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The differences between operations support technicians and information technology technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operations support technician and an information technology technician. Additionally, an information technology technician has an average salary of $49,031, which is higher than the $38,086 average annual salary of an operations support technician.
The top three skills for an operations support technician include operations support, technical support and data entry. The most important skills for an information technology technician are customer service, troubleshoot, and technical support.
| Operations Support Technician | Information Technology Technician | |
| Yearly salary | $38,086 | $49,031 |
| Hourly rate | $18.31 | $23.57 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,716 | 118,881 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 47% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An operations support technician primarily performs support tasks to assist teams in various duties and maintain smooth workflow operations. Although the extent of their responsibilities depends on their industry or company of employment, it usually includes performing research and analysis, monitoring stock inventories, replenishing supplies, preparing and processing documentation, conducting installation and repairs, and liaising with internal and external parties. In some situations, an operations support technician may also handle and assist clients by answering inquiries and resolving issues.
An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.
Operations support technicians and information technology technicians have different pay scales, as shown below.
| Operations Support Technician | Information Technology Technician | |
| Average salary | $38,086 | $49,031 |
| Salary range | Between $24,000 And $58,000 | Between $28,000 And $83,000 |
| Highest paying City | Menlo Park, CA | Urban Honolulu, HI |
| Highest paying state | California | Hawaii |
| Best paying company | Apple | Cravath |
| Best paying industry | Government | Finance |
There are a few differences between an operations support technician and an information technology technician in terms of educational background:
| Operations Support Technician | Information Technology Technician | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 47% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between operations support technicians' and information technology technicians' demographics:
| Operations Support Technician | Information Technology Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 65.8% Female, 34.2% | Male, 84.8% Female, 15.2% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 11.5% White, 55.4% American Indian and Alaska Native, 0.4% | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.8% White, 55.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |