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Associate, Client Accounting Services-Small Business
Baker Tilly Virchow Krause, LLP 4.6
Member service representative job in Philadelphia, PA
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Job Description:
An Associate within the Client Accounting Services Consulting Team is responsible for providing accounting and financial reporting support services to clients. This role works as part of a team to complete deliverables for clients in a timely manner, with high quality and accuracy. This role works on several clients across various industries and geographies.
Provide best in-class basic accounting and financial reporting support services to clients under direct supervision and with an emphasis on being responsive, timely, professional and accurate
Provide accounting related services to our clients including accounts payable, accounts receivable, account reconciliation, journal entries, general ledger and monthly, quarterly and year end reporting
Provide team with basic support to accomplish client deliverables
Prepare client statements and reports for next level review
Proactively communicate status of work, ask timely questions and seek clarity from lead on client engagement when needed in order to keep work progressing
Answer basic accounting and software questions, escalating as needed
Meet client service expectations through adhering to quality and timely client deliverables, and meeting time budget expectations
Responsive to questions/concerns from team members and clients (internal and/or external)
Execute on defined processes and procedures and share ideas or recommendations for improvements
Promptly communicate roadblocks and inefficiencies as they arise
Maintain and expand knowledge base of accounting principles and practices
Apply learning from one client engagement to the next and share learning with fellow team members where relevant
Stay current with updates and improvements on applicable technology platforms and obtain certifications as directed by supervisor
Qualifications
Bachelor's degree in accounting or related field required
0-2 years of experience in accounting, bookkeeping, or related field desired. Professional services experience a plus.
Knowledge of accounting, bookkeeping and payroll principles related to classifying, recording, and summarizing data and making computations to compile and keep financial records preferred
Experience in Sage Intacct, QuickBooks and/or Bill.com a plus
Experience and knowledge working within MS Office Suite
$78k-105k yearly est. 7d ago
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Customer Service Admin
Agilent Technologies, Inc. 4.8
Member service representative job in Wilmington, DE
Handle a high volume of phone calls, chats, and emails in a Call Center environment. Solve problems of limited scope and complexity, taking ownership of customer issues and resolutions. Place phone and written customer orders. Grow and maintain custo Customer Service, Service, Manufacturing, Retail, Customer
$32k-38k yearly est. 4d ago
Customer Support Specialist
Garfield Refining 3.8
Member service representative job in Philadelphia, PA
Garfield Refining is a 130+year-old precious metal refinery located in Philadelphia, PA. A leader in precious metal refining, Garfield provides award-winning refining solutions to the dental, jeweler, pawnbroker, manufacturing, and death-care industries. Our team is passionate about delivering award-winning service-and we're looking for someone equally passionate to join us as a Customer Support Specialist.
In this role, you'll learn our business from the ground up, gaining hands-on experience across customer service, operations, and administrative functions. Whether you're looking to build a career in Sales, Account Management, Customer Service, or Business Administration-this is a great place to start.
What You'll Be Doing:
Opening and processing daily shipments efficiently and accurately
Entering and maintaining accurate customer data into our software systems
Maintain a positive and professional attitude toward customers
Answering phone calls and directing them to the appropriate team members
Delivering excellent customer service and communication at every touchpoint
Escalating complex or urgent issues to management as needed
Supporting other departments and projects as assigned
You might be a great fit if you have:
At least 1 year of experience in a professional environment
Associate's or Bachelor's degree preferred (but not required-we provide thorough training)
A quick and adaptable learning style
Proficiency in Microsoft Office, particularly Excel
Strong organizational skills and sharp attention to detail
A passion for helping people and providing excellent service
A dependable work ethic and collaborative mindset
Why Join Our Team?
Benefits and Perks may include:
Competitive salary
Subsidized medical, dental and vision plans for employees and their family members.
401(k) with employer contributions
Paid Time Off
We're proud to be an equal opportunity employer. We are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on our business's needs, job requirements, and applicants' qualifications. In other words, we only care that you're the best person for the job.
$44k-62k yearly est. 1d ago
WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience
GL1
Member service representative job in Chester, PA
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$18k-31k yearly est. 60d+ ago
Plasma Center Specialist/Phlebotomist
B Positive National Blood Services LLC 3.1
Member service representative job in Narberth, PA
The Plasma Center Specialist will operate under the direct supervision of the Center Manager and more generally under the Medical/Laboratory Director, and at times will take instruction from the Quality Assurance Manager and Physician Substitute on site. The Plasma Center Specialist ensures donor suitability, product integrity and the continued good health of donors through the compliance with Food and Drug Administration (FDA) regulations, state regulations, and the Standard Operating Procedure (SOP) Manual guidelines and any other applicable regulatory standards.
Essential Duties and Responsibilities (the following list is intended to be a guideline. Other duties and responsibilities may be assigned): Duties to include but not limited to:
Greet and register donors
Administer health history questionnaire to donors
Assess and record donor weight and vitals
Ensure facility and equipment are clean and maintained according to regulations
Set up, operate, and maintain instruments used for donor qualification and donation, as well as for the processing and storage of donor samples and products. Perform and document Quality Control and routine maintenance, and report any equipment issues as required
Communicate delays and other issues to center management, nurse and/or other necessary parties
Assess supply inventory; order and restock, as needed
Document activities and issues
Answer donor inquiries
Read, write, and understand the English language
Document operational and maintenance activities when necessary
Quarantine and discard unacceptable samples and products
Pack, label and ship samples and products to meet suppliers' requirements
Store products in and maintain organization of large, walk-in, sub-zero freezer
Prepare site and perform phlebotomy
Attend to donor's needs, including donor reactions
Promote customer satisfaction through appropriate interaction and responsiveness to customer needs
Report all unsafe situations or conditions to supervisor
Available to travel up to 25 miles to other facility(ies) for training or assisting other center's staffing needs
Other duties, as assigned
Requirements
Education and Experience:
High school diploma or the equivalent (must show proof).
Previous experience or education in a health-related field helpful.
Phlebotomy certification preferred.
Required Skills/Abilities:
Must be able to operate accurately the following equipment:
Computer (basic skills includes typing, following prompts on monitor, using mouse, saving information etc.)
Nexsys PCS
Hematastat II
Refractometer
Safepette
Spot Vitals Signs monitor (Blood Pressure/Pulse & Thermometer)
Memory Monitoring Thermometer
Relative Humidity Monitor
Scale
Stadiometer
Freezer
Sealer
Centrifuge
Thermometer
Tachometer
Stop watch
Physical Requirements:
Read computer screens, procedure manuals and other documents.
Hear doorbells, alarms, telephone, and other mechanical devices.
Work confidently while being observed during frequent quality inspections.
Work in walk in - Sub zero freezer(s)
Ability to lift, pull, tug up to 50 pounds to stock supplies and/or move or support donors
Regularly required to use hands and fingers, to handle & feel objects, tools and controls; reach with hands and arms.
Vision abilities required by this job, including close vision
Required to stand for extended intervals, walk, climb and balance; stoop, kneel and crouch.
Physical ability to operate equipment used on donor floor areas that may require repetitive motion and manual dexterity.
Ability to read while standing or sitting in front of a computer for short periods of time.
Must wear personal protective equipment (PPE) required such as eyewear, lab coats, and gloves
B Positive Plasma Offers:
Competitive Wages
Flexible scheduling
Positive Work Environment
Paid training opportunities
Comprehensive Medical and Dental Benefits
Paid Time Off
401(K)
$32k-47k yearly est. 6d ago
Customer Excellence Representative
Holt Logistics 3.7
Member service representative job in Gloucester City, NJ
At Holt Logistics our growth is a result of the people who embrace our purpose. Just ask some of our employees that have remained loyal for the past 30 years. It all starts with learning at the forefront of the operation, keeping customers informed and developing solutions for issues. Because in Logistics, it is never the same day. It's all about culture and making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace.
What does the Customer Excellence Representative do?
Under the leadership of the Customer Excellence Manager, you will work directly with specific customers as part of our total account management practices. You will have daily interactions with client to update inbound Logistics, vessel schedule, warehouse coordination, outbound logistics, invoice resolution, reporting and dynamic solutions. Work across various intercompany departments, owning the account and offer customized approach to each client. Ultimately responsible to make customer feel like they are the only one from front end operations, throughput, and end delivery to drive sales.
How do they do it?
As a Customer Excellence Representative, your priority is to contribute to the success of your customer. This means that you develop customer specific solutions based on their needs not on what the company can or cannot do. You will go above and beyond the normal customer response and provide luxury service with swift response time. You deliver results during your assigned clients, drive their key performance indicators and brand loyalty by building your reputation directly to client.
The Customer Excellence department sets the tone by embracing and putting the customer first and make their life easier and simpler by choosing Holt Logistics. Come ready to work each day with a positive attitude.
Responsibilities:
Initial Onboarding
Assists in training & developing the client
Directly call customers to get feedback and identify (weekly/biweekly check in)
Introduction to company & onboarding of customer (accounting across entity/terminal tour/contact persons)
Define Customer's expectations including what reports are needed
Communication rates in a way that they are easily understood
Daily Experience
Partners with supervisors, terminal, trucking, and back-office coworkers regarding issues
Frequently communicates and exchanges information with customers on the telephone and face-to-face interactions. Must be able to exchange accurate information in these situations
Frequently moves across the departments and entities assisting customers, as well as filtering requests to the correct person
Analyzes customer interactions and feedback to develop solutions to issues
Improves the services offered by a business by better understanding the needs of customers
Meets the customer's needs to ensure customer loyalty and satisfaction
Questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
Maximizes customer operational performance by providing resources and technical advice
Communicates operational update and delays (vessel, warehousing, truck loading)
Develops customer specific SOP for damages, truck loading and special handling requirements
Pulls updates from terminal and portal that to be relayed to customer, manages information to provide upper leadership in a timely manner so we can provide exceptional customer service
Interacts and visits with terminal to better understand business operations
Coordinate with outbound trucking and specific knowledge to receiving warehouse
Acknowledge trends with the customer and compare against the market
Build and maintain CRM and email contact list along the way
Maintain SOP for tasks and update as things become relevant
$42k-62k yearly est. 11d ago
Sales & Service Specialist
MRC Services Co 4.6
Member service representative job in Eddystone, PA
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
Job Purpose
Responsible for delivering responsive and committed support to customers, accountable for safe and effective branch operations aligned with MRC Global's strategy for gross margin growth, and financial/operational performance.
Responsibilities
Individual must be able to perform the essential duties with or without reasonable accommodation.
Respond to incoming customer inquiries, develop accounts, and generate quotes using the MRC Global database.
Maximize gross margin sales through careful analysis during the quote process.
Identify and act on opportunities to increase market share by growing sales.
Provide product prices, delivery specifications, and payment terms, and offer substitute products where appropriate.
Assist outside sales and/or branch management in processing priority transactions.
Work to understand customers' business and determine customers' requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales.
Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed.
Work with internal MRC Global departments to set up and maintain accurate customer files (profiles).
Maintain and approve quality standards.
Establish and maintain customer relationships, communicate with customers and co-workers to provide technical information.
Participate in meetings and training opportunities to enhance and maintain personal and product knowledge.
Monitor expected ship dates to ensure timely delivery and expedite as needed.
Provide prompt responses to internal and external customers, vendors and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).
Take reasonable care for the safety and health of yourself and others.
Report workplace hazards, injuries, or illnesses immediately.
Perform other duties as required.
Qualifications
Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.
High School Diploma or General Education Degree (GED) and additional post-secondary training or education.
Any combination of two or more years in customer service, inside sales, and/or warehouse services in a position with increasing responsibility, to include demonstrated leadership/supervisory experience.
Demonstrated competence in the use of computers and software applications.
Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.
Ability to effectively present information in one-on-one and small group situations.
Willingness and ability to be on call as needed to provide 24-hour service to customers.
Willingness and ability to travel within and outside the branch service area, with occasional overnight stays.
Valid Driver's license with the ability to meet the MRC Global vehicle policy.
Additional Qualifications
Must have the ability to provide documentation verifying legal work status.
Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries.
Ability to understand and comply with MRC guidelines and expectations including MRC Global's Code of Conduct and Conflict of Interest guidelines.
Working Conditions
For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
Reasonable accommodation may be made to enable individuals to perform essential functions.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
California Employee Data Collection Notice
$32k-41k yearly est. Auto-Apply 23d ago
Test Content Services Specialist
Psi Services 4.5
Member service representative job in Dover, DE
**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content Services Specialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
▪ Bachelor's degree level preferred
▪ 1+ years' experience exam publication, item bank management and/or database management.
▪ Strong communication skills required.
▪ Ability to approach problems with creative problem solving.
▪ Proficiency with Microsoft Office applications.
▪ Experience with Jira a plus.
▪ Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 19d ago
Customer Retention Specialist - State Farm Agent Team Member
Albert Reyes-State Farm Agent
Member service representative job in Philadelphia, PA
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Customer Retention Specialist Sales & Service Focus
Albert Reyes State Farm Agency
Job Type: Full-Time (In-Office)
Compensation: Base Salary + Commission + Performance Bonuses
Retain. Cross-Sell. Grow the Book.
Albert Reyes State Farm Agency is seeking a Customer Retention Specialist who is service-driven, relationship-focused, and motivated by results. This role is perfect for someone who can deliver exceptional customer care while confidently identifying in-book sales opportunities that strengthen protection and drive agency growth.
Youll work with existing customers to renew policies, resolve concerns, and improve retentionwhile also recommending additional products when it truly benefits the customer. If you enjoy building trust, following up consistently, and turning service conversations into long-term loyalty and sales, we want to meet you.
Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to their Day 1 start date. We provide support and guidance to help you complete the licensing process.
Bilingual Spanish is a bonus, but not required.
What Youll Do
Proactively contact existing customers to support renewals and strengthen relationships
Conduct policy reviews and identify coverage gaps or opportunities to improve protection
Cross-sell and upsell additional products using a needs-based approach
Assist with policy updates, billing questions, endorsements, and account changes
Resolve customer concerns with empathy, urgency, and professionalism
Maintain accurate documentation of customer interactions and follow-up activity
Collaborate with team members to meet retention, outreach, and growth goals
What Were Looking For
Strong relationship-building skills with a service-first mindset
Ability to confidently pivot from service to sales and ask for the business
Excellent communication, listening, and problem-solving skills
Organized, detail-oriented, and consistent with follow-up
Comfortable working in a fast-paced, goal-driven environment
Prior experience in customer service, account management, or insurance preferred
Full licensing required: Property & Casualty and Life & Health
If not fully licensed, candidate must obtain Property & Casualty prior to Day 1 start date (support provided)
Bilingual Spanish is a plus (not required)
What We Offer
Base salary plus commission and performance bonuses
Licensing support and guidance to help you meet requirements
Ongoing training, coaching, and professional development
A results-driven culture that rewards performance and consistency
Long-term career growth opportunities within the agency
Ready to Grow Your Career in Insurance?
If youre motivated by relationships, energized by goals, and ready to turn retention into revenue through meaningful customer conversations, wed love to hear from you.
Apply today to join Albert Reyes State Farm Agency.
$29k-41k yearly est. 6d ago
Member Experience Associate
Retro Fitness 3.4
Member service representative job in Egg Harbor, NJ
Benefits:
Employee discounts
Flexible schedule
Free uniforms
Do you love fitness?Would you like to feel you impact the lives of many?Can you see helping prospective members get started?Would you like to hear the "thank you" from the members' lives you impacted?The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the first person they talk with and you will create a welcoming feeling. You have to have limitless energy and be great at multi tasking. Do you have a positive and upbeat personality with great communication skills? Creating the member experience requires that you wear many hats. Do you thrive being pulled in multiple directions... guiding prospects on the phone, making a Retro Smoothie for a member, and assisting our Retro members with an exceptional experience. Ideal candidates for the Member Experience Asosciate position will possess the following:
A deep down passion for helping others.
A positive upbeat personality.
Effective ability to communicate with customers, coworkers and managers.
The ability to multitask.
Member experience oriented.
Punctual, responsible and detail oriented.
CPR/AED training preferred.
Prior experience in a retail or hospitality setting is helpful.
Responsibilities of the Front Desk include but not limited to:
Greeting and checking in members as they come in.
Resolving customer issues in an effective manner.
Membership sales and retention.
Following up with prospects.
Selling in store merchandise such as Retro Smoothies cooler drinks, pro shop items etc.
Ensuring a safe and clean health club environment for members and staff.
Opening and closing the facility if scheduled.
Following company policies and procedures.
All Member Experience Associates are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. You must be well groomed and neat.Note on openers and closers: Opening employees are required to be at club 15 minutes prior to the clubs opening time. This is to ensure all items on the Opening Checklist are performed before the clubs scheduled opening time. Closing employees are to close at the established time. Compensation: $15.91 per hour
With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.
With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!
Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit ******************** or *************************
$15.9 hourly Auto-Apply 41d ago
New Castle, DE
Perfect Game USA 3.8
Member service representative job in New Castle, DE
Spring/Summer 2026 Perfect Game USA, the premier provider of amateur baseball events, is seeking dedicated individuals for the position of Field Manager Intern. In this role, you will be responsible for scoring and completing games using our DiamondKast software. Your tasks will include meticulously recording every play, managing substitutions, noting player performance, managing externally sourced staff (umpires and grounds crew), and collecting video of top event performers for social media purposes.
As a Field Manager Intern, you will play a crucial role in ensuring the smooth operation of events at the assigned field. You will be the main representative from Perfect Game at your assigned site, responsible for confirming field readiness, ensuring the presence of umpires, and verifying the preparedness of both participating teams. Punctuality is key, and you will be entrusted to ensure all games commence on time.
Responsibilities:
Score and complete each game using DiamondKast software.
Record every play, substitution change, and pitch using the DiamondKast application on the provided iPad.
Taking scouting notes and recording content of top performing athletes
Ensure smooth operation at the assigned field.
Confirm the field is prepared for play, coordinating with the grounds crew if necessary.
Verify the presence of umpires on the property before games.
Confirm the readiness of both teams to start play at the designated time.
Ensure all games start on time.
Present yourself in a professional manner with customers, players, staff, and scouts at all times.
Minimum Qualifications:
Preferred solid understanding of baseball fundamentals and gameplay.
Playing or coaching background is a plus.
Experience in scouting and/or scorekeeping is a plus.
Experience playing Baseball/Softball is a plus.
Interview Process:The first step in the interview process involves a behavioral screening session, where candidates will be asked to record themselves providing responses to specific questions selected by the hiring team.
Perfect Game Offers:
Per-game compensation (three to six games per day).
$25 per completed game (please note that game assignments are subject to change due to weather and other unforeseen circumstances).
Internship credit available for eligible students.
If you are passionate about baseball, possess a keen eye for talent, committed to growing the game of baseball, and are committed to professionalism, we invite you to apply for this exciting opportunity.
For any questions, please reach out to [email protected]
Perfect Game is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
$40k-50k yearly est. 17d ago
Representative, Administration Center - Overnight Shift (Philadelphia, PA, US)
American Airlines 4.5
Member service representative job in Philadelphia, PA
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
* This job is a member of the Workforce Administration Team within the Technical Operations Division.
* Responsible for providing administrative support for Tech Ops represented team members and its leadership group.
* Collaborating with a cohesive group in a busy office setting, ensuring the success of the Workforce Administration team.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
* Prepare and maintain various department reports, including weekly headcount reports and daily manning.
* Responsible for all aspects of payroll using Workbrain payroll system; including time coding and shift schedules.
* Proffer and process overtime, field trips, and shift swaps according to the rules and limitation of the collective bargaining agreement and the Workbrain system.
* Process vacation changes according to leadership directions, the guidelines outlined in the contract agreements and the Workbrain system.
* Providing excellent service to our internal customers; including phone, email, and walk-in inquiries.
* Greets and directs team members and external visitors.
* Maintains office supply inventory and initiates department supply orders when necessary.
* Submits transactions for computer and system accesses.
* Sort, track and file data and correspondence
* Process time-sensitive requests
* Efficiently and effectively communicate to high levels leadership to address operational inquires
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable
* Must be able to secure appropriate airport authority and/or US customs security badges, if applicable
* May be required to work shifts, nights, weekends and holidays
* Must be willing to travel as required for professional development
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED equivalent
* Prior administrative experience
* Prior experience with Microsoft Office software including Word, Excel, PowerPoint etc.
Preferred Qualifications- Education & Prior Job Experience
* Minimum of 1 year experience in an office setting
* Associate's degree or equivalent work experience
Skills, Licenses & Certifications
* Knowledge of the applicable workforce collective bargaining agreements (IAM/ TWU)
* Broad understanding of Workbrain or other time and attendance applications
* Ability to prepare correspondence and format reports
* Ability to maintain confidentiality with team member files, payroll data and personal information
* Ability to prioritize and organize work functions effectively
* Ability to exercise good judgement and work under time constraints with professionalism, efficiency, patience and tact
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$28k-33k yearly est. 11d ago
HR Service Center Rep II Benefits Administrator (Full-Time) Thomas Jefferson University
Kennedy Medical Group, Practice, PC
Member service representative job in Philadelphia, PA
Job Details
HRSC Representative II benefits administrator serves as a point of contact for basic benefit functions. Provides a high level of service and responds to employee inquiries within a timely manner to ensure a positive employee relations experience.
Job Description
ESSENTIAL FUNCTIONS:
Runs the daily processes for benefits administration that are not limited to audits, benefits processors, reviewing records that are flagged and processing benefit events when needed.
Reviews complex situation and works with other departments such as HRIT and Benefits for resolution.
Reviews and adjusts if needed arrears balances.
Handles benefits payroll issues when reported during the payroll process.
Reviews and process Medical Evidence of Insurability approvals
Reviews and corrects vendor files
Audits and rectifies dual coverages.
Attends and advises in benefits meetings including Open Enrollment
Responds to HR benefit tickets within a 24 hour timeframe and closure within 3 business days. Escalates tickets as needed.
Contact employees where benefits escalations are needed
Interact with other HRSC customer servicerepresentatives when needed using the HRSC Teams chat.
Communicates with the HRSC Manager for assistance with high level issues and general guidance.
Flexible to deal with issues that arise outside of normal business hours.
Performs special projects and other duties as assigned.
Education and Experience
Must have 3+ years experience running benefits systems
Must be highly organized, detail-oriented, with superior written and verbal skills
Ability to work independently and coordinate with multiple groups
Good judgment and excellent interpersonal and communication skills
Experience with HR topics regarding benefits a plus
Competencies
High level of confidence, integrity, and motivation.
Must be able to multitask and work well under pressure.
Must be proactive, responsive, and resourceful.
Highly flexible and motivated individual with an ability to work independently as well as in a team setting.
Must consistently demonstrate the highest level of professionalism and discretion.
Strong interpersonal skills with ability to interact well with all levels of clients, customers, and internal personnel.
Must be receptive with high regard for customer service. Excellent computer skills in a Microsoft Windows environment.
Excellent follow up and organizational skills. Good writing and speaking grammar.
Must exhibit a high level of confidentiality.
Work Shift
Workday Day (United States of America)
Worker Sub Type
Regular
Employee Entity
Thomas Jefferson University
Primary Location Address
1101 Market, Philadelphia, Pennsylvania, United States of America
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.
Jefferson is committed to providing equal educa tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.
Benefits
Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.
For more benefits information, please click here
$29k-38k yearly est. Auto-Apply 3d ago
Cataloging and Metadata Services Specialist
Philadelphia Museum of Art 4.3
Member service representative job in Philadelphia, PA
We Are Committed to an Inclusive Workplace At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.
How You Will Contribute
As a key member of the Library and Archives team, the Cataloging and Metadata Services Specialist assists with operations across the department. The Specialist is responsible for performing a wide range of tasks and procedures primarily related to: copy cataloging, performing metadata creation and enhancement across Library & Archives systems, physical processing, and shelving.
Specifically, you will:
Copy-catalog materials in all formats, which includes performing routine metadata creation, record enhancement, holdings updates, and item creation for library materials
Assist the Cataloging and Systems Librarian with original cataloging of library materials, as needed.
Collaborate with the department on metadata enhancement across the various platforms managed by the Library & Archives.
Maintain, adhere, and contribute to documentation of cataloging policies, procedures, workflows, and statistics reporting in coordination with the Cataloging and Systems Librarian.
Support the Collection Services Specialist with inventories, circulation duties, interlibrary loan, and processing departmental mail.
Receive materials which includes but is not limited to managing check in, processing, labeling, rehousing, claiming and/or withdrawing library materials.
Perform physical processing for all library materials which includes but is not limited to taking action on mislabeled, misshelved, miscataloged, uncataloged, and/or damaged materials found in the stacks.
Train and inform patrons about Library & Archives services and activities.
Assist the Cataloging and Systems Librarian in monitoring trends (e.g. linked data, BIBFRAME, Wikidata, controlled vocabularies) within the cataloging and metadata communities and in collaboration with the department evaluate for incorporation into workflows and documentation.
Perform other duties as assigned.
Your background and experience include:
A Bachelor's degree.
Demonstrated ability in maintaining records and data in various information, library, and other content management systems and repositories
Demonstrated experience in copy-cataloging procedures or database maintenance guidelines
Familiarity with metadata standards such as MARC, AACR2/RDA, LCSH, LC authorities, and LC classification and shelf listing
Demonstrates a forward-thinking approach to cataloging and metadata practices with a focus on aiding discovery to collections.
Consistent and accurate attention to detail
Excellent communication and interpersonal skills
Aptitude for technology and a willingness to learn new skills
Position and Compensation Details
The hourly pay rate for this position is $25.31.
This position is full-time, non-exempt and 35 hours per week.
This position is part of the AFSCME Local 397 bargaining unit.
This position reports to the Cataloging and Systems Librarian.
Physical requirements:
Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus
Able to move items up to 40 pounds
Able to utilize step ladders/stools when needed to retrieve and shelve departmental materials
Able to work in environment with limited exposure to dust and dirt
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Institutional Requirements
Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums.
Adheres to the museum's code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest.
Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum's staff, volunteers, and audiences.
Maintains confidentiality.
Adheres to all museum protocols, procedures, rules, and policies.
Application Timeline
Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.
What We Offer
Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:
Free general admission to the museum for you and your immediate family
Discounted guest tickets for admission
Discounts on gift memberships
Special staff tours and presentations from our curatorial and conservation teams
Discounts at the museum restaurant, museum cafés, and museum retail and online stores
We offer a comprehensive benefits package for employees* including:
Medical, dental, and vision benefits
Fully paid short-term disability insurance, long-term disability insurance, and life insurance
Health savings or flexible spending account program
Retirement savings program with museum match
Paid vacation, personal days, sick days, and holidays
*Eligibility for certain benefits is based on a variety of factors including the employee's regular schedule and tenure.
$25.3 hourly Auto-Apply 4d ago
Philadelphia and South New Jersey Experiential Representative, Golf (Contract)
Wilson Sporting Goods
Member service representative job in Philadelphia, PA
Experiential Representative, Golf | Philadelphia & South New Jersey Contract Duration: February 2026 - July 2026 At Wilson, we are here to empower every human to live like an athlete. Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. We come together to win, grow, and celebrate. We all play for Team Wilson. We all have a role to play within our organization and are working towards the same goal. One team, one dream.
We believe that being an athlete isn't something you do, it's who you are. It's a universal code of conduct, a way of seeing the world and how you show up every day. We seek out diverse voices and welcome all perspectives. Our team is composed of individuals with unique backgrounds, points of view and experiences. These perspectives create a rich and diverse culture in which we learn from one another through empathy and inclusion.
Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference -and who love to help others win. Together, we will create a better world through sport. Join us.
What You'll Do
We are currently seeking a seasonal Experiential Representative to join our golf sales team. We're looking for a passionate golfer located in Philadelphia & South New Jersey to work full-time from Mid-February 2026 through July 2026.
The Experiential Rep will play a key role in executing grassroots initiatives for Wilson Golf. This person will work with the Regional Sales Manager, Territory Manager, and National Account Manager to achieve company sales, marketing, and distribution objectives in selected golf epicenters.
Specific responsibilities include, but are not limited to:
* Work with Wilson Territory Managers to achieve company sales objectives through consumer events, fittings, marketing, and cultivating new & existing customer relationships
* Work full 5 days a week, Tuesday-Saturday during agreed start and finish dates of employment
* Plan, conduct, and report on fitting & trial events in Wilson's selected golf epicenters
* Visit key accounts after event days and provide customer service related to merchandising, product and fitting training and building relationships
* Develop partnerships with key and green grass accounts by engaging & training store staff
* Provide accurate reporting metrics including sell through sales on an event-by-event basis
* Build consumer relations through fitting appointments & on-site e-mail collection
* Responsible for refreshing POP and marketing needs
* Act as the main contact for providing images & consumer insights for social media
* Partner closely with the in-store sales team to drive consumer sales and deliver an exceptional customer experience
* Support and execute in-store events designed to increase product awareness, engagement, and sell-through
* Assist with day-to-day activites, including product demonstrations, customer interactions, merchandising support, and general floor operations to ensure sales goals are met
What We're Looking For
We are looking for someone with a minumum 01 year of strong experience in golf sales and club fitting/building.
Other qualifications include:
* Knowledge and interest in golf, as a means of developing authentic deliverables against a focused sports audience
* Strong communication skills to effectively present information and work with cross-functional teams
* Strong social skills necessary to network with the public and identify the untapped fitting customers for Wilson Golf
* Demonstrated ability to influence, educate and sell the Wilson message to the golf consumer
* Self-starter with demonstrated ability to work autonomously and take on a variety of tasks
* Solid attention to detail with strong organization and project management skills
* Ability to manage time working independently while balancing the need to be a team player that understands the value of a collaborative approach
* Strong financial understanding with ability to manage budgets and control inventory
* Willingness to create and drive change (entrepreneurial spirit)
* Proven ability to work under pressure, prioritize and meet multiple deadlines
What We'll Provide
This fixed-term position pays $20-$22 per hour plus the opportunity to earn bonuses based on sales and new accounts. Mileage and overnights will also be covered.
Wilson Sporting Goods Co. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.
$20-22 hourly Auto-Apply 10d ago
Financial Services Representative State Farm Agent Team Member
Jim Little-State Farm Agent
Member service representative job in Media, PA
Job DescriptionBenefits:
401(k) matching
Competitive salary
Training & development
Insurance Sales Representative Sales Team Member Now Inviting Candidates to Apply Join a winning insurance and financial services team. Apply to my sales Sales Team Member Position and be coached to earn at a high level based on your hard work.
Unexpected events happen. We are looking for team members who want to be involved in the lives of others to help them plan against the financial impact that occurs when the unexpected happens.
We are hiring new team members who have a passion for finding customers who want a professional to help them understand the best insurance and financial products that will save them from a financial disaster when the unexpected happens.
This is a rewarding career for the right person. If you have what it takes, you will enjoy a higher income that pays you for working hard and achieving results. We will teach you the skills of insurance planning, selling, and building a strong clientele who will send you referrals and continue to purchase products from you as their life grows.
A few years of hard work in this industry helps you build career security and learn skills that will last a lifetime.
If you have the following personality traits, character traits, attitudes, and motivations, we invite you to try out for our team.
A desire to be trained to sell, to set goals, and to execute a plan of finding customers who want you to help them plan for the future and the unexpected.
You are confident in your abilities and an optimistic person who believes that your actions can positively impact your future. You can imagine success then create it. You dont blame other people and circumstances for your challenges.
You like people and have a strong desire to help them.
You are intelligent and are willing to study and learn the necessary skills, to gain an insurance license, to learn our products, and learn to use our computer systems.
Your character is your strength. You are honest, hard-working, treat other people the way you want to be treated, and you take responsibility for your actions and your future.
You are motivated to gain financial independence by being paid for your results, so you have disciplined yourself to not get distracted by unproductive activities.
You see selling and building customers as a worthy profession. You have researched State Farm and realize the value of service and quality products that we bring to customers.
You can serve others by listening to their challenges, discovering their needs, presenting quality solutions, then getting their commitment to take your advice.
You can gain customers based on the service and quality products that you recommend; even though, you may not always have the lowest price. You can get them to buy because they trust you and your service, not price.
If you have what it takes, we will train you to use our proven systems, and you can create the following future for yourself:
Career Benefits:
Base Salary plus a very lucrative commission program.
401k Plan including Health benefits.
Great bonus potential for top performers
Incentive paid travel opportunities
Paid time off - vacation, personal time, sick time and Holidays paid
Outstanding preparation if you aspire to be a State Farm agent in the future
Extensive training available
$29k-55k yearly est. 9d ago
Financial Services Representative
Dexsta Federal Credit Union
Member service representative job in Wilmington, DE
Responsible for servicingmembers' financial needs and transactional requests as they relate to all aspects of their accounts, including savings, checking, certificates, consumer loans, and related ancillary products. Educate members on credit union products and services to expand their total financial relationship with the credit union. Provide members with an exceptional experience in accordance with the Credit Union's core values. This position may float to any branch including the Phone Center.
Duties/Responsibilities:
Follow all credit union policies, procedures, and requirements in addition to all state and federal laws and regulations, including Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act/Customer Identification Act (CIP). Educate members on various credit union policies, procedures and related laws and regulations where applicable.
Servicemembers' financial needs at any branch location, including the Phone Center.
Process non-monetary requests (i.e. direct deposits, online banking, mobile banking, etc.)
Open and close members' accounts (including savings, checking, money markets, certificates, debit cards, check orders, etc.), while learning more about members' reasons for maintaining or dissolving their relationship with the credit union.
Maintain members' account information and update when appropriate.
Investigate and reconcile members' questions, inquiries, and concerns with regard to their accounts/services; communicate with the appropriate department or individual when applicable to ensure resolution and member satisfaction.
Maintain an up-to-date and comprehensive knowledge of the credit union's products and services.
Support the credit union's focus on memberservice and sales. This position will have sales and lending goals and minimum performance standards.
Build rapport and use active listening skills, to identify members' needs while working with members or actively researching members' relationships to determine sales and cross-selling opportunities.
Answer inquiries, screen, interview and counsel prospective borrowers, including explaining loan options (rates, types of loans/options, repayment terms, etc.); assist members in completing loan documentation; verify and complete appropriate credit checks and perform financial ratios to determine credit risk to credit union. Approve or deny consumer loans within established policies and limits; document approvals and notify denials in a timely manner.
Complete and prepare loan documentation accurately and efficiently.
Close and disburse loans according to credit union procedures and policies, ensuring borrowers are familiar with and understand loan terms, conditions, collateral and disclosures.
Perform other duties as assigned.
Essential Functions:
Extended sitting up to 60% of the time.
Lifting up to 35 pounds occasionally required.
Bending, squatting, kneeling, reaching above or below shoulder level frequently required.
Intermediate mathematical skills (calculations/concepts involving decimal and percentages).
Continuous sound perception/discrimination and verbal speech ability.
Valid driver's license required.
Occasional travel and irregular hours may be required.
Occasional exposure to dust and poor ventilation.
Strong computer and application skills.
Excellent oral, written, grammar and communication skills.
Problem solving skills.
Must be bondable.
DISCLAIMER
The information in this position description has been designed to illustrate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties and responsibilities and/or qualifications required of any employee assigned to this position.
Qualifications
Education, Training and Experience:
High school diploma or the equivalent.
Lending /loan processing experience desired.
Financial Service experience desired.
Sales/Service experience desired.
$28k-52k yearly est. 9d ago
Account Services Representative I
American Heritage Credit Union 4.3
Member service representative job in Philadelphia, PA
American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for an Account ServicesRepresentative. This position handles many different aspects of member accounts; answers member questions, and maintains member account records.
RESPONSIBILITIES:
Conduct quality control audits for all new membership applications and/or updates for errors and notify applicable parties accordingly of items that require correction.
Assist with cross-training Account Services staff and branch staff during departmental training.
Process all Business Development membership application requests.
Process all Fulfillment requests received through fax or email.
Virtually assist members/co-workers with questions regarding all products and services within the credit union including, but not limited to: CD's, New Accounts, Account Modifications, Declaration of Loss, and Money Order stop payments.
Perform follow up correspondence to obtain missing application information via phone, mail, or email to applicants that applied for membership either through the mail or on‑line.
Prepare and mail Welcome Packets when member doesn't receive the packet in the mail.
Complete SSA and Medicaid account verifications by the required due date and in accordance with department procedures.
Review and enter account owners CIP (Customer Identification Program) data into Verafin.
Prepare, scan, and process negotiable items received through Image Center.
Answer phone calls, emails and HelpDesk tickets from employees and/or members.
REQUIREMENTS:
At least one to two years of experience in a credit union or other financial institution.
Intermediate mathematical skills required (calculations involving decimals, percentages, fractions, etc.).
Must be available to work rotating evening and Saturday hours.
Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.
$29k-32k yearly est. 55d ago
Member Experience Associate
Retro Fitness 3.4
Member service representative job in Egg Harbor, NJ
Benefits: Employee discounts Flexible schedule Free uniforms Do you love fitness? Would you like to feel you impact the lives of many? Can you see helping prospective members get started? Would you like to hear the "thank you" from the members' lives you impacted?
The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the first person they talk with and you will create a welcoming feeling.
You have to have limitless energy and be great at multi tasking. Do you have a positive and upbeat personality with great communication skills? Creating the member experience requires that you wear many hats. Do you thrive being pulled in multiple directions... guiding prospects on the phone, making a Retro Smoothie for a member, and assisting our Retro members with an exceptional experience. Ideal candidates for the Member Experience Asosciate position will possess the following:
A deep down passion for helping others.
A positive upbeat personality.
Effective ability to communicate with customers, coworkers and managers.
The ability to multitask.
Member experience oriented.
Punctual, responsible and detail oriented.
CPR/AED training preferred.
Prior experience in a retail or hospitality setting is helpful.
Responsibilities of the Front Desk include but not limited to:
Greeting and checking in members as they come in.
Resolving customer issues in an effective manner.
Membership sales and retention.
Following up with prospects.
Selling in store merchandise such as Retro Smoothies cooler drinks, pro shop items etc.
Ensuring a safe and clean health club environment for members and staff.
Opening and closing the facility if scheduled.
Following company policies and procedures.
All Member Experience Associates are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. You must be well groomed and neat.
Note on openers and closers: Opening employees are required to be at club 15 minutes prior to the clubs opening time. This is to ensure all items on the Opening Checklist are performed before the clubs scheduled opening time. Closing employees are to close at the established time."
$21k-29k yearly est. 10d ago
Account Services Representative I
American Heritage Federal Credit Union 4.3
Member service representative job in Philadelphia, PA
American Heritage Credit Union, a $5+ billion credit union, has an immediate opening for an Account ServicesRepresentative. This position handles many different aspects of member accounts; answers member questions, and maintains member account records.
RESPONSIBILITIES:
* Conduct quality control audits for all new membership applications and\/or updates for errors and notify applicable parties accordingly of items that require correction.
* Assist with cross-training Account Services staff and branch staff during departmental training.
* Process all Business Development membership application requests.
* Process all Fulfillment requests received through fax or email.
* Virtually assist members\/co-workers with questions regarding all products and services within the credit union including, but not limited to: CD's, New Accounts, Account Modifications, Declaration of Loss, and Money Order stop payments.
* Perform follow up correspondence to obtain missing application information via phone, mail, or email to applicants that applied for membership either through the mail or on‑line.
* Prepare and mail Welcome Packets when member doesn't receive the packet in the mail.
* Complete SSA and Medicaid account verifications by the required due date and in accordance with department procedures.
* Review and enter account owners CIP (Customer Identification Program) data into Verafin.
* Prepare, scan, and process negotiable items received through Image Center.
* Answer phone calls, emails and HelpDesk tickets from employees and\/or members.
REQUIREMENTS:
* At least one to two years of experience in a credit union or other financial institution.
* Intermediate mathematical skills required (calculations involving decimals, percentages, fractions, etc.).
* Must be available to work rotating evening and Saturday hours.
Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.
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$29k-32k yearly est. 55d ago
Learn more about member service representative jobs
How much does a member service representative earn in Vineland, NJ?
The average member service representative in Vineland, NJ earns between $18,000 and $44,000 annually. This compares to the national average member service representative range of $21,000 to $45,000.
Average member service representative salary in Vineland, NJ
$28,000
What are the biggest employers of Member Service Representatives in Vineland, NJ?
The biggest employers of Member Service Representatives in Vineland, NJ are: