication and friendly conversation
* Performing at a quick pace while having fun
* Working as part of a team to accomplish daily goals
* Coming up with great ideas to solve problems
* Thinking quickly and offering suggestions
Great if you have:
* Retail and customer service experience
* Sales associate or cashiering experience
* High school diploma or equivalent
* Motivation to advance in your career!
* Willingness to learn and have fun!
Physical Requirements:
* Ability to stand and/or walk for up to 8 hours
* Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
* Occasionally lift and/or carry up to 60 pounds from ground to waist level
* Push/pull with arms up to a force of 20 pounds
* Bend at the waist with some twisting up to one hour a shift
* Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
$23k-28k yearly est. 1d ago
Licensed Insurance Customer Service
Chad Sumner-State Farm Agency
Member service representative job in Tifton, GA
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer ServiceRepresentative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:
1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Tifton, GA. This is an in-office position.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
90-day Intern Probation Period (hourly pay based on salary base)
Base Salary plus Bonuses (to begin after 90-day period)
Paid Time Off (vacation and personal/sick days)
Supplemental Health Plan
Life Insurance
Retirement Plan
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Bilingual English/Spanish a plus!
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$29k-61k yearly est. 24d ago
Customer Service Rep CSC
TCH Group, LLC 2.9
Member service representative job in Valdosta, GA
This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).
Job Responsibilities:
Actively participates in the training of all Customer Service personnel, including new hires
Deletes, corrects, or re-enters patient orders as deemed necessary
#CC
$24k-32k yearly est. 2d ago
Customer Service Rep CSC
Carsonvalleyhealth
Member service representative job in Valdosta, GA
This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).
Job Responsibilities:
Actively participates in the training of all Customer Service personnel, including new hires
Deletes, corrects, or re-enters patient orders as deemed necessary
#CC
$24k-32k yearly est. 2d ago
Customer Service Representative - State Farm Agent Team Member
Travis Pate-State Farm Agent
Member service representative job in Valdosta, GA
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer ServiceRepresentative - State Farm Agent Team Member with Travis Pate - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist clients with policy changes and updates.
Process insurance claims and follow up with clients.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Strong communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$24k-32k yearly est. 6d ago
Customer Service Rep(04186) - 4644 Bemiss Rd Valdosta, GA 31605
Domino's Franchise
Member service representative job in Valdosta, GA
Customer ServiceRepresentative
Duties & Responsibilities:
We are looking for Customer ServiceRepresentatives with hustle, personality and people skills. Customer ServiceRepresentatives are responsible for greeting customers, answering phones, providing outstanding customer service.
Your job responsibilities would include (but are not limited to):
Greeting customers and taking orders with a smile!
Operating the cash register and collecting payment from customers.
Making consistent products within Domino's Pizza guidelines.
Maintaining a clean and organized work environment from our customer's viewpoint.
Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards.
What are we looking for?
A fun and friendly person, who is comfortable talking to strangers.
A team player who is punctual and has a positive attitude!
You are at least 16 years of age.
Pass a Criminal Background check.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$24k-32k yearly est. 6d ago
Service Advisor
Langdale Kia of Valdosta 3.0
Member service representative job in Valdosta, GA
Langdale Kia of Valdosta is in search of a Service Advisor. Signing bonus for experienced service advisors At Bowers Automotive Group we serve the Chattanooga, Cleveland, Augusta and Valdosta communities. You will find the opportunities, resources and support you need to grow and develop professionally! Bowers offers a team focused atmosphere with competitive benefits. We have been in business for over 25 years and are excited to continue to grow and evolve. What we offer
Responsibilities
Attitude is everything-greet service department customers promptly and courteously
Listen to each customer and articulate repair needs to techs
Upsell recommended/additional services using low-pressure, high-integrity methods
Provide accurate estimates of repair/maintenance costs
Adherence to dealership policy on customer vehicle care and operation
Follow up on each repair and keep customers informed of the progress
Sell and manage extended warranties
Inspect repair quality and ensure that all work is complete
Notify customers when vehicles are ready for pickup
Review and explain repairs and associated costs to customers
Handle minor customer concerns and complaints
Keep the Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores by dealership standards
Requirements
Previous experience as a Service Advisor is preferred
Reynolds & Reynolds or similar DMS proficiency preferred
Must have strong customer communication skills both in-person and on the phone
Strong organizational skills
Must be able to manage in a fast-paced work environment with limited supervision
Comply with all federal, state and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property
Authorized to work in the USA
Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening
Must have a valid driver's license
Benefits
401 (k) Savings Plan
Bereavement Leave
Employee Discounts
Health and Dental Insurance
Life Insurance
Voting Time Off
Paid Holidays
Paid Time off
Our company maintains a strong policy of equal employment opportunities for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
$40k-53k yearly est. 60d+ ago
Sales Agent/CSR
Geico 4.1
Member service representative job in Lee, FL
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Sales Agent
GEICO Local Office/South Orlando Office - Orlando, FL
$45,000 - $65,000 a year - Full-time: Hourly Pay, Benefits and an excellent Bonus Program
Are you a motivated person looking for a fast-paced career with good earning potential? Wouldn't you love a sales career without the pressure of commission only sales? GEICO's stellar reputation and clever advertising will keep the customers calling you!
As a GEICO Insurance Sales Agent, we will teach you how to listen to our customers, identify their needs, answer all of their questions, and overcome objections.
Requirements for this position include:
Must have Property and Casualty License
Highly motivated and self-driven
Strong persuasion skills
Prior sales experience a plus
High level of dependability
Strong computer, typing and grammar skills
Must be fluent in Spanish and English
A typical day as a GEICO Sales Representative will include:
Preparing personalized rate quotes
Providing guidance on selecting appropriate insurance coverage
Selling policies!
Income and Benefits:
· Hourly, Overtime, and Bonus
· Sales Contests
· Health Insurance
· Paid Time Off
About GEICO: We are the largest automobile insurance company in the state of Florida and a member of the Berkshire Hathaway Family. For over 75 years, we have distinguished ourselves from the rest of the insurance industry. GEICO is an aggressively growing company, our customer's come for the savings but stay for the outstanding service. This position is with a GEICO independent agent.
We are an Equal Opportunity Employer, supporting workplace diversity. Drug, physical, background, and credit check required for employment.
Job Type: Full-time
Salary: $45,000.00 to $65,000.00 /year
$45k-65k yearly Auto-Apply 60d+ ago
Seasonal Merchandising Service Associate - Weekends Preferred
Lowe's Home Centers 4.6
Member service representative job in Valdosta, GA
Key Responsibilities
Customer Service
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe's specifications
Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders
Although majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes:
Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
Demonstrates sincere appreciation to customers
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
In-stock
Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes
Identifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defective
Verifies buyback items and ensures they are pulled, prepped, and ready for shipping
Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details
Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels
Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store
Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales
Works with store leadership to stage clearance and damaged merchandise for quick sale
Sorts products in bins, drawers and boxes to ensure that they are in the proper location
Merchandise to plantogram, price, color block and place plants as they arrive
Fill plant racks onto plant tables per plantogram to grand opening ready standards
Clean and Safe Stores
Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasks
Ensures all reset displays are safe and in working order and repaired/replaced as needed
Repairs/seals damaged packaging and boxes including peg-hook items
Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor
Replaces light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.)
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
In addition to the above responsibilities, this individual is held accountable for other duties as assigned
Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated
Audit and update pricing labels inside and outside the store to ensure accuracy
Follow state-specific guidelines on price changes (Pricing Policy SF-06)
Required Qualifications
High school diploma or GED General Studies or equivalent years of experience in lieu of education requirement, if applicable
Preferred Qualifications
6 Months of Lowe's sales floor experience
6 Months of Experience performing product merchandising tasks including reading planograms and plantograms, setting up and tearing down displays
3 Months of Experience operating power equipment such as lifts, order pickers, and similar equipment
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
$22k-26k yearly est. Auto-Apply 24d ago
Customer Service Representative
CVS Health 4.6
Member service representative job in Homerville, GA
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health , you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
**Position Summary**
We are seeking a compassionate, customer-obsessed Customer ServiceRepresentative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare. In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.
As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty.
**Key Responsibilities:**
+ **Actively listen and be an advocate for** customers, understand their needs and provide guidance and support
+ **Resolve** customer inquiries and issues efficiently while documenting all interactions.
+ **Educate** customers about available resources and assist them in navigating their options.
+ **Anticipate** customer needs and **provide proactive solutions** to enhance satisfaction.
+ **Collaborate** with team members and other departments to address service issues and improve outcomes.
+ **Document** all customer correspondence and maintain confidential records of patient information.
+ **Follow policies, procedures, and the CVS/Aetna Code of Conduct.**
Your performance will be measured by:
+ **Customer satisfaction** with the service you provide.
+ **Demonstrating CVS/Aetna's "Heart at Work" behaviors** including Putting People First, Joining Forces, and Inspiring Trust.
+ **Your ability to resolve customer issues the first time they call.**
+ **Quality and accuracy** of interactions with customers.
+ **Reporting to work and adhering to your assigned schedule.**
Our Leadership and Welcome Teams will help you succeed by providing:
+ New colleague orientation to learn about our company and your role.
+ Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.
+ A supportive and inclusive culture that will allow for continuous learning and growth.
+ Ongoing coaching and mentoring support.
+ Equipment and resources needed to complete assigned work.
**Key Competencies and Behavioral Requirements:**
+ **Demonstrated empathy** and effective communication skills.
+ **Respectful and kind** demeanor in all communications while being an advocate for our customers
+ **Strong problem-solving and decision-making abilities.**
+ **Ability to manage multiple resources and tasks in a fast-paced environment.**
**Required Qualifications:**
+ 6+ months of customer service experience
+ Basic computer skills
+ Must be able to work until 8:00pm, EST
**Preferred Qualifications:**
+ 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
+ 1+ years of claims, provider, dental, medical or other related healthcare experience
+ Microsoft office experience preferred
**Education:**
High School Diploma, GED, or equivalent experience.
**You must have:**
+ High-speed internet access with adherence to workplace model and potential telework agreements.
+ Willingness to work specific hours, with flexibility
This position pays $18.50/hour.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$17.00 - $31.30
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit *****************************************
We anticipate the application window for this opening will close on: 02/03/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.
$17-31.3 hourly 2d ago
On-Site Service Representative (Part Time 30)
W.W. Grainger, Inc. 4.6
Member service representative job in Valdosta, GA
Req Number 327220 About Grainger W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit *****************
Compensation
This position is hourly. The anticipated base pay compensation range for this position is $20.00 and $22.00
Rewards and Benefits
* Medical, dental, vision, and life insurance coverage starts on day one of employment.
* Access to up to 50% of your paycheck based on hours worked before payday.
* 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
* 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
* Employee discounts, parental leave, and other benefits.
* Safety shoes provided (where applicable).
For additional information and details regarding Grainger's benefits, please click on the link below:
**********************************************************************************
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Onsite ServiceRepresentative
Position Details:
The Onsite ServicesRepresentative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth though customers' inventory management (KeepStock) program. Onsite ServiceRepresentatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.
You Will:
CUSTOMER SERVICE
* Service multiple customer locations with the following specific responsibilities:
* Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted
* Gain knowledge of Grainger's offer to help improve orders through system integration.
* Resolve customer problems promptly to retain and promote customer loyalty.
* Follow designated route defined by routing software tools and maintain route guides.
* Identify continuous improvement opportunities in productivity, process, and cycle time
* Comply with safety and inspection requirements of the facility where the service is being provided.
ACCOUNT GROWTH
* Help create new orders by engaging with customers to identify additional product needs
* Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings
* Participate in quarterly reviews with customers and sales partners to assess viability of Inventory Solutions offerings
You Have:
* 3 years' experience in selling or service environment
* High School Diploma or equivalent
* Customer service and sales growth oriented
* Collaboration and problem-solving skills
* Handle different technical and operational issues
* Have and maintain a valid driver's license in State of residence
* Must carry required levels of automobile insurance
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.
$20-22 hourly 8d ago
Planet Fitness - Member Services Representative - Part Time - Valdosta
Taymax
Member service representative job in Valdosta, GA
Valdosta, GA3200 N Ashley St, Valdosta, GA 31602, United States of America Pay : $11.50 - $12.00
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
We are looking for a MemberServicesRepresentative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
Take prospective members on tours.
Sign up new members calculating rates and monthly payment amounts.
Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
Completing daily assigned within first hour of your shift.
Helping complete priority cleaning list each day.
Completing walk-around and bathroom checks periodically.
Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.
Qualifications
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Physical Demands
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.
About Us
Taymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and Ontario and the Atlantic Provinces in Canada, and has plans to double its club count over the next 5 years. Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double digit growth per year. Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year in 2016, 2018, and 2019 and Franchisee of the Year in 2018. Taymax's corporate office is located in Salem, New Hampshire.
With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone . More than 90% of Planet Fitness stores are owned and operated by independent franchisees, like Taymax.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.
Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic.
Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at ****************** to make an accommodation request.
Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Taymax Group never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.
$11.5-12 hourly Auto-Apply 17d ago
Customer Service Representative
New Hire Solutions
Member service representative job in Thomasville, GA
Job DescriptionCustomer ServiceRepresentative Thomasville, GA | $15.00 - $20.00 / Hour A local insurance company in Thomasville, Georgia is looking for a customer servicerepresentative to help with ensuring positive customer relations, input data, take inbound calls, and troubleshoot. This company is well established in the insurance industry and is nationwide. You will be expected to take ownership of your position, completing tasks in a timely manner and treating each customer interaction with care.Responsibilities
Ensure all incoming calls are answered within 2 rings
Address basic questions and resolve customer concerns through consistent application of our policies and procedures
Ensure all policy changes are documented in writing or via audio recording
Document all policy-related calls in policy notes
Assist customers by taking premium payments through a variety of payment methods
Assist agents with commission or policy-related questions
Direct customers to the appropriate employees or departments when specialized assistance is required
Perform related duties as assigned by supervisor
Maintain compliance with all company policies and procedures
Other job duties as assigned
Education and Experience
High School Diploma or GED
Required - bilingual, English and Spanish
Excellent computer proficiency: MS Office - Word, Excel, Outlook
(Preferred) Associate degree
Requirements
Ability to work independently
Positive attitude
Exemplary customer service skills
Able to carry out assignments to completion
Work well under pressure to meet deadlines
Excellent verbal and written communication skills
A clean drug screen
Work well in teams
A clean background check
Be able to multitask
Dress business casual, nice jeans are acceptable
Pay attention to details
Location: Thomasville, GeorgiaPay Rate: $15.00 - $20.00 / HourSchedule: Monday - Friday, 8:00 a.m. - 5:00 p.m.
New Hire Solutions is proud to be an Equal Opportunity Employer and Drug Free Workplace.
We Are On A Mission:We seek to be a resource that bridges the gap between the needs of the employer and the job seeker by providing personalized service for each client. We make the job-seeking and hiring process easier, to help companies build a better workplace. We communicate on a personal level to understand the needs of both the job seeker and the employer. We use a variety of platforms and strategies to bring awareness to opportunities throughout Southwest Georgia.
Join Our Talent Community Today: ************************************
$15-20 hourly 29d ago
Insurance Sales and Service Team Member
Paul Cribbs Insurance Agency
Member service representative job in Valdosta, GA
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Training & development
Responsibilities
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Establish customer relationships and follow up with customers, as needed.
Work with the agent to establish and meet marketing goals.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Maintain a strong work ethic with a total commitment to success each and every day.
Adaption of skills necessary to operate a business.
Position Overview
I am seeking dynamic insurance professionals for the office of Paul Cribbs - State Farm Agent who are interested in helping my business grow through value based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast paced environment, then this is your opportunity for a rewarding career with growth potential. You will have a chance to learn how to market products and manage a business first hand while participating in my focused program to develop and enhance your skills and experiences. This could be the start of an exciting, challenging and fun career!
As an agent team member, you will receive...
Salary plus commission/bonus
Valuable experience
Growth potential/Opportunity for advancement in my agency
Learning to market property/casualty, life, health and bank products
Setting sales and growth goals
Working closely with the agent to gain an understanding of the agents role and office logistics
Learning how to network effectively
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm Insurance Companies. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents control which licensing requirements and training programs are offered or must be successfully completed by their employees. By accepting employment with a State Farm agent and/or successfully completing any licensing or training programs required by a State Farm agent, you are not guaranteed, promised or given any form of selection preference, should you choose to leave the agents employment and pursue the opportunity of becoming an independent contractor agent for State Farm Insurance Companies. If you choose to pursue an agency opportunity, you will need to apply and go through the regular State Farm Insurance Companies agent selection process
$18k-25k yearly est. 5d ago
Financial Services Officer
First Commerce Credit Union 4.2
Member service representative job in Thomasville, GA
The primary purpose of this position is to assist First Commerce in fulfilling our Vision Empowering Generations, Transforming Communities. This is achieved through delivering Remarkable MemberService as defined by our Service Standards as well as building and maintaining strong member relationships through identification of member's financial needs and effectively recommending appropriate products and services to meet those needs.
The Financial Services Officer creates relationships with members and potential members to become financial partners for life. Originates consumer loans in accordance with established credit union lending policies. Responds to spoken and unspoken member needs and questions concerning all aspects of credit union loan products in person or by telephone. Continually promotes and cross-sells credit union products and services.
RESPONSIBILITIES:
* Drive sales and success through service. Ensure a positive member experience and achieve sales and referral goals through an expanded product set that includes banking, insurance and investment products
* Build a book of business by proactively seek ways to develop and expand relationships in order to contribute towards financial center and own success
* Maximize personal productivity by utilizing dedication and drive, insightful listening skills, attention to detail, and adaptability to achieve all levels of member, financial center and personal goals
* Experience continual opportunities to expand your financial acumen, sales expertise, interpersonal skills, and more
* Performs all duties of MemberServiceRepresentative
* Interviews loan applicants obtaining the required information, explaining loan options, interest rates, terms, and collateral requirements including ancillary products.
* Using credit approval guidelines, approves or denies and disburses loans by correctly applying and analyzing credit information while adhering to loan policy.
* Obtains all documentation required for loan, including requirements for approval.
* Responds in a consistently courteous and professional manner to inquiries from members and potential members including information related to pending loan requests, current loan rates, terms, and related information.
* Assists in servicing credit union loans by processing payoff requests, extensions, revolving credit advances, lien satisfactions, loan file correction and adjustments.
* Balances loan disbursements, transfers and other transactions including GL clearings with data processing totals each day.
* Continually increases subject matter and product knowledge to successfully explain, refer, originate and complete any product offered by the credit union
* Facilitates members' use of self-service solutions to enhance their experience and maintain financial center operating efficiency.
Other Responsibilities:
* Performs job duties in accordance with policies established by the Board of Directors under the rules and regulations set by the National Credit Union Administration, the State of Florida, and any applicable State laws for financial centers located in other States.
* Complies with Reg E, BSA, OFAC, and CIP requirements such as reporting suspicious or unusual activity to manager.
* Fully supports in actions and words First Commerce's Vision, Mission, Core Values, and Service Standards.
* Attends meetings timely and as required; reports to work as scheduled and adheres to First Commerce's dress code.
* Performs other duties as assigned.
REQUIREMENTS:
* Knowledge of credit union deposit and loan products and services to include mortgages as well as ability to promote and cross-sell.
* Superior communication and interpersonal skills in order to conduct consistently professional and productive interviews with loan applicants which may involve recommending alternatives when credit analysis reveals ineligibility for a loan.
* Ability to provide consistently courteous and positive memberservice.
* Must be able to work a flexible schedule Monday - Friday.
EDUCATION AND EXPERIENCE:
* A minimum of a high school diploma or equivalent.
* A minimum of 1+ years of full time or equivalent loan servicing, including processing or collections, or 1+ years of Financial ServicesRepresentative I
* New account experience involving cross-selling of products or 1+ years of loan origination experience may be substituted.
LOCATION FLEXIBILITY:
* This position may be based at any one of our Tallahassee financial center locations. Specific location details will be discussed during the hiring process.
$48k-73k yearly est. 8d ago
Learn more about member service representative jobs
How much does a member service representative earn in Valdosta, GA?
The average member service representative in Valdosta, GA earns between $17,000 and $38,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.
Average member service representative salary in Valdosta, GA
$25,000
What are the biggest employers of Member Service Representatives in Valdosta, GA?
The biggest employers of Member Service Representatives in Valdosta, GA are: