Order entry representative vs service representative

The differences between order entry representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order entry representative, becoming a service representative takes usually requires 6-12 months. Additionally, an order entry representative has an average salary of $34,443, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for an order entry representative include order entry, data entry and customer service. The most important skills for a service representative are customer service, client service, and patients.

Order entry representative vs service representative overview

	Order Entry Representative	Service Representative
Yearly salary	$34,443	$33,692
Hourly rate	$16.56	$16.20
Growth rate	-	-4%
Number of jobs	123,220	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 51%
Average age	43	40
Years of experience	2	12

What does an order entry representative do?

An order entry representative is responsible for the accurate capture of customer orders by analyzing order information and status to fill a final order entry for processing. You will be receiving and processing order information for merchandise through phone calls, emails, or walk-ins and using the information to record shipping dates and locations, tabulate prices and invoice information, and updating customer order accounts. Order entry representatives work within the order processing team to ensure timely customer service.

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Order entry representative vs service representative salary

Order entry representatives and service representatives have different pay scales, as shown below.

	Order Entry Representative	Service Representative
Average salary	$34,443	$33,692
Salary range	Between $28,000 And $42,000	Between $24,000 And $45,000
Highest paying City	Cambridge, MA	New York, NY
Highest paying state	Rhode Island	New York
Best paying company	Simpson Manufacturing Co	Northern Trust
Best paying industry	Construction	Government

Differences between order entry representative and service representative education

There are a few differences between an order entry representative and a service representative in terms of educational background:

	Order Entry Representative	Service Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Order entry representative vs service representative demographics

Here are the differences between order entry representatives' and service representatives' demographics:

	Order Entry Representative	Service Representative
Average age	43	40
Gender ratio	Male, 26.4% Female, 73.6%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between order entry representative and service representative duties and responsibilities

Order entry representative example responsibilities.

Manage Facebook and patient communication programs.
Create and maintain records of sales and assets in Microsoft GP, CRM, Salesforce and the SolidWorks VRC.
Key numeric and alphabetic characters into the AS400 system.
Contribute extensive UAT for new regional ERP launch and enhancements.
Handle high call volume during the transition of an ERP system.
Resolve outstanding issues with sales and finance to expedite cohesive bookings.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Order entry representative vs service representative skills

Common order entry representative skills

Order Entry, 15%
Data Entry, 14%
Customer Service, 12%
Order Processing, 8%
Customer Satisfaction, 7%
Inbound Calls, 6%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Order Entry Representative
Order Entry Representative vs Service Representative

Updated January 8, 2025

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