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The differences between network support technicians and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network support technician and an administrative technical support. Additionally, a network support technician has an average salary of $48,622, which is higher than the $46,753 average annual salary of an administrative technical support.
The top three skills for a network support technician include troubleshoot, technical support and customer service. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Network Support Technician | Administrative Technical Support | |
| Yearly salary | $48,622 | $46,753 |
| Hourly rate | $23.38 | $22.48 |
| Growth rate | 5% | 10% |
| Number of jobs | 120,245 | 186,858 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A network support technician specializes in optimizing a company's information technology (IT) networks for a smooth and efficient workflow. Their responsibilities revolve around addressing issues and concerns, troubleshooting, installing systems, executing upgrades, conducting diagnostic tests, and performing corrective measures as needed. They must also coordinate with staff in developing new IT systems, evaluate existing networks for areas needing improvement, and develop protocols while adhering to the company's policies and regulations. Furthermore, as a network support technician, it is essential to maintain regular network maintenance checks to ensure the security and safety of company data.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Network support technicians and administrative technical supports have different pay scales, as shown below.
| Network Support Technician | Administrative Technical Support | |
| Average salary | $48,622 | $46,753 |
| Salary range | Between $38,000 And $61,000 | Between $29,000 And $75,000 |
| Highest paying City | Troy, NY | New York, NY |
| Highest paying state | Rhode Island | New Jersey |
| Best paying company | Microsoft | AIG |
| Best paying industry | Technology | - |
There are a few differences between a network support technician and an administrative technical support in terms of educational background:
| Network Support Technician | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 52% |
| Most common major | Computer Science | Computer Science |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between network support technicians' and administrative technical supports' demographics:
| Network Support Technician | Administrative Technical Support | |
| Average age | 43 | 42 |
| Gender ratio | Male, 89.3% Female, 10.7% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.7% Asian, 8.7% White, 64.1% American Indian and Alaska Native, 0.3% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |