Mystery shopper vs quality specialist

Differences between mystery shopper and quality specialist duties and responsibilities

Mystery shopper example responsibilities.

• Operate trucks requiring CDL licensure.
• Acquire CDL license in order to drive delivery trucks.
• Create motivational slide show presentations in PowerPoint to be display daily.
• Determine eligible closing cost fees as it relate to a settlement statement (HUD).
• Complete all leasing and maintenance work in Yardi per company guidelines and correct any exceptions report.
• Help restructure the QA department and create new guidelines, and procedures when auditing agents on the phone.
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Quality specialist example responsibilities.

• Manage CMOs that provide Endo with API, bulk, packaging services, and/or finish goods, including clinical material.
• Manage PPAP sample dimensional verification activities.
• Recommend changes to organizational committee structure to achieve higher level of accountability and oversight.
• Manage document control including initiating and revising procedures, QA approval and implementation of documents.
• Manage performance improvement and quality improvement projects design to assess and improve health outcomes for Medicaid members.
• Manage hospital core measures abstraction, registry abstractions and review services to assist healthcare organizations in improving performance.
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