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The differences between passenger service agents and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $29,675 average annual salary of a passenger service agent.
The top three skills for a passenger service agent include reservations, reservation system and passenger service. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Passenger Service Agent | Associate Customer Service Representative | |
| Yearly salary | $29,675 | $35,215 |
| Hourly rate | $14.27 | $16.93 |
| Growth rate | - | -4% |
| Number of jobs | 34,592 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 35% |
| Average age | 45 | 40 |
| Years of experience | - | 12 |
Passenger service agents are professionals who work inside airport terminals to provide assistance and related customer services to the airlines they serve. These agents are required to issue airline tickets for clients while checking if their requested dates of flights are available and then prepare their itineraries accordingly. They must assist passengers with airport check-ins and examine their ticket, passport, and other identifying documents. Passenger service agents must also answer inquiries from passengers as well as handle complaints.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Passenger service agents and associate customer service representatives have different pay scales, as shown below.
| Passenger Service Agent | Associate Customer Service Representative | |
| Average salary | $29,675 | $35,215 |
| Salary range | Between $23,000 And $37,000 | Between $26,000 And $46,000 |
| Highest paying City | San Francisco, CA | Washington, DC |
| Highest paying state | Minnesota | Massachusetts |
| Best paying company | dnata | Deutsche Bank |
| Best paying industry | Transportation | Finance |
There are a few differences between a passenger service agent and an associate customer service representative in terms of educational background:
| Passenger Service Agent | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between passenger service agents' and associate customer service representatives' demographics:
| Passenger Service Agent | Associate Customer Service Representative | |
| Average age | 45 | 40 |
| Gender ratio | Male, 40.5% Female, 59.5% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 10.7% Unknown, 6.3% Hispanic or Latino, 25.8% Asian, 9.1% White, 46.9% American Indian and Alaska Native, 1.2% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 12% | 7% |