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The differences between operations support technicians and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operations support technician and an administrative technical support. Additionally, an administrative technical support has an average salary of $46,753, which is higher than the $38,086 average annual salary of an operations support technician.
The top three skills for an operations support technician include operations support, technical support and data entry. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.
| Operations Support Technician | Administrative Technical Support | |
| Yearly salary | $38,086 | $46,753 |
| Hourly rate | $18.31 | $22.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,716 | 186,858 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 52% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An operations support technician primarily performs support tasks to assist teams in various duties and maintain smooth workflow operations. Although the extent of their responsibilities depends on their industry or company of employment, it usually includes performing research and analysis, monitoring stock inventories, replenishing supplies, preparing and processing documentation, conducting installation and repairs, and liaising with internal and external parties. In some situations, an operations support technician may also handle and assist clients by answering inquiries and resolving issues.
Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.
Operations support technicians and administrative technical supports have different pay scales, as shown below.
| Operations Support Technician | Administrative Technical Support | |
| Average salary | $38,086 | $46,753 |
| Salary range | Between $24,000 And $58,000 | Between $29,000 And $75,000 |
| Highest paying City | Menlo Park, CA | New York, NY |
| Highest paying state | California | New Jersey |
| Best paying company | Apple | AIG |
| Best paying industry | Government | - |
There are a few differences between an operations support technician and an administrative technical support in terms of educational background:
| Operations Support Technician | Administrative Technical Support | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 52% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between operations support technicians' and administrative technical supports' demographics:
| Operations Support Technician | Administrative Technical Support | |
| Average age | 42 | 42 |
| Gender ratio | Male, 65.8% Female, 34.2% | Male, 67.6% Female, 32.4% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 11.5% White, 55.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |