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The differences between on-site technicians and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an on-site technician and a technical support technician. Additionally, a technical support technician has an average salary of $40,210, which is higher than the $40,074 average annual salary of an on-site technician.
The top three skills for an on-site technician include OSHA, onsite and customer satisfaction. The most important skills for a technical support technician are customer service, technical support, and patients.
| On-Site Technician | Technical Support Technician | |
| Yearly salary | $40,074 | $40,210 |
| Hourly rate | $19.27 | $19.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 83,416 | 165,677 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An On-Site Technician is one who handles the operating power of a station. Environmental, health, and safety records will need to be met. In this position, you will need to work in synergy with other teams to ensure technical assistance is provided in installing and repairing equipment. This position includes; calculating project cost, interacting and negotiating with suppliers, ensuring the project aligns with set industry standards, disseminating relevant information on time, and maintaining site records.
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
On-site technicians and technical support technicians have different pay scales, as shown below.
| On-Site Technician | Technical Support Technician | |
| Average salary | $40,074 | $40,210 |
| Salary range | Between $27,000 And $57,000 | Between $24,000 And $64,000 |
| Highest paying City | New York, NY | Philadelphia, PA |
| Highest paying state | Delaware | Pennsylvania |
| Best paying company | Xoriant | Ropes & Gray |
| Best paying industry | Energy | Finance |
There are a few differences between an on-site technician and a technical support technician in terms of educational background:
| On-Site Technician | Technical Support Technician | |
| Most common degree | Bachelor's Degree, 40% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between on-site technicians' and technical support technicians' demographics:
| On-Site Technician | Technical Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 85.7% Female, 14.3% | Male, 66.7% Female, 33.3% |
| Race ratio | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |