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The differences between operations support technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operations support technician and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $38,086 average annual salary of an operations support technician.
The top three skills for an operations support technician include operations support, technical support and data entry. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Operations Support Technician | Technician Support Tier | |
| Yearly salary | $38,086 | $54,889 |
| Hourly rate | $18.31 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 157,716 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An operations support technician primarily performs support tasks to assist teams in various duties and maintain smooth workflow operations. Although the extent of their responsibilities depends on their industry or company of employment, it usually includes performing research and analysis, monitoring stock inventories, replenishing supplies, preparing and processing documentation, conducting installation and repairs, and liaising with internal and external parties. In some situations, an operations support technician may also handle and assist clients by answering inquiries and resolving issues.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Operations support technicians and technician support tiers have different pay scales, as shown below.
| Operations Support Technician | Technician Support Tier | |
| Average salary | $38,086 | $54,889 |
| Salary range | Between $24,000 And $58,000 | Between $38,000 And $78,000 |
| Highest paying City | Menlo Park, CA | Benicia, CA |
| Highest paying state | California | New York |
| Best paying company | Apple | Scantron |
| Best paying industry | Government | Technology |
There are a few differences between an operations support technician and a technician support tier in terms of educational background:
| Operations Support Technician | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between operations support technicians' and technician support tiers' demographics:
| Operations Support Technician | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 65.8% Female, 34.2% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 11.5% White, 55.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |