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Office clerk vs front office clerk

The differences between office clerks and front office clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an office clerk and a front office clerk. Additionally, a front office clerk has an average salary of $31,051, which is higher than the $30,927 average annual salary of an office clerk.

The top three skills for an office clerk include customer service, data entry and telephone calls. The most important skills for a front office clerk are patients, check-in, and data entry.

Office clerk vs front office clerk overview

Office ClerkFront Office Clerk
Yearly salary$30,927$31,051
Hourly rate$14.87$14.93
Growth rate-5%-5%
Number of jobs106,497163,789
Job satisfaction--
Most common degreeBachelor's Degree, 32%Associate Degree, 28%
Average age4747
Years of experience22

What does an office clerk do?

Office clerks are administrative employees who handle clerical activities for the organization. They are in charge of managing company records, organizing and storing documents, filing and sorting hard copies of documents, and liaising with other departments or external partners. They are also in charge of handling and scheduling meetings and appointments, managing the reservation of office meeting rooms, and manning telephone lines. Office clerks may also be in charge of ordering office supplies, preparing purchase requisitions for office needs, sending out and receiving official company documents, and other correspondences.

What does a front office clerk do?

A front office clerk performs various administrative and secretarial duties, including welcoming and greeting clients and visitors, answering telephone calls, and managing the office budget. You will be responsible for monitoring, organizing, and forwarding emails and maintaining files and records. Other duties include following company policies and procedures, organizing transportation for guests, and handling and resolving guest complaints. In addition, you will also be responsible for invoicing and billing guests for their stay and used services.

Office clerk vs front office clerk salary

Office clerks and front office clerks have different pay scales, as shown below.

Office ClerkFront Office Clerk
Average salary$30,927$31,051
Salary rangeBetween $25,000 And $38,000Between $25,000 And $37,000
Highest paying CityEnglewood, COMinneapolis, MN
Highest paying stateAlaskaAlaska
Best paying companyUniversity of Massachusetts BostonLimbach
Best paying industryTransportationGovernment

Differences between office clerk and front office clerk education

There are a few differences between an office clerk and a front office clerk in terms of educational background:

Office ClerkFront Office Clerk
Most common degreeBachelor's Degree, 32%Associate Degree, 28%
Most common majorBusinessBusiness
Most common collegeWestern Carolina UniversityUniversity of Pennsylvania

Office clerk vs front office clerk demographics

Here are the differences between office clerks' and front office clerks' demographics:

Office ClerkFront Office Clerk
Average age4747
Gender ratioMale, 23.3% Female, 76.7%Male, 13.9% Female, 86.1%
Race ratioBlack or African American, 9.9% Unknown, 4.5% Hispanic or Latino, 23.7% Asian, 7.9% White, 53.0% American Indian and Alaska Native, 0.9%Black or African American, 10.8% Unknown, 4.5% Hispanic or Latino, 24.3% Asian, 7.0% White, 52.5% American Indian and Alaska Native, 0.9%
LGBT Percentage6%6%

Differences between office clerk and front office clerk duties and responsibilities

Office clerk example responsibilities.

  • Complete medical records requests as specified under HIPAA regulations.
  • Scan EOB's and attach to payments in software system.
  • Perform electronic billing of Medicare, Medicaid, and HMO/PPO submissions.
  • Follow all HIPAA guidelines and safety rules as required within the healthcare policy.
  • Perform account analysis on credit balance accounts using insurance explanation of benefit information (EOB).
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provide.
    • Show more

Front office clerk example responsibilities.

  • Manage front office check-in, insurance verification and certifications from doctors.
  • Maintain a high knowledge level of regulations on the confidentiality of medical records (HIPAA).
  • Verify releases of information according to HIPPA regulations.
  • Maintain confidentiality of patient information; abiding by HIPPA guidelines.
  • Register all patients per registration protocols, schedule appointments, and provide appointment reminder calls.
  • Respond to routine technical questions regarding patients' right and responsibilities and medical eligibility for care.
    • Show more

Office clerk vs front office clerk skills

Common office clerk skills
  • Customer Service, 21%
  • Data Entry, 18%
  • Telephone Calls, 7%
  • Payroll, 5%
  • Office Equipment, 4%
  • Office Machines, 3%
Common front office clerk skills
  • Patients, 34%
  • Check-In, 8%
  • Data Entry, 8%
  • Customer Service, 7%
  • Front Desk, 4%
  • Appointment Scheduling, 4%

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Updated January 8, 2025

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